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Acer EC14T Series Service Manual Download Page 159

Chapter 4

149

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: 

The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or 

modified options can give false errors and invalid system responses.

1.

Obtain the failing symptoms in as much detail as possible.

2.

Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating 
the same operation.

3.

Use the following table with the verified symptom to determine which page to go to.

4.

If the Issue is still not resolved, see “Online Support Information” on page 165.

Symptoms (Verified)

Go To

Power On Issue

Page 150

No Display Issue

Page 151

LCD Failure

Page 153

Internal Keyboard Failure

Page 154

TouchPad Failure

Page 155

Internal Speaker Failure

Page 156

Internal Microphone Failure

Page 157

USB Failure

Page 159

Other Function Failure

Page 159

Chapter 4

All manuals and user guides at all-guides.com

Summary of Contents for EC14T Series

Page 1: ...Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw All manuals and user guides at all guides c...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates All manuals and user guides at all guides com...

Page 3: ...eof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the prog...

Page 4: ...tional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardw...

Page 5: ...generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that y...

Page 6: ...vi All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 7: ...y 33 Remove HDD BIOS Password Utilities 34 Removing BIOS Passwords 35 Miscellaneous Utilities 36 Machine Disassembly and Replacement 39 Disassembly Requirements 39 General Information 39 Pre disassemb...

Page 8: ...Replacing the Touchscreen Board 104 Replacing the LCD Brackets 105 Replacing the LCD Cable 106 Replacing the LCD Panel 108 Replacing the Microphone 110 Replacing the Camera Board 111 Replacing the LCD...

Page 9: ...ther Failures 159 Intermittent Problems 160 Undetermined Problems 160 Post Codes 161 Jumper and Connector Locations 171 Mainboard Top View 171 Mainboard Bottom View 172 Clearing Password Check and BIO...

Page 10: ...x Table of Contents All manuals and user guides at all guides com...

Page 11: ...modules Display and graphics 11 6 HD 1366 x 768 Convertible display Mobile Intel GS45 Express Chipset Storage subsystem 2 5 hard disk drive Multi in 1 card reader Audio subsystem Optimized 2nd Genera...

Page 12: ...STAR Special keys and controls 84 85 88 key keyboard Multi gesture touchpad pointing device I O interface Multi in 1 card reader SD MMC MS MS PRO xD USB 2 0 port HDMI port with HDCP support External d...

Page 13: ...Chapter 1 3 System Block Diagram All manuals and user guides at all guides com...

Page 14: ...displays computer output Configuration may vary by models 3 P Programmable key Launch predefined programs or user defined programs at the push of a button 4 Backup key Press to start automatic backup...

Page 15: ...ight mouse buttons 8 Touchpad Touch sensitive pointing device which functions like a computer mouse 9 Palmrest Comfortable support area for your hands when you use the computer 10 Keyboard For enterin...

Page 16: ...reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Note Push to remove install the card Only one card can operate at any given time 2 Headp...

Page 17: ...nects to an Ethernet 10 100 1000 based network No Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Hard disk bay Houses the computer s hard disk secured with screws 3 Memory co...

Page 18: ...n in AC mode No Icon Item Description 1 Battery bay Houses the computer s battery pack Icon Function Description Bluetooth Indicates the status of Bluetooth communication Wireless LAN Indicates the st...

Page 19: ...rs dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiveness Function Left Button...

Page 20: ...F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entr...

Page 21: ...our computer if you are connected to a network domain or switch users if you re not connected to a network domain M Minimizes all windows R Open the Run dialog box U Open Ease of Access Center BREAK D...

Page 22: ...switch Enables disables the Bluetooth function Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and bo...

Page 23: ...ess the 5 key at the upper center of the keyboard NOTE Some fonts and software do not support the Euro symbol See www microsoft com typography faq faq12 htm for more information The US dollar sign 1 O...

Page 24: ...us front side bus FSB Advanced power management features including Enhanced Intel SpeedStep Technology and dynamic FSB frequency switching Digital thermal sensor DTS Execute disable bit support for en...

Page 25: ...controllers Supports Intel High Definition Audio Intel HD Audio Interface Supports Intel Matrix Storage Technology Supports Intel Active Management Technology Low Pin Count LPC interface 6 PCIe ports...

Page 26: ...city GB 160 250 320 500 Bytes per sector 512 512 512 512 Data heads 2 2 4 4 Drive Format Disks 1 1 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Internal transfe...

Page 27: ...AUO B116XW02 Chi Mei N116B6 L02 LG LP116WH1 Samsung LTN116AT01 A01 Screen Diagonal mm 293 83 Active Area mm 256 125 H x 144 00 V Display resolution pixels 1366x3 RGB x 768 Pixel Pitch mm 0 1875 x 0 18...

Page 28: ...class 2 operation Coverage 10m Varies depending on operating environment Receiver Sensitivity 75dBm BER 0 1 Maximum Receiver Signal 10dBm Operating Voltage 3 3V 0 3V Working Temperature Operating temp...

Page 29: ...ler equalizer decoder and timing recovery functions to deliver robust signal performance in noisy environments The AR8131L GbE controller supports checksum off load features for IP TCP and UDP lowerin...

Page 30: ...Item Specifications Vendor and model Chicony CNF9011 9048 Lite on 09P2SF001 Suyin CN0316 S30C OV06 1 Interface USB 2 0 Optical aperture N A Focusing range 17 4 cm infinity 19 CM infinity 40 CM infinit...

Page 31: ...e up inputs 16 bit RISC core with up to 4 Mbytes of external address space running at up to 25 MHz 128 pin LQChipFP Item Specifications 6 Cell Vendor model name SIMPLO UM09F70 3S2P SANYO UM09F36 3S2P...

Page 32: ...22 Chapter 1 All manuals and user guides at all guides com...

Page 33: ...tering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Power Boot and Exit Follow these instructions To choose a menu use the left and righ...

Page 34: ...Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Numbe...

Page 35: ...abled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Enabled or Enabled D2D Rec...

Page 36: ...t User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not ha...

Page 37: ...you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to high...

Page 38: ...F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current pas...

Page 39: ...boot InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 IDE0 TOSHIBA MK2555GSX 2 IDE...

Page 40: ...p Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Ex...

Page 41: ...tions Restore a BIOS when it becomes corrupted To run the BIOS flash utility 1 Copy the BIOS flash tool and the BIOS into a USB flash disk 2 Set the computer to boot from the USB flash disk See Boot o...

Page 42: ...ot connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Exit...

Page 43: ...Put the BIOS ZE8_v3106 fd file under WinFlash file root 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays 3 When the process is complete close all progra...

Page 44: ...6943488 in the example 4 Boot up the system to a removable bootable drive containing DOS and the UnlockHD EXE program and open a DOS prompt For instructions on changing boot priority see Boot on page...

Page 45: ...ays on the screen See the image below To reset the BIOS password run clnpwd exe as follows 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The o...

Page 46: ...CD ROM LAN Floppy Using DMITools The DMI Desktop Management Interface Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management When the BIOS displays Verifying DMI po...

Page 47: ...le 3 Write Serial Number to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EEPROM Input dmitools wa Acer Asstag Using the L...

Page 48: ...38 Chapter 2 All manuals and user guides at all guides com...

Page 49: ...utting back the components Related Information The product previews seen in the disassembly procedures may not represent the final product color or configuration IMPORTANT Cable paths and positioning...

Page 50: ...isassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the Mainboard you must first remove the Keyboard and LCD Modul...

Page 51: ...ly Flowchart Screw List Step Screw Quantity Part No WLAN M2 3 1 86 ARE07 002 3G Module M2 3 1 86 ARE07 002 Disconnect power and signal cables from system Remove Battery Turn off system and peripherals...

Page 52: ...ard 1 Press the card in to allow it to spring out 2 Pull the dummy card out Removing the Battery Pack 1 Turn the computer over 2 Slide the battery lock unlock latch to the unlock position All manuals...

Page 53: ...43 3 Slide and hold the battery release latch to the release position 1 grasp the battery edge closest to the release latch and pull the battery up and away 2 1 2 All manuals and user guides at all g...

Page 54: ...44 Chapter 3 Removing the SIM Card 1 See Removing the Battery Pack on page 42 2 Press the SIM card in to allow it to spring out 3 Remove the SIM card All manuals and user guides at all guides com...

Page 55: ...ing the Module Cover 1 See Removing the Battery Pack on page 42 2 Loosen the five 5 captive screws 3 Pry up the cover in the location indicated 4 Lift the cover up and away All manuals and user guides...

Page 56: ...ard Disk Drive Module 1 See Removing the Module Cover on page 45 2 Pry up the HDD FPC lock 3 Lift out the HDD FPC 4 Peel the adhesive black tape off the HDD All manuals and user guides at all guides c...

Page 57: ...Chapter 3 47 5 Grasp the black tape pulling up the HDD 6 Lift the HDD out of the bay 7 Remove the HDD cable from the HDD All manuals and user guides at all guides com...

Page 58: ...n page 42 2 See Removing the Module Cover on page 45 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Lift the DIMM module out 5 Repeat steps 3 and 4 for an...

Page 59: ...Board 1 See Removing the Battery Pack on page 42 2 See Removing the Module Cover on page 45 3 Detach the two 2 cables 4 Remove the one 1 screw Step Screw Quantity Screw Type WLAN M2 3 1 All manuals an...

Page 60: ...er 3 5 Remove the WLAN board Removing the 3G Module 1 See Removing the Battery Pack on page 42 2 See Removing the Module Cover on page 45 3 Detach the two cables All manuals and user guides at all gui...

Page 61: ...Chapter 3 51 4 Remove the one 1 screw 5 Remove the 3G module Step Screw Quantity Screw Type 3G Module M2 3 1 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 62: ...the disassembly procedures may not represent the final product color or configuration Main Unit Disassembly Flowchart Screw List Step Screw Quantity Part No Lower Cover M2 5 18 86 TG607 004 M2 3 Ni 4...

Page 63: ...ton Board M2 3 2 86 ARE07 002 I O Board M2 5 1 86 TG607 004 LED Board M2 5 2 86 TG607 004 CRT Board M2 5 1 86 TG607 004 Mainboard M2 5 2 86 TG607 004 Speaker M2 3 2 86 ARE07 002 LCD Module M2 5 2 86 T...

Page 64: ...removal process Take care not to use excessive force when removing the keyboard and replace if any damage occurs 1 See Removing the Dummy Card on page 42 2 Push in the four 4 latches on the top edge o...

Page 65: ...Chapter 3 55 4 Unlock the FPC 5 Remove the FPC and keyboard All manuals and user guides at all guides com...

Page 66: ...Hinge Covers 1 Remove the two 2 screws in the lower case 2 Remove the hinge bezel 3 Loosen the hinge cap Step Screw Quantity Screw Type Hinge Cover M2 5 2 All manuals and user guides at all guides co...

Page 67: ...Chapter 3 57 4 Partially open the LCD module 5 Remove the hinge cap All manuals and user guides at all guides com...

Page 68: ...moving the Hinge Covers on page 56 3 Remove the twenty two 22 screws in the lower cover 4 Turn the computer over and unlock the button board cable Step Screw Quantity Screw Type Lower Cover M2 5 Red C...

Page 69: ...Disconnect the button board cable 6 Remove the ten 10 screws in the upper cover Step Screw Quantity Screw Type Upper Cover M2 5 Red Call Out 6 M2 2 5 Green Call Out 3 All manuals and user guides at a...

Page 70: ...r 3 7 Pry the upper and lower covers apart at the location shown 8 Hold the underside and pry the front side open 9 Hold the underside and pry the right side open All manuals and user guides at all gu...

Page 71: ...tooth module Do not attempt to pull away 10 Loosen the upper cover Do not remove 11 Reach under the upper cover to disconnect the Bluetooth cable from the mainboard 12 Remove the upper cover All manua...

Page 72: ...the Bluetooth Module 1 Remove the one 1 screw 2 Pry the Bluetooth module from the adhesive 3 Remove the Bluetooth cable Step Screw Quantity Screw Type Bluetooth Module M2 3 1 All manuals and user gui...

Page 73: ...oved individually To replace the Touchpad Board replace the entire Upper Cover 1 See Removing the Upper Cover on page 58 2 Unlock the button board cable 3 Disconnect the button board cable 4 Pull the...

Page 74: ...64 Chapter 3 5 Remove the button board cable 6 Unlock the touchpad cable from the button board 7 Disconnect the touchpad cable All manuals and user guides at all guides com...

Page 75: ...Chapter 3 65 8 Pull the touchpad cable off the adhesive 9 Unlock the touchpad cable from the touchpad 10 Remove the touchpad cable All manuals and user guides at all guides com...

Page 76: ...66 Chapter 3 11 Remove the two 2 screws 12 Remove the button board Step Screw Quantity Screw Type Button Board M2 3 2 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 77: ...O Board 1 See Removing the Upper Cover on page 58 2 Unlock the I O cable I O board connector 3 Disconnect the IO cable from the I O board 4 Unlock the I O cable mainboard connector All manuals and us...

Page 78: ...er 3 5 Remove the IO cable 6 Turn the LCD module to expose the I O board screw underneath 7 Remove the one 1 screw Step Screw Quantity Screw Type I O Board M2 5 1 All manuals and user guides at all gu...

Page 79: ...O board and pull the I O board away Removing the LED Board 1 See Removing the Upper Cover on page 58 2 Unlock the LED cable LED board connector 3 Disconnect the LED cable from the LED board connector...

Page 80: ...70 Chapter 3 4 Unlock the LED cable mainboard connector 5 Remove the LED cable 6 Remove the two 2 screws Step Screw Quantity Screw Type LED Board M2 5 2 All manuals and user guides at all guides com...

Page 81: ...3 71 7 Remove the LED board Removing the CRT Board 1 See Removing the Upper Cover on page 58 2 Turn the LCD module to expose the CRT board All manuals and user guides at all guides com a l l g u i d e...

Page 82: ...t the CRT board up one 1 centimeter 0 5 inch CAUTION Do not lift too high and strain the cable and connector still attached 5 Turn the CRT board over Step Screw Quantity Screw Type CRT Board M2 5 1 Al...

Page 83: ...Chapter 3 73 6 Remove the CRT cable All manuals and user guides at all guides com...

Page 84: ...ee Removing the I O Board on page 67 3 See Removing the LED Board on page 69 4 See Removing the CRT Board on page 71 5 Remove the LCD connector cable clear protective cover 6 Disconnect the LCD cable...

Page 85: ...d remove the antenna cables from the retention guides 9 Turn the computer over and remove the antenna cables from the retention guides well clear of the mainboard 10 Disconnect the speaker cable All m...

Page 86: ...e the two 2 screws 12 Lift up the mainboard from the inside edge and pull away 13 Remove the CRT cable Step Screw Quantity Screw Type Mainboard M2 5 2 All manuals and user guides at all guides com a l...

Page 87: ...e 74 2 Disconnect the thermal module cable 3 Loosen the five 5 captive screws The three 3 captive screws for the CPU connection marked 1 2 3 must be loosened in reverse order first 3 then 2 then 1 4 R...

Page 88: ...ainboard on page 74 2 Carefully lift the battery out of the mainboard Removing the Speaker Modules 1 See Removing the Mainboard on page 74 2 Remove the three 3 screws Step Screw Quantity Screw Type Sp...

Page 89: ...Chapter 3 79 3 Grasp the speaker housings pull the cables free of the adhesive removing the speaker module All manuals and user guides at all guides com...

Page 90: ...ng the Mainboard on page 74 2 Remove the three 3 screws in lower case 3 Open the LCD module and turn the LCD module ninety 90 degrees to expose the hinge Step Screw Quantity Screw Type LCD Module M2 3...

Page 91: ...4 Remove the two 2 screws in the LCD module hinges 5 Lift the LCD module away from the chassis Step Screw Quantity Screw Type LCD Module M2 5 2 All manuals and user guides at all guides com a l l g u...

Page 92: ...in the disassembly procedures may not represent the final product color or configuration LCD Module Disassembly Flowchart IMPORTANT See Removing the LCD Module on page 80 This details how the LCD modu...

Page 93: ...Screw Quantity Part No LCD Bezel M2 5 2 86 TG607 004 LCD Panel M2 4 4 86 W0107 003 LCD Brackets M2 2 5 4 86 TPK07 001 Touchscreen Board M2 4 3 86 W0107 003 Hinge M2 5 3 86 TG607 004 All manuals and u...

Page 94: ...84 Chapter 3 Removing the LCD Bezel 1 See Removing the LCD Module on page 80 2 Remove the stylus 3 Remove the screw covers All manuals and user guides at all guides com...

Page 95: ...Chapter 3 85 4 Remove the two 2 screws 5 Pry up the bezel from the top edge 6 Pry up the bezel sides Step Screw Quantity Screw Type LCD Bezel M2 5 2 All manuals and user guides at all guides com...

Page 96: ...86 Chapter 3 7 Pry up the bezel bottom edge 8 Remove the bezel All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 97: ...Chapter 3 87 Removing the Camera Board 1 See Removing the LCD Bezel on page 84 2 Pry up the camera board from the adhesive 3 Disconnect the camera cable All manuals and user guides at all guides com...

Page 98: ...88 Chapter 3 Removing the Microphone 1 See Removing the LCD Bezel on page 84 2 Disconnect the microphone cable 3 Pry up the microphone from the adhesive All manuals and user guides at all guides com...

Page 99: ...moving the Microphone on page 88 WARNING The edges of the touchscreen surface are sharp and care should be taken when handling the panel 3 Unlock the touchscreen FPC 4 Remove the four 4 screws Step Sc...

Page 100: ...pter 3 5 Lift the panel up a short distance from the top edge 6 Disconnect the touchscreen cable 7 Lift up the panel 1 and disconnect the touchscreen FPC 2 1 2 All manuals and user guides at all guide...

Page 101: ...Removing the LCD Cable 1 See Removing the Microphone on page 88 2 Turn the LCD panel face down on a dry clean soft surface 3 Pull the camera cable from the adhesive 4 Lift up the LCD connector clear p...

Page 102: ...92 Chapter 3 5 Disconnect the LCD connector 6 Pull up the LCD cable from the adhesive 7 Pull the touchscreen cable from the adhesive All manuals and user guides at all guides com...

Page 103: ...ckets 1 See Removing the Microphone on page 88 2 Remove the four 4 screws from the left and right brackets 3 Remove the brackets Step Screw Quantity Screw Type LCD Panel Brackets M2 2 5 4 All manuals...

Page 104: ...the Touchscreen Board 1 See Removing the LCD Panel on page 89 2 Remove the three 3 screws 3 Remove the touchscreen board Step Screw Quantity Screw Type Touchscreen Board M2 4 3 All manuals and user gu...

Page 105: ...Removing the Hinge 1 See Removing the LCD Panel on page 89 2 Remove the three 3 screws 3 Pull the cables clear of the hinge Step Screw Quantity Screw Type Hinge M2 4 3 All manuals and user guides at a...

Page 106: ...96 Chapter 3 4 Remove the hinge All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 107: ...e on page 88 2 See Removing the Touchscreen Board on page 94 3 See Removing the Hinge on page 95 4 Lift up the foil tabs over the cables 5 Peel the antenna foil off the cover 6 Peel the right antenna...

Page 108: ...98 Chapter 3 7 Remove the antenna cable from the retention guide hooks 8 Peel the left antenna foil off the cover All manuals and user guides at all guides com...

Page 109: ...Chapter 3 99 9 Peel the antenna off the adhesive 10 Remove the antenna cable from the retention guide hooks All manuals and user guides at all guides com...

Page 110: ...100 Chapter 3 11 Remove both antenna cables from the cover All manuals and user guides at all guides com...

Page 111: ...embly Procedure Replacing the Antennas 1 Lay the two cables under the retention guide exit hook 2 Lay the left side cable under the retention guide hooks All manuals and user guides at all guides com...

Page 112: ...102 Chapter 3 3 Adhere the left antenna pad black cable to the cover 4 Lay the right side cable under the retention guide hooks All manuals and user guides at all guides com...

Page 113: ...r 3 103 5 Adhere the right side antenna pad yellow cable to the cover 6 Replace the foil tabs over the cables Replacing the Hinge 1 Place the hinge on the cover All manuals and user guides at all guid...

Page 114: ...pter 3 2 Replace the three 3 screws Replacing the Touchscreen Board 1 Place the touchscreen board onto the cover Step Screw Quantity Screw Type LCD Hinge M2 4 3 All manuals and user guides at all guid...

Page 115: ...e two 2 screws Replacing the LCD Brackets 1 Place the two brackets on the panel paying attention to the correct orientation Step Screw Quantity Screw Type Touchscreen Board M2 4 3 All manuals and user...

Page 116: ...uts NOTE The alignment of the brackets green call outs Replacing the LCD Cable 1 Adhere the touchscreen cable to the panel Step Screw Quantity Screw Type LCD Panel Brackets M2 2 5 4 All manuals and us...

Page 117: ...Chapter 3 107 2 Adhere the LCD cable to the panel 3 Connect the LCD connector to the panel 4 Adhere the clear protective cover over the LCD connector All manuals and user guides at all guides com...

Page 118: ...le to the panel NOTE The correct location of the webcam connector green call out Replacing the LCD Panel 1 Lay the LCD cable first through the hinge 2 Lay the antenna cable through the hinge All manua...

Page 119: ...ct cable arrangement as follows 3 Connect the touchscreen FPC 1 and lay the panel down in the cover 2 4 Replace the four 4 screws Step Screw Quantity Screw Type LCD Panel M2 4 4 1 2 All manuals and us...

Page 120: ...110 Chapter 3 5 Connect the touchscreen cable 6 Lock the touch screen FPC Replacing the Microphone 1 Adhere the microphone to the cover All manuals and user guides at all guides com...

Page 121: ...ct the microphone cable 3 Make sure the cable tie is tucked securely under the panel Replacing the Camera Board 1 Connect the cable to the camera board All manuals and user guides at all guides com a...

Page 122: ...112 Chapter 3 2 Adhere the camera board to the cover Replacing the LCD Bezel 1 Place the bezel on the cover 2 Press down on the bezel bottom edge All manuals and user guides at all guides com...

Page 123: ...Chapter 3 113 3 Press down the bezel sides 4 Press down the bezel top edge 5 Replace the two screws Step Screw Quantity Screw Type LCD Bezel M2 5 2 All manuals and user guides at all guides com...

Page 124: ...114 Chapter 3 6 Replace the screw covers 7 Insert the stylus All manuals and user guides at all guides com...

Page 125: ...bly Process Replacing the LCD Module 1 Lay the LCD cable into the retention guide 2 Lay the antenna cable into the retention guide NOTE The location of the retention hook green call out All manuals an...

Page 126: ...ight side 2 4 Close the LCD module and replace the three 3 screws in the lower cover rear side Step Screw Quantity Screw Type LCD Module M2 5 2 Step Screw Quantity Screw Type LCD Module M2 4 3 1 2 All...

Page 127: ...acing the Thermal Module The following thermal pads are approved for use Eapus XR PE 1 Remove all traces of thermal grease or pad adhesive from the CPU and thermal module using a lint free cloth or co...

Page 128: ...t tighten the CPU captive screws in order 1 then 2 then 3 Then tighten the two 2 other screws 4 Connect the thermal module cable Replacing the Speakers 5 Place the speaker modules onto the bottom cove...

Page 129: ...ay the speaker cables into the retention guides and apply glue on the retention guide locations 2 Replace the three 3 screws Step Screw Quantity Screw Type Speaker M2 3 3 All manuals and user guides a...

Page 130: ...Connect the CRT board cable 2 Replace the mainboard into the bottom cover inserting the external connector side first 3 Replace the two 2 screws Step Screw Quantity Screw Type Mainboard M2 4 2 All ma...

Page 131: ...r 5 Lay the LCD cable through the retention guides so it matches the mainboard connector locations 6 Turn the computer over and lay the antenna cable in the retention guides All manuals and user guide...

Page 132: ...122 Chapter 3 7 Turn the computer over and connect touchscreen cable 8 Connect the LCD cable 9 Adhere the clear protective LCD connector cover All manuals and user guides at all guides com...

Page 133: ...Chapter 3 123 Replacing the CRT Board 1 Connect the CRT cable 2 Turn the CRT board over 3 Place the CRT board into the cover All manuals and user guides at all guides com...

Page 134: ...the LED Board 1 Place the LED board onto the cover IMPORTANT Take special care that the slider switch is properly aligned in the bottom case switch cover Step Screw Quantity Screw Type CRT Board M2 4...

Page 135: ...25 2 Replace the two 2 screws 3 Replace the LED board cable in the mainboard connector 4 Lock the mainboard connector Step Screw Quantity Screw Type LED Board M2 4 2 All manuals and user guides at all...

Page 136: ...ED board cable in the LED board connector 6 Lock the LED board connector Replacing the I O Board 1 Replace the I O board inserting the external port side first All manuals and user guides at all guide...

Page 137: ...pter 3 127 2 Replace the one 1 screw 3 Turn the LCD module 4 Replace the I O cable in the I O board connector Step Screw Quantity Screw Type IO Board M2 4 1 All manuals and user guides at all guides c...

Page 138: ...128 Chapter 3 5 Lock the I O board connector 6 Insert the I O cable under the retention guide hook 7 Replace the I O cable in the IO board All manuals and user guides at all guides com...

Page 139: ...Chapter 3 129 8 Lock the I O board connector Replacing the Button Board 1 Replace the button board All manuals and user guides at all guides com...

Page 140: ...3 2 Replace the two 2 screws 3 Replace the touchpad cable in the touchpad connector 4 Lock the touchpad connector Step Screw Quantity Screw Type Button Board M2 3 2 All manuals and user guides at all...

Page 141: ...r 3 131 5 Adhere the touchpad cable to the top cover 6 Connect the touchpad cable to the button board 7 Lock the button board connector All manuals and user guides at all guides com a l l g u i d e s...

Page 142: ...Chapter 3 8 Adhere the button board cable to the upper cover 9 Replace the button board cable in the button board connector 10 Lock the button board connector All manuals and user guides at all guides...

Page 143: ...Bluetooth Module 1 Replace the Bluetooth cable 2 Replace the Bluetooth module onto the upper cover 3 Replace the one screw Step Screw Quantity Screw Type Bluetooth Module M2 4 1 All manuals and user...

Page 144: ...134 Chapter 3 Replacing the Upper Cover 1 Replace the upper cover 2 Connect the Bluetooth cable to the mainboard 3 Press down on the upper cover sides All manuals and user guides at all guides com...

Page 145: ...Chapter 3 135 4 Press down on the upper cover bottom edge 5 Connect the button board cable 6 Lock the button board cable All manuals and user guides at all guides com...

Page 146: ...place the twenty two 22 screws in the lower cover Step Screw Quantity Screw Type Upper Cover M2 5 Red Call Out 6 M2 2 5 Green Call Out 3 Step Screw Quantity Screw Type Lower Cover M2 5 Red Call Out 18...

Page 147: ...3 137 Replacing the Hinge Covers 1 Replace the hinge cap 2 Replace the hinge bezel 3 Replace the two 2 screws Step Screw Quantity Screw Type Hinge Covers M2 5 2 All manuals and user guides at all gui...

Page 148: ...138 Chapter 3 Replacing the Keyboard 1 Replace the keyboard FPC 2 Lock the keyboard FPC 3 Flip the keyboard over and insert the front edge of the keyboard All manuals and user guides at all guides com...

Page 149: ...Chapter 3 139 4 Press down the keyboard top edge Replacing the 3G Module 1 Replace the 3G module All manuals and user guides at all guides com...

Page 150: ...140 Chapter 3 2 Replace the one 1 screw 3 Connect the cables Blue cable connects to Aux Step Screw Quantity Screw Type 3G Module M2 3 1 All manuals and user guides at all guides com...

Page 151: ...e WLAN Module 1 Replace the WLAN card 2 Replace the one 1 screw 3 Connect the cables Black cable connects to Main Step Screw Quantity Screw Type WLAN M2 3 1 All manuals and user guides at all guides c...

Page 152: ...2 Chapter 3 Replacing the DIMM 1 Replace the DIMM module 2 Press down the DIMM module to lock into place Replacing the Hard Disk Drive 1 Replace the HDD FPC All manuals and user guides at all guides c...

Page 153: ...Chapter 3 143 2 Replace the HDD in the bay 3 Adhere the black tape 4 Replace the HDD FPC All manuals and user guides at all guides com...

Page 154: ...144 Chapter 3 5 Lock the HDD FPC Replacing the Module Cover 1 Insert the side of the module cover into the outside edge slots 1 and lower into place 2 1 2 All manuals and user guides at all guides com...

Page 155: ...Chapter 3 145 2 Press firmly around the edges of the module cover 3 Tighten the five 5 captive screws All manuals and user guides at all guides com...

Page 156: ...the slot until you hear an audible click NOTE The gold chip in the SIM card is face down Replacing the Battery 1 Insert the battery outer edge into the slots 2 Push the battery down into place All ma...

Page 157: ...Chapter 3 147 3 Lock the battery Replacing the Dummy Card 1 Insert the dummy card into the slot All manuals and user guides at all guides com...

Page 158: ...148 Chapter 3 All manuals and user guides at all guides com...

Page 159: ...ate the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resol...

Page 160: ...computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Remove all external and non essential hardware connected to the computer that are not necessary to b...

Page 161: ...emoving the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the in...

Page 162: ...he application c If desktop display resolution is not normal right click on the desktop and select Personalize Display Settings d Click and drag the Resolution slider to the desired resolution e Click...

Page 163: ...correct the problem Do not replace non defective FRUs Start Check LCD module Swap LCD cable LCD panel OK NG Check MB LCD connector and cable OK Reassemble Re plug LCD cable OK NG Swap M B Start Check...

Page 164: ...s perform the following actions one at a time to correct the problem Do not replace non defective FRUs Start Keyboard properly connected No Disconnect and reconnect Keyboard functioning No Replace Key...

Page 165: ...ace non defective FRUs Start Check M B T P FFC Re assemble the T P FFC to M B OK NG Check TouchPad OK Swap Reassemble the T P board or T P FFC OK NG Swap M B Start Check M B T P FFC Re assemble the T...

Page 166: ...rols are set mid range a Click the volume icon on the taskbar and drag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not...

Page 167: ...1 Check that the microphone is enabled Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear b...

Page 168: ...drives are required g Select Startup Repair h Startup Repair attempts to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen informat...

Page 169: ...ail perform the following general steps to correct the problem Do not replace non defective FRUs 1 Check whether the drive is OK 2 Verify that the Test Fixture is ok 3 Swap the mainboard and retest St...

Page 170: ...uspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NO...

Page 171: ...set fail 0x 03 Verify all DIMMs are DDR or DDR2 and unbuffered 0x 04 Detect an improper warm reset and handle 0x 05 Detect if ECC SO DIMMs are present in the system 0x 06 Verify all DIMMs are single o...

Page 172: ...ers 0x 24 Program ODT 0x 25 Perform steps required before memory init 0x 26 Program the receive enable reference timing control register Program the DLL Timing Control Registers RCOMP settings 0x 27 E...

Page 173: ...troller 0x5A IdeBus begin initialization 0x7 0 Simple Text Output Protocol Functions VGA class reset 0x7 1 Report that VGA Class driver is being disabled 0x7 2 Report that VGA Class driver is being en...

Page 174: ...POINT once it is available 0xF 8 Report that ExitBootServices has been called 0xF 9 Runtime driver set virtual address map 0x 00 0x 01 PEI_EVENT_LOG 0x 02 PEI_OEM_SERVICE 0x 03 PEI_SIO_INIT 0x 04 PEI_...

Page 175: ..._COMM 0x 18 PEI_SMM_CONTROL 0x19 0x1F PEI_RESERVED 0x20 0x2E PEI_OEM_DEFINED 0x2F PEI_DXE_IPL 0x 30 RESERVED 0x 31 DXE_CRC32_SECTION_EXTRACT 0x 32 SCRIPT_SAVE 0x 33 ACPI_S3_SAVE 0x 34 SMART_TIMER 0x 3...

Page 176: ...T_FORMAT 0x 46 PCI_HOST_BRIDGE 0x 47 PCI_EXPRESS 0x 48 DXE_SB_INIT 0x 49 IDE_CONTROLLER 0x4A 0x4B SATA_CONTROLLER SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4 E ISA_SERIAL 0x 4F IDE_BUS 0x 50 PCI_B...

Page 177: ..._SPLITTER 0x5 E VGA_CLASS 0x 5F DATA_HUB 0x 60 DISK_IO 0x 61 0x 62 MEMORY_TEST CRISIS_RECOVERY 0x 63 LEGACY_8259 0x 64 LEGACY_REGION 0x 65 LEGACY_INTERRUPT 0x 66 BIOS_KEYBOARD 0x 67 BIOS_VEDIO 0x 68 M...

Page 178: ...78 0x 79 USB_LEGACY_PLATFORM GRAPHICS_CONSOLE 0x7A TERMINAL 0x7B DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7 E ENGLISH 0x 7F FRENCH 0x 80 HII_DATABASE 0x 81 SETUP_BROWSER 0x 82 OEM_SETUP_BROWSER 0x...

Page 179: ...1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 0xA7 DXE_ SECURITY_HDD_PASSWORD_SERVICE DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DX...

Page 180: ...xCB SMM_SB_S3_SAVE 0xCC SMM_PLATFORM 0xCD 0xCE SMM_GMCH_MBI SMM_FW_BLOCK_SERVICE 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_...

Page 181: ...nnector PJ1 Battery connector CN17 USB connector CN6 LCD connector CN18 HDMI CN5 Touchscreen connector CN2 Keyboard connector CN7 Bluetooth connector CN3 Touchpad connector CN8 Speaker connector CN4 C...

Page 182: ...tor JSIM1 SIM card connector CN14 RTC battery connector PJ1 Battery connector CN13 Mini card for 3G CN16 CRT CN10 Mini card for WLAN PJ2 DC in CN22 DRR2 DIMM2 U17 CPU CN23 DDR2 DIMM1 U18 North Bridge...

Page 183: ...ry defaults Mainboard CMOS Discharge Discharging the CMOS clears all user settings 1 Disassemble the notebook and take out the Mainboard See Removing the Mainboard on page 69 2 Remove the RTC battery...

Page 184: ...risis USB key The Crisis USB key can be made by executing the Crisis Disk program in a functioning system with a Windows XP Vista or 7 OS IMPORTANT The Crisis Disk program will overwrite all data on a...

Page 185: ...er code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machi...

Page 186: ...tion Acer Part No 1 DIMM module KN 1GB03 031 2 LED assembly 55 WGV07 002 3 LED FCC cable 50 PL907 002 4 Thermal module assembly 60 PL907 004 5 CPU N A 6 CRT Board assembly 55 WGV07 001 7 Hard disk dri...

Page 187: ...r 60 WGV07 005 16 Hinge cap 42 WGV07 002 17 Top cap 42 WGV07 004 18 Keyboard KB I110G 026 19 Screw 86 TG607 004 20 Lower cover 60 WGV07 002 21 HDD door 42 WGV07 001 22 I O board FCC cable 50 PL907 004...

Page 188: ...0607 114 BOARD TP BOARD 55 PL907 004 TOUCH PANEL CONTROL BOARD 55 PND07 001 CRT BOARD 55 WGV07 001 LED BOARB 55 WGV07 002 CARD READER BOARD 55 WGV07 003 Foxconn Bluetooth BRM 2046 BT2 1 T60H928 33 f w...

Page 189: ...7 003 FFC CABLE CARD READER B TO MB 50 PL907 004 HDD FPC CABLE 50 PL907 005 FFC CABLE TP TO TP B 50 PL907 006 FFC CABLE MB TO TP B 50 PL907 007 ANTENNA WIFI 50 PL907 008 ANTENNA 3G WIFI 50 PL907 009 L...

Page 190: ...7 002 TOP CAP BLACK 42 WGV07 004 TOP CAP RED 42 WHJ07 001 LCD COVER ASSY PB RED W ANTENNA 60 BGU07 001 LCD COVER ASSY PB RED W 3G ANTENNA 60 BGV07 001 LCD BEZEL ASSY BLACK FOR PB 60 BGW07 001 LCD COVE...

Page 191: ...60 WGV07 004 LCD COVER ASSY GW BLACK W ANTENNA 60 WGV07 005 UPPER CASE ASSY RED W TP FFC 2 60 WHJ07 001 LCD COVER ASSY GW RED W ANTENNA 60 WHJ07 002 LCD COVER ASSY GW BLACK W 3G ANTENNA 60 WHN07 001...

Page 192: ...WD2500BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 KH 25008 021 HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 KH 32001 017 HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA L...

Page 193: ...nese Texture KB I110G 014 Keyboard GATEWAY GP1T SJM11 87KS Black Nordic Texture KB I110G 015 Keyboard GATEWAY GP1T SJM11 87KS Black Norwegian Texture KB I110G 016 Keyboard GATEWAY GP1T SJM11 87KS Blac...

Page 194: ...NEL W TOUCH PANEL LED LCD SAMSUNG 11 6 WXGAG LTN116AT01 A01 W TOUCH PANEL 56 PND07 001 LED LCD AUO 11 6 WXGAG B116XW02 V0 1A 3G W TOUCH PANEL 56 PND07 002 LED LCD LPL 11 6 WXGAG LP116WH1 TLA1 W TOUCH...

Page 195: ...6X64D3S1066C7 LF 128 8 0 07um KN 2GB07 001 Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDS0 AE F LF 128 8 0 065um KN 2GB09 006 Memory SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673DZ1 CF8 LF KN 2GB0B 005...

Page 196: ...r SCREW M2 0 3 0 I BKAG NYLOK IRON 86 ARE07 002 SCREW M2 5 I BZN NYLOK 86 TG607 004 SCREW M2 0 2 5 I BUWZN 86 TPK07 001 SCREW 2 0 4 0 86 W0107 003 SCREW M2 0 3 0 I NI NYLOK 86 W0907 001 CATEGORY PARTN...

Page 197: ...D_A Uk_ES31 PMDSU 4100B NLED11 6WXGAG N250GB5 4KS INT1000 H N EC14T 02e LX WG V02 008 EC14T02e EM W7HP64EMWTE A1 UMACkk 2G 1G 250 6L2 8 5R CB_bgn_0 3D_A Uk_ES31 PMDSU 4100B NLED11 6WXGAG N250GB5 4KS I...

Page 198: ...300B NLED11 6WXGAG N320GB5 4KS INT1000 H BT 2 1 EC14T 01g LX WG V02 002 EC14T01g W7HP64WTSG1 UMACkk 1 2G 320 BT 6L2 8 5R CB_bgn_0 3D_A Uk_ES61 PMDSU 4100B NLED11 6WXGAG N320GB5 4KS INT1000 H BT 2 1 EC...

Page 199: ...6WXGAG N250GB5 4KS INT1000 H BT 2 1 EC14T 03a LX WHJ 02 003 EC14T03a W7HP64WTAU1 UMACrr 1 2G 320 BT 6L2 8 5R CB_bgn_0 3D_A Ur_ES61 PMDSU 4100B NLED11 6WXGAG N320GB5 4KS INT1000 H BT 2 1 EC14T 02c LX W...

Page 200: ...NLED11 6WXGAG N500GB5 4KS SP1x2H MW N EC18T 04i LX WHL 02 006 EC18T04i EM W7HP64EMWTP H1 UMACkk 1 2G 320 BT 6L2 8 5R CB_n2_0 3D_BA G_AUk_ES61 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 EC1...

Page 201: ...D11 6WXGAG N500GB5 4KS SP1x2H MW N EC18T 03i LX WH M02 00 7 EC18T03i EM W7HP64EMWTP H1 UMACrr 1 2G 320 BT 6L2 8 5R CB_n2_0 3D_BA G_AUr_ES61 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 EC18T...

Page 202: ...8T02t EM W7HB64EMWTT H1 UMACrr 2 2G 500_L BT 6L2 8 5R CB_n2_0 3D_AU r_TH41 C2DSU 7300B NLED11 6WXGAG N500GB5 4KS SP1x2H MW BT 2 1 EC18T 02h LX WH M02 00 1 EC18T02h W7HP64WTCA2 UMACrr 2 2G 320 BT 6L2 8...

Page 203: ...evice XSYNC Adapter DELTA 30W Adapter DELTA 30W 19V 1 7x5 5x11 Black ADP 30JH BA LF HIPRO 30W Adapter HIPRO 30W 19V 1 7x5 5x11 Black HP A0301R3 B1LF LF LITE ON 30W Adapter LITE ON 30W 19V 1 7x5 5x11 B...

Page 204: ...SEAGATE N320GB5 4KS HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 SEAGATE N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N160GB5 4KS H...

Page 205: ...LF 128 8 0 055um MICRON SO1GBIII10 Memory MICRON SO DIMM DDRIII 1066 1GB MT8JSF12864HZ 1G1F1 LF 128 8 0 065um MICRON SO2GBIII10 Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 0...

Page 206: ...196 Appendix B All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 207: ...s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin F...

Page 208: ...198 All manuals and user guides at all guides com...

Page 209: ...External Module Disassembly Flowchart 41 F Features 1 FLASH Utility 31 Flash Utility 31 FRU Field Replaceable Unit List 175 H Hard Disk Drive Module Removing 46 Hibernation mode hotkey 12 Hot Keys 10...

Page 210: ...speakers hotkey 12 System Block Diagram 3 T Test Compatible Components 193 Thermal Module Removing 77 117 Touch Pad Failure 155 Troubleshooting Built in KB Failure 154 Internal Microphone 157 Interna...

Page 211: ...201 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 212: ...202 All manuals and user guides at all guides com...

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