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Troubleshooting for Mac users
The power will not go on when I plug in the Drive.
A: Make sure your connections are secure.
When I leave my computer idle for a while and come
back, my Drive won’t work properly.
A: The most likely cause is that your computer is going
to sleep. The immediate solution is to restart your com-
puter. To prevent this problem from recurring, go into
your Energy Saver preferences and set it to never go
into sleep mode.
The Drive feels warm when it’s powered on. Is this
dangerous?
A: When in operation, the Drive may feel quire warm to
the touch. This is normal.
When I connected the Drive to my computer, I got
the following alert message: “Please insert disk
‘untitled’.”
A: If you get this alert message, your Mac is not recog-
nizing your AcomData Drive and the mouse cursor may
actually freeze on screen. If this happens, hold down
the Apple/Control key and press the Period “.” key. You
should regain control of your mouse. Restart your com-
puter and rebuild the Desktop. (Refer to the manual
that came with your Mac for instructions on how to
rebuild the Desktop. It is good practice to periodically
rebuilt the Desktop anyway.) After your Mac reboots,
the AcomData Drive should mount normally and you
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