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Frequently asked questions - 41

If the country you are traveling in does not have an Acer-authorized 
ITW service site, you can still get in contact with our offices worldwide. 
Please visit 

www.acer.com

.

Before you call

Please have the following information available when you call Acer for 
online service, and please be at your computer when you call. With 
your support, we can reduce the amount of time a call takes and help 
solve your problems efficiently. If there are error messages or beeps 
reported by your computer, write them down as they appear on the 
screen (or the number and sequence in the case of beeps).
You are required to provide the following information:

 

Name: _______________________________________

 

Address: ______________________________________

 

Telephone number:  _____________________________

 

Machine and model type: _________________________

 

Serial number:  _________________________________

 

Date of purchase:  ______________________________

Summary of Contents for Iconia W4

Page 1: ...1 User s Manual...

Page 2: ...great reason for you to get an Acer ID Remotely access your PC from your other devices with our free Acer Remote Files app Get the latest Acer offers and product information Register your Acer device...

Page 3: ...Windows 8 1 24 Adding a Bluetooth device 25 Securing your computer 29 Using passwords 29 Entering passwords 29 Battery pack 31 Battery characteristics 31 Charging the battery 31 Optimizing battery lif...

Page 4: ...seful information on caring for your computer and your health Where to find the power button ports and connectors How to create recovery backups Guidelines for connecting to a network and using Blueto...

Page 5: ...ons and safety notices for your tablet It is available from the desktop double click the Help icon and click User s Manual in the menu that opens Basic care and tips for using your computer Turning yo...

Page 6: ...ever place the computer on uneven surfaces Taking care of your AC adapter Here are some ways to take care of your AC adapter Do not connect the adapter to any other device Do not step on the power cor...

Page 7: ...st things first 7 If either of the following occurs The computer has been dropped or the body has been damaged The computer does not operate normally Please refer to Frequently asked questions on page...

Page 8: ...of your tablet computer Top view 1 2 No Item Description 1 Power button Press to turn the tablet on press again to place the tablet in Sleep mode Press and hold to turn the tablet off 2 Charging indi...

Page 9: ...ghtened out paperclip into the hole to reboot the tablet 4 HDMI Micro Connector Supports high definition digital video connections 5 MicroSD card slot Insert a microSD card into this slot Bottom view...

Page 10: ...pixel camera for video communication 3 Camera indicator light Lights up when camera is active Not available on all models 4 Windows key Press once to open the Start menu 3 Headset speaker jack Connect...

Page 11: ...t available on all models 2 Camera 5 megapixel camera for taking high resolution images 1 2 Note Display orientation may be fixed when apps designed for a specific orientation are running These includ...

Page 12: ...rive you must first create a recovery backup The recovery backup includes the entire original contents of your computer s hard drive including Windows and all factory loaded software and drivers Using...

Page 13: ...window opens Make sure Copy contents from the recovery partition to the recovery drive is selected This provides the most complete and safest recovery backup 3 Plug in the USB drive then click Next M...

Page 14: ...create a Drivers and Applications Backup that contains the factory loaded software and drivers needed by your computer you may use either a USB storage drive or if your computer features a DVD recorde...

Page 15: ...n the screen 4 Follow the process until it completes If you are using optical discs the drive ejects each disc as it completes burning it Remove the disc from the drive and mark it with a permanent ma...

Page 16: ...Reset your operating system If nothing else has solved the problem and you want to reset your system but keep your user information see Returning your system to its factory condition on page 18 4 Rese...

Page 17: ...en click Acer Recovery Management in the list of apps Click Reinstall Drivers or Applications You should see the Contents section of the Acer Resource Center Click the install icon for the item you wa...

Page 18: ...lick Next then Finish 5 A confirmation window appears click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer Return...

Page 19: ...then reinstalls Windows and all software and drivers that were pre installed on your system If you can access important files on your hard drive back them up now See Restore Factory Settings with Acer...

Page 20: ...ur files a Just remove my files quickly erases all files before restoring your computer and takes about 30 minutes b Fully clean the drive completely cleans the drive after each file is erased so no f...

Page 21: ...process Customized Restore with Acer Recovery Management 1 Click Customized Restore Retain User Data 2 The Refresh your PC window opens 3 Click Next then Refresh 4 The recovery process begins by rest...

Page 22: ...BIOS press and hold the Volume Up key before pressing the power button release both buttons after pressing the power button 4 Select the Boot option in the left pane 5 Under Boot priority order move E...

Page 23: ...sword if required Acer notebook computers feature an Airplane mode hotkey that turns the network connection on or off You can use the network management options to turn your wireless network on off or...

Page 24: ...r devices are paired or connected Enabling and disabling Bluetooth The Bluetooth adapter must be enabled on both devices Enabling Bluetooth from Windows 8 1 Bluetooth on your computer is disabled by d...

Page 25: ...th device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turn...

Page 26: ...will show up in the list of devices if it was successfully paired Open the Control Panel and under Hardware and Sound Note Some devices using older versions of the Bluetooth technology require both d...

Page 27: ...and printers Tap and hold on your device and select Advanced Operations Connect to operation window The operation window enables you to play music and audio from your device through your computer sen...

Page 28: ...8 Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Page 29: ...esume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resum...

Page 30: ...orrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press a...

Page 31: ...your computer on AC power while your battery is charging However charging the battery with the computer turned off significantly reduces charge time Conditioning a new battery pack Before you use a b...

Page 32: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...

Page 33: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...

Page 34: ...34 Ports and connectors In this section you will find Information on the ports and connectors fitted to your computer...

Page 35: ...aking up system resources The Micro USB port provides a compact port that is compatible with USB 2 0 devices Note A Micro USB to USB adapter is needed to connect to USB devices that use a full sized c...

Page 36: ...iver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the be...

Page 37: ...uestion In this section you will find Frequently asked questions Tips for using Windows 8 1 Troubleshooting information How to protect yourself while online Where to find Acer service center contact i...

Page 38: ...cal drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB disk or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the syst...

Page 39: ...turn off I want to eject the optical drive tray without turning on the power There is a mechanical eject hole on the optical drive Simply insert the tip of a pen or straightened out paperclip into th...

Page 40: ...l Travelers Warranty ITW that gives you security and peace of mind when traveling An ITW passport came with your computer This passport contains all you need to know about the ITW program A list of av...

Page 41: ...duce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number...

Page 42: ...will open Start where you can launch apps How do I see all of my apps Swipe upwards from the bottom of Start Can I make the All apps view the default for Start Yes you can just follow these steps 1 G...

Page 43: ...rds tap Settings Power and select the action you d like to take Can I just turn off notifications You can turn off notifications during certain hours so that you can leave your computer running but no...

Page 44: ...ed while the computer is running on battery power 3 Tap Add a folder and open the folder you wish to use your Pictures folder will open by default Tap Use this folder OK 4 You can see the list of fold...

Page 45: ...s in groups Yes you can Tap and hold a tile until you see the screen dim When you release the tile the Customize menu appear at the bottom of the screen You will see Name group appear above unnamed gr...

Page 46: ...en and tap All apps How do I make an app appear on Start If you re in All apps and you want to make an app appear on Start Tap and hold a tile until you see the screen dim When you release the tile th...

Page 47: ...wipe right from the left edge of the screen until you see a column divider to display both apps simultaneously Up to three apps may be displayed via three columns at the same time Can I show my deskto...

Page 48: ...s Change PC settings Accounts Connect to a Microsoft account and follow the onscreen instructions How do I add a favorite to Internet Explorer Internet Explorer 10 doesn t have traditional favorites i...

Page 49: ...essages on page 49 Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the r...

Page 50: ...service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center...

Page 51: ...Provider ISP which supplies the connection between your computer and the Internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experi...

Page 52: ...nd always on Internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the In...

Page 53: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...

Page 54: ...a working network 1 Access point router 2 Desktop computer 3 Modem 4 Printer 5 Portable computer 6 PDA Smartphone 7 Network cables RJ45 Turning on off a wireless network connection Most computers feat...

Page 55: ...latest information and downloads Security You are probably eager to explore everything the Internet has to offer In order for you to be safe online Acer has pre installed McAfee Internet Security Sui...

Page 56: ...posing a serious security risk What is malware Malicious software also known as malware is software designed to deliberately harm your computer For example viruses worms and Trojan horses are malicio...

Page 57: ...to date will not protect you from all attacks it makes it much more difficult for hackers to gain access to your system blocks many basic and automated attacks completely and might be enough to disco...

Page 58: ...otection updates Make sure you Activate it Choose strong passwords and keep them safe Passwords are a fact of life on the Internet today we use them for everything from ordering flowers and online ban...

Page 59: ...open update your security or urge you to provide information immediately or else something bad will happen Don t take the bait Don t respond to email messages that ask for personal information Legiti...

Page 60: ...y pay for the software or service with money the free software or service you asked for may have been bundled with advertising software adware that tracks your behavior and displays unwanted advertise...

Page 61: ...patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks How do I know when my computer is at risk If the Action Center rep...

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