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Acer SP314-21, User Manual

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Acer SP314-21 User Manual Download Page 76

76 - Frequently asked questions

How do I check for Windows updates?

Tap the 

Windows Start button

 > 

Settings

 > 

Update & Security

  >

Windows Update

. Tap 

Advanced options

 to configure the settings.

Where can I get more information?

For more information please visit the following pages:

• Windows 10 information: 

www.microsoft.com

• Support FAQs: 

support.acer.com

Summary of Contents for SP314-21

Page 1: ...USER S MANUAL Spin 3...

Page 2: ...nual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be...

Page 3: ...passwords 44 Entering passwords 45 Fingerprint Reader 46 How to use the fingerprint reader 46 BIOS utility 51 Boot sequence 51 Setting passwords 51 Power management 52 Saving power 52 Battery pack 54...

Page 4: ...of contents Internet and online security 79 First steps on the net 79 Protecting your computer 79 Choose an Internet Service Provider 79 Network connections 81 Surf the Net 82 Internet security softw...

Page 5: ...for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a...

Page 6: ...leshooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and...

Page 7: ...r device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above 50 C 122 F Do not subj...

Page 8: ...cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly dama...

Page 9: ...d the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated...

Page 10: ...at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharg...

Page 11: ...household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery...

Page 12: ...ow you around your new Acer computer Screen view Icon Item Description 1 Microphones Internal digital microphones for sound recording 2 Camera Camera for video communication or taking photos A light n...

Page 13: ...ional Fingerprint reader for Windows Hello and security 4 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to...

Page 14: ...ion SuperSpeed USB Icon Item Description 1 DC in jack Connects to an AC adapter 2 USB Type C port Connects to USB devices that adopt the USB Type C connector Support USB 3 2 Type C Gen 2 with transfer...

Page 15: ...y to start charging Specifications vary depending on model 2 Power indicator Indicates the computer s power status Battery indicator Indicates the computer s battery status Charging The light shows am...

Page 16: ...ot cover or obstruct the openings 2 Speakers Deliver stereo audio output Icon Item Description 1 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 2 Ba...

Page 17: ...ppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data...

Page 18: ...nds a Break Command Insert Insert Turns Insert on or off Pg Up Page up Scrolls up a page in a document Pg Dn Page down Scrolls down a page in a document Icon Function Description Hotkey Icon Function...

Page 19: ...ard has two keys that perform Windows specific functions Key Description Windows key Pressed alone it returns to the Start screen or to return to the last open app Application key This key has the sam...

Page 20: ...or Sketchpad C Charge pin Insert the stylus into the slot completely to start charging 15 seconds charging provide more than 90 minutes of usage 300 seconds charging provide more than 100 minutes of u...

Page 21: ...lide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an it...

Page 22: ...pe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with...

Page 23: ...n the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your...

Page 24: ...data or create a factory default backup If you cannot access Acer Care Center click Settings in the Start menu select Update Security and then click Recovery Creating a file history backup Recovery Ma...

Page 25: ...ve Select the USB drive from the drop down list 4 Click More options to select back up options which best fit your needs such as schedule the backup interval how long you want to keep those backups de...

Page 26: ...d LAN drivers if you install another operating system 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Backup wireless and LAN drivers Choose...

Page 27: ...s you to quickly and easily back up your operating system installed apps and data 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Create back...

Page 28: ...28 Recovery 4 Click Security and Maintenance in the bottom left of the page and click Recovery...

Page 29: ...Recovery 29 5 Select Create a recovery drive to open the Recovery Drive window 6 Make sure Back up system files to the recovery drive is selected and click Next...

Page 30: ...e PC to detect the USB drive then click Next 8 Everything on the drive will be deleted Click Create to continue 9 You will be shown the backup progress on the screen 10 Follow the process until it com...

Page 31: ...s 1 From Start select Care Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window Important Write a unique descriptive label on the backup such as W...

Page 32: ...our personal files Click Next to continue Important If you have apps installed on your PC they will be removed If you d like not to restore apps and setting that came with your PC go to Change setting...

Page 33: ...eset progress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7...

Page 34: ...34 Recovery 2 Select the Restore tab and click Get Started to open the Recovery window...

Page 35: ...ed to Choose an option Select Remove everything to reset your PC back to its factory default 4 Click Change settings to choose restore settings Data erasure and Data drives which best fit your needs T...

Page 36: ...8 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 9 Follow the process until it completes 10 When your PC has completed the rese...

Page 37: ...er is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only...

Page 38: ...icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth setting...

Page 39: ...ea network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Y...

Page 40: ...name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 Y...

Page 41: ...Connecting to the Internet 41 4 Once you select a wireless network select Connect 5 If required enter the network s password...

Page 42: ...to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the L...

Page 43: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Page 44: ...uthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you mu...

Page 45: ...e appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer I...

Page 46: ...e fingerprint reader to sign in and unlock your Acer notebook In order to use the fingerprint reader you must first configure the fingerprint reader to recognize your fingerprint to confirm your ident...

Page 47: ...Fingerprint Reader 47 2 Set a PIN code 3 In Windows Hello Fingerprint select Set up to configure the fingerprint reader...

Page 48: ...48 Fingerprint Reader 4 In the Windows Hello set up window select Get started to begin the fingerprint configuration 5 Enter your PIN to confirm your identity...

Page 49: ...der 49 6 When the Windows Hello setup window appears follow the onscreen directions Press and hold your finger on the fingerprint sensor and then lift Repeat this step until the fingerprint configurat...

Page 50: ...o sign in or unlock your computer by placing your fingerprint on the fingerprint reader You may select Add another finger to add another fingerprint to unlock the computer Note If the notebook has mul...

Page 51: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on bo...

Page 52: ...rtup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce...

Page 53: ...Power management 53 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes...

Page 54: ...nect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully...

Page 55: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...

Page 56: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...

Page 57: ...ington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer B...

Page 58: ...key or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After di...

Page 59: ...reater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature Sett...

Page 60: ...e computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray mac...

Page 61: ...the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compat...

Page 62: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Page 63: ...le USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 Gen 2 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the po...

Page 64: ...USB Type C ports support up to USB 3 2 SuperSpeed USB 10 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such...

Page 65: ...depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while usi...

Page 66: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Page 67: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Page 68: ...estion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact inf...

Page 69: ...s being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system...

Page 70: ...the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my...

Page 71: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you cal...

Page 72: ...eave your computer running but not be disturbed by notifications Tap the Windows Start button and tap Settings System Notifications actions From here you can enable disable notifications for all of yo...

Page 73: ...Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I arrange tiles in groups Yes you can Tap and hold a tile until you see the screen dim Drag...

Page 74: ...alarm 8 Select On or Off to activate or deactivate the alarm Where are my apps Tap search box and type the name of the app you would like to open using the pop up keyboard To view the complete list of...

Page 75: ...st and scroll to Windows Accessories to see the list of legacy programs What is a Microsoft ID account A Microsoft account is an email address and password that you use to sign in to Windows You can u...

Page 76: ...the Windows Start button Settings Update Security Windows Update Tap Advanced options to configure the settings Where can I get more information For more information please visit the following pages W...

Page 77: ...be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order togeth...

Page 78: ...O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dea...

Page 79: ...t Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about the...

Page 80: ...s fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected t...

Page 81: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...

Page 82: ...er Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the...

Page 83: ...ometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been p...

Page 84: ...hey ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into...

Page 85: ...a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected T...

Page 86: ...uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal informat...

Page 87: ...security 87 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and a...

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