Acer Veriton 9100 Service Manual Download Page 67

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Chapter 4

Error Symptoms List

NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure,

replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/
FRU listed in right column is the most likely cause.

Error Symptom

Action/FRU

Processor / Processor Fan

NOTE: Normally, the processor fan should be operative, and the processor clock setting should be

exactly set to match its speed requirement before diagnosing any processor problems.

Processor fan does not run but power supply
fan runs.

1. Ensure the system is not in power saving mode. See “Power

Management” in chapter 2.

2. With the system power on, measure the voltage of processor fa

connector. Its reading should be +12Vdc.

Sys

tem board.

Processor test failed.

1. Processor
2.

ystem board.

System Board and Memory

NOTE: Ensure the memory modules are installed properly and the contact leads are clean before

diagnosing any system problems.

Memory test failed.

1. See "Memory"
2. System boar

Incorrect memory size shown or repeated
during POST.

1. Insert the memory modules in the DIMM sockets properly, then

reboot the system.

2. Memory module.
3. System board.

System works but fails to enter power saving
mode when th

Power Management Mode

is set to

Enabled

, and power saving time

set in BIOS has elapsed.

1. Enter BIOS Setup and load default settings.

In Windows 98, check settings in Power Management Property
of Control Panel.

2. Reload software from Recovery CD.

System hangs before system boot.

1. See "Index of Symptoms"
2. See "Undetermined Problems"

System hangs after system boot.

1. Execute a system test and set it to stop at “Halt on Error” to see

the potential cause of the problem.

2. See “Undetermined Problems”.

Blinking cursor only; system does not work.

1. Diskette/IDE drive connection/cables
2. Diskette/IDE disk drives
3. See “Undetermined Problems”.
4. System boar

Diskette Driv

NOTE: Ensure the diskette drive is configured correctly in BIOS Setup and its read/write head is

clean before diagnosing any diskette drive problems.

Media and drive are mismatched.

1. Ensure the diskette drive is configured correctly in the Disk

Drives of BIOS Setup.

2. Ensure the diskette drive is correctly formatted.
3. Diskette drive connection/cable
4. Diskette drive
5. System boar

Diskette drive does not work.

1. Ensure the diskette drive is not set to

None

in the Disk Drives of

BIOS Setup.

2. Diskette drive power
3. Diskette drive connection/cable
4. Diskette drive
5. System boar

Summary of Contents for Veriton 9100

Page 1: ...iton 9100 Service Guide PART NO 49 32K04 001 DOC NO SG360 0102A PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ade on Veriton 9100 service guide Date Chapter Updates 03 13 2001 Chapter 3 Chapter 1 Revise Remove the five screws holding the power supply and add the picture under Removing the power supply Revise Performance Maximum of 512 MB Rambus DRAM within 4 RIMM slots up to 1GB ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ... Setup 27 Advanced BIOS Features 28 Advanced Chipset Features 30 Integrated Peripherals 31 Power Management Setup 34 PnP PCI Configurations 37 Frequency Control 39 System Security 40 Supervisor Password 40 User Password 41 Load Default Settings 42 Exiting Setup 43 Chapter 3 Machine Disassembly and Replacement 44 Disasembling the Veriton 9100 45 Opening the Housing 45 Removing the Front Panel 46 Re...

Page 8: ...tors 64 Connector Description 65 Jumper Setting 66 Chapter 6 FRU Field Replaceable Unit List 68 Veriton 9100 Exploded Diagram 69 Appendix A Model Definition and Configuration 76 Veriton 9100 76 Appendix B Test Compatible Components 78 MS DOS V6 22 Environment Test 79 Microsoft Windows ME EN TW Environment Test 80 Microsoft Windows 2000 Professional Environment Test 81 Appendix C Online Support Inf...

Page 9: ...IX Table of Contents ...

Page 10: ...Chapter 1 1 Overview The Veriton 9100 supports Intel Willamette processor based IBM PC AT compatible system with PCI AGP bus System Specifications Chapter 1 ...

Page 11: ...ed in 82801BA chipset PIO mode 4 Multiword DMA Mode 2 Ultra DMA 100 Ultra DMA 66 Ultra DMA 33 modes Plug and Play PnP feature ACPI 1 0 compliant Power management features Software shutdown for Windows 98 Hardware monitor function On board DC to DC converter Multimedia 3 D quality audio system via onboard audio controller Audio in Line in Audio out Line out Headphone in Mic in and Game MIDI interfa...

Page 12: ...n centric design and ergonomics Slim desktop form factor Separate computer stand and rubber stands for quick and easy positioning Space saver solution Accessible I O ports Easy to open housing design for quick upgrade ...

Page 13: ...g Label Icon Description 1 CD ROM DVD ROM tray 2 Stop Eject Butto 3 Skip Forward Button 4 Hard disk drive activity light emitting diode LED 5 System activity LED 6 Power LED 7 Power switch 8 CD ROM DVD ROM LED 9 Volume Tuner 10 CD ROM DVD ROM Headphone Earphone port 11 5 25 inch drive bays ...

Page 14: ...ing for your system enables the microphone in port at the back and disables the one in front You have to enable the front microphone in port to be able to use it 12 3 5 inch floppy disk drive 13 Floppy disk drive LED 14 Floppy disk drive eject button 15 Speaker out Line out port 16 Microphone in port 17 USB ports Label Icon Description ...

Page 15: ...l Icon Color Description 1 Power cord socket 2 White Network port 3 Burgundy Parallel printer port 4 Gold Game MIDI port 5 CTR LCD monitor port 6 Power supply 7 Green PS 2 mouse port 8 Purple PS 2 keyboard port 9 Teal or Turquoise Serial port ...

Page 16: ...Chapter 1 7 10 Black USB ports 11 Lime Audio out Line out jack 12 Light blue Audio in Line in jack 13 Microphone in port 14 Expansion slots Label Icon Color Description ...

Page 17: ... LAN 82562ET Kinnereth Firmware Hub DRCG DRCG VRM 9 0 1 5VAGP IDEPrimary IDESecondary MCH 850 ICH2 82801BA USB1 USB2 USB3 USB4 CH2 2RIMM Modules PCI CONN 5 PCI CONN 4 PCI CONN 3 PCI CONN 2 PCI CONN 1 DATA CTRL ADDR DATA CTRL ADDR 1064MB s 100MHz 100MHz 33MHz 66MHz 400MHz 400MHz 66MHz 33MHz UltraDMA 33 66 100 USB 33MHz AC 97 Link ...

Page 18: ...rk upper and USB lower ports 10 Buzzer 31 Parallel upper VGA lower right and serial port 1 lower left ports 11 AGP power connecto 32 PS 2 mouse upper and keyboard lower ports 12 AGP Pro slot 33 Intel 82850 chipset 13 Intel 82801BA chipset 34 FC PGA CPU socket 14 Power LED Reset button connector 35 3 pin CPU fan connector 16 BIOS chipset 36 2 pin CPU fan connector 18 ACPI LED connecto 37 RIMM 1 con...

Page 19: ...cation in your system The fifth key is set to launch the mediaplayer If you want to configure the settings of each key right click on the Magic Keyboard icon located on the desktop Internet Suspend keys The internet Suspend keys consist of three buttons Icons Key Description E mail Launches your e mail application Web Browser Launches your current default browser Suspend Resume Press this button t...

Page 20: ... to switch between two functions Icons Key Description Play Paus Press to start playing an audio or vide file Press again to pause Stop Press to stop playing the audio or video file Forward Press to skip forward to the next file and start playing Backward Press to skip backward to the previous file and start playing Lock Key Description Caps Lock When activated all alphabetic characters typed appe...

Page 21: ...ns with this key perform special functions such as Windows Tab Activate the next Taskbar butto Windows E Explore My Compute Windows F Find Document Windows M Minimize All Shift Windows M Undo Minimize All Windows R Display the Run dialog box Application key Opens the application s context menu same function as clicking the right button of the mouse ...

Page 22: ...programmer Award BIOS version V6 0 BIOS ROM type Intel 82802AB BIOS ROM size 4MB BIOS ROM package 32 pin DIP package Support protocol PCI 2 1 APM1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSIATA 3 0 PnP 1a Bootable CD ROM 1 0 ATAPI Boot from CD ROM feature Yes Support to LS 120 drive No Support to BIOS boot block feature No BIOS Hotkey List Hotkey Function Description Enter BIOS Setup Utility Press ...

Page 23: ...M 1 RIMM 2 RIMM 3 RIMM 4 TOTAL 64M 64M C RIM C RIM 128M 64M 64M 64M 64M 256M 128M 128M C RIM C RIM 256M 128M 128M 128M 128M 512M 256M 256M C RIM C RIM 512M 256M 256M 256M 256M 1024M C RIMMM C RIM 64M 64M 128M C RIM C RIM 128M 128M 256M C RIM C RIM 256M 256M 512M Cache Memory Item Specification First Level Cache Configurations Cache function control Enable Disable by BIOS Setup Advanced options Sec...

Page 24: ...t Meets PC 97 PC98 and WHQL specifications Music synthesizer Yes Sampling rate 44 1 KHz MPU 401 UART support Yes Microphone jack Supported On audio I O board connects via CN8 Headphone jack Supported On audio I O board connects via CN8 Package QFP64 IDE Interface Item Specification IDE controller Embedded in Intel 82801BA ICH II IDE controller resident bus PCI bus Number of IDE channel 2 on board ...

Page 25: ...t IRQ via BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controlle Embedded in Intel 82801BA ICH II Serial port controller resident bus LPC Number of serial port 2 Serial ports location CN4 COM 2 16550 UART support Yes Connector type 10 pin connector Optional serial port I O address via BIOS Setup 3F8h 2F8h 3E8h 2E8 Optional serial port IRQ via BIOS Setup 4 3 Modem Item Specificat...

Page 26: ...BIOS Memory 100000 UPPER LIMIT Main Memory UPPER LIMIT 4GBytes PCI Memory Onboard Device ID IRQ Map Device AD IDSEL Route Reg Mask 850 MCH AD11 00h P2P AD30 13h Func 0 ICH2 LPC AD31 14h Func 1 ICH2 IDE AD31 14h Func 2 ICH2 USB AD31 14h 68h FFh Func 3 ICH2 SMBUS AD31 14h Func 5 ICH2 AC97 Audio AD31 14h 61h FFh PCI Slot 1 AD16 05h 60h FFh PCI Slot 2 AD17 06h 61h FFh PCI Slot 3 AD18 07h 62h FFh PCI S...

Page 27: ...r Port 2 Serial Asynchronous Port 2 Parallel Printer Port 1 Floppy Disk Controller Secondary IDE Primary IDE Serial Asynchronous Port 1 Configuration Address Register Configuration Data Registe Parallel Printer Port 1 IRQ Assignment Map IRQx System Devices Add On Card Devices IRQ0 Timer N IRQ1 Keyboard N IRQ2 Cascade Interrupt Control N IRQ3 Serial Alternate Reserved IRQ4 Serial Primary Reserved I...

Page 28: ...2801 ICH II LAN controlle Intel 82562ET HDD controller Built in Intel 82801BA ICH II Keyboard controller Built in Intel 82801BA ICH II RTC Built in Intel 82801BA ICH II Environmental Requirements Item Specifications Temperature Operating 10 35 C Non operating 20 60 C Storage package Humidity Operating 20 to 80 R Non operating 20 to 80 R Vibration Operating unpacked 5 16 2 Hz 0 38 mm 16 2 250 Hz 0 ...

Page 29: ...bine current can t exceed 0 8A Switching Power Supply 300W Input Frequency Frequency Variation Range 47 63H 47Hz to 53Hz 47 63H 57Hz to 63Hz Input Voltage Variation Range 100 120 VRMS 90 132 VRMS 200 240 VRMS 180 264 VRMS Input Current Measuring Range 10A 9A 90 132 VRMS 5A 4 5A 180 264 VRMS Output Requirements Regulation Current Rating Max 5V 5 30A 12V 5 15A 12V 10 0 8A 5V 5 0 5A 5VSBV 5 2A 3 3V 5...

Page 30: ...ync signals to control the VESA DPMS monitor Resume recovery time 7 10 sec Suspend Mode Independent power management timer 2 120 minutes time step 10 minutes or pushing external switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on the panel turns amber color Hard disk drive goes into SLEEP mode forATA standard interface Disable H sync and V sync signals to c...

Page 31: ...guration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup System Utilities Cha...

Page 32: ...at the bottom of the menu tells you how to move within a screen and from one screen to another To select an option move the highlight bar by pressing or then press Press to move to the next page or to return to the previous page To change a parameter setting press or until the desired setting is found Press to return to the main menu If you are already in the main menu press again to exit Setup Th...

Page 33: ... name of your system System S N Displays your system s serial number Main Board ID Displays the main board s identification number Main Board S N Displays your main board s serial number System BIOS Version Specifies the version of your BIOS utility SMBIOS version The System Management Interface SM BIOS allows you to check your syste hardware components without actually opening your system Hardwar...

Page 34: ...r setup press Enter The IDE CD ROM is always automatically detected IDE Device Model Number None IDE Primary Slave Lets you configure the hard disk drive connected to the slave port of IDE channel 1 To enter the IDE Primary Slave setup press Enter The IDE CD ROM is always automatically detected IDE Device Model Number None IDE Secondary Master Lets you configure the hard disk drive connected to th...

Page 35: ...rol the syste stops in case of Power on self test POST errors All Errors No Errors All But Keyboard All But Diskette All But Disk Key Base Memory Refers to the portion of memory that is available to standard DOS programs DOS systems have an address space of 1 MB but the top 384 KB called high memory is reserved for system use This leaves 640 KB of conventional memory Everything above 1 MB is eithe...

Page 36: ...Press Enter IDE Primary Master Displays the device type Auto None Manual Access Mode Selects the HDD access mode Auto Large LBA CHS Capacit Shows the size of your hard disk in MB xxxxx MB Cylinder Shows your hard disk s number of cylinders 0 to 65535 Head Shows your hard disk s number of heads 0 to 255 Precomp Selects the Precomp number for old HDD parking 0 to 65535 Landing Zone Selects the Landi...

Page 37: ...activates the CPU internal cache Disabling the parameter slows down the system Enabled Disabled CPU Fast Strings Enabled Disabled Quick Power On Self Test This parameter speeds up POST by skipping some items that are normally checked Enabled Disabled Silent Boot This item is used to decide if the system logo displays when the system boots up Enabled Disabled Configuration Table Displays preboot sy...

Page 38: ...etting When enabled continually holding down a key on the keyboard will generate repeated keystrokes Disabled Enabled Typematic Rate Chars Sec This item allows you to control the speed of repeated keystrokes 6 8 10 12 15 20 24 and 30 Typematic Delay Msec This parameter allows you to control the delay time in milliseconds between the first and the second keystroke where the repeated keystrokes begi...

Page 39: ...Cacheable This item lets you cache Video RAM A000 and B000 Enabled Disabled Memory Hole at 15M 16 This option lets you reserve system memory area for special ISA cards The chipset accesses code data of these areas from the ISA bus directly Normally these areas are reserved for memory mapped I O cards Disabled Enabled Delayed Transaction Enabling the PCI Delayed Transaction function Enabled Disable...

Page 40: ...aster PIO IDE Primary Slave PIO IDE Secondary Master PIO IDE Secondary Slave PIO Setting these items to Auto activates the HDD speed auto detect function The PIO mode specifies the data transfer rate of the HDD For example mode 0 data transfer rate is 3 3 MB s mode 1 is 5 2 MB s mode 2 is 8 3 MB s mode 3 is 11 1 MB s and mode 4 is 16 6 MB s If your hard disk performance becomes unstable you may ma...

Page 41: ...PCI Audio device Auto Disabled AC97 Mode Enabling the on die AC97 MODEM if no add on PCI MODEM device Auto Disabled Onboard CNR LAN Selection Enabling the onboard LAN device if no add on CNR LAN Ext CNR will force to disable the onboard LAN device Auto Onboard Ext CNR IDE HDD Block Mode This feature enhances disk performance by allowing multisector data transfers and eliminates the interrupt handl...

Page 42: ... item controls the onboard parallel port address an interrupt NOTE If you are using an I O card with a parallel port make sure that the addresses and IRQs do not conflict 378 IRQ7 3BC IRQ7 278 IRQ7 Disabled ECP Mode Use DMA Selects the ECP Mode DMA Channel 3 1 Game Port Address Selects the Game Port Address 201 209 Disabled Midi Port Address Selects the Midi Port Address 330 300 Disabled Midi Port...

Page 43: ...use the ACPI interfaces Then the settings in Power Management page is non effective The following screen shows the Power Management parameters and their default settings The following table describes the parameters found in this menu Parameter Description Options ACPI Function Enabling the ACPI Advanced Configuration and Power Interface Function Enabled Disabled ACPI Suspend Type Selects the ACPI ...

Page 44: ...ction Standby and Suspend Disabled 1 min 15 min Sort Off by PWR BTTN This is a specification of ACPI and supported by hardware When Delay 4 sec is selected the soft power switch on the front panel can be used to control power On Suspend and Off If the switch is pressed less than 4 sec during power On the system will go into Suspend mode If the switch is pressed longer than 4 sec the system will be...

Page 45: ...ctivities for powe down state transition Disabled Enabled PCI PIRQ A D To enable or disable the detection of PCI PIRQ A D activities for power down state transition Disabled Enabled Mode Doze Standby Suspend HDD Power Down Max Saving 1 hou 1 hour 1 hou 15 mi Min Saving 1 min 1 min 1 min 1 min Parameter Description Options ...

Page 46: ...ows you to individually assign the IRQs and DMAs to the ISA and PCI devices Set this to Auto to enable the auto configuration function Auto ESCD Manual IRQ Resources IRQ 3 COM2 IRQ 4 COM1 IRQ 5 Network Sound or Others IRQ 7 Printer or Others IRQ 9 Video or Others IRQ 10 SCSI or Others IRQ 11 SCSI or Others IRQ 12 PS 2 Mouse IRQ 14 IDE1 IRQ15 IDE2 If your ISA card is not PnP compatible and requires...

Page 47: ...r a color data storage of each VGA card installed in the system The snooping process lets the CPR send a signal to all the VGA cards so that they can update their individual RAMDACs The signal goes through the cards continuously until all RAMDAC data has been updated This allows the display of multiple images on the screen NOTE Some VGA cards have required settings for this feature Check your VGA ...

Page 48: ...or Indicates the type of processor installed in your computer Processor Spee Indicates the processor speed CPU Clock Ratio The Intel Pentium is designed to have a different Internal Core and External Bus frequency This item lets you select the ratio of Core Bus frequency x8 x9 x10 x11 x12 x13 x14 x15 x16 x17 x18 x19 x20 x21 x22 x23 ...

Page 49: ...ic characters When you type the characters they appear as asterisks on the password screen box 2 After typing the password press Enter 3 At the next prompt re type your password and press Enter again to confirm the new password After the password entry the screen automatically reverts to the main screen To disable the password press Enter when prompted to enter the password The screen displays a m...

Page 50: ...s on the password screen box 2 After typing the password press Enter 3 At the next prompt re type your password and press Enter again to confirm the new password After the password entry the screen automatically reverts to the main screen To disable the password press Enter when prompted to enter the password The screen displays a message confirming that the password has been disabled ...

Page 51: ...ype hard disk type etc otherwise BIOS will keep the previous CMOS settings Selecting this option displays the following dialog box Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system This option also allows you to restore the default settings Choosing No returns you to the main menu without loading the default settings ...

Page 52: ...ox appears Select Yes to exit Setup Select No to return to the main menu If you have made changes in the parameter settings you will be asked if you want to keep the changes made to the BIOS Select Yes to save your changes before you exit Setup Select No to discard all changes and exit Setup ...

Page 53: ...wing tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Hexagonal screwdriver Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components Machine Disassembly and Replacement...

Page 54: ... off the system and all peripherals connected to it Removing the Housing Cover 1 Turn off the system power and unplug all cables 2 Place the system unit on a flat steady surface 3 Remove the four screws of the right panel using a screwdriver Set the screws aside you will need them when replacing the right panel of the unit 4 Slide the right panel out and then gently pull it outward to detach it fr...

Page 55: ...Chapter 3 46 Removing the Front Panel 1 Removing the Housing Cover 45 2 Release the 6 latches as shown below that holds the front panel and then it from the housing ...

Page 56: ...lease the DIMM 3 Then gently lift the DIMM out to remove it Removing the Processor Follow these steps to remove the processor 1 Removing the Housing Cover 45 2 Detach the fan heatsink cable connector 3 Use a flat bladed screw driver to release the clip from the retention mechanism 4 Remove the clip from the retention mechanism ...

Page 57: ... one side of the clip to be locked on the retention mechanism 3 Do the same procedure for the other side of the clip 4 Pull the socket lever up to release the processor pins from the socket holes 5 Pull out the processor from the socket WARNING The heatsink becomes very hot when the system is on Never touch the heatsink with any metal or with your hands ...

Page 58: ... that hold the hard disk drive to the disk frame Set the screws aside 3 Detach the power and disk drive cables from the hard disk drive then detach the hard disk from the drive frame Removing the Diskette Drive Follow these steps to remove the diskette drive 1 Removing the Housing Cover 45 2 Remove the four screws holding the diskette drive ...

Page 59: ...rive from the housing Removing the CD ROM DVD ROM CD RW Drive Follow these steps to remove the CD ROM drive 1 Removing the Housing Cover 45 2 Remove the four screws holding the CD ROM drive 3 Disconnect the power connector CD ROM drive cable and audio cable then remove the CD ROM drive from the housing ...

Page 60: ...xpansion card 2 Gently pull out the expansion card to remove it from the expansion slot NOTE When you turn on the system BIOS automatically detects and assigns resources to the PCI or AGP devices Removing the Audio Board 1 Disconnect the audio cable and the USB cable from the audio board 2 Remove the 2 screws that hold the audio board then remove it from the housing ...

Page 61: ...acing upward 2 Remove the seven screws holding the main board and then remove the main board from the housing Removing the Power Supply 1 Disconnect the power supply power connector from the main board 2 Remove the five screws holding the power supply and then remove the power supply from the housing ...

Page 62: ...53 Chapter 3 Removing the Intrusion Alarm 1 Remove the screw that secures the intrusion alarm and then remove it from the housing ...

Page 63: ...hapter provides troubleshooting information for the Veriton 9100 Power On Self Test POST Index of Error Messages Index of Error Codes and Error Beeps Index of Error Symptoms Undetermined Problems Chapter 4 Troubleshooting ...

Page 64: ...r even halts the system if the error is fatal The main components on the main board that must be diagnosed and or initialized by POST to ensure system functionality are as follows Microprocessor with built in numeric co processor and cache memory subsystem Direct Memory Access DMA controller Interrupt system Three programmable timers ROM subsystem RAM subsystem RTC RAM subsystem and real time cloc...

Page 65: ...l Time Clock Erro CMOS Battery Bad CMOS Checksum Error 1 Enter BIOS Setup and load the default settings 2 RTC Battery 3 System Board Equipment Configuration Erro 1 Ensure the system configuration set in BIOS Setup is correct 2 Enter BIOS Setup and load the default settings 3 RTC battery 4 System board System Management Memory Ba Memory Error at MMMM SSSS OOOOh 1 Insert the memory modules in the DI...

Page 66: ...IOS Setup and set the Reset Resource Assignments of the PnP PCI Options to Yes then reboot the system 3 Remove all adapter cards that are NOT factory installed then reboot the system PS 2 Pointing Device Interface Error PS 2 Pointing Device Error 1 Re connect PS 2 keyboard and mouse 2 Enter BIOS Setup and load the default settings 3 PS 2 mouse 4 PS 2 keyboar 5 System boar DMI Table Was Destroyed 1...

Page 67: ...eboot the system 2 Memory module 3 System board System works but fails to enter power saving mode when th Power Management Mode is set to Enabled and power saving time set in BIOS has elapsed 1 Enter BIOS Setup and load default settings In Windows 98 check settings in Power Management Property of Control Panel 2 Reload software from Recovery CD System hangs before system boot 1 See Index of Sympto...

Page 68: ...ror 1 Enter BIOS Setup and Load default settings 2 Hard disk drive Hard disk drive LED fails to light but system operates normally 1 With the system power on measure the voltage of hard disk LED connector 2 Hard drive LED cable CD DVD ROM Drive NOTE Ensure CD DVD ROM drive is configured correctly in BIOS Setup cable jumper are set correctly and its laser beam is clean before diagnosing any CD DVD ...

Page 69: ...our modem and set to receive messages and or fax Data fax modem software program invokes but cannot receive send data fax 1 Ensure the modem card is installed properly Fax voice modem software program invokes but has no sound output Data files ar received normally voice from modem cannot be produced but system sound feature works normally 1 Ensure the modem voice in cable from modem adapter card t...

Page 70: ...g power switch does not turn off system Only unplugging the power cord from electrical outlet can turn off the system 1 Ensure the Power Switch 4 sec in BIOS Setup of Power Management is not set to Suspend 2 Power switch cable assembly Pressing power switch does not turn on the system 1 Ensure the power override switch situated at the back of the machine just above the connector for the power cabl...

Page 71: ...u have isolated the problem FRU 4 Load default settings in setup 5 Check all system board jumper positions and switch settings 6 Check all adapter card jumper positions 7 Check all device jumper positions 8 Check all cables and connectors for proper installation 9 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time 10 Non Acer devices External ...

Page 72: ...63 Chapter 4 ...

Page 73: ...Chapter 5 64 Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board Main board Jumper and Connector Information Chapter 5 ...

Page 74: ...connector CN11 CD in connector CN12 AGP power connecto CN13 and CN14 AGP slot CN15 FDD connector CN16 Fax voice modem connector CN17 PCI select connector CN18 Wake on modem connector CN19 ACPI LED connector CN20 USB2 connector CN21 IrDA connector CN22 Debug LED connector CN24 Power LED Reset button connector CNX1 Audio 1 connector CNX2 Reserved FN1 2 pin CPU fan connector FN2 3 pin CPU fan connect...

Page 75: ...2 3 Spread Spectrum Disabled Enabled JP9 1 2 2 3 Host Clock 133MH 100MH JP12 1 2 2 3 CMOS clea Normal Clear CMOS JP13 1 2 2 3 Fourth USB Function USB2 CNR2 JP14 1 2 2 3 Fourth USB Function USB2 CNR2 JP16 1 2 2 3 CPU speed Normal Mode Safe Mode JP17 1 2 2 3 Onboard Lan EEPRO Disable Enable ...

Page 76: ... Connector No Description JP1 Audio connector connects to the AUDIO2 connector of the mainboard CN1 USB connector connects to the USB2 connector of the mainboard CN2 and CN3 USB ports JK1 Microphone in port JK2 Audio out port ...

Page 77: ...ce Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regul...

Page 78: ...69 Chapter 6 Veriton 9100 Exploded Diagram ...

Page 79: ...TSINK CLIP TEHAMA 60 32K03 001 Memory NS RIMM 128MB SMH128RFSAB0 RIMM MODULE 64M 800MHZ NON ECC 72 16824 00N FDD Floppy Disk Drive NS FDD 1 44M PANASONI JU266A046P FDD 1 44 JU 256A046P ACER V H 56 01057 195 HDD Hard Disk Drive NS HDD 30G SEAGATE ST330621A HDD 30G U5 SG ST330621A SVC123 56 02B94 061 HDD 40GSEAGATE ST340823A HDD 40G U5 SG ST340823A SVC123 56 02C17 001 CD RW Drive NS CD RW 8 4 32X LG...

Page 80: ... FU 50 54A08 001 NS CABLE 2PIN W A 2P ALARM SW 500M CABLE 2 50 92213 031 NS CABLE 4PIN W A 4P 2C AUDIO 520MM H61 50 37702 041 NS CABLE 4PIN W A 4P 3C Y 520MM AUDIO COMAX 50 37702 051 NS CABLE 6 5PIN W A 6 5P 385MM S58M AUDIO BD 50 38H01 001 NS USB CABLE 10PIN C A USB 10P 260MM H61 50 92216 001 Main Board NS MAINBOARD S80X MAIN BD S80X 55 32K01 001 Picture No Partname Description Part No ...

Page 81: ...NS POWER SUPPERY 300W DELTA DPS 300KB SPS 300W DELTA DPS 300KB 1A 56 04300 121 Case Cover Bracket assembly 1 1 RIGHT PANEL CVR R SECC T 8 LX45 31 93302 001 1 2 LEFT PANEL CVR L SECC T 8 H80 31 94701 001 1 9 UPPER CASE ASSY UP CASE 002 H4 60 93401 021 1 10 LOWER CASE ASSY L CASE VT9100 60 94707 021 Picture No Partname Description Part No ...

Page 82: ... 5A524 8R 1 18 FDD SCREW SCRW TAP HEX ZINC M3 5 5 86 BA224 5R0 NS SCREW SCREW TAP HEX ZNIC 6 32 4 16 86 BA226 016 Miscellaneous parts 1 3 FDD FRAME FRAME FDD 3 5 SECC T 6 LX45 34 93302 002 NS PLATE NAME PLATE NAME 50 9 5M H80 V9100 40 94701 031 NS RUBBER RUBBER SILICON IDATX II 42 91808 001 Keyboard NS KEYBOARD 104KEYS USB US DA RFON KB US 104KEYS 99 P5181 041 KEYBOARD 105 KEY KB SPANISH US 105KEY...

Page 83: ...Chapter 6 74 Speake NS SPEAKER USB CHARMING V 1 SPK USB POWER CHARMING V 1 90 38H12 001 Picture No Partname Description Part No ...

Page 84: ...75 Chapter 6 ...

Page 85: ... The Veriton 9100 Model No Define 1 Trade Mark 2 Brand Name Acer 3 Description Acer Veriton Series Willamette Socket 423 Based PC System 4 Model No VT9100 5 Product Name Veriton 9100 Model Definition and Configuration Appendix A ...

Page 86: ...77 Appendix A ...

Page 87: ...Windows ME EN TW Microsoft Windows 2000 Professional environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Veriton 9100 Compatibility Test Report released by the Acer Desktop System Testing Department Test Compatible Component Appendix B ...

Page 88: ...uim 4 1 3GHz Memory 128 MB 256 MB 384 MB 512 MB Cache In CPU Graphics card nVIDIA RIVA TNT2 M64 32M SDR nVIDIA GeForce 2 MX 32M SDR Optical device 12X DVD ROM 48X CD ROM 8X 4X 32X CD RW HDD 20G 40G Mode Ambit 56K HCF Askey V 90 56K D F WW Mouse Logitech Wheel USB Mouse Keyboard Dafon USB Keyboard ...

Page 89: ...h Wheel USB Mouse Keyboard Dafon USB Keyboard Mouse Logitech Wheel Mouse S48A Primax Wheel USB Sound MPEG Adapter Onboard Sigma Tel Ac97 Creative Sound Blaster PCI 64 LAN Adapter OnDie La 3COM 3C905C TXM Fax Modem Adapter Ambit 56K HCF PCI Askey 56K HCF PCI USB Joystick Game Pad Microsoft SideWinder Precision Pro USB Primax RAPTOR 3D USB Gamestick USB Devices HP Desk Jet 895C USB Printer Logitech ...

Page 90: ... SDR Optical device 12X DVD ROM 48X CD ROM 8X 4X 32X CD RW HDD 20G 40G Mode Ambit 56K HCF Askey V 90 56K D F WW Mouse Logitech Wheel USB Mouse Keyboard Dafon USB Keyboard Sound MPEG Adapter Onboard Sigma Tel Ac97 Creative Sound Blaster PCI 64 LAN Adapter Onboard 8281 3COM 3C905C TX USB Devices HP Desk Jet 895C USB Printer Logitech Pagescan USB Charming USB Powered Speaker Acer USB Video Capture Ki...

Page 91: ... updates Software utilities Schematics Spare parts lists Chips TABs Technical Announcement Bulletin The service repair section provides you with downloadable information on Troubleshooting guides Tooling box information Repair instructions for specific models Basic repair guidelines Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem f...

Page 92: ...83 Appendix C ...

Page 93: ...tion 70 controllers 24 audio 20 serial port 21 CPU removing 52 53 CPU upgrade removing 52 53 Current 25 D Device Standby Mode 26 Disk Drives 30 IDE primary channel master 30 IDE primary channel slave 30 IDE secondary channel master 30 IDE secondary channel slave 30 Diskette Drive removing 54 DRQ Assignment Map 24 E ECP 21 Environmental Requirements 24 EPP 21 Error Codes 63 Error Sysmptoms List 63 ...

Page 94: ...ion 81 Modem 21 data 21 fax 21 voice 21 Motherboard removing 57 MPU 401 20 N Network port 11 O Online Support Information 87 Overview 6 P Parallel Port 21 Parallel printer port 11 Password setting 45 PCI removing 56 PCI INTx 22 PCI Slot IRQ 22 ports left panel 11 POST 60 Power button 9 Power LED 9 Power Management 25 39 Power Supply removing 57 Power On Self Test POST 60 Processor 52 53 removing 5...

Page 95: ...ort 66 System Board 63 Video 65 System 27 System Board removing 57 System Memory 52 System Specifications 6 design 8 Features 7 System Utilities 27 Disk Drives 30 Exiting Setup 48 Load Default Settings 47 Power Management 39 Product Information 29 System Security 45 T Temperature 24 Test Compatible Components 83 Troubleshooting 59 U UART 21 Undetermined Problems 67 USB Port 21 USB ports 12 V Vibra...

Page 96: ...87 Index ...

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