Acer TravelMate 380 series Service Manual Download Page 76

Page: 76 / 107

Chapter 4

NOTE:

If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined

Problems” on page 70.

Modem/LAN-Related Symptoms

Symptom / Error

Action in Sequence

Internal modem does not work correctly.

Phone cable
Driver
Reconnect the Internal modem cable to the main board tightly.
Main board

Internal LAN does not work correctly

Lan cable
Driver
Main board

Summary of Contents for TravelMate 380 series

Page 1: ...Acer TravelMate 380 Series Service Guide Project Code T58 PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 380 service guide Date Chapter Updates ...

Page 3: ...espect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and ...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...o 1024 768 eXtended Graphics Array XGA resolution T 3D graphics engine T Simultaneous LCD and CRT display support T Dual independent display support T Supports simultaneous display between LCD and CRT display Multimedia T 16 bit high fidelity AC 97 stereo audio T Built in speaker Connectivity T High speed fax data modem port T Ethernet Fast Ethernet port T Fast infrared wireless communication T Tw...

Page 8: ... 22 15 16 17 PCI7420 Cardbus 1394 Power Switchs TSP2220 PCMCA SLOT 1 1394 CONN 1 USB 2 MDC AC LINK TXFM RJ45 RJ11 ITP pull H L DDR SDRAM 200 266 MHZ 950810CG USB NS SIO PC87392 NS HDD ATA100 SPEAKER IMVP IV INTERSIL ISL6218 19 20 18 25 26 28 4 13 14 23 23 38 24 21 21 24 21 26 MITSUBISHI SST LANCOM LF H80P TI 1D5V_S5 1D5V_S0 1D25V_S0 VCC_IO_S0 38 35 37 USB Bluetooth 04 21 2004 SA 05 23 2004 SB 06 2...

Page 9: ...ble Connector 15 Infrared Port 3 Speaker Connector 16 Microphone Connector 4 LCD FPC Connectors 17 PCMCIA Slot 5 Touchpad Board Connectors 18 Mini PCI Slot 6 Keyboard Connector 19 Microphone Line in Jack 7 Modem Board Connector 20 Headphone Speaker Line out Jack 8 Battery Connector 21 IEEE 1394 Port 9 North Bridge 22 USB Port 10 Fan Connector 23 Cover Switch Connector 11 CPU 24 DC In 12 RTC Batter...

Page 10: ...4 Chapter 1 Bottom View 13 HDD Connector 26 RJ11 Modem Connector 1 South Bridge 3 DIMM Slot 2 DIMM Slot 4 USB port 1 2 3 4 ...

Page 11: ... the computer and its components 3 Power button Turns the computer on and off 4 Launch keys Two special keys for frequently used programs 5 Palmrest Comfortable support area for your hands when you use the computer 6 Click buttons left center and right The left and right button functions are like the left and right mouse buttons the center button serves as a 4 way scroll button 7 Touchpad Touch se...

Page 12: ...Universal Serial Bus devices e g USB mouse USB camera 2 Latch Latch for opening and closing the computer 3 Headphone Speaker Line out SPDIF jack Connects to headphones or other line out audio devices speaker 4 Microphone Line in jack Accepts input from external microphones ...

Page 13: ... to an Ethernet 10 100 based network 3 EasyPort Connects to Acer EasyPort or I O port replicator 4 DC in jack Connects the AC adapter 5 IEEE 1394 port Connects to IEEE 1394 devices 6 PC Card slot Accepts one Type II 16 bit PC Card or 32 bit CardBus PC Card 7 Eject button Eject the PC Card from the slot ...

Page 14: ...onnects to Universal Serial Bus devices e g USB mouse USB camera 3 USB 2 0 ports Connects to Universal Serial Bus devices e g USB mouse USB camera 4 Ventilation slot Enable the computer to stay cool even after prolonged use 5 Security keylock Connects to a Kensington compatible computer security lock ...

Page 15: ...tion 1 Battery release latch Unlatches the battery to remove the battery pack External display port Connects to a display device e g external monitor LCD projector and displays up to 16 7 million colors with 2048 x 1536 pixel resolution ...

Page 16: ...Panel Item Description 1 Memory compartment This compartment houses the computer s main memory 2 Battery bay Houses the computer s battery pack 3 Ventilation slot Enables the computer to stay cool even after prolonged use ...

Page 17: ...ates that wireless LAN is enabled Blue indicates that Bluetooth is enabled Power mode Lights green when power is on and standby mode Sleep Lights when the computer enters standby mode and blinks when it enters into or resumes from hibernation mode Media activity Lights when the floppy drive hard disk drive or optical drive is active Battery charge Lights when the battery is being charged Caps lock...

Page 18: ...alphabetic characters are typed in uppercase Num lock Fn F11 When Num Lock is on the embedded numeric keyboard can be used The keys function as a calculator complete with the arithmetic operator and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down whe...

Page 19: ...e embedded keypad turned on the following actions are possible NOTE If an external keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock On Number keys on embedded keypad Type numbers in the normal manner Cursor control keys on embedded keypad Hold jwhile using curs...

Page 20: ...button it launches the Start menu It can also be used with other keys to provide a variety of functions Tab Activates the next Taskbar button E Explores the My Computer F Finds Document M Minimizes all windows j M Undoes the minimize all windows action R Displays the Run dialog box Application key This key has the same effect as clicking the right mouse button it opens the application s context me...

Page 21: ...tility Fn n Power management scheme toggle Switches the power management scheme used by the computer function available if supported by operating system Fn o Sleep Puts the computer in Sleep mode which can be defined Fn p Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn q Screen blank Turns the displ...

Page 22: ...16 Chapter 1 Fn z Brightness down Decreases the screen brightness Fn w Volume up Increases the speaker volume Fn y Volume down Decreases the speaker volume Hot Key Icon Function Function ...

Page 23: ...es is set to United States International If not select and click on Properties then select United States International and click on OK 5 Click on OK To verify the keyboard type in Windows XP follow the steps below 1 Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used for En English Unit...

Page 24: ...rform special functions Launch key Icon Description Wireless This button permits user Enabled Disabled Wireless LAN network and Bluetooth options P1 User programmable P2 User programmable P3 User programmable Web browser Launch Internet Explorer or user defined program Mail Launch Outlook Express or user defined program ...

Page 25: ...eft or right This button mimics your cursor pressing on the vertical and horizontal scroll bards of Windows applications NOTE A Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to your finger movements the lighter your touch the better the response Tapping harder will not increase the touchpad s responsiveness B When using an ex...

Page 26: ...t Flag BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 2MB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller Intel 855GM Onboard memory size 0MB DIMM socket number 2 sockets 4 banks Supports memory size per ...

Page 27: ...ector type RJ45 LAN connector location Left side PXE version 2 0 Wireless LAN Interface Item Specification Chipset Intel PRO Wireless 2200 Supports LAN protocol 802 11b g Data Throughput 11M 54M bps Modem Interface Item Specification Chipset Agere Fax modem data baud rate bps 14 4K Data modem data baud rate bps 56K Supports modem protocol V 90 V 92 MDC Modem connector type RJ11 Modem connector loc...

Page 28: ...troller Realteck ALC655 Audio onboard or optional Built in Mono or Stereo Mono Resolution 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Digital converter Compatibility Microsoft PC98 PC99 AC97 2 1 Mixed sound source Microphone CD AUX Sampling rate 48 kHz Internal microphone Yes Internal speaker Quantity Yes Supports PnP IRQ IRQ10 Video Interface Item Specification Chip vendor I...

Page 29: ...of slots One Access location Left side Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes IRQ10 System Board Major Chips Item Controller System core logic Intel 855GM Super I O controller NS PC87392 Audio controller Realtek ALC655 Video controller Intel 855GM Hard disk drive controller Intel ICH4 M Keyboard controller Mitsubishi M38857M8 RTC Intel ICH4 M IEEE 1394 TI PCI 7420 ...

Page 30: ...isplay technology TFT Resolution XGA 1024X768 Screen Diagonal mm 307 Active Area mm 245 76 H x 184 32 V Pixel Pitch mm 0 080 per one triad x 0 240 Pixel Arrangement R G B Vertical Stripe Weight grams 290 Typ Physical Size mm 261 0 W x 198 0 H x 5 0 D Typ Support Color Native 262K colors RGB 6 bit data driver White Luminance cd m2 Design Point 1 ICFL 3 5mA Design Point 2 ICFL 6 5mA 95 Typ center 90...

Page 31: ...19 95V Constant output 3 8A Dynamic Output Characteristics Start up time 5 sec 115 Vac and 230Vac full load Hold up time 5ms min 115 Vac input full load Over Voltage Protection OVP 29V Short circuit protection Output can be shorted without damage and auto recovery Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge Dielectric Withstand Voltage Primary to secondary 2150Vdc 10...

Page 32: ...rating unpacked 5 500Hz 2 16Grms random Non operating packed 5 500Hz 2 16Grms random Mechanical Specification Item Specification Dimensions 274mm W x 234mm D x 35 5mm H 10 76 x 9 10 x 0 95 inches Weight 1 61Kg 3 5 lbs with 6 cell battery I O Ports Two USB port IEEE1394 port Ethernet RJ45 port modem RJ11 port one VGA external monitor port Microphone line in jack Headphone speakers line out S PDIF j...

Page 33: ...D00 FFFF PCI bus 1810 181F Ultra ATA Storage Controller 1820 187F USB Universal Host Controller 1881 189F SMBus Controller 18C0 18FF 1C00 1CFF Audio Controller 2000 207F 2400 24FF Modem Controller 3000 30FF Ethernet Controller FC00 FFFF Compatible CardBus Controller IRQ Assignment Map Interrupt Channel Function Hardware IRQ00 System timer IRQ01 Keyboard IRQ03 IrDA FIR PCI candidate IRQ04 COM1 PCI ...

Page 34: ...ssor IRQ14 1st EIDE device hard disk IRQ15 2nd EIDE device optical drive DMA Channel Assignment DMA Channel Function Hardware DRQ1 IrDA FIR DRQ2 Reserved DRQ3 Not support DRQ4 Reserved IRQ Assignment Map Interrupt Channel Function Hardware ...

Page 35: ...reen Press m to enter setup Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M processor CPU Speed System BIOS Ver V0 10 VGA BIOS Ver 2991 KBC Ver 02 13 26 Serial Number xxxxxxxxxxxxxxxxxxxxxx Asset Tag Number N A Product TravelMate 3...

Page 36: ... T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in ...

Page 37: ...ial number Asset Tag Number N A Product Name Displays the product name Manufacturer Name Displays the Acer company UUID Number Displays the UUID Universal Unique IDentifier string 32 bytes PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M processor CPU Speed System BIOS Ver V0 10 VGA BIOS Ver 2991 KBC Ver 02 13 26 Serial Number xxxxxxxxxxxxxxxxxxxxxx Asse...

Page 38: ... Main Advanced Security Boot Exit Item Specific Help System Time 10 01 23 System Date 08 17 2004 System Memory 640 KB Extended Memory 238 KB Video Memory 16 MB Quiet Boot Enabled Power on Display Auto LCD Auto Dim Enabled PXE Boot From LAN Enabled Tab Shift Tab or Enter selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4Sub Menu F10 Save and ...

Page 39: ...otal amounts of memory for VGA The user can not change the memory setting This is display only field Quiet Boot Determines if Logo will be displayed or not shows diagnostic screen is disabled or enabled Enabled Logo is displayed and diagnostic screen is disabled Disabled Logo is not displayed and diagnostic screen is enabled Option Enabled or Disabled Power on display Selects display device Auto D...

Page 40: ...bled Hard Disk Recovery Enables or disables Hard Disk to Hard Disk system Recovery via ALT F10 key during POST Disabled Enabled PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit Item Specific Help Infrared Port FIR Configure Infrared Port using options Disable No configuration Enabled User configuration Auto BIOS or OS chooses configuration OS Controlled Displayed when controlled by ...

Page 41: ... Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access Primary HardDisk Security Shows the setting of the primary hard disk Security Disabled or Enabled Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options are all requires the Supervisor ...

Page 42: ... opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Press e twice without typing anyth...

Page 43: ... on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not ma...

Page 44: ...OM DVD ROM in module bay PhoenixBIOS Setup Utility Info Main Advanced Security Exit Item Specific Help Removable Devices CD ROM Drive Use or to select a devices then press F6 to move it up the list or F5 move it down the list Press ESC to escape the menu F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Network Boot Agent Boot ...

Page 45: ...etup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Info Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Chang...

Page 46: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boot...

Page 47: ...at for preventing electrostatic discharge T small Philips screwdriver T flat head screwdriver T Philips screwdriver T tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Chapter...

Page 48: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 49: ...es you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order ...

Page 50: ...44 Chapter 3 ...

Page 51: ...Chapter 3 45 Removing the Battery 1 Slide the two battery latches 2 Then remove the battery ...

Page 52: ...Module 1 Remove the two screws holding the DIMM cover 2 Then remove the DIMM cover 3 Pop out the memory 4 Then remove the memory 5 Remove one screw that secures the HDD cover 6 Then remove the HDD cover 7 Pull out the HDD module carefully ...

Page 53: ...he two screws holding the keyboard on the bottom 2 Use a small Philips screwdriver and your finger to unlock four ledges as the picture shows 3 Turn over the keyboard as the picture shows 4 Disconnect the keyboard cable 5 Then remove the keyboard ...

Page 54: ...move the two screw holding the LCD FPC cable on the bottom 4 Push the left and right hinge caps on the front side carefully 5 Then hold the left and right hinge caps on the rear side as the picture shows 6 Remove the left and right hinge caps 7 Remove the two screws holding the LCD module on one side 8 Then remove another two screws on the other side 9 Slide the LCD latch ...

Page 55: ...PC cable carefully 12 Then detach the entire LCD module 13 Remove the seven screws on the bottom 14 Remove the five screws holding the thermal plate 15 Then take out the thermal plate 16 Disconnect the touchpad cable as the picture shows 17 Disconnect the speaker cable from the main board ...

Page 56: ...eft black aux right gray 19 Pop out the wireless LAN card 20 Then take out the wireless LAN card 21 Disconnect the cover switch cable from the main board 22 Use a flat screwdriver as the picture shows to detach the upper case assembly 23 Then detach the upper case carefully ...

Page 57: ...n take out the touchpad board carefully 27 Tear off the tape fastening the wireless LAN antennae as picture shows 28 Take out the wireless LAN antennae from the fastening fillisters 29 Pull out the main and aux wireless LAN antennae carefully 30 Remove one screw holding the main wireless LAN antenna 31 Then take out the main wireless LAN antenna ...

Page 58: ...nna 34 Remove one screw that secures the modem card 35 Remove the modem card 36 Then disconnect the modem card cable from the modem card 37 Disconnect the fan cable from the main board 38 Tear off the tape fastening the microphone cable as picture shows 39 Then disconnect the microphone cable from the main board ...

Page 59: ...Chapter 3 53 40 Remove one screw that secure the main board 41 Then take out the main board from the lower case 42 Remove the three screws that secure the fan 43 Then remove the fan from the lower case ...

Page 60: ...e another three screws on the other side 5 Then detach the LCD bezel carefully 6 Remove one screw holding the LCD bracket on one side 7 Remove another screw holding the LCD bracket on the other side 8 Then remove the entire LCD from the LCD panel 9 Disconnect the LCD FPC cable from the inverter board 10 Disconnect the high voltage cable from the inverter board 11 Then take out the inverter board ...

Page 61: ... that fastens the LCD FPC cable 13 Disconnect the LCD FPC cable 14 Remove the two screws holding the left LCD bracket 15 Remove the left LCD bracket 16 Remove the two screws holding the right LCD bracket 17 Remove the right LCD bracket ...

Page 62: ...56 Chapter 3 Disassembling the External Modules Disassembling the HDD Module 1 Remove one screws holding the HDD holder 2 Then remove the HDD carefully ...

Page 63: ...and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 57 POST does not complete No beep or error codes are indicated Power On Sel...

Page 64: ...start the diagnostics program refer to System Diagnostic Diskette on page 38 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace t...

Page 65: ...ke sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is su...

Page 66: ...ot light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 After rebooting run Tracking Pad PS2 Mode Driver For example run Syn touch driver 2 Run utility with the PS 2 mouse function and check if th...

Page 67: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 70 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 68: ...d disk and drive A are properly identified Diskette drive Hard disk drive Main board Error Message List No beep Error Messages FRU Action in Sequence Power on indicator turns off and LCD is blank Power source battery pack and power adapter See Power System Check on page 57 Ensure every connector is connected tightly and correctly Reconnect the DIMM Main board Power on indicator turns on and LCD is...

Page 69: ...ze 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 RAM failure on data ...

Page 70: ...Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IR...

Page 71: ...ematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear sc...

Page 72: ...Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Ful...

Page 73: ...zontal or vertical lines displayed Reconnect the LCD cable LCD cable LCD Main board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Main board HDD CD ROM active indicators cannot work HDD CD ROM drive Device driver Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power ...

Page 74: ...e Main board Check BIOS revision System can power on but you hear two long beeps B B and the LCD is blank Reinsert DIMM DIMM Main board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer OS volume control Audio driver Speaker Main board Internal speakers make noise or emit no sound Speaker Main board Microphone cannot work Audi...

Page 75: ... Utility to execute Load Setup Defaults then reboot system Reconnect hard disk CD ROM drives FDD or other peripherals Main board External display does not work correctly Press Fn F5 LCD CRT Both display switching Keyboard Main board USB does not work correctly Main board Print problems Enter BIOS Setup Utility to execute Load Setup Defaults then reboot the system Run printer self test Printer driv...

Page 76: ...ns see Undetermined Problems on page 70 Modem LAN Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Phone cable Driver Reconnect the Internal modem cable to the main board tightly Main board Internal LAN does not work correctly Lan cable Driver Main board ...

Page 77: ...tatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 78: ...the failure is operating correctly See Power System Check on page 57 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 I...

Page 79: ...are NAPP CD Recovery CD and System CD 2 Put NAPP CD into the optical drive Then boot up the system 3 The system will ask you if you want to build NAPP Master HDD Please press any key to continue 4 NAPP CD will start to preload the system please click Y 5 Select CD to Disk Revocery ...

Page 80: ... to create image files to the system you do not have to put the Recovery CD to the optical drive in order Place one Recovery CD to the drive at one time till you finish all Recovery CDs After you place the Recovery CD to the optical drive you will see the display below ...

Page 81: ...Chapter 4 75 7 Then insert the System CD to the optical drive 8 You will see the screen displaying PASS when the system has buit NAPP Master hard disc drive ...

Page 82: ...APP CD Recovery CD and System CD 2 Put NAPP CD into the optical drive Then boot up the system 3 The system will ask you if you want to build NAPP Master HDD Please press any key to continue 4 NAPP CD will start to preload the system please click Y ...

Page 83: ...anguages Recovery not more than five languages could be loaded to the system 6 Put the Recovery CD to the optical drive This step is to create image files to the system you do not have to put the Recovery CD to the optical drive in order Place one Recovery CD to the drive at one time till you finish all Recovery CDs ...

Page 84: ...78 Chapter 4 After you place the Recovery CD to the optical drive you will see the display below 7 Then insert the System CD to the optical drive ...

Page 85: ...Chapter 4 79 8 You will see the screen displaying PASS when the system has buit NAPP Master hard disc drive ...

Page 86: ...80 Chapter 4 ...

Page 87: ...ble Connector 15 Infrared Port 3 Speaker Connector 16 Microphone Connector 4 LCD FPC Connectors 17 PCMCIA Slot 5 Touchpad Board Connectors 18 Mini PCI Slot 6 Keyboard Connector 19 Microphone Line in Jack 7 Modem Board Connector 20 Headphone Speaker Line out Jack 8 Battery Connector 21 IEEE 1394 Port 9 North Bridge 22 USB Port 10 Fan Connector 23 Cover Switch Connector 11 CPU 24 DC In 1 2 3 4 5 6 7...

Page 88: ...82 Chapter 5 12 RTC Battery Connector 25 RJ45 Ethernet Connector 13 HDD Connector 26 RJ11 Modem Connector ...

Page 89: ...hapter 5 83 Bottom View Switch Settings 1 South Bridge 3 DIMM Slot 2 DIMM Slot 4 USB port SW1 Switch Close Switch Open CHKPW Pypass User password Check User Password BOOTLOCK BIOS Program Disable 1 2 3 4 ...

Page 90: ...eb or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machin...

Page 91: ...84 Chapter 6 Exploded Diagram The Unit ...

Page 92: ...FX 5 22 97 11162 631 TDSFX 21 2 3 4 5 6 7 8 9 21 22 23 24 25 25 24 23 22 21 9 8 7 6 5 4 3 2 Acer Incorporated B C D E F H G I J K B C D E F G H I J K NPEFM K3 OBNF BTTZ MDE 12 ESO NBUSJBM UCE SFW FDO OP EFTDSJQUJPO TJHO EBUF ETO Kbnft D Dibo GJOJTI EJN JO nn EP OPU TDBMF EXH DLE TIFFU 2 PG 2 BQQE ESBXJOH OP DE 76 59U17 112 UPM SBOHF N2 N3 T2 T3 Q2 Q3 D VTS 1 7 16 1 2 1 26 1 3 16 1 2 1 6 7 41 1 2 1...

Page 93: ...6 HDD NOTE Some part numbers appear on the exploded diagram are vendor s part number Please refer to the FRU list for Acer part number 71 56U32 112 97 B635 5S1 K3 BTTZ IEE NPEVMF 3114 1 3 76 59U15 YYY Kbnft D Dibo ...

Page 94: ...BTP 73E1 BT T5807 001 Boards MODEM BLUETOOTH BOARD AMBIT T60M665 00 54 09061 001 MODEM BOARD AMBIT T60M283 10 01 54 09011 544 WIRELESS LAN BOARD 802 11BG INTEL 2200BGMW2 KI CAX01 008 TOUCHPAD SYNAPTICS TM41P 341 56 T39V1 001 Cables TOUCHPAD CABLE 50 T39V1 001 MODEM CABLE 2CONNECTOR 155MM 50 T39V1 006 POWER CORD 10A 125V US 27 T30V1 001 POWER CORD 10A 250V 3PIN ITALY 27 01518 611 ...

Page 95: ... T30V1 002 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27 01518 571 POWER CORD 10A 250V SOUTH AFRICA 27 T30V1 005 POWER CORD 10A 250V SWISS 27 01518 581 POWER CORD 10A 250V SWISS 27 T30V1 006 Case Cover Bracket Assembly PCMCIA DUMMY CARD 42 T39V1 003 HINGE CAP RIGHT 42 T39V1 001 HINGE CAP LEFT 42 T39V1 002 HDD COVER 42 T39V1 005 TOUCHPAD COVER W SCROLL KEY BUTTOM 60 T39V1 001 HINGE SUPPORTOR RIGHT 33...

Page 96: ...UBBER FOOT FRONT 47 T39V1 001 Case Cover Bracket Assembly DIMM COVER 42 T39V1 006 UPPER CASE W COVER SWITCH CABLE SPEAKER 60 T39V1 003 Cables COVER SWITCH CABLE 80MM 50 T39V1 002 SPEAKER 23 T39V1 004 Combo Module CDRW DVD COMBO DRIVE 24X 1394 AOPEN AOPEN ESV 189I 6P KO 0240E 001 Communication Module Picture Partname And Description Part Number ...

Page 97: ...9A KH 04001 010 HDD 60G HITACHI C25N060ATMR04 KH 06007 006 HDD 60G TOSHIBA MK6025GAS KA200A KH 06004 003 Heatsink CPU THERMAL PLATE 34 T58V1 001 CPU HEATSINK W O FAN 34 T39V1 002 Keyboard KEYBOARD DARFON NSK A980E ITALIAN KB T5807 003 KEYBOARD DARFON NSK A980D DANISH KB T5807 015 KEYBOARD DARFON NSK A981D US INT KB T5807 006 KEYBOARD DARFON NSK A9802 TAIWAN KB T5807 018 KEYBOARD DARFON NSK A980S S...

Page 98: ...DARFON NSK A982C CZECH KB T5807 010 KEYBOARD DARFON NSK A9803 THAILAND KB T5807 017 LCD Module LCD MODULE 12 1 TFT XGA 6M T58V1 002 LCD INVERTER CABLE 50 T58V1 001 HINGE PACK 12 1 LEFT RIGHT 6K T58V1 001 LCD 12 1 TFT XGA TOSHIBA LTM12C505W LK 1210F 001 INVERTER BOARD SUMIDA IV09117 19 T58V1 001 LCD PANEL 12 1 W LOGO 60 T58V1 005 LCD BEZEL 12 1 W ICON PLATE NAME PLATE ICON PRINTING 60 T58V1 004 Mai...

Page 99: ...EOUS LOGO 31 42S08 001 LCD SCREW RUBBER 47 T39V1 003 POINTING DEVICE TOUCHPAD BOARD SYNAPTICS TM41P 341 PCMCIA SLOT PC CARD SLOT PCMCIA SLOT PC CARD SLOT 22 T39V1 001 Screws SCREW HEX NUT W WASHER NYLOK 4 34 00015 221 SCREW MACH WAFER M2 L4 NI NYLOK 86 T39V1 001 SCREW MACH WAFER M2 L4 NI 86 T39V1 002 SCREW MAC FLAT M2 L4 NI NYL GRN 86 T39V1 003 SCREW MAC FLAT M2L4 5NI NYL BL 86 T39V1 004 SCREW M2 ...

Page 100: ...Chapter 6 93 ...

Page 101: ... in 1 381TCi PM 715 1 5GHz 2M 12 1 XGA 6 pin 1394 Combo DDR333 2x256MB DDR333 1x256MB 40G 60G 6 cell Li Ion 11b g Modem BT for AAP 4 in 1 for GC area 382TCi PM 725 1 6GHz 2M 12 1 XGA 6 pin 1394 Combo DDR333 2x256MB 40GB 6 cell Li Ion 11b g N A 382TMi PM 725 1 6GHz 2M 12 1 XGA 6 pin 1394 DVD Dual DDR333 2x256MB 60GB 6 cell Li Ion 11b g N A Model Definition and Configuration Appendix A ...

Page 102: ...under Windows XP Home environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 380 Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 103: ...ardbus PC Card DTK USB 2 0 Two Port CardBus Host Controller Adaptec USB 2CONNECT PC Card 1394 Card Buffalo 1394 Interface Cardbus I O Data 1394 Interface Cardbus Pixela 1394 Interface Cardbus PC Card SCSI Card Adaptec 1408A or B SCSI CB NewMedia Bus Toaster SCSI II PC Card Wireless Lan Card IBM Wireless Lan Card Bus Adapter Intel Pro Wireless Lan PC Card Proxim Skyline 802 11a Cisco Aironet 350 se...

Page 104: ...lor scanner USB Speaker Joystick JS USB Digital Speaker Panasonic USB Speaker EAB MPC57USB AIWA Multimedia Digital Speaker Microsoft SideWinder Precision Pro Joystick Logitech WingMan RumblePad USB Camera Intel Easy PC Camera Logitech QuickCam Express Internet Logitech QuickCam Home PC Video Camera Orange Micro USB 2 0 Web Cam USB Storage Drive Logitec CDRW DVDROM combo USB interface Iomega USB Zi...

Page 105: ...th Macwireless Bluetooth USB Dongle Compaq iPAQH5500 HP Deskjet 450WBi printer HP Deskject995 build in bluetooth printer Ericson T610 Ericson Bluetooth HBH 30 Headset Motorola V600 phones with bluetooth Item Specifications ...

Page 106: ...l of Acer s Notebook Desktop and Server models including T Service guides for all models T User s manuals T Training materials T Bios updates T Software utilities T Spare parts lists T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information...

Page 107: ...100 Appendix C ...

Search results

Summary of Contents for TravelMate 380 series

Reviews:

Related manuals for TravelMate 380 series

Brands by name

Popular brands

Acer TravelMate 380 series, Service Manual

Search results

Summary of Contents for TravelMate 380 series

Reviews:

Related manuals for TravelMate 380 series

Brands by name

Popular brands