Acer TravelMate 330 Series Service Manual Download Page 92

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Troubleshooting

Allocation Error for: device

Run “Load Default Settings” in BIOS Setup Utility.

RTC battery

System board

Failing Bits: nnnn

DIMM

BIOS ROM

System board

Fixed Disk n

None

Invalid System
Configuration Data

BIOS ROM

System board

I/O device IRQ conflict

Run “Load Default Settings” in BIOS Setup Utility.

RTC battery

System board

Operating system not found

Enter Setup and see if fixed disk and drive A: are
properly identified.

Diskette drive

Hard disk drive

System board

No-Beep Symptoms

Symptom / Error

Action in Sequence

No beep, power-on
indicator turns off and LCD
is blank.

Power source (battery pack and power adapter).
See “Power System Check” on page 88.

Ensure every connector is connected tightly and
correctly.

Reconnect the DIMM.

LED board.

System board.

No beep, power-on
indicator turns on and LCD
is blank.

Power source (battery pack and power adapter).
See “Power System Check” on page 88.

Reconnect the LCD connector

Hard disk drive

LCD inverter ID

LCD cable

LCD Inverter

LCD

System board

Error Messages List

Error Messages

Action in Sequence

Summary of Contents for TravelMate 330 Series

Page 1: ...Travel Mate 330 Service Guide PART NO DOC NO PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...spect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and a...

Page 3: ... bits and pieces of additional informa tion related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid pos sible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 4: ...l NOT be covered in this generic service guide In such cases please contact your regional offices or the responsi ble personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the prin...

Page 5: ...V ...

Page 6: ...nagement 41 Advanced Configuration and Power Interface 41 Chapter 2 System Utilities BIOS Setup Utility 43 System Information 44 Basic System Settings 46 Startup Configuration 47 48 Onboard Devices Configuration 49 System Security 50 Power Management 52 Load Default Settings 54 AFlash Utility 55 Executing AFlash 55 Quick Way to Execute AFlash 56 System Utility Diskette 57 Set LCD Panel ID 57 Set T...

Page 7: ...ng the DIMM 75 Removing the MODEM Board 77 Removing the RTC Battery 78 Removing the Lower Case 79 Removing the System Board 79 Removing the Touchpad 81 Removing the Fan 82 Removing the PCMCIA Slot 83 Chapter 4 Troubleshooting System Check Procedures 86 External Diskette Drive Check 86 External CD ROM Drive Check 86 Keyboard or Auxiliary Input Device Check 87 Memory Check 87 Power System Check 88 T...

Page 8: ... Table of Contents Chapter 6 FRU Field Replaceable Unit List Appendix A Model Number and Configurations Appendix B Test Compatible Components List Appendix C Online Support Information Table of Contents ...

Page 9: ...nagement system with APM Advanced Power Management or ACPI Advanced Configuration and Power Interface support Multimedia 16 bit high fidelity PCI stereo audio with 3 D sound and wavetable synthesizer Built in speaker EasyLink Combo Drive CD ROM or DVD ROM Dual display capability DVD playback capability with DVD equipped EasyLink DVD Combo Drive Connectivity High speed fax data PCI modem Fast infra...

Page 10: ... for giving presentations If you prefer you can also connect an external monitor when giving presentations This computer supports simultaneous LCD and CRT display Simultaneous display allows you to control the presentation from your computer and at the same time face your audience You can also connect other output display devices such as LCD projection panels for large audience presentations Power...

Page 11: ...ower when you close the display cover and turns it back on when you open the display cover Note If an external monitor is connected the computer turns off the display but does not enter standby mode when you close the display cover To close the display cover fold it down gently until the display cover latch clicks into place Warning To avoid damaging the display do not slam it when you close it Al...

Page 12: ...ou can see the status of the computer while the cover is closed Icon Function Description 1 Power Lights when the computer is on 2 Standby Lights when the computer enters Standby mode 3 Media Activity Lights when the floppy drive hard disk or EasyLink Combo Drive is active 4 Battery Charge Lights when the battery is being charged 5 Caps Lock Lights when Caps Lock is activated 6 Num Lock Lights whe...

Page 13: ...betic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you p...

Page 14: ...If an external keyboard or keypad is connected to the computer the numlock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyb...

Page 15: ...dows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All Shift M Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click ...

Page 16: ...output and the BIOS Utility To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination Hot Key Icon Function Description Fn F1 Hot Key Help Displays help on hot keys Fn F2 Setup Accesses the computer s configuration utility Fn F3 Standby Puts the computer in Standby mode Press any key to resume See Standby Mode on page 39 ...

Page 17: ... Toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen Blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad Toggle Turns the internal touchpad on and off Fn F8 Speaker Toggle Turns the speakers on and off Fn left arrow Brightness Down Decreases the screen bri...

Page 18: ...8 SystemIntroductions Keyboard Ergonomics Located below the keyboard the wide and curved palm rest is ergonomically designed to provide you with a very comfortable place to rest your hands while you type ...

Page 19: ...ad If you want to use an external PS 2 mouse first enable the touchpad connect the external PS 2 mouse then disable the touchpad if necessary The touchpad also has scroll functions with the center button s Touchpad Basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor Press the left 1 and right 3 buttons located on the edge of the touc...

Page 20: ... the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Function Left Button Right Button Center Button Tap Execute Click twice quickly Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double click a mouse button t...

Page 21: ...xternally to the computer The floppy drive reads and writes standard 3 5 inch diskettes The CD ROM or DVD ROM drive provides the latest in multimedia in a mobile world Note When you connect the EasyLink Combo Drive into the connector please insure the connection is correct and complete Port Connects to 1 EasyLink Combo Drive connector EasyLink Combo Drive ...

Page 22: ...yboard mouse keypad 4 Infrared port Infrared device e g infrared printer IR aware computers 5 USB jack Universal Serial Bus device e g USB mouse USB camera 6 Parallel port Parallel device e g parallel printer 7 Serial port Serial device e g serial mouse 8 External display port Display device e g external monitor LCD projector up to 1280x1024 resolution at 64K colors ...

Page 23: ...rd slot One 16 bit PC Card or 32 bit CardBus PC Card Zoomed Video supported 2 Microphone in jack Mono condenser microphone 3 Line in jack Audio line in device e g audio CD player stereo walkman 4 Line out jack Audio line out device e g speakers headphones ...

Page 24: ...FFF 4 KB 4 KB 64 KB Extended DIMM memory PCMCIA controller slot 1 PCMCIA controller slot 2 USB controller FFFF0000 FFFFFFFF 64 KB System board extension for PnP BIOS Interrupt Channel Assignment Interrupt Channel Function NMI System errors IRQ0 System timer IRQ1 Keyboard IRQ2 Cascade IRQ3 R2 Card IRQ4 COM1 IRQ5 Audio or LPT1 optional IRQ6 Floppy IRQ7 LPT1 or Audio optional IRQ8 Real time clock IRQ...

Page 25: ...mer 1 060 064 Keyboard controller 8742 chip select 061 System speaker out 040B DMA controller 1 061 System speaker 070 071 Real time clock and NMI mask 080 08F DMA page register 0A0 0A1 Interrupt controller 2 0C0 0DF DMA controller 2 0F0 0FF Numeric data processor 120 13F 180 18F Power management controller 170 177 2nd EIDE device CD ROM select 1F0 1F7 1st EIDE device hard drive select 220 22F Aud...

Page 26: ...e voltage Pentium II 300 333 MHz with core voltage 1 60V Pentium II 366 with core voltage 1 70V CPU I O voltage Pentium II 300 333 with I O voltage 1 60V Pentium II 366 with I O voltage 1 70V BIOS Item Specification BIOS vendor Acer BIOS Version V 3 0 BIOS ROM type Flash ROM BIOS ROM size 256KB BIOS package 32 pin PLCC Supports protocol ACPI 1 0a APM 1 2 PCCard 95 SM BIOS 2 1 ECP IEEE 1284 IrDA PC...

Page 27: ...socket 32 64 128 MB Supports maximum memory size 256MB 128MB x 2 Supports DIMM type Synchronous DRAM Supports DIMM Speed 66MHz Supports DIMM voltage 3 3V Supports DIMM package 144 pin DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications DIMM Combinations Slot 1 Inside Slot 2 Outside Total Memory 32MB 0 32MB 32MB 32MB 64MB...

Page 28: ...25DVD Chip voltage 3 3 Volts Supports ZV Zoomed Video port Yes Graph interface AGP Accelerated Graphics Port bus Maximum resolution LCD 1024x768 16 bits colors Maximum resolution CRT 1600x1280 256 colors Video Resolutions Modes Resolution Refresh Rate CRT Only LCD CRT Simultaneous 640x480x256 85 60 640x480x64K 85 60 640x480x16M 85 60 800x600x256 85 60 800X600X64K 85 60 1024x768x256 60 75 60 ...

Page 29: ...annel in BIOS Setup DMA channel 1 and 3 Optional parallel port I O address in BIOS Setup 3BCh 378h 278h Optional parallel port IRQ in BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controller NS PC97338VJG Number of serial ports 1 Supports 16550 UART Yes Connector type 9 pin D type connector in male type Location Rear side Serial port function control Enable disable by BIOS Setup ...

Page 30: ...RQ3 DRQ1 DRQ0 Audio Item Specification Audio Controller ESS ES1946 Solo 1E Audio onboard or optional Built in Mono or Stereo Stereo Resolution 16 bit Compatibility SB Pro Windows Sound System WSS MPU 401 OPL3 OPL3 SA3 Microsoft PC97 PC98 PC99 WHQL audio requirement Mixed sound source Voice Synthesizer Line in Microphone CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz Internal micropho...

Page 31: ...t J07 107 C 00 Fax modem data baud rate bps 14 4K Data modem data baud rate bps 56K Supports modem protocol V 90 data modem 56K V 90 fax modem 14 4K and digital line protection operation Modem connector type RJ11 Modem connector location Rear side Keyboard Item Specification Keyboard controller Mitsubishi M38867 Keyboard vendor model name JME K9811 Total number of keypads 85 89 key Windows 95 keys...

Page 32: ...ce Specifications Buffer size 512KB 512KB Interface IDE ATA 4 IDE ATA 4 Data transfer rete disk buffer Mbytes s 8 6 14 75 8 6 14 7 Data transfer rate host buffer Mbytes s 16 6 PIO mode 4 33 3 Ultra DMA mode 2 DC Power Requirements Voltage tolerance 5 5 5 5 Diskette Drive Item Specification Vendor model name TEAC FD 05HG Floppy Disk Specifications Media recognition 2DD 720KB 2HD 1 2MB 3 mode 2HD 1 ...

Page 33: ...c format CD DA CD ROM Mode 1 Mode 2 CD ROM XA MODE 2 FORM 1 FORM 2 Multi Session Photo CD CD I Video CD Enhanced CD CD PLUS Compatible CD R W Loading mechanism Drawer with soft eject and emergency eject hole Power Requirement Input Voltage 5 V Battery Pack Item Specification Vendor model name Panasonic CGP345010 Battery Type Li ion Pack capacity 2800 mAH Cell voltage 3 6V cell Number of battery ca...

Page 34: ...e inverter which stores it s supported LCD type and ID code If you replace a new inverter or replace the LCD with one of a different brand use Inverter ID utility to update the ID information LCD Inverter Item Specification Vendor model name Ambit T62 123 C 00 Input voltage V 7 3 min 22 max Input current mA 900 max Output voltage Vrms no load 565 typ Output voltage frequency kHz 40 min 65 max Outp...

Page 35: ...12 1 Display technology TFT TFT Resolution SVGA 800x600 SVGA 800x600 Supports colors 262 144 colors 262 144 colors Optical Specification Brightness control keyboard hotkey keyboard hotkey Contrast control keyboard hotkey keyboard hotkey Electrical Specification Supply voltage for LCD display V 3 3 typ 3 3 typ Supply voltage for LCD backlight Vrms 650 typ 630 typ ...

Page 36: ...30Vac 50Hz respectively Efficiency It should provide an efficiency of 83 minimum when measured at maximum load under 115V 60Hz It should provide an efficiency of 83 minimum when measured at maximum load under 115V 60Hz Output Ratings CV mode DC output voltage 19 0V 20 5V 19 0V 20 5V Noise Ripple 300mvp pmax 20Mhz bandwidth 300mvp pmax 20Mhz bandwidth Load 0 A min 2 4 A max 0 A min 2 4 A max Output...

Page 37: ...kage current 0 25 mA max 254 Vac 60Hz 0 25 mA max 254 Vac 60Hz Regulatory Requirements Internal filter meets 1 FCC class B requirements USA 2 VDE 243 1991 class B requirements German 3 CISPR 22 Class B requirements Scandinavia 4 VCCI class II requirements Japan Internal filter meets 1 FCC class B requirements USA 2 VDE 243 1991 class B requirements German 3 CISPR 22 Class B requirements Scandinavi...

Page 38: ...Note Power management APM or ACPI greatly prolongs your battery life See Advanced Power Management on page 41 and Advanced Configuration and Power Interface on page 41 for more information Power Management Modes Display Standby Mode Screen activity is determined by the keyboard the built in touchpad and an external PS 2 pointing device If these devices are idle for the period specified by the Turn...

Page 39: ...by mode after pressing the Standby hot key it means the operating system will not allow the computer to enter the power saving mode The following signals indicate that the computer is in Standby mode The buzzer beeps The Standby indicator lights Warning Unstored data is lost when you turn off the computer power in Standby mode or when the battery is drained To leave Standby mode and return to norm...

Page 40: ...t allow the computer to enter the power saving mode To exit Hibernation mode press the power switch The computer also resumes from Hibernation mode if the resume timer is set and matched Warning Do not change any devices such as add memory or swap hard disks when the computer is in Hibernation mode Sleep Mode ACPI If ACPI is installed all power management functions are handled by the Windows opera...

Page 41: ...eater system availability without degrading performance For more information about APM under Windows refer to your Windows user s manual Advanced Configuration and Power Interface Advanced Configuration and Power Interface ACPI is a power management specification jointly developed by Intel Microsoft and Toshiba ACPI enables Windows 98 to control the amount of power given to each device attached to...

Page 42: ...42 SystemIntroductions ...

Page 43: ...rises To activate the BIOS Utility press F2 during POST while the TravelMate logo is being displayed There are seven menu options System Information Basic System Settings Startup Configuration Onboard Devices Configuration System Security Power Management and Load Default Settings To enter a menu highlight the item using the Ø keys then press Enter Within a menu navigate through the BIOS Utility b...

Page 44: ...sc to exit the BIOS Utility If you make any changes the following dialog box displays If you would like to keep the changes you made use the cursor left right keys to select Yes then press Enter Choose No if you want to discard the changes you made System Information The System Information sub menu displays basic and important information about your computer The following table describes the infor...

Page 45: ...Drive Shows the size or capacity of the hard disk HDD Serial Number Shows the serial number of the hard disk System with Shows the AcerMedia Drive type CD ROM or DVD ROM System BIOS Version Shows the version number of the BIOS Vx Rx version and release numbers VGA BIOS Version Shows the version number of the VGA display BIOS Vx Rx version and release numbers Serial Number Shows the serial number o...

Page 46: ...sub menu allows you to set the system date and time The following table describes the parameters in this sub menu Parameter Description Format Date Sets the system date DDD MM DD YYYY day of the week month day year Time Sets the system time HH MM SS hour minute second ...

Page 47: ...is connected it becomes the boot display otherwise the computer LCD is the boot display When set to Both the computer outputs to both the computer LCD and an external display device if one is connected Auto or Both USB Function Support Enables or disables the Universal Serial Bus USB port Disabled or Enabled Hotkey Beep Enables or disables a system beep when a hotkey or key combination is pressed ...

Page 48: ... from the hard disk it continues to search for a bootable CD ROM in the CD ROM drive To set the boot drive sequence use the cursor up down keys to select a priority level 1st 2nd or 3rd then use the cursor left right keys to select the device for that priority level Quiet Boot Hides the POST messages and displays the TravelMate logo startup screen Enabled or Disabled PnP OS With Simple Boot FLAG d...

Page 49: ...meters in this sub menu Settings in boldface are the default and suggested parameter settings Parameter Description Options Serial Port Enables or disables the serial port When enabled you can set the base I O address and interrupt request IRQ of the serial port Enabled or Disabled 3F8h 3E8h 2F8h or 2E8h 4 or 11 IrDA Port Enables or disables the infrared port When enabled you can set the base I O ...

Page 50: ...hen enabled you can set the base I O address interrupt request IRQ and operation mode of the parallel port If operation mode is set to ECP the direct memory access DMA channel of the parallel port is set to 1 Enabled or Disabled 378h 278h or 3BCh 7 or 5 ECP Standard or Bi directional Parameter Description Options Setup Password When set this password protects the computer and this BIOS Utility fro...

Page 51: ...do the following Use the cursor up down keys to highlight a Password parameter Setup or Power on Use the cursor left or cursor right key to remove the password Power on Password When set this password protects the computer from unauthorized entry See the following section for instructions on how to set a password When Password Check on Boot and or Password Check During Resume is enabled you need t...

Page 52: ...ord follow these steps Remove the current password See Removing a Password on page 51 Set a new password See Setting a Password on page 51 Power Management The Power Management screen contains parameters that are related to power saving and power management ...

Page 53: ...Standby Sets the time out value before the computer enters Standby mode Disabled or time values System Hibernation After Standby Sets the time out value before the computer enters Hibernation mode Disabled or time values System Resume Timer Mode When enabled and the system resume date and time are valid the computer resumes wakes up at the set time and date Disabled or Enabled DD MM YYYY day month...

Page 54: ...all parameter settings to their default values select this menu item and press Enter The following dialog box displays If you would like to load default settings for all parameters use the cursor left right keys to select Yes then press Enter Choose No if otherwise ...

Page 55: ...from a diskette to memory edits OEM string and writes to a file 4 Program flash memory programs Flash memory according to the data loaded in step 1 This function also shows the BIOS checksum and BIOS type to make sure that the operation is correct Executing AFlash Follow these steps to execute AFlash 1 Copy the MSG DAT and AFLASH EXE files from the system utilities diskette into the subdirectory o...

Page 56: ...ated to quickly execute the program aflash file name Enter The program automatically performs the loading and programming functions then reboots the system If the program cannot find the BIOS file it returns to the main menu and flashes the following message Can t Read This File Press any key to continue In this case follow the procedures for loading and programming the BIOS file using the main me...

Page 57: ...n EEPROM in the inverter which stores its supported LCD type ID code If you replace an LCD with one of a different brand or use a new inverter the ID information in the inverter EEPROM should be updated Follow the steps below to see the LCD Panel ID 1 Follow the instruction on screen to read current or to set new LCD Panel ID code Note When you set a new LCD Panel ID and the new LCD is not yet ena...

Page 58: ...ssor thermal thresholds the system can turn on the cooling fan or shut down automatically when temperatures reach the defined threshold parameters Modem Dialing Test The system is equipped with a 56K Modem By testing the modem dialing to ensure the modem function Note A phone line is required when executing the Modem Dialing Test or this test fails ...

Page 59: ...device is required when executing USB Connection Disconnection Test or this test fails To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompts you to choose the testing item Follow the instructions on screen to proceed Important If this diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy the following files to...

Page 60: ...rms a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the select test items in sequence Full Test performs all test items detail for your system Quick Test performs all test items quickly for your system Note PCMCIA Diagnostic Supports Manual test only Do not select PCMCIA Diagnostic in Auto Test PQA Vx_x xx xx xx...

Page 61: ...tion keys and the specified test number Space Enables disables the item ESC Exits the program F1 Help F2 Tests the selected item s PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag One TEST Multi TEST PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag ONE TEST MULTI TEST FULL TEST QUICK TEST TEST COUNT VALUE 1 9999 1 PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag MANUAL TEST AUTO ...

Page 62: ...setting System board 02XXX Memory error DIMM System board 03XXX Keyboard error Reset Keyboard Keyboard System board 04XXX Video error System board 05XXX Parallel Port error System board 06XXX Serial port or main board error System board 07XXX Diskette drive error Diskette drive System board 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM error Reset CD ROM cab...

Page 63: ...rist grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Tweezers Flat bladed screwdriver or plastic stick Note The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Removal and Replacement Chapter 3 ...

Page 64: ...ore You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 65: ...emove the keyboard then disassemble the inside assembly frame in that order START 86 9A322 4R0 2 screw M2 0 4 HDD Module Inverter LED Cable Inverter LED Board LCD Coaxial Cable LCD and Inverter board LCD Bezel LCD Module Main Unit see next page LCD Coaxial Cable Inverter Cable Keyboard Battery M iddle Cover Extend DIM M Cover 86 9A322 9R0 1 screw M2 0 9 86 9A322 4R0 2 screw M2 0 4 86 9A322 4R0 2 s...

Page 66: ...IM M Cover RTC Battery Modem Heat Plate PCM CIA Slot Touchpad Board Touchpad Cable Touchpad Bracket 86 9A322 4R0 1 screw M2 0 4 86 9A323 6R0 11 screw M2 0 9 86 9A522 6R0 2 screw M2 0 6 86 9A322 4R0 3 screw M2 0 4 86 9A323 6R0 2 screw M2 5 6 86 9A322 4R0 1 screw M2 0 4 86 9A323 6R0 1 screw M2 5 6 86 9A322 4R0 2 screw M2 4 ...

Page 67: ...ack 1 Push the battery release button inward 2 Slide the battery pack out from the main unit 3 To replace the battery pack into the main unit be sure that the triangular point in the battery pack matches with the point in the lower case ...

Page 68: ...of the hard disk module 2 Slide the hard disk module out from its bay Disassembling the Hard Disk Drive 1 Gently detach the connector from the hard disk module 2 Remove the two screws on both sides of the hard disk module 3 Remove the hard disk plate from the hard disk module ...

Page 69: ...cedure of the hard disk drive Disassembling the Middle Cover 1 To remove the middle cover first remove the two screws at the back of the main unit 2 Use a flatbladed screwdriver to lift up the middle cover from the lower case 3 Disconnect the speaker cable from the system board 4 Lift the middle cover away ...

Page 70: ...70 Removal and Replacement 5 Remove the screw of the speaker from the middle cover 6 Remove the speaker plate with speaker from the middle cover 7 Separate the speaker plate from the speaker ...

Page 71: ...Disconnect the inverter LED board cable from the system board 2 Remove the two screws from the LCD coaxial cable 3 Remove the LCD coaxial cable 4 Remove the two screws on the base of the unit 5 Gently detach the LCD module from the main unit ...

Page 72: ...embling the LCD Module 1 Remove the four cushions from the corners of the LCD bezel 2 Remove the four screws from the LCD bezel 3 Snap off the LCD bezel 4 Remove the two screws from the hinges then remove the hinges from the LCD bezel ...

Page 73: ...ge 6 Remove the five screws from the LCD and the inverter LED board 7 Remove the LCD and inverter LED board from the LCD panel 8 Disconnect the LCD power cable from the inverter LED board 9 Disconnect the inverter LED cable from the inverter LED board ...

Page 74: ...74 Removal and Replacement 10 Disconnect the LCD coaxial cable from the LCD 11 This completes the disassembly procedure of the LCD module ...

Page 75: ...p turn it over to expose the keyboard connector 2 Disconnect the keyboard connector carefully Removing the DIMM 1 Remove the two screws of the DIMM cover 2 Remove the DIMM cover from the main unit 3 Use a flatbladed screw driver to push out the latches on both sides of the DIMM socket ...

Page 76: ...val and Replacement 4 Gently remove the DIMM module 5 To add extended memory to the main unit first remove the two screws from the DIMM cover 6 Lift the DIMM cover out 7 Insert the DIMM module into the socket ...

Page 77: ...rom the modem heat plate 2 Remove the modem heat plate from the main unit 3 Use two flat bladed screwdrivers to push out the latches on both sides of the modem socket 4 Gently remove the modem module 5 Disconnect the modem connector cable from the modem board ...

Page 78: ...78 Removal and Replacement Removing the RTC Battery 1 Use a flat bladed screw driver to remove the RTC battery from its socket Note To replace the RTC battery press the RTC battery into the socket ...

Page 79: ...r Case 1 To remove the lower case remove the thirteen screws as shown here 2 Remove the lower case from the main unit Removing the System Board 1 Disconnect the touchpad cable from the system board 2 Gently remove the touchpad cable ...

Page 80: ...80 Removal and Replacement 3 Remove the four screws of the system board 4 Remove the system board from the uppercase 5 Remove the modem connector from the upper case ...

Page 81: ...ve the two screws from the touchpad bracket 2 Remove the touchpad bracket from the uppercase 3 Disconnect the touchpad cable from the touchpad board 4 Remove the touchpad cable from the uppercase 5 Remove the touchpad board from the uppercase ...

Page 82: ...eplacement 6 Disconnect the hard drive battery connection board from the system board Removing the Fan 1 Disconnect the fan cable from the system board 2 Remove the two screws then remove the fan from the system board ...

Page 83: ...Chapter 3 83 Removing the PCMCIA Slot 1 Remove the screw of the PCMCIA slot 2 Remove the PCMCIA slot from the system board 3 This completes the disassembly procedure of the main unit ...

Page 84: ...84 Removal and Replacement ...

Page 85: ...d Go To Power failure The power indicator does not go on or stay on Power System Check on page 88 POST does not complete No beep or error codes are indicated Error Symptom to FRU Index on page 48 Undetermined Problems on page 56 POST detects an error and displayed messages on screen Error Messages List on page 90 The diagnostic test detected an error and displayed a FRU code Running PQA Diagnostic...

Page 86: ...the test items 4 Follow the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board External CD ROM Drive Check Do the following to isolate the problem to a...

Page 87: ...ls If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the system board The following auxiliary input devices are supported by this computer Numeric keypad External keyboard If any of these devices do not work reconnect the cable connector and repeat the fail...

Page 88: ...e computer and measure the output voltage at the plug of the power adapter cable See the following figure 1 If the voltage is not correct replace the power adapter 2 If the voltage is within the range do the following Replace the System board If the problem is not corrected see Undetermined Problems on page 56 If the voltage is not correct go to the next step Note An audible noise from the power a...

Page 89: ...e battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board After you...

Page 90: ...out a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured Note If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error Error Messages List Error Messages Action in Sequence Failure Fixed Disk Reconnect hard disk drive co...

Page 91: ...un Load Default Settings in BIOS Setup Utility RTC battery System board Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 86 Incorrect Drive A type run SETUP Check the drive is defined with the p...

Page 92: ... identified Diskette drive Hard disk drive System board No Beep Symptoms Symptom Error Action in Sequence No beep power on indicator turns off and LCD is blank Power source battery pack and power adapter See Power System Check on page 88 Ensure every connector is connected tightly and correctly Reconnect the DIMM LED board System board No beep power on indicator turns on and LCD is blank Power sou...

Page 93: ...ce LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute Load Setup Default Settings then reboot system Reconnect the LCD connectors Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Missing pels in characters Abnormal screen...

Page 94: ...stem board The system doesn t power on Power source battery pack and power adapter See Power System Check on page 88 Battery pack Power adapter Hard drive battery connection board System board The system doesn t power off Power source battery pack and power adapter See Power System Check on page 88 Hold and press the power switch for more than 4 seconds System board Battery can t be charged See Ch...

Page 95: ...ize Enter BIOS Setup Utility to execute Load Default Settings then reboot system DIMM System board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer Audio driver Speaker System board Internal speakers make noise or emit no sound Speaker System board ...

Page 96: ...closing the LCD See Standby Mode on page 39 LCD cover switch System board The system doesn t resume from hibernation mode See Hibernation Mode on page 39 Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode after opening the LCD See Standby Mode on page 39 LCD cover switch System board Battery fuel gauge in Windows doesn t go higher than 90 Remove bat...

Page 97: ...on page 59 System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cabl...

Page 98: ...ed replace the FRU Rerun the test to verify that there are no more errors Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU Note Verify that all attached devic...

Page 99: ...k drive DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRU one at a time Do not replace a non defective FRU System board LCD assembly ...

Page 100: ...100 Troubleshooting ...

Page 101: ... SW4 See Next Page CN6 USB Port PH1 Microphone in Jack CN7 FAN Connector PH2 Line in Jack CN8 Speaker PH3 Line out Jack CN9 LCD Connector DM1 DIMM Socket 1 CN10 LED Inverter Board Connector U1 FIR Port CN11 Modem Card Connector U20 PCMCIA Socket CN12 External FDD CD DVD ROM Module Connector GF1 Golden Finger for Debug Board CN13 Keyboard Connector BT1 RTC Battery Jumper and Connector Information C...

Page 102: ...SW2 Setting Switch 1 Switch 2 Switch 3 OFF OFF OFF US keyboard OFF ON OFF European keyboard ON OFF OFF Japanese keyboard OFF OFF ON French Keyboard Switch 4 Switch 5 ON OFF OEM BIOS OFF OFF Acer BIOS Switch 6 ON Bypass password OFF Check password DM2 DIMM Socket 2 ...

Page 103: ...made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines Note To scrap or to return the defective parts you should ...

Page 104: ...01 001 NS LCD12 1 TFT SHARP LCD 12 1 TFT SHARP LQ121S1DH01 56 0740C 001 NS INVERTER INVERTER T62 123 C 00 TFT 370P 19 21030 701 NS INVERTER CABLE C A INV 20 15P 175MM TM330 50 40C02 001 NS LCD COAXIAL CABLE 12 1 TFT SHARP C A LCD COAXIAL TM330 50 40C01 001 C A LCD COAXIAL GRN TM330 50 40C05 001 NS HINGE PACK ASSY HINGE PACK TM330 6K 40C01 001 NS LCD PANEL ASSEMBLY 12 1 TFT ASSY LCD PNL 330 60 40C0...

Page 105: ...IMM 32MB SDRAM SAMSUNG DIMM KMM466S424 CT F10 32M V C 72 46424 B0E NS DIMM 32MB SDRAM LG SDIMM 32MB GMM2645228 CTG 10K 72 26458 00N NS DIMM 32MB SDRAM NEC SO DIMM 253409 10 32MB NEC NEW 72 25349 B0N NS DIMM 64MB SDRAM MICRON SDIMM 64M MT8LSDT864H G 662B3 72 08864 C0N NS DIMM 64MB SDRAM MITSUBISHI SDIMM M5M4V64S40 BTP 8L 72 54644 C0N FRU Field Replaceable Unit List P N 91 40CXX XXX Picture No Partn...

Page 106: ...NS DIMM 128MB SDRAM SAMSUNG SO DIMM 128M KMM466S1723 T2 F0 72 46172 00N Storage Device NS HDD ASSEMBLY 4 3G IBM ASSY HDD MODULE 4 3G TM330 6M 40C02 001 NS HDD 4 3G IBM HDD 4 3G IBM DKLA24320 56 02834 102 NS HDD PLATE ASSY HDD PLT TM330 60 40C15 001 NS HDD BAZEL BZL HDD PC 050 330 41 40C01 001 NS HDD ASSEMBLY 4 8G IBM ASSY HDD MODULE 4 8G TM330 6M 40C02 003 FRU Field Replaceable Unit List P N 91 40...

Page 107: ...ZL HDD PC 050 330 41 40C01 001 NS HDD ASSEMBLY 6 4G IBM ASSY HDD MODULE 6 4G TM330 6M 40C02 002 NS HDD 6 4G IBM HDD 6490MB IBM DBCA 206480 56 02A02 031 NS HDD PLATE ASSY HDD PLT TM330 60 40C15 001 NS HDD BAZEL BZL HDD PC 050 330 41 40C01 001 FRU Field Replaceable Unit List P N 91 40CXX XXX Picture No Partname Description Part No ...

Page 108: ...UCHPAD MULTI SWITCH SYNAPTIC 56 1740C 001 9 TM 330 MAINBOARD D 333 330 MAIN BOARD D 333 55 40C01 001 NS TM 330 MAINBOARD D 366 330 MAIN BOARD D 366 55 40C01 011 NS TM 330 MAINBOARD D 300 330 MAIN BOARD D 300 55 40C01 021 Keyboard 23 KEYBOARD US VERSION KB US JME K9811 TM330 90 40C07 001 FRU Field Replaceable Unit List P N 91 40CXX XXX Picture No Partname Description Part No ...

Page 109: ...BTY PACK CGP E 618AE 330 60 40C07 001 NS POWER CORD CORDSPT2 1 8 2C7A125V 1830MM 27 01618 001 External Module NS CD ROM FDD MODULE CD ROM FDD MODUL TEAC DF240500 90 40C28 001 NS DVD ROM FDD MODULE DVD FDD MODUL TEAC DF220500 90 40C28 002 Mechanical Parts 13 UPPER CASE ASSY U CASE 330 60 40C01 001 FRU Field Replaceable Unit List P N 91 40CXX XXX Picture No Partname Description Part No ...

Page 110: ...02 001 NS LOWER DIMM COVER CVR DIMM L PL 050330 42 40C05 001 15 MIDDLE COVER SPEAKER ASSEMBLY ASSY MIDDLE CVR TM330 60 40C08 001 NS CPU HEATSINK WITH FAN ASSY CPU HSINK 330 60 40C03 001 3 MODEM HEAT PLATE PLT HEAT AL TM330 34 40C11 001 FRU Field Replaceable Unit List P N 91 40CXX XXX Picture No Partname Description Part No ...

Page 111: ... 40C01 001 NS HINGE CAP PACK ASSY HINGE CAP PACK TM330 6K 40C01 002 Screws NS SCREWS BLACK SCRW WHMS CBZ M2 5 L4 BLACK 86 9A323 4R0 18 SCREWS SCRW WCH FLT M2 L4 B ZN 86 9A322 4R0 19 SCREWS BLACK SCRW KAM MS SBZ M2 L9 BLACK 86 9A322 9R0 NS SCREWS BLACK SCRW WH MS CBZ M2 5 L4 BLACK 86 9A323 4R0 FRU Field Replaceable Unit List P N 91 40CXX XXX Picture No Partname Description Part No ...

Page 112: ...H PAN M2 4L C ZN 86 9A552 4R0 Miscellaneous 5 330 NAME PLATE PLT NAME C NOTE PC TM330 40 42B01 101 NS LCD CUSHION CSN LCD RUBBER 330 47 40C01 001 NS FOOT RUBBER FOOT RUBBER BUBBER BT 42 43B29 001 NS LCD LATCH LATCH LCD NYLON 050 330 42 40C06 001 NS LCD LATCH SPRING SPRING CATCH STEEL TM330 34 40C13 001 NS RTC Battery IC RTC BQ3285LD SSOP 24P 71 03285 B01 FRU Field Replaceable Unit List P N 91 40CX...

Page 113: ...er Product Name TravelMate 330 Description Notebook Personal Computer Model Number Definitions Model No LCD CPU Memory HDD Ext Module BTY 330T 12 1 TFT Pentium II Dixon 300 BGA on board 32MB for U S and Taiwan 64 MB for other locations 4 8GB FDD 24X CD ROM Li Ion 331T 12 1 TFT Pentium II Dixon 333 BGA on board 32MB for U S and Taiwan 64 MB for other locations 4 8GB FDD 24X CD ROM Li Ion 332T 12 1 ...

Page 114: ...114 Model Number and Configurations ...

Page 115: ... LAN Card Vendor Adapter Name Win 98 Win 95 Win NT LAN 3COM 10 100 16bits Fast EtherLink pass pass pass w fix TDK Ethernet PC card LAN Adapter pass pass pass w fix Xircom Credit card Ethernet Adpater 10 100 pass pass pass w fix 3COM TokenLink III 16 4 pass w fix pass pass w fix IBM EtherJet PC Card pass pass pass w fix IBM Turbo 16 4 TokenRing PC Card pass w fix pass pass w fix Multifunction Card ...

Page 116: ...h fix pass w fix Other Xircom Pocket Ethernet III pass w fix pass pass Vendor Adapter Name Win 98 Win 95 Win NT Modem up to 28 8K LASAT Credit 288 DK 144 288 FAX Modem pass pass pass Modem up to 33 6K DLink Winconnect 33 6K Fax modem pass pass pass IBM PCMCIA Data Fax Modem International 33 6 14 4 pass pass pass Modem up to 56K Pretec Modem 56K pass pass pass TDK K56Kflex Data Fax modem pass pass ...

Page 117: ...ss Microsoft Natural Keyboard pass pass pass Mouse IBM PS 2 Mini Mouse II pass pass pass Logitech PS Style mouse pass pass pass Microsoft Serial Mouse pass pass pass Microsoft IntelliMouse pass pass pass Projector Acer Scope7763 None None pass Parallel Printer IBM Network Printer 17 pass pass pass HP LaserJet 6MP pass pass pass Vendor Adapter Name Win 98 Win 95 Win NT PCMCIA CD ROM IBM Portable 20...

Page 118: ...118 Test Compatible Components List ...

Page 119: ...ormation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Main manuals Bios updates Software utilities Schematics Spare parts lists Chips TABs Technical Advisory Bulletin The service repair section provides you with downloadable information on Troubleshooting guides Tooling box information Repair instructions for specific...

Page 120: ...rvices we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us ...

Page 121: ...nagement sub menu 52 Startup Configuration sub menu 47 System Information sub menu 45 System Security sub menu 50 boot display device setting in BIOS Utility 47 boot drive sequence setting in BIOS Utility 48 brightness hot keys 17 C caps lock on indicator 12 Combo Drive 21 computer display 10 keyboards 13 on indicator 12 power management 38 D date setting in Setup Utility 46 Disassembly Battery Pa...

Page 122: ... Mechanical Parts 109 PCB 108 Power 109 Screws 111 Storage Device 106 H hard disk power management 38 Hardware Configuration and Specifi cation 24 Hibernation mode 39 40 conditions 40 entering 40 hot key 17 resuming from 40 Hotkeys See Heuristic Power Man agement I indicator lights 12 infrared setting in BIOS Utility 49 Intermittent Problems 98 Interrupt Channel Assignment 24 J Jumper and Connecto...

Page 123: ...etup Utility 51 setting in Setup Utility 51 power managing in BIOS Utility 52 power management 38 ACPI 41 advanced 41 power management modes display standby mode 38 hard disk standby mode 38 Hibernation mode 39 40 sleep mode ACPI 40 Standby mode 39 Power System Check 88 Battery Pack 89 Power Adapter 88 Processor 26 R Removing 75 DIMM 75 Fan 82 Keyboard 75 Lower Case 79 MODEM Board 77 PCMCIA Slot 8...

Page 124: ...System Check Procedures 86 T Test Compatible Components List 115 I O Peripheral Test 117 I O Storage Adapter 117 PCMCIA LAN Card 115 PCMCIA Modem Card 116 Test Compatible PCMCIA SCSI Card 115 TFT 9 time setting in Setup Utility 46 touchpad 19 hot key 17 Touchpad Check 89 Troubleshooting 85 U Undetermined Problems 98 USB 9 utility BIOS 43 54 V volume hot keys 17 ...

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