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Frequently asked questions
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How do I configure the network?
Auto-Configuration Network Setup: The default setting of the APG is as a
DHCP client. When the APG is connected to a LAN that already has a DHCP
server present, the APG takes the IP address assigned to it by the server.
When the APG is connected to a LAN that does not have a DHCP server, the
APG becomes the DHCP server in the network.
•
Why doesn't my device obtain an IP address automatically?
The device will ask for an IP address from your enterprise DHCP server
while booting up, however, sometimes it might fail to obtain an IP address
in complex network environments. The system will obtain the IP address
again once there is another DHCP server detected or you can configure
your device IP address via Network Setup from the web admin page.
•
How do I reset the APG to the factory setting?
Press the reset button and press the power button for 20 seconds to reset
to factory settings.
•
What do I do if I'm not redirected to the APG's web page automatically?
1. Make sure you have connected to the APG.
2. Make sure your IP address is configured to Obtain an IP address
automatically or you have entered the proper IP address.
3. Turn off the your Internet browser’s proxy settings.
•
What do I do if I can't enter the APG web page?
1. Make sure you have connected to the APG.
2. Make sure your IP address is configured as to Obtain an IP address
automatically or you have entered the proper IP address.
3. Turn off the your Internet browser’s proxy settings.
4. Open your browser again and you will be redirected to the APG's web
page automatically, or you can enter the device IP manually.
•
What can I do if I can't download the APG application?
1. Make sure you have connected to the APG.
2. Make sure your IP address is configured to Obtain an IP address
automatically or you have entered the proper IP address.
3. Turn off the your Internet browser’s proxy settings.
4. Open your browser again and you will be redirected to the APG's web
automatically, or you can enter the device IP manually.
5. Download the application as required.
•
Should I install the application again after upgrading the firmware?
Yes. Download and install the application again.
•
What should I check for if I can't find the APG?
Is the PC connected to the APG?
