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Acer Veriton Z290G, Service Manual

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Acer Veriton Z290G Service Manual Download Page 92

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riton 

Z2
90G AIO Co

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e

Card reader

JMicron

CR/e_vMarr

JMicron Card Reader JMB38X;e/vMarr MB on-board

CR.10400.118

Wireless LAN kit

Lite-On

802.11 b/g/n (mini-
card)(half size) Kit

Lite-On WN6602RH Kit WLAN ANTENNA MAIN WLAN 680mm+ANTENNA 
AUX WLAN 600mm

NI.10200.043

Modem

Pro-Nets

56K MDM USB

Pro-Nets VD56UL External USB Without any brand logo Rev 1.0

FX.10100.023

TPM module

STMicroelectronics

TPM Module

TPM Module w/i STMicro chip TPM Module TPM module, STMicro 
SA19NP18ER28PVMT(TPM FW : 1.2.8.8, TCG 1.2 rev.103, TxT compliance)

PA.14000.032

LCD panel

CPT

D18.5WXGA

CCFL LCD CPT 18.5"W HD None Glare CLAA185WA03 000 LF 250nit 5ms

LK.1800A.002

CPT

D18.5WXGA

CCFL LCD CPT 18.5"W HD None Glare CLAA185WA03 011 LF 250nit 5ms

LK.1800A.003

CPT

D18.5WXGA

CCFL LCD CPT 18.5"W HD None Glare CLAA185WA03 AL7 LF 250nit 5ms

LK.1800A.004

CPT

D18.5WXGA

CCFL LCD CPT 18.5"W HD None Glare CLAA185WA03 AN8 LF 250nit 5ms

LK.1800A.005

Samsung

D18.5WXGA

CCFL LCD Samsung 18.5"W HD None Glare LTM185AT01 A02 LF 250nit 5ms 
1000:1 250nits HF

LK.18006.003

Samsung

D18.5WXGA

CCFL LCD Samsung 18.5"W HD None Glare LTM185AT01 A04 LF 250nit 5ms 
1000:1 250nits HF

LK.18006.005

Adapter

Delta

65W

Adapter Delta 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB  A, LV5 LED LF

AP.06501.026

Hipro

65W

Adapter Hipro 65W 19V 1.7x5.5x11 Yellow HP-A0652R3B 1LF, LV5 LED LF

AP.0650A.012

PS/2 mouse

Lite-On

PS2/0810

Lite-On PS2 optical mouse PS2 SM-9620

MS.11200.017

Logitech

PS2/0810

Logitech 0810_PS2 Optical mouse PS2 M-SBR-ACR2

MS.11200.013

Wireless mouse

RF2.4/0910B

Black mouse RF2.4 MGR0919 with Receiver

MS.11200.059

PS/2 keyboard

Chicony

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 104KS Black US w/o eKey

KB.PS203.284

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 104KS Black Traditional Chinese w/
o eKey

KB.PS203.285

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 104KS Black Simplified Chinese w/o 
eKey

KB.PS203.286

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 104KS Black US International w/o 
eKey

KB.PS203.287

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 104KS Black Arabic/English w/o 
eKey

KB.PS203.288

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 104KS Black Thailand w/o eKey

KB.PS203.289

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 105KS Black Spanish w/o eKey

KB.PS203.290

PS2/0810

Keyboard Chicony KB-0759 PS/2 Standard 105KS Black Portuguese w/o eKey

KB.PS203.291

Component

Vendor

Type

Description

Part Number

Summary of Contents for Veriton Z290G

Page 1: ...Veriton Z290G All In One Computer Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the Acer CSD web site for more information go to http csd acer com tw ...

Page 2: ...ii Veriton Z290G AIO Computer Service Guide Revision History Refer to the table below for changes made on this version of the Veriton Z290G All In One Computer Service Guide Date Chapter Updates ...

Page 3: ...ed makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this guide is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor o...

Page 4: ...ppear on screen NOTE Gives additional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ...ric service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed service guid...

Page 6: ...vi Veriton Z290G AIO Computer Service Guide ...

Page 7: ...Navigating through the Setup Utility 11 Setup Utility Menus 11 Chapter 3 System Disassembly 25 Disassembly Tools 25 Pre disassembly Procedure 25 Disassembly Procedures 26 Removing the Computer Stand 26 Removing the Side Bars 27 Removing the Front Bezel 28 Removing the Webcam Module 29 Removing the LCD Assembly 30 Removing the LCD LVDS Cable 32 Removing the LCD Panel Bracket and Inverter Board 33 R...

Page 8: ... 52 BIOS Recovery 61 Clearing CMOS 62 Chapter 5 System Architecture 63 Block Diagram 63 Mainboard Layout 64 Chapter 6 Field Replaceable Unit FRU List 67 Exploded Diagram 68 FRU List 69 Appendix A Model Definitions and Configurations 79 Appendix B Test Compatible Components 81 Approved Vendor List AVL 83 Appendix C Online Support Information 93 Index 95 Table of Contents ...

Page 9: ...gh Definition Audio Codec with Embedded Class D Speaker Amplifier I O ports Side panel USB ports two Headphone jack Microphone jack Rear panel Line out jack USB ports three Ethernet jack RJ 45 PS 2 keyboard and mouse ports Media storage 2 5 inch 5400 rpm SATA hard disk drive HDD Slim type SATA tray type or slot in optical disc drive ODD Card reader 4 in 1 card reader slot Supports MultiMediaCard M...

Page 10: ...r Kensington lock Power management ACPI 2 0 compliant Energy Star 5 0 compliant Aspect Description System dimension W H D 61 5 484 402 5 mm 2 42 19 05 15 85 in Mainboard form factor Standard DTX Mainboard dimensions W H 190 175 mm Aspect Description Operating temperature 5 to 35 C 41 to 95 F Operating humidity 15 to 80 RH non condensing Component Description ...

Page 11: ...res and tables in this section illustrate the physical outlook of the computer Front View Item Component 1 Integrated webcam 2 Integrated microphone 3 Display screen 4 Speakers 5 Power button indicator Green System is in power on mode Amber System is in standby mode ...

Page 12: ... Veriton Z290G AIO Computer Service Guide Right Views Item Component 1 Increase brightness key 2 Decrease brightness key 3 USB ports 4 4 in 1 card reader 5 Microphone jack 6 Headphone jack 7 Reset button ...

Page 13: ...lation slots 2 Mounting holes for wall mount option 3 Optical disc drive ODD 4 Kensington lock slot 5 Slot for optional VGA out port 6 Slot for optional serial port 7 Computer stand 8 Power jack 9 Ethernet port RJ 45 10 USB ports 11 PS 2 mouse port 12 PS 2 keyboard port 13 Line out jack ...

Page 14: ...s Chipset Super I O ITE 8757 Item Specification BIOS chip AMI BIOS Setup utility CMOS Setup Utility Item Specification Controller Integrated in the Intel processor Number of DIMM slot 2 Maximum memory 2 GB using two 2 GB modules Data rate 1333 MT s Supported capacities 512 MB 1 or 2 GB DIMM type 240 pin DDR3 SO DIMM Supported brands Hynix Kingston Micron Unifosa Samsung Population rule You can ins...

Page 15: ...em Specification Controller Integrated in the Intel NM10 Express Chipset Type DVD Super Multi double layer or Blu ray Disc combo drive option Form factor Slim type tray type or slot in Tray height mm 12 7 mm Interface SATA Supported models DVD Super Multi double layer drive HLDS GT31N PLDS DS 8A4SH Item Specification Controller Realtek RTS5159 Card Reader Supported cards MultiMediaCard MMC Secure ...

Page 16: ... Model AUO M158XW01 V0 LG LM190WH1 Samsung LTM185AT02 Type TFT LCD Screen size diagonal 18 5 inch Active area H V 409 8 230 4 Viewing angle typical 140 V 150 H Resolution 1366 768 Wide XGA Backlight CCFL Interface Single channel LVDS Brightness typical 300 nits Display colors 16 7M RGB 6 bits HiFRC Aspect ratio 16 9 Contrast ratio 1000 1 Response time typical 5 ms Touchscreen Yes Surface treatment...

Page 17: ...e to make changes to the BIOS settings The Setup Utility loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off The values take effect when the system is booted POST uses these values to configure the hardware If the values and the actual hardware do...

Page 18: ...ed to restart the computer Use the Up Down Left Right arrow keys to move between the menu options then press Enter to execute that option Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a lead to submenus that enable you to change the values for the op...

Page 19: ...s is user configurable Grayed out parameters are not user configurable for one of the following reasons The field value is auto configured or auto detected The field value is informational only The field is password protected Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are making selections from a pop...

Page 20: ...ed of the processor installed on the system System Memory Size of system memory detected during boot up Product Name Official model name of the computer System Serial Number System serial number System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released Asset Tag Number System asset tag number ...

Page 21: ...each channel allows one SATA device to be installed Press Enter to display the individual configuration screen of installed SATA drive s Halt On Determines whether the system will stop for an error during the POST Options include All Errors Any error detected will pause the system No Errors BIOS will ignore any errors detected during POST All but Keyboard If a keyboard error is detected BIOS will ...

Page 22: ...ollowing order Hard disk Optical drive CD DVD Removable device Network boot LAN Hard Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed hard drive s Optical Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed optical drive Removable Device Priority Press Enter to specify the boot device priority sequence for rem...

Page 23: ...all of the memory between the 2 GB and 4 GB limits to addresses above 4 GB This is a workaround for the PCI hole or PCI memory hole which is a limitation of 32 bit hardware and 32 bit operating systems that causes a computer to appear to have less memory available than is physically installed Note This feature is useful for systems running on 64 bit OS and those 32 bit systems that support the Phy...

Page 24: ...n when there is no USB driver loaded onto the system Enabled Disabled USB Storage Emulation If set to Auto a USB devices with a capacity of equal or less than 2 GB will be emulated as a bootable floppy disk Auto Floppy Hard Disk Onboard Audio Controller Enables or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Di...

Page 25: ...led Power On by Onboard LAN Enables or disables the system to wake up from a power saving mode when the onboard LAN controller received a network message Enabled Disabled Wake Up by PS 2 KB Mouse Enables or disables the system to wake up from a power saving mode when a PS 2 keyboard or mouse is used Enabled Disabled Wake Up by USB KB Mouse Enables or disables the system to wake up from a power sav...

Page 26: ...ages temperatures and fan speeds System Shutdown Temperature When enabled the system will automatically shut down when the system temperature goes beyond 95 C Enabled Disabled CPU Shutdown Temperature When enabled the system will automatically shut down when the processor temperature goes beyond 105 C Enabled Disabled Smart Fan When enabled fan speed will speed up or slow down depending on the sys...

Page 27: ...d to reduce this EMI level This reduces interference problems with other electronics in the area Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled Processor Multiplier This field is only visible if an engineering processor installed It is only acce...

Page 28: ...ne will not unlock it since the HDD password is stored in the hard disk firmware and moves with the hard disk Change Supervisor Password Press Enter to change the supervisor password Change User Password Press Enter to change the user password Change HDD Password Press Enter to change the HDD password This field is only accessible during a cool boot During a warm boot this field will be grayed out...

Page 29: ...ster the TPM security hardware in your computer Yes No Execute TPM Command Select whether to allow or block execution of TPM commands Don t Change Enabled Disabled Clearing the TPM Press Enter to cancel the TPM ownership and reset it to factory defaults TPM Status Displays the TPM status Enabled Disabled TPM Owner Status Displays the TPM ownership status When the TPM is cleared this field set to U...

Page 30: ...ord 5 Press Enter 6 Press F10 to save the password and close the Setup Utility To remove a system password 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears 2 Type the original password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields You will be prompted to confirm the password removal 4 Press...

Page 31: ...ings for all Setup parameters Keyboard shortcut F9 Perform the steps below to load the system default settings 1 Select Load Default Settings then press Enter You will be prompted to load the system defaults 2 Select OK then press Enter 3 Press F10 to save the changes you made and close the Setup Utility ...

Page 32: ... Service Guide Save Exit Setup Execute this menu to save the changes made and closes the Setup Utility Keyboard shortcut F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes ...

Page 33: ...isted below 1 Make sure that the optical disc drive and the card reader slot are empty 2 Turn off the power to the computer and all peripherals 3 Unplug the power cord from the computer 4 Unplug the network cable and all connected peripheral devices from the computer 5 Place the computer on a flat steady surface with the rear cover facing upward NOTES To reinstall the system components and assembl...

Page 34: ...ures Removing the Computer Stand 1 Perform the Pre disassembly Procedure on page 25 2 Remove the plastic shell covering the computer stand screws 3 Remove the screws securing the computer stand Quantity Color Torque Part Number 3 Chrome 4 0 0 3 kgf cm 86 00J97 668 ...

Page 35: ...ervice Guide 27 4 Remove the computer stand Removing the Side Bars 1 Perform the Pre disassembly Procedure on page 25 2 Remove the screws securing the side bars Quantity Color Torque Part Number 2 Black 4 0 0 3 kgf cm 86 ZA324 8R0 ...

Page 36: ...tach the bars Removing the Front Bezel 1 Perform the Pre disassembly Procedure on page 25 2 Remove the side bars by following the procedure described on the previous section 3 Use a flat screwdriver to pry off the front bezel from the rear cover 4 Detach the front bezel from the rear cover and turn it over to access the webcam cable ...

Page 37: ...ing the Webcam Module 1 Remove the front bezel by following the procedure described on the previous section 2 Disconnect the webcam cable from the webcam module 3 Push the tabs securing the webcam module 4 Remove the webcam module from the front bezel ...

Page 38: ...ule 2 Remove the screws securing the LCD assembly to the rear cover 3 Detach the LCD assembly from the rear cover and turn it over to access the LCD panel cables IMPORTANT If the LCD touchscreen panel becomes defective the LCD panel with the touchscreen film and the touchscreen control board should be replace Return all three components for RMA Quantity Color Torque Part Number 6 Black 4 0 0 3 kgf...

Page 39: ...e 31 4 Disconnect the LCD and inverter cables from the mainboard 5 Disconnect the touchscreen film cable from the touchscreen control board 6 Disconnect the touchscreen function cable from both the mainboard and the touchscreen control board ...

Page 40: ...en control board 8 Remove the touchscreen control board Removing the LCD LVDS Cable 1 Remove the LCD assembly by following the procedure described on the previous section 2 Disconnect the LCD cable from the LCD board Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 00K96 644 ...

Page 41: ...ribed on the page 30 2 Remove the screws securing the LCD panel and inverter board brackets 3 Detach the LCD panel bracket from the LCD panel then turn over the inverter board bracket to access the inverter board cables 4 Disconnect the inverter board cables from the inverter board Quantity Color Torque Part Number 4 Chrome 4 0 0 3 kgf cm 86 00K96 644 ...

Page 42: ...riton Z290G AIO Computer Service Guide 5 Remove the screws securing the inverter board 6 Remove the inverter board cage from its bracket Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 7A554 6R0 ...

Page 43: ...CD assembly by following the procedure described on the page 30 2 Disconnect the ODD power and data cables from the mainboard then the ODD SATA cable from the ODD 3 Remove the screw securing the ODD bracket to the chassis Quantity Color Torque Part Number 1 Chrome 4 0 0 3 kgf cm 86 00K96 644 ...

Page 44: ...AIO Computer Service Guide 4 Slide the ODD out of the rear cover 5 Remove the screw securing the ODD bracket 6 Detach the ODD bezel from the module Quantity Color Torque Part Number 2 Chrome 2 0 0 2 kgf cm 86 00K77 223 ...

Page 45: ... by following the procedure described on the page 30 2 Remove the screw securing the HDD cage to the chassis 3 Slide the HDD assembly towards the ODD area to disengage the cage s tabs from the chassis then remove the HDD assembly Quantity Color Torque Part Number 1 Chrome 4 5 0 3 kgf cm 86 00K96 644 ...

Page 46: ...eriton Z290G AIO Computer Service Guide 4 Remove the screws securing the hard drive to its cage 5 Slide the hard drive out of its cage Quantity Color Torque Part Number 4 Chrome 4 5 0 3 kgf cm 86 00K96 644 ...

Page 47: ...e System Fan 1 Remove the LCD assembly by following the procedure described on the page 30 2 Disconnect the system fan cable from the mainboard 3 Remove the screw securing the system fan Quantity Color Torque Part Number 2 Chrome 2 0 0 2 kgf cm 86 7A122 4R0 ...

Page 48: ...assis Removing the Heat Sink 1 Remove the LCD assembly by following the procedure described on the page 30 2 Remove the system fan by following the procedure described on the previous section 3 Loosen the screws securing the heat sink Quantity Color Torque 4 Chrome 4 5 0 3 kgf cm ...

Page 49: ...e 41 4 Remove the heat sink Removing the Memory Modules 1 Remove the LCD assembly by following the procedure described on the page 30 2 Open the holding clips securing the memory modules a then remove the memory modules from the DIMM slots b ...

Page 50: ...D assembly by following the procedure described on the page 30 2 Disconnect the webcam cable from the mainboard Removing the Power Button LED Assembly 1 Remove the LCD assembly by following the procedure described on the page 30 2 Disconnect the power button LED cable from the mainboard ...

Page 51: ... Service Guide 43 3 Remove the power button LED assembly from the front bezel Removing the Speakers 1 Remove the LCD assembly by following the procedure described on the page 30 2 Disconnect the speaker cable from the mainboard ...

Page 52: ...an by following the procedure described on page 39 5 Remove the heat sink by following the procedure described on page 40 6 Remove the memory modules by following the procedure described on page 41 7 Remove the webcam cable by following the procedure described on page 42 8 Remove the power button LED assembly by following the procedure described on page 42 9 Remove the speakers by following the pr...

Page 53: ... 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board The RTC battery has been highlighted with a yellow circle in the above image Detach the RTC battery and follow local regulations for disposing it ...

Page 54: ...46 Veriton Z290G AIO Computer Service Guide ...

Page 55: ...ext page If the system will not power on do the following Check if the power cable is properly connected to the AC power jack and a functional AC power source Check if the voltage selector switch is set to the correct voltage setting System External Inspection 1 Inspect the power and LED indicators on the front panel Go to Front View section on page 3 for the location and description of the LED be...

Page 56: ...quires a checkpoint card also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method is limited since it only displays checkpoints that occur after the video card has been activated Boot Block Initialization Code Checkpoi...

Page 57: ...t closing SMRAM DA Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See the POST Code Checkpoints section for more information Checkpoint Description E0 Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled E9 Set up floppy controller and d...

Page 58: ...I KB 5 0A Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel Variables Traps the INT09h vector so that the POST INT09h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules 13 Early POST i...

Page 59: ...the user response for error 87 Execute BIOS setup if needed requested Check boot password if installed 8C Late POST initialization of chipset registers 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt A0 Check boot password if installed A1 Clean up work needed before booting to OS A2 Takes care of runtime image preparati...

Page 60: ...ches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the following functions Boot Input Device Initialization function 3 IPL Device Initialization function 4 General Device Initialization function 5 Function 3 searches for and configures PCI input devices and detects if system has standard keyboard controller Function 4 searches for and configures all...

Page 61: ...e is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Master Hard Disk Error The IDE ATAPI device configured a...

Page 62: ...e configured as Master in the 3rd IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 3rd Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect...

Page 63: ...or initializing primary DMA controller This is a fatal error often indication a problem with system hardware DMA 2 Error Error initializing secondary DMA controller This is a fatal error often indication a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indication a problem with system hardware Checking NVRAM Up...

Page 64: ...n the user intentionally discharges the CMOS battery CMOS Settings Wrong CMOS settings are invalid This error can be resolved by using AMIBIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIO...

Page 65: ...e system is not in power saving mode With the system powered on measure the voltage of the processor fan connector Its reading should be 12Vdc If the reading shows normal but the fan still does not work then replace the heat sink fan Mainboard Processor test failed Processor Mainboard NOTE Normally the processor fan should be operative and the processor clock setting should be exactly set to match...

Page 66: ...ptoms Symptom Error Action FRU CD DVD ROM drive LED doesn t come on but works normally Enter CMOS Setup and load the default settings DIMM Mainboard CD DVD ROM drive LED flashes for more than 30 seconds before LED shutting off Software asks to reinstall disc Software displays a reading CD DVD error CD DVD ROM may have dirt or foreign material on it Check with a known good disc CD DVD ROM is not in...

Page 67: ...plication is configured correctly for your modem and set to receive messages and or fax Data fax modem software program invoked but cannot receive send data fax Ensure the modem card is installed properly Fax voice modem software program invoked but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally Ensure the modem voic...

Page 68: ...toms Symptom Error Action FRU Pressing the power button does not turn off the system Only unplugging the power cord from electrical outlet can turn off the system Ensure the Soft off by PWR BTTN in CMOS Setup under Power Management is not set to Instant off Power switch cable assembly Pressing the power button does not turn on the system Power switch cable assembly Executing software shutdown from...

Page 69: ...on the USB storage device will be cleared during the creation of the crisis disk 2 Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port 3 Copy the target BIOS ROM file to the USB storage device and rename it as amiboot rom 4 Unplug the USB storage device 5 Eject the removable USB storage device from the computer Pe...

Page 70: ...cted peripheral devices from the computer 4 Place the computer on a flat steady surface with the rear cover facing upward 5 Remove the LCD assembly by following the procedure described on the page 30 6 Locate the CMOS1 jumper on the mainboard 7 Remove the jumper block and set it over the 2 3 pins for 20 to 30 seconds 8 Return the jumper block to its default 1 2 position 9 Reinstall all assemblies ...

Page 71: ... Guide 63 This chapter shows the block diagram and board layout of the Veriton Z290G AIO computer Block Diagram The core subsystems of the Veriton Z290G computer are depicted in the following block diagram System Architecture Chapter 5 ...

Page 72: ...C battery 3 U41 Mini Card slot for optional WLAN module 802 11 b g n 4 DIMM1 DDR3 slot 1 5 DIMM2 DDR3 slot 2 6 U4 Processor 7 LVDS1 LCD cable connector 8 CPU_FAN1 Processor fan cable connector 9 SATA0 HDD SATA cable connector 10 INV_CN1 Inverter cable connector 11 TOU_CN1 Touchscreen panel connector 12 ODD_PWR1 ODD power cable connector 13 SATA1 ODD SATA cable connector ...

Page 73: ...s 18 MS1 PS 2 mouse port 19 KB1 PS 2 keyboard port 20 LINEOUT_JK1 Line out jack 21 CMOS1 Clear CMOS jumper 22 INT_SPK1 Speaker cable connector 23 SWLED2 Power button LED cable connector 24 HP_JK1 Headphone jack 25 MIC_JK1 Microphone jack 26 MEM_CARD1 Card reader 27 USB2 and USB3 Side USB ports 28 BTN1 and BTN2 Brightness control keys Item Code Component ...

Page 74: ...66 Veriton Z290G AIO Computer Service Guide ...

Page 75: ...numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS You MUST use the local FRU list provided by your regional office to order FRU parts for repair and service of customer machines Make sure that you are using the most up to date information available on your regional web site or channel when ordering FRU parts NOTE Follow the local government r...

Page 76: ...Computer Service Guide Exploded Diagram No Component 1 Side bars 2 LCD panel bracket 3 HDD cage 4 Rear cover assembly 5 ODD bezel 6 Inverter board bracket 7 ODD bracket 8 Power button LED assembly 9 LCD panel 10 Front bezel ...

Page 77: ...2M 9078 PARKORCHID C04PL036H 57 VBK01 001 CAMERA MODULE 2M CHICONY CNF924621004591L 57 VBK01 002 Wireless LAN module WIRELESS LAN BOARD LITEON 802 11BGN 1 1 RALINK RT3090 NI 10200 034 Wireless LAN antennas WIRELESS ANTENNA AUX 50 VBK01 008 WIRELESS ANTENNA MAIN 50 VBK01 009 Memory SODIMM 1GB DDRIII 1333MHZ KINGSTON ACR128X64D3S1333C9 LF 128 8 0 065UM KN 1GB0H 017 SODIMM 1GB DDRIII 1333MHZ SAMSUNG ...

Page 78: ...KH 32007 008 HDD HGST 2 5 5400RPM 500GB HTS545050B9A300 PANTHER B SATA LF F W C60F DISK IMBALANCE CRITERIA 0 014G CM KH 50007 010 Optical drive ODD HLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X GT31N LF W O BEZEL SATA FOR HF WINDOWS7 KU 0080D 054 ODD PLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X DS 8A4SH LF W O BEZEL SATA FOR HF WINDOWS7 KU 0080F 006 LCD panel Non touchscreen panel CCFL LCD AUO 18 5 W WXGA ...

Page 79: ...Assembly Front bezel FRONT BEZEL 18 5 W LOGO 60 VBK01 003 Rear cover BACK COVER 18 5 60 VBK01 002 Computer stand ASSEMBLY HINGE 60 VBK01 001 Computer stand hinge cover HINGE COVER 42 VBK01 002 Side bars FOOT STAND LEFT 60 VBK01 005 FOOT STAND RIGHT 60 VBK01 006 Power button LED SWITCH HOLDER 42 VBK01 001 POWER SWITCH HOLDER 60 VBK01 004 HDD bracket HDD BRACKET 33 VBK01 002 ODD bracket ODD BRACKET ...

Page 80: ...ver TOUCH PANEL BRACKET RIGHT 33 VBK01 004 Cables Power button LED cable POWER LED SWITCH CABLE 50 VBK01 003 ODD SATA cable ODD SATA CABLE 50 VBK01 001 Inverter board cable INVERTER BOIARD CABLE 50 VBK01 006 LCD LVDS cable LVDS CABLE 50 VBK01 005 Webcam cable CAMERA CABLE 50 VBK01 002 Touchscreen control board cable CONTROL CABLE 50 VBK01 004 Serial port cable COM PORT CABLE 50 VBK01 007 ...

Page 81: ...4 KEY BLACK TURKMEN W O EKEY KB PS20B 105 KEYBOARD PS 2 104 KEY BLACK US INTERNATIONAL W HEBREW W O EKEY KB PS203 305 KEYBOARD PS 2 104 KEY BLACK US INTERNATIONAL W HEBREW W O EKEY KB PS20B 090 KEYBOARD PS 2 104 KEY BLACK US INTERNATIONAL W O EKEY KB PS20B 072 KEYBOARD PS 2 104 KEY BLACK US W O EKEY KB PS203 323 KEYBOARD PS 2 104 KEY CHICONY KB 07593A025522V BLACK ARABIC ENGLISH W O EKEY KB PS203 ...

Page 82: ...05 KEY BLACK SLOVAK W O EKEY KB PS20B 093 KEYBOARD PS 2 105 KEY BLACK SLOVENIAN W O EKEY KB PS203 307 KEYBOARD PS 2 105 KEY BLACK SLOVENIAN W O EKEY KB PS20B 092 KEYBOARD PS 2 105 KEY BLACK SPANISH LATIN W O EKEY KB PS203 316 KEYBOARD PS 2 105 KEY BLACK SWEDEN W O EKEY KB PS20B 083 KEYBOARD PS 2 105 KEY BLACK SWISS G W O EKEY KB PS20B 086 KEYBOARD PS 2 105 KEY BLACK TURKISH W O EKEY KB PS203 315 K...

Page 83: ... LITEON SG 30610 29W BLACK SPANISH LATIN W O EKEY KB PS20B 101 KEYBOARD PS2 105 KEY LITEON SG 30610 2BW BLACK UK W O EKEY KB PS20B 084 KEYBOARD PS2 105 KEY LITEON SG 30610 2DW BLACK GERMAN W O EKEY KB PS20B 080 KEYBOARD PS2 105 KEY LITEON SG 30610 2EW BLACK SPANISH W O EKEY KB PS20B 075 KEYBOARD PS2 105 KEY LITEON SG 30610 2FW BLACK FRENCH W O EKEY KB PS20B 082 KEYBOARD PS2 105 KEY LITEON SG 30610...

Page 84: ...F403 223 KEYBOARD CHICONY KG 0917 RF2 4 86KEY BLACK FRENCH KB RF403 221 KEYBOARD CHICONY KG 0917 RF2 4 86KEY BLACK GERMAN KB RF403 219 KEYBOARD CHICONY KG 0917 RF2 4 86KEY BLACK HUNGARIAN KB RF403 233 KEYBOARD CHICONY KG 0917 RF2 4 86KEY BLACK ICELANDIC KB RF403 226 KEYBOARD CHICONY KG 0917 RF2 4 86KEY BLACK ITALIAN KB RF403 220 KEYBOARD CHICONY KG 0917 RF2 4 86KEY BLACK NORDIC KB RF403 242 KEYBOA...

Page 85: ...JAPANESE KB RF403 177 Mouse PS 2 mouse LOGITECH 0810_PS2 OPTICAL MOUSE PS2 M SBR ACR2 MS 11200 013 MOUSE PS2 OPT SM 9620 LITEON SM 30600 00W MS 11200 017 Wireless mouse MOUSE RF2 4 CHICONY MGR0919T 995L BLACK MS 11200 059 Screws SCREW M2 CAP L4 NI 86 NBY01 003 SCREW M4 8 B FAH MSN N 86 VBK01 001 SCREW MACH CAP M3 L6 NI NYLOK 86 VBK01 004 SCREW MACH PAN M3 L4 NI NYLOK 86 VBK01 003 SCRW MS P2 3NBX 8...

Page 86: ...78 Veriton Z290G AIO Computer Service Guide ...

Page 87: ...Veriton Z290G AIO Computer Service Guide 79 This appendix provides features summary for the Veriton Z290G computer configurations Model Definitions and Configurations Appendix A ...

Page 88: ... PQ VBK03 002 AAP001 VZ290G CH AAP001 W7PR32SG2 XPP ATMD525B 2G 1 500_L 1 NSM8XS D18 5W 802 11 b g n RF2 4 0910B RF2 4 0910B SO2GBIII13 N N500GB5 4KS 802 11 b g n mini card half size Kit RF2 4 0910B RF2 4 0910B Singapore type W7PR32 PQ VBKE3 001 EMEA001 VZ290G CH EMEA001 W7PR32EMR40v XPP ATMD525B 2G 1 160G 1 NSM8XS D18 5W USB 0810 PS2 0810 SO2GBIII13 N N160GB5 4KS N USB 0810 PS2 0810 South Africa ...

Page 89: ...00 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LCD Monitor Acer P244W 24 inch LCD Monitor Acer SP2208WFP 22 inch LCD Monitor Dell UltraSharp 3008WFP 30 inch LCD Monitor Dell 2407FPW 24 inch LCD Monitor Dell UltraSharp E2408WFP 24 inch Widescreen HDMI Dell Earphone Microphone Hawk Stereo Headset 933 Hawk Projector 3300MP Projector Dell SIM Card FarEasTo...

Page 90: ... C309 CC35A All in One Printer 4x6 photos CD DVD Quick Forms Scanner Copier Fax Port USB2 0 Ethernet PictBridge 802 11g BT HP Photosmart C4580 All in One Printer 4x6 photos Scanner Copier Port USB2 0 802 11g b Memory Card HP Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar MS PRO Dou 2 GB High Speed Sony MS PRO 2 GB Memory Card Sony SanDisk Memory Stick Micro M2 8GB Card SanDisk Multimedia ...

Page 91: ...8 0 055um KN 2GB04 017 Hynix SO2GBIII13 Memory Hynix SO DIMM DDRIII 1333 2GB HMT325S6BFR8C H9 LF 256 8 46nm KN 2GB0G 018 Hard drive HGST N160GB5 4KS HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 16007 026 WD N160GB5 4KS HDD WD 2 5 5400rpm 160GB WD1600BEVT 22A23T0 WD ML320S SATA 8MB LF F W 01 01A01 KH 16008 027 HGST N250GB5 4KS HDD HGST 2...

Page 92: ...TM185AT01 A04 LF 250nit 5ms 1000 1 250nits HF LK 18006 005 Adapter Delta 65W Adapter Delta 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB A LV5 LED LF AP 06501 026 Hipro 65W Adapter Hipro 65W 19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF AP 0650A 012 PS 2 mouse Lite On PS2 0810 Lite On PS2 optical mouse PS2 SM 9620 MS 11200 017 Logitech PS2 0810 Logitech 0810_PS2 Optical mouse PS2 M SBR ACR2 MS 11200 01...

Page 93: ...ard Chicony KB 0759 PS 2 Standard 104KS Black Hebrew w o eKey KB PS203 305 PS2 0810 Keyboard Chicony KB 0759 PS 2 Standard 105KS Black Polish w o eKey KB PS203 306 PS2 0810 Keyboard Chicony KB 0759 PS 2 Standard 105KS Black Slovenian w o eKey KB PS203 307 PS2 0810 Keyboard Chicony KB 0759 PS 2 Standard 105KS Black Slovak w o eKey KB PS203 308 PS2 0810 Keyboard Chicony KB 0759 PS 2 Standard 104KS B...

Page 94: ...4KS Black Simplified Chinese w o eKey KB PS20B 071 Lite On PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 104KS Black US International w o eKey KB PS20B 072 Lite On PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 104KS Black Arabic English w o eKey KB PS20B 073 Lite On PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 104KS Black Thailand w o eKey KB PS20B 074 Lite On PS2 0810 Keyboard Lite On SK 9...

Page 95: ... KB PS20B 096 PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 105KS Black Danish w o eKey KB PS20B 097 PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 104KS Black Czech w o eKey KB PS20B 098 PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 105KS Black Romanian w o eKey KB PS20B 099 PS2 0810 Keyboard Lite On SK 9620 PS 2 Standard 105KS Black Turkish w o eKey KB PS20B 100 PS2 0810 Keyboard Lite On SK...

Page 96: ... Standard 105KS Black Italian w o eKey KB USB03 204 USB 0810 Keyboard Chicony KU 0760 USB Standard 105KS Black French w o eKey KB USB03 205 USB 0810 Keyboard Chicony KU 0760 USB Standard 105KS Black Swedish w o eKey KB USB03 206 USB 0810 Keyboard Chicony KU 0760 USB Standard 105KS Black UK w o eKey KB USB03 207 USB 0810 Keyboard Chicony KU 0760 USB Standard 105KS Black Dutch w o eKey KB USB03 208 ...

Page 97: ...Black Nordic w o eKey KB USB03 229 USB 0810 Keyboard Chicony KU 0760 USB Standard 104KS Black Simplified Chinese w o eKey w i farmer PC label KB USB03 230 USB 0810 Keyboard Chicony KU 0760 USB Standard 104KS Black US w o eKey w i farmer PC label KB USB03 232 USB 0810 Keyboard Chicony KU 0760 USB Standard 105KS Black English Canadian French KB USB03 246 USB 0810 Keyboard Chicony KU 0760 USB Standar...

Page 98: ...elandic w o eKey KB USB0B 177 USB 0810 Keyboard Lite On SK 9625 USB Standard 105KS Black Norwegian w o eKey KB USB0B 178 USB 0810 Keyboard Lite On SK 9625 USB Standard 104KS Black Hebrew w o eKey KB USB0B 179 USB 0810 Keyboard Lite On SK 9625 USB Standard 105KS Black Polish w o eKey KB USB0B 180 USB 0810 Keyboard Lite On SK 9625 USB Standard 105KS Black Slovenian w o eKey KB USB0B 181 USB 0810 Key...

Page 99: ...icony KG 0917 RF2 4 89KS Black Japanese KB RF403 177 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 85KS Black Traditional Chinese KB RF403 178 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 85KS Black Czech KB RF403 211 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 85KS Black US International KB RF403 213 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 85KS Black Arabic English KB RF403 214 RF2 4 0910B Keyboard ...

Page 100: ...Black Danish KB RF403 235 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 86KS Black Romanian KB RF403 236 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 86KS Black Turkish KB RF403 237 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 86KS Black Turkish Q KB RF403 238 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 86KS Black Arabic French KB RF403 239 RF2 4 0910B Keyboard Chicony KG 0917 RF2 4 85KS Black Kazakh KB R...

Page 101: ...l Acer notebook desktop All In One AIO and server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included a PDF file to facilitate the problem free downloading of our technical material Also available on this website are Detailed information on Acer s ...

Page 102: ...Veriton Z290G AIO Computer Service Guide 94 ...

Page 103: ...anced Chipset Features menu 15 BIOS Security Features menu 20 Exit Without Saving 24 Frequency Voltage Control menu 19 Integrated Peripherals menu 16 Load Default Settings 23 navigation keys 11 overview 9 PC Health Status menu 18 Power Management Setup menu 17 Product Information menu 12 Save Exit Setup 24 Standard CMOS Features menu 13 computer stand location 5 part number 71 remove 26 computer s...

Page 104: ...nverter board cable part number 72 cover part number 72 part number 69 remove 33 K Kensington slot 5 keyboard part number 73 port 5 L LAN port location 5 specifications 7 LCD LVDS cable part number 72 remove 32 LCD panel bracket part number 72 bracket remove 33 part number 70 specifications 8 Load Default Settings menu 23 M mainboard component identification 64 part number 69 remove 44 specificati...

Page 105: ...on LED assembly remove 42 troubleshooting 60 wake up options 17 power button part number 71 power management configure 17 specifications 2 Power On Self Test checkpoints 50 error messages 52 processor check type speed 12 specifications 6 troubleshooting 57 Product Information menu 12 PS 2 keyboard port 5 PS 2 mouse port 5 R rear cover part number 71 reset button 4 Return Merchandise Authorization ...

Page 106: ...m part number 70 specification 1 troubleshooting BIOS checkpoints 48 BIOS recovery 61 clearing CMOS 62 component failure 57 hardware diagnostic procedure 47 online support information 93 POST error indicators 52 U USB ports bootable device 16 legacy device 16 right 4 5 user password 20 V VESA mounting 1 VGA out port 5 W wall mount option 5 webcam cable part number 72 cable remove 42 location 3 mod...

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