Acer Iconia A3-A20 User Manual Download

Page: 43 / 52

FAQ and troubleshooting - 43

FAQ

AND

TROUBLESHOOTING

This section lists frequently asked questions that may arise during the
use of your tablet, and gives easy answers and solutions to these
questions.

Aspect

Question

Answer

Audio

Why is there no
sound coming
from the device?

If the headset is plugged into the
device, the speaker is
automatically shut off. Disconnect
the headset.
Check that the device volume
setting is not muted.
Check that the volume control is
not at its lowest setting.

Memory

Why do I have
less storage than
the specifications
say?

A small amount of memory is
reserved for system security.

Multimedia files

Why can’t I view
my picture files?

You may be trying to view an
image that is not supported.

See

Supported formats on page 36

for more information.

Why can’t I view
my video files?

You may be trying to view a video
that is not supported.

See

Multimedia on page 46

for more

information.

Why can’t I play
my music files?

You may be trying to play a file
that is not supported.

See

Multimedia on page 46

for more

information.

Downloaded from LpManual.com Manuals

Summary of Contents for Iconia A3-A20

Page 1: ...User s Manual Downloaded from LpManual com Manuals ...

Page 2: ...d in this manual is subject to change without notice Images provided herein are for reference only and may contain information or features that do not apply to your computer Acer Group shall not be liable for technical or editorial errors or omissions contained in this manual Sign up for an Acer ID and enjoy great benefits Open the Acer Portal app from the Start screen to sign up for an Acer ID or...

Page 3: ...s between your tablet and a PC 20 Connecting a Bluetooth device 21 Accessories 21 Going online 22 Managing Wi Fi connections 22 Browsing the Internet 22 Setting up the Email application 23 Google services 24 Playing music 28 Multimedia playback 28 Managing people and contacts 30 Using the camera and camcorder 33 Camera camcorder icons and indicators 33 Settings 34 Taking a photo 35 Shooting a vide...

Page 4: ...l networking APPs Unpacking your tablet Your new tablet comes packed in a protective box Carefully unpack the box and remove the contents If any of the following items are missing or damaged contact your dealer immediately Acer Iconia A3 A20FHD A3 A20 tablet Product setup and safety information USB cable AC adapter Warranty card Note Before using your tablet for the first time you need to charge i...

Page 5: ...er button Long press to turn the tablet on press briefly to turn the screen on off or enter sleep mode press and hold to turn the tablet off 4 Micro HDMI port Supports high definition digital video connections 5 Micro USB port Slave Connects to a computer via a USB cable Also serves as the charging port for the AC adapter For more information see Charging your tablet on page 8 6 3 5 mm headphone j...

Page 6: ...yed If the tablet s screen turns off it has entered sleep mode Briefly press the power button to wake it up For more information see Waking your tablet on page 19 7 MicroSD card slot Insert a microSD card into the slot 8 Front facing camera A 2 megapixel camera for video chats and self portrait images 9 Touchscreen 10 1 capacitive touchscreen 10 Microphone Receives audio for video chats and intern...

Page 7: ...rate accounts for personal and business contacts you can access and synchonize them from the Accounts settings section See Multiple Google accounts on page 41 Important You must sign in to a Google Account to use Gmail Hangouts Google Calendar and other Google Apps to download APPs from Google Play to back up your settings to Google servers and to take advantage of other Google services on your ta...

Page 8: ...ply slide the large end of the USB cable into the power adapter body it will fit in only one direction You cannot remove or switch the prongs with this type of adapter Removable prong type Align arrows on the power adapter head and body Insert the head onto the power adapter body and turn the head towards CLOSE printed on the head until it clicks into place Simply slide the large end of the USB ca...

Page 9: ...nnector to your tablet and plug the AC adapter into any AC outlet Warning Only use an Acer approved adapter to charge your device Note It is normal for the tablet surface to become warm during charging or long periods of use Downloaded from LpManual com Manuals ...

Page 10: ...hat appears tap the action you want to perform Scroll To scroll up or down the screen simply drag your finger up or down the screen in the direction that you want to scroll The Home screen When you start your tablet or wake it from power saving it will display the Home screen This screen gives you quick access to information and simple controls with widgets or shortcuts to APPs Widgets display inf...

Page 11: ...trols and information When auto rotate is enabled the home screen can rotate to portrait view Search Status and notification area Navigation Widgets Application APPS menu Note Bundled apps differ depending on region and configuration Downloaded from LpManual com Manuals ...

Page 12: ...enu icon Settings Tablet search Select the APPs you want Google Search to search Voice search If voice search is available tap the microphone and speak your search request See Voice Search on page 25 Navigation To navigate through menus and options three or more icons are shown in the bottom left corner Back Tap this icon to go to the previous page or to go up one level in a menu This icon may be ...

Page 13: ... APPs When you are on the last page of APPs swipe to the left to see widgets available on your tablet See Personalizing the Home screen on page 16 Tap the Play Store icon to open Google Play Adding an application to a Home screen Tap and hold an icon to add a shortcut to one of your Home screens When you select an icon you are taken to the initial Home screen You can drag the selected icon to any ...

Page 14: ...14 Using your tablet next track when music is playing Swipe down from the top right side to display Quick Settings Downloaded from LpManual com Manuals ...

Page 15: ...ection Tap to enable and disable data connection If Data connection is disabled you will not be able to use your SIM Data usage Tap to display the data usage for SIM and Wi Fi Location Tap to toggle your device s location services on and off Tap and hold to display location service settings Settings Tap to display your device s settings menu GPS Turn your tablet s GPS on or off Timeout Adjust the ...

Page 16: ...he item to any free area on the screen To view information about the APP or widget drag it to the icon at the top of the screen To move the item to a different Home screen drag it to the side of the screen the Home screen will switch to the screen in that direction Release the item when it is positioned correctly Removing an item from the Home screen To remove an item from the Home screen tap and ...

Page 17: ...ore options Tap and hold a key to select alternative characters if available for that key such as letters with accents or related symbols Changing Google keyboard settings To use a different keyboard language or change settings tap the Input options key then select either Input languages or Google keyboard settings These settings include Auto correction and keyboard sounds Note The layout of the k...

Page 18: ...text You can select and edit text in certain APPs such as text you have entered in a text field Selected text can be cut or copied and later pasted within the same application or to a different application Selecting text To select text that you want to cut copy delete or replace 1 Tap the text you want to select If you can select this text a cursor is inserted below the text 2 Tap and hold the tex...

Page 19: ...button Your tablet will display the Lock screen To unlock the screen press the lock button and follow the lock to the right side of the circle Security Options For additional security you may set a code or number that must be entered to access the tablet such as an unlock pattern a set of dots that must be tapped in the correct order Open the Home screen and tap APPs Settings Security Screen lock ...

Page 20: ...ard capacity in the External SD card section of APPs Settings Storage Transferring files between your tablet and a PC Your tablet and any connected storage devices can be accessed from a PC with a USB connection Connecting to a PC as a USB storage device If you wish to transfer information between your device and your computer either the microSD card in your device or the device s Note Your tablet...

Page 21: ...device MTP the default option or Camera PTP Your device will now be available as a drive in your computer s file explorer Connecting a Bluetooth device Only A2DP stereo headsets playback only no microphone are supported Please check for updates to the tablet s software which may add support for additional Bluetooth devices For Bluetooth settings tap APPs Settings then under WIRELESS NETWORKS tap B...

Page 22: ...not on tap the Wi Fi ON switch and wait for your tablet to detect nearby networks Tap the name of your network and enter a security password if needed Browsing the Internet In order to browse the Internet with your tablet you must be connected to a network with a connection to the internet Using the browser To start browsing tap the Chrome icon on the Home screen or open the application menu and s...

Page 23: ... Setting up the Email application The Email application enables you to access email from most popular email providers Most accounts can be set up in two steps Open the application menu and then tap Email to start setting up your email access Enter your email address and password tap Manual setup to enter the parameters manually or simply tap Next to finish the setup process The combined inbox feat...

Page 24: ...er the recipient s email address the subject and message 5 When you are finished composing your message tap Send Note APPs may not be available in all countries and regions You must activate a Google account before using Google services The first time you access Google services you must read and accept the Terms of Service The contents and design of Google Play varies by region For example in some...

Page 25: ...ety of add on programs and APPs to enhance the functionality of your tablet You can browse Google Play by category or tap the search icon to search for a specific application For the best user experience you are advised to not download APPs that use 3D graphics Once you have selected an application tap the Install button to download and install the application You will be told which services conta...

Page 26: ...nline seem unusual tap Accept download to proceed with the installation You may keep track of the download progress from both the APP s page and the tablet s notification area Downloaded from LpManual com Manuals ...

Page 27: ...pplication from APPs Settings Apps then select the the APP you wish to uninstall and tap Uninstall Deleting an APP icon from the Home screen only deletes the shortcut Google Hangouts Tap Hangouts from the application menu to open Google Hangouts Here you can see a list of your contacts connected to Google Hangouts services Tap on a contact to open a chat session After you have connected you can op...

Page 28: ...ch as Listen Now My Library and Playlists The Listen Now drop down list at the top left stays the same across all views Selecting All music displays all the music you have both on the tablet and in the cloud if cloud service is available in your area Selecting On device displays only Note The available option of Google Play Music varies by region For example in some regions Google Play Music can s...

Page 29: ...tings Help and Send feedback Albums and invidividual tracks have their own Menu buttons as well each with their own set of options You can return to the Home page while playing music The current track along with basic music control functions appear in the notification area See Status and notification area on page 13 Downloaded from LpManual com Manuals ...

Page 30: ...tact If you have activated a Google account that includes contacts your contacts will be synchronized automatically See Synchronization on page 40 Importing contacts Tap the Menu button and select Import Export Tap the option that describes where your contacts are stored When the contacts are found confirm to import the contacts in a new group Adding a new contact Tap to add a new contact If you h...

Page 31: ...imply tap on a box and enter the appropriate information or tap Add another field to enter additional information Editing a contact on your computer If you have synchronized your Google account and contacts you can use your computer to access and edit your contact list Open the internet browser on your computer and go to contacts google com Sign in to your account then select and edit contacts fro...

Page 32: ...contact list Important Back up your contacts before making any changes Tap the Menu button and select Import Export You may then Export your contact list to your tablet s internal memory or other options depending on installed APPs Downloaded from LpManual com Manuals ...

Page 33: ...o taken In the camera window the controls at the top of the screen allow you to change settings The controls at the bottom allow you to take a picture select camera or camcorder zoom in or out and view the last picture video taken Tap the Record button and the camcorder immediately begins recording While recording you are unable to access camera Note It is recommended that you insert a microSD car...

Page 34: ...onds or 15 seconds EV Exposure Value Over or under exposes the image Normal Smile Shutter Beautification HDR EV bracket shot Multi Angle View Photo with sound Continuous shooting Presentation Panorama None Beach Candle light Fireworks Landscape Night Night portrait Party Portrait Snow Sports Steady photo Sunset Theatre None Monochrome Negative Sephia White Board Black Board Aqua Auto Day light Clo...

Page 35: ...tion General settings Storage Choose between Internal storage or SD card Location Set if the location from GPS is stored in the image information A satellite icon appears on the screen when active Grid Turn the composition grid on or off Tutorial Quick tutorial on how to use the camera Reset to default Return configuration back to default settings Taking a photo 1 Ensure the options described abov...

Page 36: ...ternal memory You can view it by tapping the thumbnail in the corner of the screen Alternatively open the application menu and tap Gallery then Camera Select the photo or video you want to view videos are marked with a small play symbol From the Gallery you can share the file using various services and edit the image using various options Tap to see which sharing options are available for the file...

Page 37: ...th to exchange information with Here you can switch Bluetooth on or off rename the tablet adjust the visibility timeout and show received files Tap SEARCH FOR DEVICES to scan for nearby devices To connect to a device tap the device in the list of available devices You may be asked to enter a PIN on both devices to establish the connection Note Only A2DP stereo headsets playback only no microphone ...

Page 38: ...p Settings then under WIRELESS NETWORKS tap More Airplane mode Alternatively swipe down from the top right side of the screen to toggle airplane mode on or off Virtual Private Network VPN This option enables you to connect to a private network such as a secure work or office environment Add a VPN by tapping Settings then under WIRELESS NETWORKS tap More VPN Add VPN network You need to set a lock s...

Page 39: ...tifications on lock screen Wallpaper Set the Home screen background image Brightness Adjusts screen brightness Sleep Configure how long the tablet is idle before it goes to sleep mode Daydream Controls what happens when the tablet is docked and or sleeping Font size Sets the font size so either more text is visible or the text is easier to read HDMI settings Configure HDMI settings Cast screen Con...

Page 40: ...menu tap Settings Under ACCOUNTS tap the appropriate account and again under ACCOUNTS tap that account s email address to access the synchronication settings To add a new account tap Add account Select the type of account Corporate Email Facebook or Google and then follow the onscreen instructions Google Sync In Google you can set synchronization for Browser Calandar Gmail and Google Photos In you...

Page 41: ...and time tap APPs Settings Date time Setting alarms There are two predefined alarms on your tablet by default To add or edit alarm settings tap Clock in the application menu and tap Tap the ON OFF switch next to a preset alarm to turn it on or off or tap the to create a new alarm Tap a preset alarm to edit it You can Set the alarm time Give it a label i e a name Set which days to repeat the alarm ...

Page 42: ...et to the factory settings To perform a clean boot open Settings from the application menu then tap Backup reset Factory data reset click Reset tablet and then Erase everything to format your tablet Note Downloading new firmware can take up to 40 minutes depending on your network speed Do not press the power or reset button or access your tablet in any way during a system upgrade to prevent firmwa...

Page 43: ...t the volume control is not at its lowest setting Memory Why do I have less storage than the specifications say A small amount of memory is reserved for system security Multimedia files Why can t I view my picture files You may be trying to view an image that is not supported See Supported formats on page 36 for more information Why can t I view my video files You may be trying to view a video tha...

Page 44: ...more information Storage How do I check memory status To check storage status go to Settings Storage What do I do when my device s internal storage is full or almost full You may need to delete installed APPs or move media files to the micoSD card Unlock pattern I forgot my unlock pattern After five wrong entries you can reset your unlock pattern Tap Forgotten pattern and enter your Google account...

Page 45: ... up when charging or operating for a long period It is normal for the device to heat up when charging When charging is complete it will return to its normal temperature It is also normal for the tablet to heat up during long periods of use such as watching a video or playing a game All Acer tablets are factory tested before release Aspect Question Answer Downloaded from LpManual com Manuals ...

Page 46: ...f RAM 16 32 GB of flash memory A3 A20 MTK MT8127 quad core Cortex 1 3 GHz processor System memory 1 GB of RAM 16 32 GB of flash memory Display 10 1 IPS capacitive multi touch screen Corning Gorilla Glass 4 Zero Air Gap A3 A20FHD 1920 x 1200 resolution 400 nits A3 A20 1280 x 800 resolution 350 nits Multimedia Dual speakers Built in microphone Downloaded from LpManual com Manuals ...

Page 47: ... MPEG 4 SP H 263 BP Video playback H 264 BP H 264 MP H 264 HP MPEG 4 SP H 263 BP USB connector Micro USB port Power DC power in 5 35 V 2 A Connectivity Bluetooth 4 0 Wi Fi IEEE 802 11b g n aGPS Camera Front camera 2 megapixel Fixed focus Rear camera 5 megapixel Auto focus 720p HD audio video recording Expansion microSD card slot up to 32 GB Downloaded from LpManual com Manuals ...

Page 48: ...ght 510 g Environment Temperature Operating 0 C to 35 C Non operating 20 C to 60 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 Note Length of battery operation will depend on power consumption which is based on system resource use For example constantly using the backlight or using power demanding APPs will shorten battery life between charges Downloaded from LpManual com Man...

Page 49: ...d not sold GRANT OF LICENSE Acer grants to you the following non exclusive and non transferable rights with respect to the Software Under this Agreement you may 1 Install and use the Software only on a single designated device A separate license is required for each device on which the Software will be used 2 Make one copy of the Software solely for backup or archival purposes 3 Make one hard copy...

Page 50: ...st efforts to prevent any unauthorized copying of the Software TRADEMARKS This Agreement does not grant to you any rights in connection with any trademarks or service marks of Acer or of Acer s licensors or suppliers DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ACER ITS SUPPLIERS AND ITS LICENSORS PROVIDE THE SOFTWARE AS IS AND WITH ALL FAULTS AND HEREBY DISCLAIM ALL ...

Page 51: ...ion of liability set forth in this Agreement shall survive termination of this Agreement GENERAL This Agreement represents the complete agreement between you and Acer relating to this license for the Software and supersedes all prior agreements communications proposals and representations between the parties and prevails over any conflicting or additional terms of any quote order acknowledgement o...

Page 52: ... End user license agreement Trademark information Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories Downloaded from LpManual com Manuals ...

Search results

Summary of Contents for Iconia A3-A20

Reviews:

Related manuals for Iconia A3-A20

Brands by name

Popular brands

Acer Iconia A3-A20, User Manual

Search results

Summary of Contents for Iconia A3-A20

Reviews:

Related manuals for Iconia A3-A20

Brands by name

Popular brands