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58 - Frequently asked questions

• The volume may be muted. Look at the volume control (speaker) 

icon in the taskbar. If it is crossed-out, click the icon and deselect the 

Mute all

 option.

• The volume level may be too low. Check the volume from the 

volume control (speaker) icon in the taskbar. You can also use the 
volume control hotkeys to adjust the volume.

• If headphones, earphones or external speakers are connected to 

the headphone jack on the computer, the internal speakers 
automatically turn off.

I want to eject the optical drive tray without turning on the power.

There is a mechanical eject hole on the optical drive. Insert the tip of a 
pen or straightened-out paperclip into the hole and push to eject the tray.

The keyboard does not respond.

Try attaching an external keyboard to a USB port on the

 

computer. If it 

works, contact your dealer or an authorized service center as the 
internal keyboard cable may be loose.

The printer does not work.

• Make sure that the printer is connected to a power outlet and that it 

is turned on.

• Make sure that the printer cable is connected securely to a USB port 

and the corresponding port on the printer.

I want to restore my computer to its original settings.

This recovery process helps you restore the C: drive with the original 
software content that is installed when you purchased

 

your computer.

Note

If your system is the multilingual version, the operating system and language 
you choose when you first turn on the system will be the only option for future 
recovery operations.

Warning

Your C: drive will be reformatted and all data will be erased. It is 
important to back up all data files before using this option.

Summary of Contents for E5-475

Page 1: ...1 User s Manual...

Page 2: ...ation please visit the Acer BYOC website www acer com byoc start Model number _________________________________ Serial number _________________________________ Date of purchase _______________________...

Page 3: ...t sequence 39 Setting passwords 39 Power management 40 Saving power 40 Battery pack 42 Battery characteristics 42 Charging the battery 42 Optimizing battery life 43 Checking the battery level 44 Batte...

Page 4: ...4 Table of contents Network connections 69 Surf the Net 71 Security 71 Playing Blu Ray or DVD movies 78...

Page 5: ...ng for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to...

Page 6: ...two ways to download the User s Manual You must first be connected to the internet 1 Open Acer Care Center from the desktop and select My System Summary and click User s Manual to download the User s...

Page 7: ...ake care of it Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above 50 C 122 F Do no...

Page 8: ...equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exc...

Page 9: ...s show you around your new Acer computer Screen view Icon Item Description 1 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 2 Screen Displays...

Page 10: ...omputer s battery status Charging The light shows amber when the battery is charging Fully charged The light shows blue when in AC mode Icon Item Description 1 Keyboard For entering data into your com...

Page 11: ...video connections 5 USB ports Connect to USB devices Information on USB 3 0 USB 3 0 compatible ports are blue Compatible with USB 3 0 and earlier devices For optimal performance use USB 3 0 certified...

Page 12: ...e is active 5 Optical drive eject button Ejects the optical disk from the drive 6 Emergency eject hole Ejects the optical drive tray when the computer is turned off Carefully insert a straightened pap...

Page 13: ...do this Memory compartment Houses the computer s memory You may upgrade your computer s memory Acer recommends asking an approved service center to do this 2 Speakers Deliver stereo audio output 3 Bat...

Page 14: ...ck When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic opera...

Page 15: ...Lk Turns the embedded numeric keypad on or off Fn F12 Scr Lk Turns the scroll lock feature on or off Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brightness...

Page 16: ...escription Windows key Pressed alone it returns to the Start screen or to return to the last open app It can also be used with other keys for special functions please check Windows Help Application ke...

Page 17: ...across the touchpad the cursor will follow this movement The Precision Touchpad PTP is designed to provide a more uniform smooth and accurate touchpad experience Many applications support precision t...

Page 18: ...fingers to perform a right click In the Start screen this will toggle the app commands In most apps this will open a context menu related to the selected item Two finger slide Swiftly scroll through...

Page 19: ...t the Notifications icon to open the Notifications pane 2 Select All settings Three finger swipe Swipe across the touchpad with three fingers Swipe up to open Task View Move the cursor over a window a...

Page 20: ...ngs to suit your personal needs You can change the primary button for left or right handed use turn the touchpad off if you prefer to use a mouse or set a delay to prevent the cursor from moving if yo...

Page 21: ...t backup Backup allows you to quickly and easily back up your operating system installed apps and data 1 From Start select All apps then Acer Select Acer Recovery Management in the list of Acer apps N...

Page 22: ...Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Backup system files to the recovery drive is selected and click Next 4 Plug in the USB drive and wait for t...

Page 23: ...rocess until it completes 8 After creating the recovery backup you can choose to delete the recovery information on your computer If you delete this information you can only use the USB recovery backu...

Page 24: ...tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore y...

Page 25: ...ress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow t...

Page 26: ...ory default This process will reinstall your operating system and remove all of your personal files apps and settings 4 Select Just remove my files if you are keeping your computer This will be quicke...

Page 27: ...een will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process W...

Page 28: ...omputer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first...

Page 29: ...g the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to settings to enter t...

Page 30: ...wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the...

Page 31: ...tion through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the...

Page 32: ...32 Connecting to the Internet 4 Select Network internet 5 You will see a list of available wireless networks Select the one you wish to use...

Page 33: ...Connecting to the Internet 33 6 Once you select a wireless network select Connect 7 If required enter the network s password...

Page 34: ...er Refer to the image below Then you ll be ready to get online Connecting to a cellular network If your computer has a SIM slot you can connect to the internet using a cellular phone network To do thi...

Page 35: ...fferent modes to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emiss...

Page 36: ...6 Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Page 37: ...om unauthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set...

Page 38: ...e appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer I...

Page 39: ...yed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on bo...

Page 40: ...wer Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If...

Page 41: ...Power management 41 5 Select Change settings that are currently unavailable 6 Scroll down and disable Turn on fast startup 7 Select Save changes...

Page 42: ...adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1...

Page 43: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...

Page 44: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...

Page 45: ...ernal monitor and other external devices 7 Disconnect the Kensington lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from you...

Page 46: ...putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to y...

Page 47: ...in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is...

Page 48: ...apter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your compu...

Page 49: ...elers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When travelin...

Page 50: ...50 Ports and connectors In this section you will find Information on the ports and connectors fitted to your computer...

Page 51: ...u find you need to use any force to insert the card try reorientating the card slightly 3 Push the card until it clicks into place A few millimetres of the card will extend from beyond the slot If the...

Page 52: ...den icons arrow in the Notification Area next to the clock 2 Click on the Safely Remove Hardware icon 3 Click on Eject SD Card or the name of the device 4 Wait until a Safe to Remove Hardware message...

Page 53: ...power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the co...

Page 54: ...devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in...

Page 55: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Page 56: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact in...

Page 57: ...check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive or smartphone plugged into your computer Unplug it...

Page 58: ...es not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the internal keyboard cable may be loose The printer...

Page 59: ...passport on hand especially when you travel to receive the benefits from our support centers Attach your proof of purchase to the ITW passport If the country you are traveling in does not have an Ace...

Page 60: ...computer How do I turn off my computer Press the Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Sta...

Page 61: ...e your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slide...

Page 62: ...ktop and select Screen resolution How do I set the alarm Your computer can act as an alarm clock Search Alarms and then select Alarms 1 Select a name for the alarm 2 Set the time by choosing the hour...

Page 63: ...How do I install apps You can download Windows Store apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Paint Where are t...

Page 64: ...osoft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account and follow the onscreen instructions How do I check for Wi...

Page 65: ...or messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of a...

Page 66: ...d service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center...

Page 67: ...Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experi...

Page 68: ...s fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected t...

Page 69: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...

Page 70: ...Access point router 2 Desktop computer 3 Modem 4 Printer 5 Portable computer 6 PDA Smartphone 7 Network cables RJ45 Turning on off a wireless network connection Most computers feature a Wi Fi button t...

Page 71: ...latest information and downloads Security You are probably eager to explore everything the internet has to offer In order for you to be safe online Acer has pre installed McAfee Internet Security Sui...

Page 72: ...posing a serious security risk What is malware Malicious software also known as malware is software designed to deliberately harm your computer For example viruses worms and Trojan horses are malicio...

Page 73: ...to date will not protect you from all attacks it makes it much more difficult for hackers to gain access to your system blocks many basic and automated attacks completely and might be enough to disco...

Page 74: ...otection updates Make sure you Activate it Choose strong passwords and keep them safe Passwords are a fact of life on the internet today we use them for everything from ordering flowers and online ban...

Page 75: ...t open update your security or urge you to provide information immediately or else something bad will happen Don t take the bait Do not click on a link in an email unless you specifically asked for th...

Page 76: ...ere s no such thing as a free lunch still rings true today Supposedly free software such as screen savers or smileys secret investment tricks sure to make you untold fortunes and contests that you ve...

Page 77: ...dows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updat...

Page 78: ...r the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New...

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