Acer Veriton 5100 Service Manual Download Page 77

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Chapter 4

This chapter provides troubleshooting information for the Veriton 5100/7100:

Power-On Self-Test (POST)

Index of Error Messages

Index of Error Codes and Error Beeps

Index of Error Symptoms

Undetermined Problems

Chapter 4

Troubleshooting

Summary of Contents for Veriton 5100

Page 1: ...Service Guide PART NO 49 38H02 001 49 38H02 011 DOC NO SG349 0007A SG350 0007A PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any...

Page 3: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 4: ...l NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the print...

Page 5: ...s 52 Abort Settings Change 53 Exiting Setup 54 Chapter 3 Machine Disassembly and Replacement 55 Disassembling Veriton 5100 56 Disasembling the Veriton 7100 63 Chapter 4 Troubleshooting 71 Power On Self Test POST 72 POST Error Messages List 73 Error Symptoms List 75 Undetermined Problems 79 Chapter 5 Jumper and Connector Information 81 Jumpers and Connectors 81 Chapter 6 FRU Field Replaceable Unit ...

Page 6: ...oft Win95 NT 4 0 Workstation Environment Test 104 IBM OS 2 Warp 4 0 Environment Test 105 Novell Netware 4 12 5 1 Environment Test 106 SCO UNIX Red Hat Linux Environment Test 107 Appendix C Online Support Information 109 Index 111 ...

Page 7: ...hapter 1 1 Overview The Veriton 5100 7100 supports Intel Pentium III Flip Chip Pin Grid Array FC PGA processor based Micro ATX IBM PC AT compatible system with PCI AGP bus System Specifications Chapter 1 ...

Page 8: ...anced local bus IDE Embedded in 82801BA chipset PIO mode 4 Ultra DMA 100 Ultra DMA 66 Ultra DMA 33 modes Plug and Play PnP feature Power management features Support for APM 1 2 for Non ACPI implementations ACPI 1 0 compliant Software shutdown for Windows 95 98 Hardware monitor function only support SMB Multimedia 3 D quality audio system via onboard audio controller Audio in Line in Audio out Line...

Page 9: ...n centric design and ergonomics Slim desktop form factor Separate computer stand and rubber stands for quick and easy positioning Space saver solution Accessible I O ports Easy to open housing design for quick upgrade ...

Page 10: ...4 Chapter 1 Front Panel Veriton 5100 ...

Page 11: ...in port to be able to use it Label Icon Description 1 USB Ports 2 Microphone in Port 3 Speaker out Line out Port 4 Hard Disk Drive Activity Light emitting Diode LED 5 System Activity LED 6 Power LED 7 Power Switch 8 CD ROM DVD ROM Headphone Earphone Port 9 Volume Tuner 10 CD ROM DVD ROM LED 11 CD ROM DVD ROM Tray 12 Fast Forward Skip Button 13 Stop Eject Button 14 Floppy Disk Drive Eject Button 15...

Page 12: ...6 Chapter 1 Rear Panel Veriton 5100 ...

Page 13: ...able the front microphone in port to be able to use it Label Icon Color Description 1 Power Supply 2 Power Switch 3 Power Cord Socket 4 Green PS 2 Mouse Port 5 Purple PS 2 Keyboard Port 6 Black USB Ports 7 White Network Port 8 Teal or Turquoise Serial Port 9 Blue CRT LCD Monitor Port 10 Burgundy Parallel Printer Port 11 Gold Game MIDI Port 12 Lime Audio out Line out Jack 13 Light blue Audio in Lin...

Page 14: ... Label Icon Description 1 CD ROM DVD ROM tray 2 Stop Eject Button 3 Skip Forward Button 4 Hard disk drive activity light emitting diode LED 5 System activity LED 6 Power LED 7 Power button 8 CD ROM DVD ROM LED 9 Volume Tuner 10 CD ROM DVD ROM Headphone Earphone port 11 5 25 inch drive bays ...

Page 15: ...ing for your system enables the microphone in port at the back and disables the one in front You have to enable the front microphone in port to be able to use it 12 3 5 inch floppy disk drive 13 Floppy disk drive LED 14 Floppy disk drive eject button 15 Speaker out Line out port 16 Microphone in port 17 USB ports Label Icon Description ...

Page 16: ...n 7100 Label Icon Color Description 1 Power Switch 2 Power cord socket 3 White Network port 4 Burgundy Parallel printer port 5 Gold Game MIDI port 6 Power Supply 7 Green PS 2 mouse port 8 Purple PS 2 keyboard port 9 Black USB ports ...

Page 17: ...r system enables the microphone in port at the back and disables the one in front You have to enable the front microphone in port to be able to use it 10 Teal or Turquoise Serial port 11 Blue CRT LCD Monitor port 12 Lime Audio out Line out jack 13 Light blue Audio in Line in jack 14 Microphone in port 15 Expansion slots Label Icon Color Description ...

Page 18: ... Buzzer 5 PS 2 Mouse Port and Keyboard Port 18 Intel 82801BA Chipset 6 Transformer 19 4MB FWH 7 FAN Connector 20 Intel 82815 Chipset 8 Platform LAN Connector 21 AGP 9 Socket 370 CPU 22 Super I O Chipset 10 Power Connector 23 3 PCI 11 3 DIMM Sockets 24 CNR 12 H W Mon AD1024 25 Audio Chipset 13 Clock Generator 9 5 16 14 4 10 13 11 3 2 23 20 7 18 15 22 21 19 12 25 1 17 6 8 24 9 5 16 14 4 10 13 11 3 2...

Page 19: ...cation in your system The fifth key is set to launch the media player If you want to configure the settings of each key right click on the Magic Keyboard icon located on the desktop Internet Suspend keys The internet Suspend keys consist of three buttons Icons Key Description E mail Launches your e mail application Web Browser Launches your current default browser Suspend Resume Press this button ...

Page 20: ...to switch between two functions Icons Key Description Play Pause Press to start playing an audio or video file Press again to pause Stop Press to stop playing the audio or video file Forward Press to skip forward to the next file and start playing Backward Press to skip backward to the previous file and start playing Lock Key Description Caps Lock When activated all alphabetic characters typed app...

Page 21: ...s with this key perform special functions such as Windows Tab Activate the next Taskbar button Windows E Explore My Computer Windows F Find Document Windows M Minimize All Shift Windows M Undo Minimize All Windows R Display the Run dialog box Application key Opens the application s context menu same function as clicking the right button of the mouse ...

Page 22: ... package 32 pin DIP package Support protocol PCI 2 1 APM1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSI ATA 3 0 PnP 1a Bootable CD ROM 1 0 ATAPI Boot from CD ROM feature Yes Support to LS 120 drive Yes Support to BIOS boot block feature No BIOS Hotkey List Hotkey Function Description Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility F8 Enable hidden page of BIOS S...

Page 23: ... Code ECC feature Yes Memory module combinations You can install memory modules in any combination as long as they match the Memory Combination specifications Memory Combinations 100 MHz DIMM 1 DIMM 2 DIMM 3 TOTAL 128M 128M 128M 384M 256M 256M 0M 512M 64M 64M 64M 192M 32M 32M 32M 96M 16M 16M 16M 48M Memory Combinations 133 MHz DIMM 1 DIMM 2 DIMM 3 TOTAL 256 DS M 256 DS M 0M 512M 64 SS M 64 SS M 64...

Page 24: ...dexed Bits Per Pixel Frequency in Hz 24 bit Indexed 320x240 70 70 70 320x240 70 70 70 352x480 70 70 70 352x576 70 70 70 400x300 70 70 70 512x384 70 70 70 640x400 70 70 70 640x480 60 70 72 75 85 60 70 72 75 85 60 70 72 75 85 720x480 75 85 75 85 75 85 720x576 60 75 85 60 75 85 60 75 85 800x600 60 70 72 75 85 60 70 72 75 85 60 70 72 75 85 1024x768 60 70 72 75 85 60 70 72 75 85 60 70 72 75 85 1152x864...

Page 25: ...rt Meets PC 97 PC98 and WHQL specifications Music synthesizer Yes Sampling rate 44 1 KHz MPU 401 UART support Yes Microphone jack Supported On audio I O board connects via CN8 Headphone jack Supported On audio I O board connects via CN8 Package QFP64 IDE Interface Item Specification IDE controller Embedded in Intel 82801BA ICH II IDE controller resident bus PCI bus Number of IDE channel 2 on board...

Page 26: ...t IRQ via BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controller Embedded in Intel 82801BA ICH II Serial port controller resident bus LPC Number of serial port 2 Serial ports location CN4 COM 2 16550 UART support Yes Connector type 10 pin connector Optional serial port I O address via BIOS Setup 3F8h 2F8h 3E8h 2E8h Optional serial port IRQ via BIOS Setup 4 3 Modem Item Specific...

Page 27: ...xtension Memory Setup and Post Memory PCI Development BIOS 0F0000 0FFFFF 64Kbytes System BIOS Memory 100000 UPPER LIMIT Main Memory UPPER LIMIT 4GBytes PCI Memory PCI INTx and IDSEL Assignment Map PCI INTx PCI Devices Device IDSEL ADxx INTA PCI Slot 1 AD16 INTB PCI slot 2 AD17 INTC PCI slot 3 AD22 PCI Slot IRQ Routing Map PCI INTX INTA INTB INTC INTD Bus Mastering PCI 1 Route 1 Route 2 Route 3 Rou...

Page 28: ...Port 2 Serial Asynchronous Port 2 Parallel Printer Port 1 Floppy Disk Controller Secondary IDE Primary IDE Serial Asynchronous Port 1 Configuration Address Register Configuration Data Register Parallel Printer Port 1 IRQ Assignment Map IRQx System Devices Add On Card Devices IRQ0 Timer N IRQ1 Keyboard N IRQ2 Cascade Interrupt Control N IRQ3 Serial Alternate Reserved IRQ4 Serial Primary Reserved IR...

Page 29: ...ler Intel 82562EM HDD controller Built in Intel 82801BA ICH II Keyboard controller Built in Intel 82801BA ICH II RTC Built in Intel 82801BA ICH II Environmental Requirements Item Specifications Temperature Operating 10 35 C Non operating 20 60 C Storage package Humidity Operating 20 to 80 RH Non operating 20 to 80 RH Vibration Operating unpacked 5 16 2 Hz 0 38 mm 16 2 250 Hz 0 2G Non operating pac...

Page 30: ...al power is 100W max Switching Power Supply 145W Input Frequency Frequency Variation Range 50Hz 47Hz to 53Hz 60Hz 57Hz to 63Hz Input Voltage Variation Range 100 120 VRMS 90 132 VRMS 200 240 VRMS 180 264 VRMS Input Current Measuring Range 4A 90 132 VRMS 3A 180 264 VRMS Output Requirements Regulation Current Rating 5V 5 15A 12V 5 3A 12V 10 0 3A 3 3V 5 12A 5V 10 0A 5Vaux 5 1A ...

Page 31: ...ync signals to control the VESA DPMS monitor Resume recovery time 7 10 sec Suspend Mode Independent power management timer 2 120 minutes time step 10 minutes or pushing external switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on the panel turns amber color Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V sync signals to ...

Page 32: ...26 Chapter 1 ...

Page 33: ...guration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup System Utilities Cha...

Page 34: ...vanced Level To view the Advanced Level menu press F8 or the Alt F4 keys simultaneously NOTE The F8 and Alt F4 keys work only when you are in the main menu This means that you can activate the advanced level and hidden information only when you are in the main menu The following screen shows the Advanced Level main menu Setup Utility System Information Product Information Disk Drives Onboard Perip...

Page 35: ... to the next page or to return to the previous page To change a parameter setting press or until the desired setting is found Press to return to the main menu If you are already in the main menu press again to exit Setup The parameters on the screens show default values These values may not be the same as those in your system The grayed items on the screens have fixed settings and are not user con...

Page 36: ...tte Drive A Shows the diskette drive A type Capacity dimension Diskette Drive B Shows the diskette drive B type Capacity dimension IDE Primary Channel Master Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Drive type capacity IDE Primary Channel Slave Specifies the current configuration of the IDE device connected to the slave port of t...

Page 37: ... in the DIMM 1 socket The None setting indicates that there is no DRAM installed DIMM type capacity in MB 2nd Bank Indicates the type of DRAM installed in the DIMM 2 socket The None setting indicates that there is no DRAM installed DIMM type capacity in MB 3rd Bank Indicates the type of DRAM installed in the DIMM 3 socket The None setting indicates that there is no DRAM installed DIMM type capacit...

Page 38: ... serial number Main Board ID Displays the main board s identification number Main Board S N Displays your main board s serial number System BIOS Version Specifies the version of your BIOS utility SMBIOS version The System Management Interface SM BIOS allows you to check your system hardware components without actually opening your system Hardware checking is done via software during start up This ...

Page 39: ... inch 1 44 MB 3 5 inch 2 88 MB 3 5 inch IDE Primary Channel Master Lets you configure the hard disk drive connected to the master port of IDE channel 1 IDE Primary Channel Slave Lets you configure the hard disk drive connected to the slave port of IDE channel 1 IDE Secondary Channel Master Lets you configure the hard disk drive connected to the master port of IDE channel 2 IDE Secondary Channel Sl...

Page 40: ...vanced Level IDE Primary Channel Master Device Detection Mode Auto Device Type Hard Disk Cylinder 8354 Head 16 Sector 63 Size 4311 M B Hard Disk LBA Mode Auto Hard Disk Block Mode Auto Hard Disk 32 Bit Access Enabled Advanced PIO Mode Enabled DMA Transfer Mode Enabled IDE Primary Channel Slave Device Detection Mode Auto Device Type None Cylinder 0 Head 0 Sector 0 Size 0 M B ...

Page 41: ...the setting manually Setting this parameter also sets the Cylinder Head Sector and Size parameters Auto None or User The User setting allows you to enter your settings manually if you know your hard disk type The Auto setting also sets the Cylinder Head Sector and Size parameters Device Type Display the type of device installed Not configurable The default is Hard Disk IDE Secondary Channel Master...

Page 42: ... This function enhances disk performance depending on the hard disk in use If you set this parameter to Auto the BIOS utility automatically detects if the installed hard disk drive supports the Block Mode function If supported it allows data transfer in blocks multiple sectors at a rate of 256 bytes per cycle Auto or Disabled Hard Disk 32 bit Access Enabling this parameter improves system performa...

Page 43: ...ogical base address for the parallel port This parameter is configurable only if the Parallel Port parameter is enabled 3BCh 378h 278h IRQ Lets you assign an interrupt for the parallel port This parameter is configurable only if the Parallel Port parameter is enabled 7 or 5 Operation Mode Lets you set your parallel port s operation mode This parameter is configurable only if the Parallel Port para...

Page 44: ... disable the onboard USB host controller Enabled or Disabled USB Legacy Mode Lets you activate or deactivate the USB keyboard connected to your system When activated the USB keyboard functions in a DOS environment Enabled or Disabled Onboard Audio Chip Lets you enable or disable the onboard audio controller Enabled or Disabled Game Port Address Sets the I O base address of the game port 201 209 or...

Page 45: ...ndby Timer Allows the hard disk to enter Standby mode after inactivity of 1 to 15 minutes depending on your setting Off or 1 to 15 minutes System Sleep Timer Automatically puts the system to power saving mode after a specified period of inactivity Any keyboard or mouse action or any activity detected from the IRQ channels resumes system operation Off or 2 5 10 15 20 30 40 50 120 minutes Sleep Mode...

Page 46: ...n time on a certain day to wake up your system from suspend mode Disabled or Enabled Resume Day If RTC alarm is enabled the system will resume operation at the time indicated here User Input Resume Time If RTC alarm is enabled the system will resume operation at the time indicated here User Input Restart on AC Power Failure When power failure occurs your system automatically stops functioning Sett...

Page 47: ...d Fast Boot Allows you to define your system s booting process whether to skip some POST routines or proceed with the normal booting process Auto or Disabled Silent Boot When enabled BIOS is in graphical mode and displays only an identification logo during POST and while booting Then the screen displays the operating system prompt as in DOS or logo as in Windows If any error occurs while booting t...

Page 48: ...guration Table This parameter allows you to enable or disable the display of the configuration table after POST but before booting The configuration table gives a summary of the hardware devices and settings that BIOS detected during POST Enabled or Disabled Update BIOS w Boot Block When enabled it automatically flashed the BIOS file from the hard disk drive in case the system fails to boot up Dis...

Page 49: ...ound in this menu Parameter Description Options Date Lets you set the date following the weekday month day year format Weekday Sun Mon Tue Wed Thu Fri Sat Month Jan Feb Dec Day 1 to 31 Year 1980 to 2099 Time Lets you set the time following the hour minute second format Hour 0 to 23 Minute 0 to 59 Second 0 to 59 Date and Time Date Mon Jan 03 2000 Time HH MM SS ...

Page 50: ...Password on page 45 User Password Secures your system against unauthorized use Once you set this password you have to type it whenever you boot the system Disk Drive Controller Allows you to protect your system s floppy drive and hard disk data from being modified possible under DOS mode only Floppy Drive Protects your floppy drive data from being modified Normal Write Protect All Sectors Write Pr...

Page 51: ...ou have set a Supervisor password and or User password the Supervisor Password and or User password setting automatically changes to Present 9 Press Esc to return to the Main menu 10 Press Esc to exit the BIOS utility A dialog box appears asking if you want to save the CMOS data 11 Select Yes to save the changes and reboot the system If you have set a Supervisor password the next time you want to ...

Page 52: ...elect Yes to save the changes To remove the password simply select the Supervisor Password parameter for Supervisor password or the User Password parameter a Supervisor Password must be set first before you can change the User password from the System Security menu and set it to None Bypassing the Password If you forgot your password you can bypass the password security feature thru hardware confi...

Page 53: ...ing Memory Cache Options from the Advanced Options menu displays the following screen This menu lets you configure the system memory The following table describes the parameters found in this sub menu Parameter Description Options Level 1 Cache processor Cache Lets you enable or disable the primary cache memory i e the processor memory Enabled or Disabled Level 2 Cache Lets you enable or disable t...

Page 54: ...nsion board Some VGA cards have required settings for this feature Check your VGA card manual before setting this parameter System or Expansion board CPU Frequency Multiplier Sets the Core bus ratio of your system The clock speed of the bus does not necessarily equal the CPU s core The bus clock speed is often slower than the CPU clock speed 3X 3 5X 4X 4 5X 8X Parameter Description Options ...

Page 55: ...le the feature select No Note If there are no IRQs available to assign for the remaining device function we recommend that you enable this parameter Yes or No VGA Palette Snoop This parameter permits you to use the palette snooping feature if you installed more than one VGA card in the system The VGA palette snoop function allows the control palette register CPR to manage and update the VGA RAMDAC...

Page 56: ... Yes BIOS initializes only PnP boot devices such as SCSI cards When set to No BIOS initializes all PnP boot and non boot devices such as sound cards Note Set this parameter to Yes only if your operating system is Windows 95 98 2000 Yes or No Reset Resource Assignments Set this parameter to Yes to avoid IRQ conflict when installing non PnP or PnP ISA cards This clears all resource assignments and a...

Page 57: ...ec Enabled or Disabled ICH SMBUS Controller This parameter lets you enable or disable the ICH SMBUS controller Enabled or Disabled Delay Transaction This parameter lets you enable or disable delay transaction Enabled or Disabled Determine DIMM Frequency This parameter lets you set the frequency of DIMM Auto PC100 or PC133 Chipset Settings Spread Spectrum Enabled ICH Audio Codec Enabled ICH SMBUS C...

Page 58: ...BIOS will keep the previous CMOS settings Selecting this option displays the following dialog box Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system This option also allows you to restore the default settings Choosing No returns you to the main menu without loading the default settings Load Default Settings Do you want to load default settings ...

Page 59: ...ys the following dialog box Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings Choosing No returns you to the main menu BIOS retains all changes that you have made Abort Settings Change Do you really want to abort settings change Yes No ...

Page 60: ...u have made changes in the parameter settings you will be asked if you want to keep the changes made to the BIOS Select Yes to save your changes before you exit Setup Select No to discard all changes and exit Setup Exit Setup Settings have been changed Do you really want to exit setup Yes No Exit Setup Settings have been changed Do you want to save CMOS settings Yes No ...

Page 61: ...ing tools T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Flat bladed screwdriver T Phillips screwdriver T Hexagonal screwdriver T Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components Machine Disassembly and Re...

Page 62: ...connected to it 1 Turn off the system power and unplug all cables 2 Place the system unit on a flat steady surface 3 Turn the thumbscrews counterclockwise to remove the cover Set the screws aside You will need the when replacing the housing cover 4 Hold the sides of the cover with both hands Slide it back about an inch and then gently pull it outward to detach it ...

Page 63: ... link bar remove the screw that secures it to the housing 2 Then gently lift the link bar and pull it out Removing a DIMM 1 Press the latches on both sides of the DIMM socket outward to release the DIMM 2 Then gently lift the DIMM out to remove it ...

Page 64: ...ink cable connector 2 Remove the fan heatsink from the processor 3 Pull the socket lever up to release the processor pins from the socket holes 4 Pull out the processor from the socket WARNING The heatsink becomes very hot when the system is On Never touch the heatsink with any metal or with your hands ...

Page 65: ...sk drive 1 Detach the power and disk drive cables from the hard disk and diskette drive 2 Remove the screw that secures the link bar to the housing 3 Lift up the link bar and pull it out 4 Remove the four screws that hold the hard disk drive to the disk frame and detach the hard disk drive Set the screws aside ...

Page 66: ...the four screws that hold the diskette drive to the disk frame and pull out the diskette drive Removing the CD ROM Drive 1 Remove the four screws that hold the CD ROM drive to the bracket frame and pull out the CD ROM drive ...

Page 67: ...the bracket of an expansion card Set the screw aside You will need it when replacing the expansion card 2 Gently pull out the expansion card to remove it from the expansion slot NOTE When you turn on the system BIOS automatically detects and assigns resources to the PCI devices ...

Page 68: ...62 Chapter 3 Removing the Power Supply 1 Remove the four screws that hold the power supply to the housing and pull out the power supply ...

Page 69: ...d off the system and all peripherals connected to it Removing the Housing Cover 1 Turn off the system power and unplug all cables 2 Place the system unit on a flat steady surface 3 Remove the four screws of the right panel using a screwdriver Set the screws aside you will need the when replacing the right panel of the unit 4 Slide the right panel out and then gently pull it outward to detach it fr...

Page 70: ...l 1 Release the 6 latches as shown below that holds the front panel and then it from the housing Removing a DIMM 1 Press the latches on both sides of the DIMM socket outward to release the DIMM 2 Then gently lift the DIMM out to remove it ...

Page 71: ...ink cable connector 2 Remove the fan heatsink from the processor 3 Pull the socket lever up to release the processor pins from the socket holes 4 Pull out the processor from the socket WARNING The heatsink becomes very hot when the system is On Never touch the heatsink with any metal or with your hands ...

Page 72: ... that hold the hard disk drive to the disk frame Set the screws aside 2 Detach the power and disk drive cables from the hard disk drive then detach the hard disk from the drive frame Removing the Diskette Drive Follow these steps to remove the diskette drive 1 Remove the four screws holding the diskette drive ...

Page 73: ...e housing Removing the CD ROM DVD ROM CD RW Drive Follow these steps to remove the CD ROM DVD ROM CD RW drive 1 Remove the four screws holding the CD ROM DVD ROM CD RW drive 2 Disconnect the power connector CD ROM DVD ROM CD RW drive cable and audio cable then remove the CD ROM DVD ROM CD RW drive from the housing ...

Page 74: ...bracket of the expansion card Set the screw aside you will need it when replacing the expansion card 2 Gently pull out the expansion card to remove it from the expansion slot NOTE When you turn on the system BIOS automatically detects and assigns resources to the PCI or AGP devices ...

Page 75: ...Chapter 3 69 Removing the Audio Board 1 Disconnect the audio cable and the USB cable from the audio board 2 Remove the 2 screws that hold the audio board then remove it from the housing ...

Page 76: ...ard and then remove the main board from the housing Removing the Power Supply 1 Disconnect the power supply power connector from the main board 2 Remove the four screws holding the power supply and then remove the power supply from the housing Removing the Intrusion Alarm 1 Remove the screw that secures the intrusion alarm and then remove it from the housing ...

Page 77: ...ter provides troubleshooting information for the Veriton 5100 7100 Power On Self Test POST Index of Error Messages Index of Error Codes and Error Beeps Index of Error Symptoms Undetermined Problems Chapter 4 Troubleshooting ...

Page 78: ...r even halts the system if the error is fatal The main components on the main board that must be diagnosed and or initialized by POST to ensure system functionality are as follows Microprocessor with built in numeric co processor and cache memory subsystem Direct Memory Access DMA controller Interrupt system Three programmable timers ROM subsystem RAM subsystem RTC RAM subsystem and real time cloc...

Page 79: ...ime Clock Error CMOS Battery Bad CMOS Checksum Error 1 Enter BIOS Setup and load the default settings 2 RTC Battery 3 System Board Equipment Configuration Error 1 Ensure the system configuration set in BIOS Setup is correct 2 Enter BIOS Setup and load the default settings 3 RTC battery 4 System board System Management Memory Bad Memory Error at MMMM SSSS OOOOh 1 Insert the memory modules in the DI...

Page 80: ...S Setup and set the Reset Resource Assignments of the PnP PCI Options to Yes then reboot the system 3 Remove all adapter cards that are NOT factory installed then reboot the system PS 2 Pointing Device Interface Error PS 2 Pointing Device Error 1 Re connect PS 2 keyboard and mouse 2 Enter BIOS Setup and load the default settings 3 PS 2 mouse 4 PS 2 keyboard 5 System board DMI Table Was Destroyed 1...

Page 81: ...oot the system 2 Memory module 3 System board System works but fails to enter power saving mode when the Power Management Mode is set to Enabled and power saving timer set in BIOS has elapsed 1 Enter BIOS Setup and load default settings In Windows 98 check settings in Power Management Property of Control Panel 2 Reload software from Recovery CD System hangs before system boot 1 See Index of Sympto...

Page 82: ...rror 1 Enter BIOS Setup and Load default settings 2 Hard disk drive Hard disk drive LED fails to light but system operates normally 1 With the system power on measure the voltage of hard disk LED connector 2 Hard drive LED cable CD DVD ROM Drive NOTE Ensure CD DVD ROM drive is configured correctly in BIOS Setup cable jumper are set correctly and its laser beam is clean before diagnosing any CD DVD...

Page 83: ...r modem and set to receive messages and or fax Data fax modem software program invokes but cannot receive send data fax 1 Ensure the modem card is installed properly Fax voice modem software program invokes but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally 1 Ensure the modem voice in cable from modem adapter card to...

Page 84: ...g power switch does not turn off system Only unplugging the power cord from electrical outlet can turn off the system 1 Ensure the Power Switch 4 sec in BIOS Setup of Power Management is not set to Suspend 2 Power switch cable assembly Pressing power switch does not turn on the system 1 Ensure the power override switch situated at the back of the machine just above the connector for the power cabl...

Page 85: ...u have isolated the problem FRU 4 Load default settings in setup 5 Check all system board jumper positions and switch settings 6 Check all adapter card jumper positions 7 Check all device jumper positions 8 Check all cables and connectors for proper installation 9 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time 10 Non Acer devices External ...

Page 86: ...80 Chapter 4 ...

Page 87: ...Chapter 5 81 Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board Main board Jumper and Connector Information Chapter 5 ...

Page 88: ...in right ports CN10 AGP slot COM2 Serial port 2 COM2 connector optional DIMM 1 to 3 DIMM sockets 1 to 3 FDC Floppy disk drive connector FN1 2 pin CPU fan connector FN2 3 pin CPU fan connector IDELED IDE LED connector IDE1 IDE 1 HDD connector IDE2 IDE 2 HDD connector INTRUDER Intrusion alarm connector PS ON ATX power switch PWR ATX power connector PWRLED Power LED connector RESET Reset button conne...

Page 89: ...fied Amplified JP3 1 2 2 3 LAN EEPROM Enabled Disabled JPXA 1 2 2 3 Boot block Enabled Disabled JPXB 1 2 2 3 Check password Enabled Disabled JPX1 1 2 2 3 CMOS clear Clear CMOS Normal JPX2 1 2 2 3 CPU speed Safe mode Normal JPX3 1 2 2 3 Support CPU Coppermine Celeron VIA Cyrix Joshua JPX4 1 2 2 3 Onboard LAN Enabled Disabled ...

Page 90: ...rd Connector No Description JP1 Audio connector connects to the AUDIO2 connector of the mainboard CN1 USB connector connects to the USB2 connector of the mainboard CN2 CN3 USB ports JK1 Microphone in port JK2 Audio out port ...

Page 91: ...rvice Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or re...

Page 92: ...86 Chapter 6 Veriton 5100 Exploded Diagram ...

Page 93: ...Chapter 6 87 Veriton 7100 Exploded Diagram ...

Page 94: ... 66M 0D 01 ICLON 600 X X CPU COPPERMINE 933MHZ 133M 256K FCPGA SOCKET 370 INTEL IC CPU COPP933 133 256 FCPGA 01 COPRM 933 X X CPU COPPERMINE 866MHZ 133M 256K FCPGA SOCKET 370 INTEL IC CPU COPP866 133 256 0D FCPG 01 COPRM 866 X X CPU COPPERMINE 800MHZ 133M 256K FCPGA SOCKET 370 INTEL IC CPU COPP800B 133 256 0D FCP 01 COPRM 800 X X CPU COPPERMINE 600MHZ 133M 256K FCPGA SOCKET 370 INTEL IC CPU COP600...

Page 95: ...8864 L05 X X MEMORY SDIMM 32MB PC 100 MICRON SDIMM 32M MT4LSDT464AG 10EC5 72 04464 L04 X X Monitor NS 15 110V North Hemisphere AAC ACLA 91 71602 301 X X Universial 220 110V North Hemisphere ACI AEB ACLA 91 71602 302 X X Universial 220 110V Equatorial Hemisphere ACI ACLA 91 71602 303 X X Universial 220 110V South Hemisphere ACI 91 71602 304 X X Universial 110V North Hemisphere STK 91 71602 305 X X ...

Page 96: ...A62 001 X X HDD 15GB IDE QUANTUM 15 0AT LC15A HDD 15G 4400 QTM 15 0AT LC15A 56 02B64 021 X X HDD 20 4GB IDE QUANTUM 20 4ATLC20A HDD 20 4GB 4400QUA 20 4ATLC20A 56 02B33 051 X X CD ROM Drive NS CD ROM 48X AOPENCD 948E CD ROM CD 948E AKUF 48X 91 32D37 407 X X CDROM 48X IDE API 650P 047 CD ROM 48X API 650P 047 56 10213 001 X CD RW Drive NS CD RW 8 4 32X LG CED 8080B CD RW 8 4 32X LG CED 8080B IBE 56 1...

Page 97: ...DROM AUDIO Y CABLE 4PIN 3C W A 4P 3C Y 520MM AUDIO COMAX 50 37702 051 X X CDROM AUDIO CABLE 4PIN 2C W A 4P 2C AUDIO 520MM H61 50 37702 041 X X AUDIO CABLE 6 5 PI W A 6 5P 380MM IRDA TIFA 50 39C05 001 X X NS INTRUSION ALERM CABLE MODULE HOUSING DOOR ALARM SET AP8600 6K 30C01 001 X USB CABLE 10PIN C A USB 10P 260MM H61 50 92216 001 X X Main Board NS Main Board S58M S58M MB Solano I ICH 55 38H01 001 ...

Page 98: ...56K ASKEY 1456VQH20E 54 09551 051 X X Power Supply NS POWER SUPPLY 145W API API 9502 072 SPS 145W API 9502 072 REV A 56 04145 552 X POWER SUPPLY 145W DELTA DPS 145PB 82A SPS 145W DEL DPS 145PB 82A R01 56 04145 1Q2 X POWER SUPPLY 145W HI PWR SI X145M3 SPS 145W HI PWR SI X145M3 V B1 56 04145 4U1 X POWER SUPPLY 200W DELTA DPS 200BP 95B SPS 200W DELTA DPS 200BP 95B 56 04200 1U1 X POWER SUPPLY 200W HP ...

Page 99: ...1 X 10 USB COVER USB COVER VER H40 42 93418 001 X 10 USB COVER USB COVER D501 H80 VERITON 42 94708 011 X NS ADD ON PORT BRACKET BKT PORT SECC H51 33 94600 001 X 1 4 LINK BAR LINK BAR SGCC H40 34 93401 011 X NS POWER SWITCH CABLE 2PIN W A 2P PWR SW 300MM H61 W HOLD 50 92201 002 X 1 9 UPPER CASE ASSY UP CASE 002 H40 60 93401 021 X UPPER CASE ASSY UPPER CASE H40 60 93401 001 X Picture No Partname Des...

Page 100: ... CABLE H40 60 93405 001 X NS LED HOLDER MODULE ASSY HLD LX45 60 93305 002 X NS Intrusion Alert Micro Switch Cable Module ASSY MICRO SW CABLE H40 60 93407 011 X Screws NS SPS Port Bracket LINK BAR Mainboard SCREW SCRW MACH PAN W SPG 6 32 5 16 86 1B526 7R9 X X NS DVD CDROM CD RW SCREW SCRW PAN W FLT SPG M3 6L NI 86 1H524 6R0 X X NS HDD SCREW SCRW MACH BDG 6 32 3 16 NI 86 4A5A6 012 X X 1 3 1 4 KEY LO...

Page 101: ...ARFON KB 105KEYS BELGIUM US 91 62C07 04B X X KEYBOARD 104KEYS CHINESE US PS 2 DARFON KB 104KEYS CHINESE US 91 62C07 04C X X KEYBOARD 105KEYS DANISH US PS 2 DARFON KB 105KEYS DANISH US 91 62C07 04D X X KEYBOARD 105KEYS ITALIAN US PS 2 DARFON KB 105KEYSITALIAN US 91 62C07 04E X X KEYBOARD 105KEYS FRENCH US PS 2 DARFON KB 105KEYS FRENCH US 91 62C07 04F X X KEYBOARD 105KEYS GERMAN US PS 2 DARFON KB 10...

Page 102: ...X4W 91 62C07 04W X X KEYBOARD 105KEYS HUNGARIA US PS 2 DARFON KB 105KEYS HUNGARIA US 91 62C07 04X X X KEYBOARD 104KEYS GREEK US PS 2 DARFON KB 104KEYS GREEK US 6511 CX4Y 91 62C07 04Y X X Pointing device NS MOUSE USB LOGITECH U48A MOUSE LOGITECH U48A D002 V75M 90 37C26 005 X X MOUSE PS 2 PRIMAX MOSXK MOUSE PS 2 3D PRIMAX MOSXK 90 37C26 003 X X MOUSE PS 2 LOGITECH S42 MOUSE LOGITECH 2 BUTTON S42 90 ...

Page 103: ...The Veriton 5100 Model No Define 1 Trade Mark 2 Brand Name Acer 3 Description Acer Veriton Series PIII Celeron Socket 370 Based PC System 4 Model No VT5100 5 Product Name Veriton 5100 Model Definition and Configuration Appendix A ...

Page 104: ...ppendix A Veriton 7100 The Veriton 7100 Model No Define 1 Trade Mark 2 Brand Name Acer 3 Description Acer Veriton Series PIII Celeron Socket 370 Based PC System 4 Model No VT7100 5 Product Name Veriton 7100 ...

Page 105: ...icrosoft Win95 NT 4 0 Workstation IBM OS 2 Warp 4 0 Novell Netware 4 12 5 1 and SCO UNIX Red Hat Linux environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Veriton 5100 7100 Compatibility Test Report released by the Acer Desktop System Testing Department Test C...

Page 106: ...KB Diskette Drive Panasonic JU 256A EIDE Channel 1 Master Seagate 20 4 GB API 650P EIDE Channel 1 Slave Maxtor 30 GB AOpen CD 948E EIDE Channel 2 Master API 640A 247 Quamtum 20 4 GB EIDE Channel 2 Slave AOpen CD 940E Pro Seagate 10 2 GB Mouse Logitech Wheel Mouse S48A Primax Wheel Mouse MOSXK Keyboard API 62C API 32TW Monitor Acer View 19 Acer View 77C LAN Adapter Acer NIC 559 With AOL II ANI ALN ...

Page 107: ...l 2 Slave AOpen CD 940E Pro Seagate 10 2 GB Mouse Logitech Wheel Mouse S48A Primax Wheel USB Keyboard API 62C API USB Monitor Acer View 19 Acer View 77C Sound MPEG Adapter Onboard AD1881 Diamond Monster Sound M80 PCI Card Creative Sound Blaster PCI 64 Video Adapter Winfast 3D S325 32 MB PCI ATI 128 PRO Pro 16 MB PCI ATI 128 PRO Pro 32 MB PCI LAN Adapter Acer NIC 559A 3COM 3C905C TXM ANI ALN 325 IB...

Page 108: ...an USB Acer Digital Video Camera Primax USB Joystick Microsoft USB Joystick AcerScan Prisa 310U USB Altec Lansing Speaker Intel USB Digital Video Camera Printer HP Desk Jet 695C Epson Stylus Color 440 Canon BJC 4130 SP Brother HL 660 6PPM Laser Printer Item Specifications ...

Page 109: ...IDE Channel 1 Master Seagate 30 GB EIDE Channel 1 Slave Quantum 20 4 GB EIDE Channel 2 Master API 640A 247 EIDE Channel 2 Slave AOpen CD 940E Pro Mouse Logitech Wheel Mouse S48A Primax Wheel Mouse MOSXK Keyboard API 62C API 32TW Monitor Acer View 19 Acer View 77C Sound Adapter Onboard AD1881 Video Adapter ATI Rage 128 PRO 32MB PCI Acer TNT2 AGP 4X 16MB PCI LAN Adapter 3COM 3C905C TXM ANI ALN 325 A...

Page 110: ...33 MHz Memory 64 MB 256 MB Cache 256 KB Diskette Drive Panasonic Ju 256A EIDE Channel 1 Master Seagate 20 GB EIDE Channel 1 Slave Quantum 20 4 GB EIDE Channel 2 Master API 640A 247 EIDE Channel 2 Slave AOpen CD 940E Pro Mouse Logitech Wheel Mouse S48A Primax Wheel Mouse MOSXK Keyboard API 62C API 32TW Monitor Acer View 19 Acer View 77C ...

Page 111: ...tem Specifications Processor Coppermine 600 100 MHz Memory 256 MB Cache 256 K Diskette Drive Panasonic JU 256A EIDE Channel 1 Master Seagate 20 4 GB EIDE Channel 2 Master API 640A 247 Mouse Logitech Wheel Mouse S48A Keyboard API 62C Monitor Acer View 19 ...

Page 112: ...nnel 1 Slave Quantum 20 4 GB EIDE Channel 2 Master API 640A 247 EIDE Channel 2 Slave AOpen CD 940E Pro Mouse Logitech Wheel Mouse S48A Primax Wheel Mouse MOSXK Keyboard API 62C API 32TW Monitor Acer View 19 Acer Vew 77C LAN Adapter 1 3COM 3C905C TXM Acer NIC 559A ANI ALN 325 LAN Adapter 2 3COM 3C339 3COM 3C905C TXM D Link DFE 500TX IBM Token Ring PCI LAN Adapter 3 ANI ALN 325 IBM Token Ring PCI 3C...

Page 113: ... Memory 64 MB 256 MB Cache 256 KB Diskette Drive Panasonic JU 256A EIDE Channel 1 Master Seagate 30 GB EIDE Channel 1 Slave Quantum 20 4 GB EIDE Channel 2 Master API 640A 247 EIDE Channel 2 Slave AOpen CD 940E Pro Mouse Logitech Wheel Mouse S48A Primax Wheel Mouse MOSXK Keyboard API 62C API 32TW Monitor Acer View 19 Acer View 77C ...

Page 114: ...108 Appendix B ...

Page 115: ...You can get the information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Also contained on this website are Detailed information on Acer s International Traveler s Warranty ITW An overview of all the support services we offer accompanied by a list of telephone fax and e mail contacts fo...

Page 116: ...110 Appendix C ...

Page 117: ...mory test 42 Num Lock after boot 42 silent boot 41 C Cache Memory 17 scheme 17 size 17 speed 17 type 17 voltage 17 CD ROM Drive removing 67 Chipset Settings 50 System Utilities 50 Chipsets 23 CMOS Setup 27 Compatibility Test 99 Connectors 81 Description 82 description 82 controllers 23 audio 19 serial port 20 video 18 CPU removing 57 58 65 CPU upgrade removing 57 58 65 CRT Monitor port 7 11 Curren...

Page 118: ...ess Map 22 IDE Interface 19 IDSEL 21 Interface audio 19 IDE 19 Video 18 IRQ Assignment Map 22 IRQ Sharing 49 J Jumper and Connector Information 81 Jumpers 81 K keyboard 13 cursor keys 14 lock keys 14 windows keys 15 L Load Default Settings 52 M Machine Disassembly 55 cover 63 Housing Cover 63 Main board 81 removing 70 Main Board Layout 12 Mechanical Specifications 23 Memory removing 64 size 17 sys...

Page 119: ... port 7 10 PS 2 mouse port 7 10 R Removal and Replacement 55 removing 57 58 65 Replacement Assembly Machine 55 replacing HDD 59 RIMM Removing 56 64 RMA 85 Routing Map 21 S SCO UNIX Linux Environment Test 107 Security 44 disk drive control 44 floppy drive 44 hard disk drive 44 Setup password 44 Serial Port 20 Serial port 7 11 socket memory 17 Socket 370 16 Suspend Mode 25 Switching Power Supply 102...

Page 120: ... Default Settings 52 Memory Cache Options 47 Onboard Peripherals 37 PnP PCI Options 49 Power Management 39 Product Information 32 System Security 44 Time 43 T Temperature 23 Test Compatible Components 99 Time 43 Troubleshooting 71 U UART 20 Undetermined Problems 79 Universal HCI 20 USB Port 20 USB ports 7 10 V VGA Palette Snoop 49 Vibration 23 video controller 18 Video controller 18 Voltage 24 Vol...

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