background image

14

CONNECT 0300/REL

16

CONNECT 1200/REL

17

CONNECT 2400/REL

18

CONNECT 4800/REL

19

CONNECT 9600/REL

20

CONNECT 19200/REL 21

CONNECT 38400/REL 26

CONNECT 57600/REL 27

NEGOTIATION PROGRESS CODES

CARRIER 300

40

CARRIER 1200/75

44

CARRIER 75/1200

45

CARRIER 1200

46

CARRIER 2400

47

CARRIER 4800

48

CARRIER 7200

49

CARRIER 9600

50

CARRIER 12000

51

CARRIER 14400

52

COMPRESSION: CLASS 5

66

COMPRESSION: V.42BIS

67

COMPRESSION: NONE

69

PROTOCOL: NONE

70

PROTOCOL: LAP-M

77

PROTOCOL: ALT

80

Section Six - Troubleshooting

This section describes some of the common problems

you may encounter while using your modem. If you can not
resolve your difficulty after reading this chapter, contact your
dealer or vendor for assistance.

Modem does not respond to commands.

1.

Make sure the communication software is configured to
“talk” to the modem on the correct COM port and IRQ setting
(same COM port and IRQ setting as the modem). Your
communication software must know which address your
modem is using in the system in order to pass data to it.
Similarly, IRQ settings must be set correctly to receive data
from the modem.

2.

Make sure that your modem is initialized correctly. Your
modem may have been initialized to not display responses.
You may factory-reset the modem by issuing AT&F and
press ENTER. The factory default allows the modem to
display responses after a command has been executed.

3.

Make sure the baud rate setting in your software is set to
57600, 38400, 19200, 14400, 9600, 2400, 1200, or 300 bps.
An incorrect baud rate prevents the modem from operating
properly.

4.

Make sure that the modem is not conflicting with another
COM port or IRQ in a non-PnP system.

Modem does not dial.

Summary of Contents for Modemconte

Page 1: ...stallation 1 Section Three AT Command Set 4 Section Four S Register Summary 12 Section Five Result Codes 13 Section Six Troubleshooting 14 Section Seven Specifications 16 Section Eight Support And Service 16 Section Nine FCC DOC Copyright And Other Notices 17 Part 49 AA808 001 ACER 14 4 TAD SP 1 xx Featuring Advanced Full Duplex Speakerphone Functions ...

Page 2: ... is a two step process consisting of actual hardware installation and communica tion software installation and configuration 2 1 Unpacking Your Modem Before you begin your installation be certain that you have all the items listed below This package contains A modem A telephone cable User s manual Configuration software Software for the modem Software user s manual 2 2 Hardware Installation Instal...

Page 3: ...nally connect your telephone to the modem s PHONE connector See figure 2 3 10 ConnectthemicrophoneplugintotheMIC jack Seefigure 2 3 11 Connectyour poweredspeaker s intotheLineOut jackof the sound card 12 Turn your computer on Your modem is now installed 2 3 Plug and Play Your modem supports Plug and Play PnP and can easily be configured using any Plug and Play compliant PC YourPCisPnPcompliantifyo...

Page 4: ...odem type in yourdatacommunicationssoftware Selecta GenericClass 2 modem type in your FAX software and select a Sierra modem type in your voice software 2 5 Using Fax Voice and Speakerphone Capabilities of the Modem Your modem has built in advanced FAX Voice and Full Duplex Speakerphone functions These functions are accessedthroughsoftware PleaseconsultyourFAX Voice Speakerphone software manual ab...

Page 5: ...ection 3 for a summary description of the modem command set before manually accessing the modem You may want to read the software manual first however as the software may already provideauserfriendlymethodofaccessingthefunctionsyou need i e dialing or answering calls 2 8 Where To Go From Here You should familiarize yourself with the functions available from the included software by reading its man...

Page 6: ...spaces may be inserted between com mands If you omit a parameter from a command that requires one it is just like specifying a parameter of 0 Example ATH ENTER This command causes your modem to hang up 3 3 Basic AT Commands Inthefollowinglistings alldefaultsettingsareprinted in bold text Command Function A Manuallyanswerincomingcall A Repeatlastcommandexecuted Donotprecede A with AT or follow with...

Page 7: ...4400 I1 Display 000 I2 Internalmemorytest I3 Firmwarerevisionnumber I4 Configurationsettings I6 DSP L_ L0 Lowspeakervolume L1 Lowspeakervolume L2 Medium speaker volume L3 Highspeakervolume M_ M0 Internalspeakeroff M1 Internal speaker on until carrier detected M2 Internalspeakeralwayson M3 Internal speaker on until carrier detected and offwhiledialing N_ N0 Line speed set by register S37 N1 Origina...

Page 8: ...DCE speed only X_ X0 HayesSmartmodem300compatible responses blinddialing X1 Same as X0 plus all CONNECT responses blinddialing X2 Same as X1 plus dial tone detection X3 Same as X1 plus busy signal detection blind dialing X4 Allresponsesanddialtoneandbusysignal detection Y_ Y0 Modem does not send or respond to break signals Y1 Modemsendsbreaksignalforfourseconds beforedisconnecting Z_ Z0 Reset and ...

Page 9: ...ertrainingsequencenot required N1 Special echo canceller training sequence required P_ P0 United States setting for off hook make to on hook break ratio P1 UKandHongKongoff hook make to on hook break ratio Q_ Q0 Asynchronousoperation Q5 Modem connects using MNP or V 42 Q6 ModemconnectsinNormalmode S_ S0 Force DSR Signal High ON S1 DSR is off in command mode on in on line mode T_ T0 Ends test in pr...

Page 10: ...nabled 3 5 MNP V 42 V 42bis Commands An n 0 Setauto reliablefallbackcharacterton where 127 n 0 to 127 ASCII Requires the C2setting C_ C0 Disable MNP Class 5 data compression C1 Enable MNP Class 5 data compression D_ D0 512 byte dictionary for V 42bis D1 1Kbyte dictionary D2 2Kbytedictionary C_ C0 Do not buffer data during LAPM MNP handshaking C1 Buffer all data for 4 seconds until receiving 200 ch...

Page 11: ... Fax auto answer enable Default is 0 FBOR Data Bit Order FBUF BufferSize FBUG SessionMessageReportingParameter FCIG ReportRemoteIDResponse CIG FCFR ConfirmationtoReceivePrompt FCLASS ServiceClassIdentificationandControl FCON FacsimileConnectionResponse FCR CapabilitytoReceive FCSI ReportRemoteIDResponseCalledStation FCSIG n Local Polling ID String FDCS string ReportSessionResponse FDCC n DCEFaxCap...

Page 12: ...edistinctiveringdetection VD0 Transmit voice data VD1 ReceiveVoiceData VF n SetFIFO size VG n Gain setting in voice record mode VH n Energizerelay VL Setrun lengthencoding VM n Microphonecommand VNH n Sethookbehaviorforfaxanddatacallswithin voicecalls VRA n Ringbackgoesawaytimer VRN n Ringbacknevercametimer VSC n Setcompressionmodeton VSD 0 1 2 Silencedeletioncontrol disable 1sec 5sec VSI n Setsil...

Page 13: ... by commands Ifyouuseacommandtochangearegistervalue thecommandremainsineffectuntilyouturnofforresetyour modem Yourmodemthenrevertstotheoperatingcharacter istics specified in its non volatile memory Refer to Section 3 for information on how to use the AT commands to manipulate the S registers Table 4 1 S Registers Register Function Range units Default S0 Auto answerRing 0 255 rings 0 S1 Ringcounter...

Page 14: ...aximumlinespeed 0 11 0 S38 Forcedhangupdelay 0 255 20 S46 Selectdatacompression 136 138 138 S48 Featurenegotiation 0 7 128 7 S49 Bufferlowerlimit 0 255 10 S50 Bufferupperlimit 0 255 200 S63 LeasedLinecarrierlevel 0 15 0 S82 BreakSignaling 3 7 128 128 S86 Connection failure code 0 4 9 10 12 14 S98 Speakerphonesquelchtimer 0 255 001second 10 Section Five Result Codes BASIC RESPONSE CODES OK 0 CONNEC...

Page 15: ...not respond to commands 1 Make sure the communication software is configured to talk tothemodemonthecorrectCOMportandIRQsetting same COM port and IRQ setting as the modem Your communication software must know which address your modem is using in the system in order to pass data to it Similarly IRQ settings must be set correctly to receive data fromthemodem 2 Make sure that your modem is initialize...

Page 16: ...begins Try pressing the ENTER key a few times 2 Make sure the correct data format data bits stop bits and parity bits and flow control RTS CTS method are being used 3 Makesurethecorrectterminalemulationmodeisbeingused seecommunicationsoftwaremanual 4 MakesurethemodemisnotsharinganIRQorCOMportwith anotherdeviceinanon PnPsystem High pitch tone is heard whenever you answer the phone 1 MakesureAuto An...

Page 17: ...V 22 V 21 V 17 Bell212 103 MNPprotocols MNP 5 4 3 2 HostInterface 16 bit PC bus COMports 1 2 3 4 IRQlines 3 4 5 7 9 10 11 12 FAXGroup GroupIIISend ReceiveStandard FAXCommandset EIA TIA PN2388 Service Class 2 VoiceCommandset Sierra EscapeDetection TIESEscapeSequence Transmitlevel 11 dBm 1 dBm ReceiverSensitivity 43 dBm UART 16550 compatible Data format 300 57600 bps Power 0 75 W Temperature 0 to 55...

Page 18: ...elephoneservice In the event that this equipment should fail to operate properly disconnecttheequipmentfromthephonelinetodetermineifitis causingtheproblem Iftheproblemiswiththeequipment discon tinue use and contact your dealer or vendor The FCC also requires the transmitter of a FAX transmission be properly identified per FCC Rules Part 68 Sec 68 381 c 3 9 2 FCC Class B Statement Thisequipmenthasb...

Page 19: ... be aware that compliancewiththeaboveconditionsmaynotpreventdegrada tionofserviceinsomesituations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipmentmalfunctions maygivethetelecommunicationscom pany cause to request the user to disconnect the equipment User...

Page 20: ...t notice Conse quently the manufacturer assumes no liability for damages in curreddirectlyorindirectlyfromerrors omissionsordiscrepan cies between the product and the manual All registered trademarks are the property of their respective owners Copyright 1995 All rights reserved No reproduction of this documentinanyformispermittedwithoutpriorwrittenauthori zationfromthemanufacturer First Edition MA...

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