Troubleshooting
No sound
What to do
Problem
• Power on the headphones .
• Charge the battery.
Headphones
don’t turn on
• On your Bluetooth device:
–– T
urn the Bluetooth feature on and then off.
–– Delete your
ACI
L
H2 headphones from the
Bluetooth list on your device. Pair again.
• Move your Bluetooth device closer to the
headphones and away from
any interference or obstructions.
• Pair a different Bluetooth device.
• Power on the headphones and charge the
battery.
• Increase the volume on your headphones and
Bluetooth device.
• Press the Power/Bluetooth button to hear the
connected device. Make sure you are using the
correct device.
• Move your Bluetooth device closer to the
headphones and away from any interference or
obstructions.
• Use a different music source.
• Pair a different Bluetooth device.
• If two Bluetooth devices are connected, pause
the first device and play the other device.
Headphones don’t
pair with Bluetooth
device
13
