14
Problem
Possible cause
Solution
Product fails to start.
The power plug may not be plugged
into the outlet.
Please make sure the power is
plugged into the outlet.
The buttons on the control panel
do not respond.
The lock function may be on.
Please press and hold down the
purifier speed button for 3 seconds
to disable the lock function.
Indoor air keeps showing a red
light indicator and cannot be
purified.
There may be too much dust or
particles accumulated in the filter.
Please clean the filter of the purifier
properly, or replace the filter directly.
There may be other debris around
the product.
Please remove the sundries around
the product.
The product is placed in the corner.
Please move the product and place it
elsewhere.
There may be too much ventilation.
Please place the product in a
suitable indoor space for use, and
avoid placing it next to a ventilated
window.
The indoor air may be severely
polluted.
Please ventilate the room first and
then use this product.
The product is making a loud
noise.
The floor and tabletop where the
product is placed is uneven or
unstable.
Place move the product to a flat floor
or table top.
The remote control cannot be
operated.
The battery may be dead.
Please replace the battery.
(Applicable model: CR2032)
The remote control may not be
pointed at the product.
Please change the angle and make
sure the remote control facing the
receiver directly.
The product cannot connect with
the acerpure Life app.
The power plug may not plugged in
the outlet properly.
Please plug the power plug of this
product in the outlet correctly.
The Wi-Fi (wireless router) connected
to the product may not be working
properly.
Please turn off the wireless router
and switch it on again.
Please confirm whether the wireless
router has internet connection
problems.
Before Calling Customer Service
If you find a problem with the product, please check the following before contacting the customer service.
