Acer GX21-71 User Manual Download Page 3

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Table of contents - 3

Your guides .................................................... 6
Basic care and tips for using your
computer........................................................... 7

Turning your computer off....................... 7
Taking care of your computer................ 7
Dual AC adapters ........................................... 8
Taking care of your AC adapters ......... 8
Cleaning and servicing ................................ 8

Your Predator notebook tour

Screen view .................................................. 10
Keyboard view .............................................  11
Front view .....................................................  12
Left view ........................................................  13

USB 3.0 information ................................. 13

Right view...................................................... 14
Rear view ...................................................... 14

USB Type-C information ........................ 15

Base view ...................................................... 16

Using the keyboard

Lock keys ...................................................... 17

Hotkeys .............................................................. 17

Windows keys............................................. 19
The keyboard has two keys that
perform Windows-specific functions. 19
Alternative WASD and space key-
caps................................................................... 19

Reversible Slide Module

Installing the Slide Module.................. 20

Using the Precision Touchpad

Touchpad gestures.................................. 21
Changing touchpad settings............. 23

Tobii Eye Tracking

Illumination and sensor bar.............. 25
Setting up..................................................... 25
Further settings (options may vary) 26

Games and Experiences .........................  26
Settings ............................................................. 27
Gaze Trace......................................................  28
User profiles..................................................  28

Tips and more help ................................. 28

Recovery

Creating a factory default backup  29
Backing up your wireless and LAN
drivers ............................................................  32
Restoring your computer ...................  32

Reset this PC and keep my files ........ 32

Reset this PC and remove everything 34

Using a Bluetooth connection

Enabling and disabling Bluetooth . 36

Enable Bluetooth and add a device 36

Connecting to the Internet

Connecting to a wireless network. 39

Connecting to a wireless LAN ............ 39

Connecting with a cable ...................... 42

Built-in network feature ........................ 42

Connecting to a cellular network... 43

PredatorSense

The PredatorSense main screen ... 44

Overclocking .................................................. 45
PredatorSense settings ......................... 45

Adjusting the keyboard backlight . 46

Dynamic lighting .......................................... 47
Lighting zones ............................................... 47

Adjusting the hotkeys .......................... 48

Assign an action to a hotkey............... 49
Record a macro ........................................... 49

Creating profiles ......................................  50
Fan control ...................................................  51
Monitoring ....................................................  51

Bluelight Shield

Securing your computer

Using a computer security lock...... 54
Using passwords ..................................... 54

Entering passwords ................................... 55

BIOS utility

Boot sequence .......................................... 56
Setting passwords.................................. 56

Power management

Saving power............................................... 57

Battery pack

Battery characteristics........................ 59

Charging the battery................................  59
Optimizing battery life.............................  60
Checking the battery level.....................  61
Battery-low warning .................................  61

Traveling with your computer

Disconnecting from the desktop.... 62
Moving around .......................................... 62

Preparing the computer......................... 62
What to bring to meetings.................... 63

Taking the computer home................ 63

Preparing the computer......................... 63
What to take with you............................. 64

Summary of Contents for GX21-71

Page 1: ...User s Manual ...

Page 2: ...er BYOC website www acer com byoc start Model number ___________________________________________ Serial number ___________________________________________ Date of purchase _______________________________________ Place of purchase ______________________________________ Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual...

Page 3: ...r computer 32 Reset this PC and keep my files 32 Reset this PC and remove everything 34 Using a Bluetooth connection 36 Enabling and disabling Bluetooth 36 Enable Bluetooth and add a device 36 Connecting to the Internet 39 Connecting to a wireless network 39 Connecting to a wireless LAN 39 Connecting with a cable 42 Built in network feature 42 Connecting to a cellular network 43 PredatorSense 44 T...

Page 4: ...e panel 74 Eligibility and limitations 74 Installing the new panel 75 Frequently asked questions 77 Requesting service 79 Tips and hints for using Windows 10 81 How do I get to Start 81 How do I turn off my computer 81 How do I unlock my computer 82 How do I set the alarm 83 Where are my apps 84 What is a Microsoft ID account 85 How do I check for Windows updates 85 Where can I get more informatio...

Page 5: ...g for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer s bundled software ...

Page 6: ...ties data recovery expansion options and troubleshooting There are two ways to download the User s Manual You must first be connected to the internet 1 Open Acer Care Center from the desktop and select My System Summary and click User s Manual to download the User s Manual 2 Click on the link under Support 1 The link will open the Acer Service Support webpage 2 From this page you can download and ...

Page 7: ...e Windows Start button select Power Sleep Right click the Windows Start button Shut down or sign out Sleep Taking care of your computer Your computer will serve you well if you take care of it Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the comp...

Page 8: ...dapters securely Taking care of your AC adapters Here are some ways to take care of your AC adapters Do not connect the adapters to any other device Do not step on the power cords or place heavy objects on top of them Route the power cords and any cables away from where people walk When unplugging the power cords do not pull on the cord itself but pull on the plug The total ampere ratings of the e...

Page 9: ...hings first 9 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly damaged or does not work normally please contact your nearest authorized Acer service center ...

Page 10: ...our new Acer computer Screen view 1 3 4 2 Icon Item Description 1 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 2 Microphones Internal stereo digital microphones for sound recording 3 Screen Displays computer output 4 Eye Tracking sensor Eye Tracking for cursor and game control See page 25 ...

Page 11: ...settings to suit your current game You can define settings for each key in the PredatorSense application See page 44 3 Backlit keyboard For entering data into your computer See Using the keyboard on page 17 4 Speakers Deliver stereo audio output 5 Slide module Touchpad or keypad Reversible module that features a keypad or touchpad pointing device See Reversible Slide Module on page 20 ...

Page 12: ...ve Battery indicator Indicates the computer s battery status Charging Lights amber when the battery is charging Fully charged Lights teal when in AC mode 7 Main storage and memory compartment Houses the computer s main storage and memory See Customizing your computer s inside panel on page 74 You may upgrade your computer s main storage and memory Acer recommends asking an approved service center ...

Page 13: ...onnects to an external microphone for recording audio Headset speaker jack Connects to audio devices e g speakers headphones 4 SD card reader Accepts one Secure Digital SD or SDHC card Only one card can operate at a time USB 3 0 information USB 3 0 compatible ports are blue Compatible with USB 3 0 and earlier devices For optimal performance use USB 3 0 certified devices Defined by the USB 3 0 spec...

Page 14: ...ington lock slot Connects to a Kensington compatible security lock 4 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings Rear view 1 2 45 3 6 Icon Item Description 1 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 2 HDMI port Supports high definition digital video connections ...

Page 15: ...ing the high definition DisplayPort interface 4 USB Type C Thunderbolt 3 port Connects to USB devices with a USB Type C connector Supports Thunderbolt 3 displays 5 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 6 DC in jacks Connects to the two AC adapters Only one AC adapter is required for normal use but both adapters are required to power advanced graphic capabilities War...

Page 16: ...s the computer s main storage and memory You may upgrade your computer s main storage and memory Acer recommends asking an approved service center to do this 3 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 4 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 5 Subwoof...

Page 17: ...most of the computer s controls like screen brightness and volume output Note You can adjust backlight settings in the PredatorSense application Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when...

Page 18: ...witches display output between the display screen external monitor if connected and both Fn F6 Display off Turns the display screen backlight off to save power Press any key to return Fn F7 Speaker toggle Turns the speakers on and off Fn F8 Keyboard backlight toggle Turns the keyboard backlight on and off Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brig...

Page 19: ...plication key This key has the same effect as clicking the right mouse button it opens the application s context menu Alternative WASD and space key caps A set of alternative kep caps have been provided with your computer Use the provided tool to extract the keys from the accessory box Use the same tool to carefully remove the same keys from the keyboard and then insert the replacement keys in the...

Page 20: ...all or reverse the module in an instant Installing the Slide Module 1 Remove the Slide Module from the packaging 2 Remove any protective covers and stickers 3 Choose either the touchpad or keypad function 4 Slide the top of the Slide Module into the area to the right of the keyboard so that the connectors match 5 Rotate the Slide Module down until it snaps into place ...

Page 21: ...e gestures may not be supported by the specific application or program you are using Touchpad gestures Single finger slide Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger...

Page 22: ...ap the touchpad with three fingers to open Cortana if your computer supports Cortana or open the Action Center if your computer does not support Cortana Three finger swipe Swipe across the touchpad with three fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad to select that window or swipe downwards to exit Task View Swipe down to minimize all open windows and sh...

Page 23: ... touchpad settings To change the touchpad settings to suit your personal requirements please do the following 1 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings Note The touchpad is sensitive to finger movement the lighter the touch the better the response Please keep the touchpad and your fingers dry a...

Page 24: ...ings to suit your personal needs You can change the primary button for left or right handed use turn the touchpad off if you prefer to use a mouse or set a delay to prevent the cursor from moving if you accidentally tap the touchpad with your palm while working Scroll down to see more settings ...

Page 25: ... cameras to provide an additional input method offering new browsing and in game experiences Setting up Everyone s eyes are different so eye tracking requires a profile for each user A simple process calibrates the sensors for best accuracy Open the Start menu and select Tobii EyeX Interaction Tobii Eye Tracking Alternatively click the Tobii icon in the Notification area Sit comfortably and natura...

Page 26: ... Select the Tobii icon in the Notification area Games and Experiences Many games support eye tracking to control movement and viewing angles Select Games and Experiences to see games extensions and options Note If you occasionally wear glasses or contacts for best accuracy you may need to set up multiple profiles one with and one without glasses or contacts ...

Page 27: ...ock your Windows if you are not in front of your computer You may also use eye tracking to sign in with Windows Hello 1 Select Windows Start 2 Select Settings Accounts Sign in Options 3 Select Windows Hello Face Improve recognition 4 When you next sign in select Sign in options then the Face recognition icon Touchpad Touch at gaze and Scroll and zoom at gaze Tap to instantly click scroll and zoom ...

Page 28: ...file s calibration or show where you are looking in demos and videos User profiles Select the eye tracking area at the bottom of the options to open User Profiles You may add profiles for different users and delete or recalibrate existing profiles Tips and more help For best results set up your desk so you sit in a comfortable consistent seating position and open the screen to the same position ea...

Page 29: ...kup Backup allows you to quickly and easily back up your operating system installed apps and data 1 From Start select All apps then Acer Select Acer Recovery Management in the list of Acer apps Note Acer Care Center is only available with a pre installed Windows operating system Important We recommend that you create a Factory Default Backup as soon as possible In certain situations a full recover...

Page 30: ...k Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Backup system files to the recovery drive is selected and click Next 4 Plug in the USB drive and wait for the PC to detect the USB drive then click Next ...

Page 31: ...process until it completes 8 After creating the recovery backup you can choose to delete the recovery information on your computer If you delete this information you can only use the USB recovery backup to restore your computer if you lose or erase the USB drive you cannot restore your computer 9 Unplug the USB drive and label it clearly Important Write a unique descriptive label on the backup suc...

Page 32: ...p tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose to keep your files or remove them before reinstalling Windows Reset this PC and keep my files 1 From Start select All apps then Acer Select Acer...

Page 33: ...al files Click Reset to continue 5 You will be shown the reset progress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow the process until it completes 8 When your PC has completed the reset process Windows will have been reset back to its factory default...

Page 34: ... an option 3 Select Remove everything to reset your PC back to its factory default This process will reinstall your operating system and remove all of your personal files apps and settings 4 Select Just remove my files if you are keeping your computer This will be quicker but less secure Files may still be recovered with a file recovery program Select Remove files and clean the drive if you are no...

Page 35: ...e screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process Windows will use factory default settings Warning Selecting Remove files and clean the drive will remove all of your personal files and accounts along with pre existing drivers that may affect you...

Page 36: ...ng Bluetooth The Bluetooth adapter must be enabled on both devices For your computer this may be an external switch a software setting or a separate Bluetooth dongle plugged into the computer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticate...

Page 37: ... 1 Press the Windows key or select the Windows Start button Settings Devices Bluetooth and click the toggle under Bluetooth to enable disable it 2 Your computer will automatically start searching for devices as well as make itself visible to other devices 3 Select the device you wish to pair from the list of discovered devices and select Pair ...

Page 38: ...hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardcoded into the device usual...

Page 39: ...install a small box a router or modem that will allow you to connect to the internet Connecting to a wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your comp...

Page 40: ...se follow the steps below 1 Ensure you have a wireless router access point and current internet connection through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 In the icon tray in the lower right hand corner of the screen select th...

Page 41: ...Connecting to the Internet 41 4 Select Network internet 5 You will see a list of available wireless networks Select the one you wish to use ...

Page 42: ...ect a wireless network select Connect 7 If required enter the network s password Connecting with a cable Built in network feature Plug one end of a network cable into the network port on your computer and the other end into a port on your router ...

Page 43: ...lular network If your computer has a SIM slot you can connect to the internet using a cellular phone network To do this you must have a compatible SIM card and a data contract with your cellular provider Contact your cellular provider for more information on connecting to the internet using a cellular network ...

Page 44: ...s you to control overclocking features the colors of keys and LEDs turn sticky keys on or off and monitor system performance The PredatorSense main screen The main screen gives you a one glance overview of your system s current status including the CPU frequency temperature and fan speeds You can also select hotkey and lighting profiles and overclocking levels Note The speeds and frequencies liste...

Page 45: ...dator system You can disable sticky keys or the Windows and menu keys set LCD Overdrive which boosts the screen response times and change temperature units Note Both AC adapters must be connected and battery charge must be over 40 in order to overclock your computer Note Acer is not responsible for any damages incurred from overclocking if any third party tools are used to overclock the CPU or gra...

Page 46: ...ting options The backlight colors of individual keys may be changed select a key or select a set of keys such as WASD or cursor keys from the drop down list in the top right corner Hold Ctrl and click or drag to select multiple keys Select a new color from the options below the keyboard ...

Page 47: ...f animated light effects Each effect provides a different animation for the backlight colors Lighting zones Your computer features several zones with LED lighting that may be customised Select the Zone tab to control the Logo Light bar Power button and Slide module ...

Page 48: ...lect Hotkey to see programmable hotkey options Three groups are available shown in three colors Click the arrows next to the P icon to switch to a different group The P icon color corresponds to the color of the physical keys when that group is active Select the color square to choose a custom color for the selected group ...

Page 49: ...se 49 Assign an action to a hotkey Click Edit next to the preferred hotkey and select an action for that hotkey to perform and add any Options if appropriate Select OK to finish Record a macro Select the Macro tab ...

Page 50: ...ro After recording you may edit the macro to change the name add delays or insert additional keystrokes to perfect the key sequence Creating profiles You can create profiles for hotkeys or lighting schemes and switch instantly using the menus on the main page This allows you to set up multiple profiles for different games or different users From the main page click Lighting or Hotkey then select t...

Page 51: ...ivate CoolBoost to increase fan speed beyond the normal maximum enhancing cooling power when the system is under heavy use Monitoring Check the Monitoring page to check processor and system temperature and loading data is shown for the last 180 minutes so you can track your system s status after peforming different tasks ...

Page 52: ...fferent modes to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Profession...

Page 53: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Page 54: ...he key to secure the lock Some keyless models are also available Using passwords Passwords protect your computer from unauthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords...

Page 55: ...ress Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important Do not forget your Supervisor Password If you forget your password please get in touch with your dealer or an authorized servi...

Page 56: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a...

Page 57: ...ower Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the desktop 2 Click Power Options in the Notification area 3 Select More Power Options 4 ...

Page 58: ...58 Power management 5 Select Change settings that are currently unavailable 6 Scroll down and disable Turn on fast startup 7 Select Save changes ...

Page 59: ...er failure Charging the battery Plug the AC adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operat...

Page 60: ...ve Frequent use the more you use the battery the faster it will reach the end of its effective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out be...

Page 61: ...urse of action depends on your situation Important Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all ne...

Page 62: ...keyboard pointing device printer external monitor and other external devices 7 Disconnect the Kensington lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely tak...

Page 63: ... AC adapter with you to plug in your computer in the meeting room If the meeting room does not have an electrical outlet reduce the drain on the battery by putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the compute...

Page 64: ...th you leave the computer in the trunk of the car to avoid exposing the computer to excessive heat Changes in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leav...

Page 65: ... Prepare the computer as if you were taking it home Make sure that the battery in the computer is charged Airport security may require you to turn on your computer when carrying it into the gate area What to take with you Take the following items with you AC adapter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking th...

Page 66: ...priate for your destination s Additional printer driver files if you plan to use another printer Proof of purchase in case you need to show it to customs officials International Travelers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another count...

Page 67: ...le with the local AC voltage Do not use converter kits sold for appliances to power the computer If you are using the modem check if the modem and connector are compatible with the telecommunications system of the country you are traveling in ...

Page 68: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Page 69: ...e devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it supports ...

Page 70: ...h can be connected to a single Thunderbolt 3 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 3 ports support transfer speeds up to 40 Gbps and USB devices with a Type C connector at lower speeds typically up to 5 Gbps Other USB or older Thunderbolt devices with a USB Type C connector or adapter are supported but transfer speeds ma...

Page 71: ...s depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while using the same overall design SD cards contain up to 4 GB SDHC cards contain up to 32 GB and SDXC cards can contain up to 2048 GB 2 TB Your computer provides an SDHC or SDXC compatible card reader Impor...

Page 72: ...power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the computer Headphones and microphone These ports allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers Plugging an audio device to the headphone port di...

Page 73: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Page 74: ...Canada Denmark Finland French Germany Iceland Norway Singapore Sweden Taiwan the United Kingdom and the United States The design may only be shipped to the countries listed above Only available to purchasers of the Predator 21 X Only one panel per validation code and serial number All submitted designs are final and may not be replaced Guarantees do not apply to damage caused by natural disasters ...

Page 75: ... packaging to loosen the default panel s screw 3 Lifting first from the front edge lift the panel up until you can remove it carefully from the back slots 4 Slide the new panel into the back slots then rotate and push down carefully so the clasps around the panel lock into place 5 Fasten the panel in place with the screw included with the new panel It is not necessary to remove the screw entirely ...

Page 76: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Page 77: ... on again Make sure that the AC adapter is properly plugged into the computer and to the power outlet If power is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blan...

Page 78: ...ernal speakers automatically turn off The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the internal keyboard cable may be loose The printer does not work Make sure that the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected secu...

Page 79: ... passport came with your computer and contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Always have your ITW passport on hand especially when you travel to receive the benefits from our support centers Attach your proof of purchase to the ITW passport If the country you are traveling in does not...

Page 80: ...support we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number and sequence in the case of beeps You are required to provide the following information Name Address Telephone number Machine and model type Serial number Date of purchase ...

Page 81: ...r select the Windows Start button and select All apps to show a list of installed apps on the computer How do I turn off my computer Press the Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so t...

Page 82: ...w do I set up the lock screen slideshow 1 Press the Windows key or select the Windows Start button and select Settings Personalization 2 Under Background select Slideshow 3 Select Add a folder and open the folder you wish to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder...

Page 83: ... text box to display the results select Control Panel Adjust screen resolution Alternatively you can also right click anywhere on the desktop and select Screen resolution How do I set the alarm Your computer can act as an alarm clock Type Alarms to search for the Alarms Clock app 1 Select an alarm from the list or select the in the lower right corner to create a new alarm 2 Enter the Alarm name 3 ...

Page 84: ...in All apps and you want to make an app appear on Start right click an app and select Pin to Start How do I remove a tile from Start Right click a tile to select it and select Unpin from Start to remove the tile from Start How do I make an app appear on my taskbar If you re in All apps and you want to make an app appear on the taskbar right click an app or tile and select Pin to taskbar Hour Minut...

Page 85: ...y use to communicate with friends and sign in to your favorite websites When you sign in to your PC with a Microsoft account you ll connect your PC to the people files and devices you care about Do I need one You do not need a Microsoft ID to use Windows 10 but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID How do I get one If you ve al...

Page 86: ...86 Frequently asked questions Where can I get more information For more information please visit the following pages Windows 10 information go acer com windows tutorial Support FAQs support acer com ...

Page 87: ...Error messages below If the problem cannot be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum ...

Page 88: ...r dealer or an authorized service center I O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error m...

Page 89: ...nowledge and communication tools To accomplish these steps you should first select an Internet Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how...

Page 90: ...e is sometimes unavailable in rural areas Connection speeds vary depending on your location but DSL generally provides very fast and reliable internet connection As the connection is always on it is generally charged at fixed monthly rates Cable A cable connection provides fast and always on internet service via a cable television line This service is generally available in large cities You can us...

Page 91: ...wires Setting up a wireless network is easy and allows you to share files peripheral devices and an internet connection What are benefits of a wireless network Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in yo...

Page 92: ...dem router with the subscription to their services Read carefully the documentation supplied with your Access point router for detailed setup instructions Network cable RJ45 A network cable also called RJ45 cable is used to connect the host computer to the access point see illustration below this type of cable may also be used to connect peripheral devices to the access point Wireless adapter An i...

Page 93: ...he Internet Explorer tile or the icon located on the desktop and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide you with on going personalized support Check out our Support section to get help tailored to your needs www acer com is your portal to a world of online activities and services visit us regu...

Page 94: ... worms or spam can infect your computer in various ways using up resources or clogging up a network What is spyware Spyware refers to generally unwanted programs that are downloaded onto your computer while connected to the internet often without you knowing it Once it has infected your computer it can snoop on your browsing activity collect personal information cause pop up ads to appear or even ...

Page 95: ... computer is monitored programs that attempt to receive information without your permission are detected and the firewall will display an alert You can then decide if you will allow the connection if the connection is to a program you are currently using then normally you would allow it i e a game connecting to a multi player server or an encyclopaedia making a content update How to protect your c...

Page 96: ...th security software Several types of security software are necessary for basic online security Security software essentials include firewall and antivirus programs A firewall is usually your computer s first line of defense it controls who and what can communicate with your computer online You could think of a firewall as a sort of policeman that watches all the data attempting to flow in and out...

Page 97: ...be easily guessed is the first step toward keeping passwords secure and out of the wrong hands Strong passwords have eight characters or more and use a combination of letters numbers and symbols e g Avoid using any of the following as your password your login name anything based on your personal information such as your last name and words that can be found in the dictionary especially password Tr...

Page 98: ...nless you specifically asked for the email to be sent to you If you get an email asking you to click on a link to perform an action such as resetting your password and you didn t ask to reset your password type the website address into your browser by yourself Don t respond to email messages that ask for personal information Legitimate companies will not use email messages to ask for your personal...

Page 99: ...The old saying there s no such thing as a free lunch still rings true today Supposedly free software such as screen savers or smileys secret investment tricks sure to make you untold fortunes and contests that you ve surprisingly won without entering are the enticing hooks used by companies to grab your attention While you may not directly pay for the software or service with money the free softwa...

Page 100: ...ity tools Windows provides a variety of protection applications Windows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks How do I know when my co...

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Summary of Contents for GX21-71

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Acer GX21-71, User Manual, Page: 3 / 100

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Summary of Contents for GX21-71

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