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Acer V360, Service Manual

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Acer V360 Service Manual Download Page 32

Chapter 4

25

Diagnostics and Troubleshooting

Diagnostic Tools and SOP

This document is intended to evaluate requirements of CCI Service Engineering (CSE), a application which 
facilitates repairing for after service.

Definitions, Acronyms, and Abbreviations

Delivery

Functionality

Handset Specific Data

Retrieve or update handset specific information

Term

Definition

SHV

Software/Hardware Version

TFT

Time to Failure Timer

FBI

Failure Bye Identifiers

EFEM

Engineer test mode

DOM

Date Of Manufacture

SN

Serial Number

Subsidy Lock

Interface for the application layer to determine whether ME is permitted operate 
with currently inserted SIM.

Item Name/Description

Required

(Y/N)

Note

Whole package customized 
by CCI

CCI to develop full and 
standalone package

Y

Item Name/Description

Required

(Y/N)

Note

ReadIMEI

Read IMEI number

Y

ReadSWVersion

Read SW Version

Y

ReadDOM

Read DOM

Y

ReadFBI

Read FBI

Y

IncreaseFBI

Value of FBI increase 1

Y

ResetFBI

Reset FBI to 0

Y

ReadSN

Read SN

Y

ReadBluetoothMacAddress

Read Bluetooth MAC 
address

Y

Chapter 4

 

Summary of Contents for V360

Page 1: ...V360 Smartphone Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on the V360 smartphone service guide Date Chapter Updates ...

Page 3: ...r expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all ne...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actionsm relevant to the accomplishment of procedures ...

Page 5: ...generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER...

Page 6: ...ternal Modules Disassembly Flowchart 16 Removing the Battery Cover 17 Removing the Battery Cover 17 Removing the Memory Card and SIM Card 17 Unscrew the 6 Screws on the Rear Cover 18 Remove the Low case assemblies 18 Remove the Main Board 18 Remove the Antenna Sub Board 20 Disassembly of Group Photo 20 Replacing the Antenna Sub Board 21 Replacing the Main Board 21 Replacing the USB Cable 22 Replac...

Page 7: ...36 GPS 37 mSensor 37 Thank you Palette Hardware Diagnostic Tool Introduction 38 Introduction 38 Installation procedure 38 Test Item 40 Quit Palette program 44 Serial Number Definition 45 FRU Field Replaceable Unit List 46 V360 Smartphone Exploded Diagram 47 V360 Smartphone Spare Parts List 49 Spare Parts List 49 Online Support Information 52 Index 53 ...

Page 8: ...and 900 2100 HSDPA up to 7 2Mbps HSUPA up to 5 76Mbps GSM Qual band 850 900 1800 1900 EDGE class 12 GPRS class 12 Platform Mediatek MT6577 Memory 8Gb LPDDR2 4GB eMMC Display 4 5 qHD Capacitive Multi Touch 4 pts at least Camera Rear 5MP AF with Flash Front VGA Connectivity BT4 0 WiFi IEEE802 11 b g n WAPI FM Radio GPS GPS AGPS Sensor G sensor P L sensor E compass I O Micro USB 3 5mm HSJ Chapter 1 ...

Page 9: ...itches Cap Touch Key for Back Home Menu Side Key Power key Volume up down Battery 1760mAh Expansion Slot Micro SD Memory Card Others DSDS 3 color LED Indicator SRS Optional NFC Accessory Headset Adaptor USB Cable Battery ...

Page 10: ...er MT6329 Flash LED FLASH MT6329 Battery Charger Fuel Guage BJT Antenna BC8 share Tx path with BC5 BC8 share Rx path with BC5 BC5 and BC8 can only active one in the same time Band 8 PA Antenna SKY77551 TXM MT6162 G850 G900 G1800 1900 Band 1 PA Duplexer Band 1 UMTS Rx GSM Tx UMTS Tx GSM Rx RX SAW filter RX SAW filter G1800 G900 G1900 RX SAW filter Duplexer Band 8 Band 2 PA Duplexer Band 2 RX SAW fi...

Page 11: ...etching 10 Circle brush PVD Meet Black 7 Pattern area 6 Receiver mesh Plastic mesh d0 3 p0 45 Painting Matte Red 5 TP glass back print White same as the Battery cover color Transparent area Mirror ink Smoky black Sensor opening refer to criteria 8 Vol key Plastic NCVM 黑鉻色 4 TP frame Plastic PC Glossy Black 3 Receiver mesh Plastic mesh d0 3 p0 45 Painting Matte Red 1 Bezel Plastic Painting Soft tou...

Page 12: ...髮絲紋 12 Flash lens Transparent plastic 13 Camera lens Glass back printing transparent area 14 Nameplate metal Refer to Acer C6 15 Battery cover Plastic Painting soft touch Black 3D pattern recess0 1mm 16 dts logo Painting Cool gray 7C No Item Description ...

Page 13: ...ensor Indication LED Yes Keypad Hardware keys power standby key volume up down Battery 176mAH Removable battery Dual SIM Optional Dual standby Single Talk HW reserved one for 3G one for GSM voice Item Specification CPU 1 GHz dual core Cortex A9 MCU core for applications MMI 520 MHz ARM1176 260 MHz DSP modem cores CPU Package 537 balls Core Logic Cortex A9 Modem ARM1176 UART 4 x UART to 3Mbps EDR f...

Page 14: ...n usage 2G 5 hours dependent on usage Standby 300 hours WDCDMA dependent on network 300 hours GSM dependent on network Item Specification Type Built in 5 megapixel Auto Focus camera up to 2592 x 1944 resolution Item Specification Memory embedded 8Gb LPDDR2 4GB eMMC MCP memory Memory expansion Micro SD Card slot Item Specification ...

Page 15: ... Tool USB Cable NOTE Please make sure mobile battery power is over 50 before execute EUU NOTE Please disable Anti Virus software if EUU is blocked by it NOTE The minimum requirement of the OS disk is 1 GB space Software Upgrade Procedure Using the EUU For distributor or service center 1 Boot up the device to Android and connect the device with PC via USB cable Chapter 2 ...

Page 16: ...Chapter 2 9 2 Execute EUU_xxx msi The Welcome screen displays 3 Click Next to check the device status ...

Page 17: ...Chapter 2 10 4 Click Continue to update the new image ...

Page 18: ...Chapter 2 11 5 When EUU is installed the device will reset 6 Completed screen displays then click Finish ...

Page 19: ... Physical hot key a Remove the battery b Load the battery c Press Volume Volume and Power key together for one second then keep pressing Volume key and release both keys immediately Now system enter modem download mode If successful you will see the indicating LED lighting on and blinking d In this phase SD download is proceeding until download completed SW Hot key a Remove the battery b Load the ...

Page 20: ...D card into phone device Remove and load the battery Physical or SW hot key method Press Power key to power on the phone Run dial application and enter 3131 Click send button to reboot system Press Power Vol up and Vol down keys LED on Release Vol up Power Key and keep holding Vol down key 0 5sec LED blink SD download is proceeding until download completed SW Phy Yes No No Yes ...

Page 21: ...bly Requirements To disassemble the smartphone you need the following tools Wrist grounding strap and conductive mat to prevent electrostatic discharge A clean dry lint free cloth to prevent damage to the LCD during disassembly Tweezers plastic and metal Plastic Pry NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding comp...

Page 22: ...ree cloth to protect the LCD panel 4 Place the system on a flat stable surface Disassembly Process The disassembly process is divided into the following sections External components disassembly Main unit disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware compo...

Page 23: ...Chapter 3 16 External Module Disassembly Process External Modules Disassembly Flowchart NOTE Items enclosed with broken lines are optional and may not be present ...

Page 24: ...how as picture below Removing the Battery Cover IMPORTANT The Battery is locked in place do not force the Battery out of the battery bay before open in locking mechanism 1 Gently pull down to release the Battery Removing the Memory Card and SIM Card NOTE The Memory Card and SIM Card are both optional items and may not be present 1 Gently push and pull out the SIM Card and the Memory Card ...

Page 25: ... Unscrew the 6 Screws on the Rear Cover Remove the Low case assemblies Remove the Main Board 1 Loosen the cable head on the main board Step Screw Quantity Screw Type Upp Assy TORX MA1 6 Y L2 8 DARK AISI1018 30037 6 ...

Page 26: ...Chapter 3 19 2 Uncover the BTB on the Main Board 3 Uncover the Main Board 4 Loosen the ZIF on the main board 5 Remove the main board ...

Page 27: ...Chapter 3 20 Remove the Antenna Sub Board 1 Loosen the ZIP on the sub board 2 Loosen the cable head on the sub board 3 Uncover the BTB on the sub board Disassembly of Group Photo ...

Page 28: ...21 Replacing the Antenna Sub Board 1 Assemble back the ZIP on the sub board 2 Contact the cable head on the sub board 3 Cover the BTB on the sub board Replacing the Main Board 1 Assemble the ZIF on the main board ...

Page 29: ...Chapter 3 22 2 Assemble back the Main board on the Upper cover Replacing the USB Cable 1 Assemble back the USB cable ...

Page 30: ...Chapter 3 23 Replacing the BTB Connect 1 Assemble back the BTB Connect Replacing the Upper Case 1 Assemble the Low case and replacing 2 Insert the 6 screw as show ...

Page 31: ...to the Battery bay and lock the Battery in the place Replacing the Battery Cover 1 Insert the Bottom of Battery Cover into the smart phone and push the Battery cover into the place Step Screw Quantity Screw Type Upp Assy TORX MA1 6 Y L2 8 DARK AISI1018 30037 6 ...

Page 32: ...r FBI Failure Bye Identifiers EFEM Engineer test mode DOM Date Of Manufacture SN Serial Number Subsidy Lock Interface for the application layer to determine whether ME is permitted operate with currently inserted SIM Item Name Description Required Y N Note Whole package customized by CCI CCI to develop full and standalone package Y Item Name Description Required Y N Note ReadIMEI Read IMEI number ...

Page 33: ...t Med Y LCM Back Light Low Y HID Keypad Y Menu Search Back Volume Up Volume Down Camera Power Home test by default behavior Audio Test tone to speaker Y MIC test Y Test tone to earphone Y Record from earphone Y Vibrator Vibrator Y BT Turn on off Y Indicator LED light color Red Y LED light color Green Y LED light color White Y Storage SD card detection Y Battery Status Read battery status Y Voltage...

Page 34: ... Clear test results Version version information ShutDown Shutdown PS under the FTM mainly through the volume up and down keys to operate on key confirmation key the next key is to select key Enter FTM test items On the right is the main menu of FTM test item To do a test as long as you use the Down key select to one item and then press the UP button to confirm the item Selection On the Back item y...

Page 35: ...straight line between the two red lines horizontal 10 lines vertical 6 lines and then automatically end the test Keys Vibrate Enter the Keys Vibrate item in turn press the volume key volume down key power button followed by the phone vibrate then the test ends automatically and return to the main menu ...

Page 36: ...is normal Change Contrast This sub test item test LCD shade Election to the measured item and then press 5 times on key to adjust the brightness of the screen to complete the test Memory Card The system will automatically detect the SD and then automatically complete the test but if parked in the right just Format emmc FAT you can continue to complete the test PS The SD card is inserted before the...

Page 37: ...s the system automatically detects these two cards and then check the detection results select Test Pass or the Test Fail WavePlayback In turn test the left and right channels of the Speaker to see whether the music can output from both Speaker ...

Page 38: ...Chapter 4 31 Receiver Check whether the music play normal on the receiver HeadSet Insert the headset select test headset and then the music output from the left and right channels respectively ...

Page 39: ... Plug in your headphones before enter the test item click the headset hook button to complete the test PhoneMic to Headset In turn to select Mic1 Mic2 and then speak to Mic1 or Mic2 check whether the sound output from the headset ...

Page 40: ...Chapter 4 33 HeadsetMic to Headset Speak to Headset Mic then check whether the Sound output from the headset FM Radio Plug into Headphones and test the FM can receive the 100MH and 107 1MHz broadcast ...

Page 41: ... the system to test focus function Then press the Down key to test flash record number of flash n and then Up key to take picture and Down key to return Finally based on the number of flash select the Test Pass with n Sub Camera Select the Preview Capture press on Up key for self timer and then press Down key to return ...

Page 42: ... tooling parallel to the ground Respectively ALS PS This item need to test the ALS uncover and PS Uncover and Cover process Put the phone into the tooling start the test item Step 1 the state of the phone is uncover select the Test Light Sensor Step 2 the state of the phone is uncover select Test P sensor Step 3 the phone is in the state of the cover again select the Test P Sensor ...

Page 43: ...nto the test instrument Use computer software to control the instrument to test Finally according to the test results to select the pass or fail Wifi Into the test items the system will automatically find the hotspot called TestAP no password then automatically end ...

Page 44: ...the test item and then the phone is searching for satellites mSensor Into the test item and then hold the phone draw an 8 to calibrate Put the phone on the tooling with a north south direction placed and finally select Test for North to complete the test ...

Page 45: ... is a service tool which developed by Acer software team This is a simple test tool to supply front end operators shop or collection points for simple diagnostic testing Installation procedure 1 Install Acer_Palette_2 000 00_GEN msi at PC NB site 2 Execute Palette_Main Select HW Diagnostic ...

Page 46: ...ary customer s data to the columns then click Confirm 4 At Android device ensure micro SD card is inserted Please enable USB Debugging option tap Menu Settings Applications Development click USB Debugging then contact to PC via USB cable ...

Page 47: ... HW Diagnostic status screen pop up Test Item 1 Diagnostic Test Menu There are 7 test items can be used in Diagnostic test 2 LCM Tap the screen to change difference colors to check LCD Confirm test is passed if no errors ...

Page 48: ...aw 4 lines on screen Confirm test is passed if no errors 4 SD Test SD card read write Select Close if no errors 5 Button Press each buttons to verify the functions Tap Exit to quit the test Confirm test is passed if no errors ...

Page 49: ...Chapter 4 42 6 Vibrator Tap Test to verify vibration function Confirm test is passed if no errors ...

Page 50: ...ck button to quit test Confirm test is passed if no errors 8 Audio This test verifies sound playing recording on Speaker Receiver and Earphone Press Back button to quit the test Confirm test is passed if no errors 9 Tap Exit to quit test program on Android device ...

Page 51: ...Chapter 4 44 10 Click Finish to complete simple diagnostic testing Quit Palette program Tap Exit to close the program ...

Page 52: ...pub russadam 128code html Acer_22_Code_SN PPPPPPPPPPYWWSSSSSMMVV Acer SNID YWWddddddMM Code Description PPPPPPPPPP Acer Part Number YWW 3 digit numeric year and week code SSSSS 5characteruniquehexadecimalcodebymanufacturerbaseandreseteachweek 0 9 A B C D E F 16 code MM Manufacturer code VV English version code Code Description YWW 3 digit numeric year and week code as above dddddd 6 digit unique n...

Page 53: ...ever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to...

Page 54: ...60W 005 ANTENNA BOARD AA66 SB ANTENNA SPONGE 55 HBPH1 001 SUB BOARD AA66 SB AUDIO 55 HBPH1 002 LCD MODULE BLACK LCD TP UPPER AA66 UPPASY BLACK TP LCM 6M HBPH1 001 LOW ASSY DUAL AA66 LOWASY BLACK RING SIL Non NFC 60 HBPH1 001 BATTERY COVER BLACK DUAL AA66 BATCOV BLACK SPONGE Non NFC 60 HBPH1 002 BATTERY COVER BLACK SINGLE NFC AA67 BATCOV BLACK SPONGE NFC 60 HBRH1 002 MAIN ANTENNA I ANTENNA AA66 MAI...

Page 55: ...01SW45P42 02 HAOSHENG 23 HBPH1 001 SPEAKER 2 SO181238LD01 GETTOP 23 HBPH1 002 KAPTON KAPTON ZIF CONNECTOR 47 HBPH1 001 RUBBER VGA RUBBER SI VGA 47 HBPH1 002 RUBBER P SENSOR RUBBER SI P SENSOR 47 HBPH1 003 SCREW TORX MA1 6 Y L2 8 DARK AISI1018 30037 86 HBPH1 001 PART NAME DESCRIPTION ACER PART NO ...

Page 56: ... KT 0010S 006 BATTERY MAIN KT 0010S 004 BATTERY FRENCH KT 0010S 005 ADAPTER CHINA BLACK KP 0050B 003 ADAPTER UK KP 0050P 002 ADAPTER US KP 0050P 003 ADAPTER EU KP 0050P 001 MB ASSY DUAL HB 70511 00V MB ASSY SINGLE NFC HB 70511 00W WATERPROOF LABEL 47 H460W 005 ANTENNA BOARD 55 HBPH1 001 SUB BOARD 55 HBPH1 002 LCD MODULE BLACK LCD TP UPPER 6M HBPH1 001 LCD MODULE WHITE LCD TP UPPER 6M HBQH1 00 ...

Page 57: ...E 60 HBSH1 001 BATTERY COVER WHITE DUAL 60 HBQH1 001 BATTERY COVER BLACK SINGLE 60 HBRH1 002 RECEIVER 60 HBPH1 003 MAIN ANTENNA 60 HBPH1 004 VOLUME KEY 42 HBPH1 001 POWER KEY RED 42 HBPH1 002 POWER KEY BLACK 42 HBQH1 001 SPEAKER 1 23 HBPH1 001 SPEAKER 2 23 HBPH1 002 KAPTON 47 HBPH1 001 RUBBER VGA 47 HBPH1 002 Photo DESCRIPTION ACER P N ...

Page 58: ...Chapter 6 51 RUBBER P SENSOR 47 HBPH1 003 CAMERA 5M KR 05M0A 001 SCREW 86 HBPH1 001 Photo DESCRIPTION ACER P N ...

Page 59: ...ou can download information on all of Acer s products including Service guides for all models User s manuals Training materials Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s Internation...

Page 60: ...g 24 BTB Connect Replacing 23 C Conventions IV E External Module Disassembly Flowchart 16 F FRU Field Replaceable Unit List 46 G Group Photo Disassembly 20 L Low case assemblies Remove 18 M Main Board Remove 18 Replacing 21 Memory Card Removing 17 S SIM Card Removing 17 System Block Diagram 3 U Upper Case Replacing 23 USB Cable Replacing 22 V Views 4 Index ...

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