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Acer Aspire Z3760, Service Manual

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Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide

7

Hard Disk Drive

Optical Disc Drive

Item

Specification

Controller

Integrated in the Intel H67 chipset

Form factor

3.5-inch 9.5 mm

Interface 

SATA, Second or Third Generation

Supported capacities

320 GB

• HGST HDS721032CLA362 (7200 rpm)
• Seagate ST3320418AS (7200 rpm)
• WD WD3200AAJS-22L7A0 (7200 rpm)

500 GB

• HGST HDS721050CLA362 (7200 rpm)
• Seagate ST3500418AS (7200 rpm)
• WD WD5000AAKS-22M9 (7200 rpm)

1 TB

• HGST HDS721010CLA332 (7200 rpm)
• Seagate ST31000528AS / ST31000524AS (7200 rpm)
• WD WD10EARS-22Y5B1 (5400 rpm)

1.5 TB

• Seagate ST31500341AS (7200 rpm)
• WD WD15EARS-22MVWB0 (5400 rpm)

Item

Specification

Controller

Integrated in the Intel H67 chipset

Type

DVD-Super Multi double-layer, Blu-ray Disc combo, or Blu-ray Disc-RW drive option

Form factor

Slim type

Tray height (mm))

12.7 mm

Interface 

SATA

Supported models

DVD-Super Multi 
double-layer drive

• HLDS  GT31N
• PLDS DS-8A5SH

Blu-ray Disc 
combo drive

• HLDS CT21N
• Panasonic UJ141AL

Blu-ray Disc-RW 
drive

Panasonic UJ240A

 

Summary of Contents for Aspire Z3760

Page 1: ...Aspire Z3760 Z3761 Z5760 Z5761 All In One Computer Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the Acer CSD web site for more information go to http csd acer com tw ...

Page 2: ...60 Z3761 Z5760 Z5761 AIO Computer Service Guide Revision History Refer to the table below for changes made on this version of the Aspire Z3760 Z3761 Z5760 Z5761 All In One Computer Service Guide Date Chapter Updates ...

Page 3: ...ncorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this guide is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its dist...

Page 4: ...s that appear on screen NOTE Gives additional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ...his generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed serv...

Page 6: ...vi Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide ...

Page 7: ... the Setup Utility 13 Setup Utility Menus 13 Chapter 3 System Disassembly 25 Disassembly Tools 25 Pre disassembly Procedure 25 Disassembly Procedures 26 Removing the Computer Stand 26 Removing the I O Cable Cover 27 Removing the Rear Cover 28 Removing the I O Cable Plate 29 Removing the Optical Disc Drive 29 Removing the WLAN Module 31 Removing the Scaler Board 33 Removing the USB Audio Board 35 R...

Page 8: ...emoving the LCD Panel 67 Removing the LCD Panel Brackets 68 Removing the LCD LVDS Cable 68 Removing the System Cables 69 Chapter 4 Troubleshooting 71 Hardware Diagnostic Procedure 71 System Check Procedures 71 Checkpoints 72 POST Error Indicators 76 Configuring the ME Firmware 87 Clearing CMOS 88 BIOS Recovery 89 BIOS Update 90 Updating the BIOS in DOS Mode 90 Updating the BIOS in Windows Mode 91 ...

Page 9: ...llation One PCI Express 2 0 x1 slot for TV tuner card installation Display Display size Aspire Z3760 Z3761 21 5 inch LCD panel Aspire Z5760 Z5761 23 inch LCD panel Windows 7 compliant multi touchscreen function for Aspire Z3761 Z5761 HDMI 1 4 compliant Audio Two built in 5W stereo speakers Realtek ALC662VC 0 5 1 2 channel high definition audio codec Dolby Home Theater v3 compliant I O ports Right ...

Page 10: ... DVB T card Digital media protection Support Blu ray Disc content protection B CAS card This optional card allows users to access protected digital TV broadcasts Ventilation Heat sink fan for the processor PSU fan System fan only for systems with certain graphics card models installed Power supply 220 W power supply unit with PFC or non PFC option power factor correction Operating system support M...

Page 11: ...een 4 Power button indicator Blue System is in power on mode Flashing blue System is in standby mode 5 Speakers 6 Increase volume capacitive key 7 Decrease volume capacitive key 8 LCD brightness capacitive key 9 Auxiliary lighting capacitive key NOTES Icons for the capacitive keys are only visible when the system is turned on The auxiliary lighting capacitive key is designed to provide a light sou...

Page 12: ...S card optional cover 9 USB ports 2 Optical disc drive ODD 10 Ethernet port RJ 45 3 I O cable cover 11 Monitor port VGA 4 9 in 1 card reader 12 HDMI port 5 HD dual digital TV tuner optional 13 DVI port optional 6 Line in jack 14 PS 2 mouse port 7 Line out jack 15 PS 2 keyboard port 8 Microphone jack 16 AC power jack ...

Page 13: ...uter Service Guide 5 Right and Rear Views Item Icon Component 1 Mounting holes for wall mount option 2 USB ports 3 Microphone jack 4 Headphone jack 5 Kensington slot 6 Computer stand Note Item 1 is compliant with the 100 100 mm VESA standard ...

Page 14: ...res 2 4 4 4 4 4 4 4 L3 cache size 3 MB 6 MB 6 MB 6 MB 6 MB 6 MB 8 MB 8 MB TDP 65 W 95 W 95 W 65 W 95 W 65 W 95 W 65 W Item Specification PCH Intel H67 I O controller SIO ITE 8728F CX Item Specification BIOS chip AMI BIOS with 32 MM SPI Flash ROM Setup utility CMOS Setup Utility Item Specification Controller Integrated in the Intel processor Number of DIMM slot 4 Maximum memory 16 GB using four 4 G...

Page 15: ...500418AS 7200 rpm WD WD5000AAKS 22M9 7200 rpm 1 TB HGST HDS721010CLA332 7200 rpm Seagate ST31000528AS ST31000524AS 7200 rpm WD WD10EARS 22Y5B1 5400 rpm 1 5 TB Seagate ST31500341AS 7200 rpm WD WD15EARS 22MVWB0 5400 rpm Item Specification Controller Integrated in the Intel H67 chipset Type DVD Super Multi double layer Blu ray Disc combo or Blu ray Disc RW drive option Form factor Slim type Tray heig...

Page 16: ... WPA WPA2 Open shared key and pair wise key authentication services Cisco Compatible Extensions CCX4 Form factor PCIe Mini Card Interface USB 2 0 supports Full speed 12 Mbps and High speed 480 Mbps Item Specification Model Xavi BC10B 04C1 Version Bluetooth 2 1 EDR Item Specification Controller Realtek ALC662VC 0 5 1 2 channel high definition audio codec Features Two built in 5W stereo speakers Rig...

Page 17: ...000 1 1000 1 Response time typical 5 ms 5 ms Display colors 16 7M 6bit A FRC 16 7M 6bit A FRC Aspect ratio 16 9 16 9 Surface treatment Anti glare 3H Anti glare 3H Module size W H D 495 6 292 2 10 3 mm 533 2 312 11 5 mm Module weight typical 1800 g 1900 g Power consumption typical without converter 17 W 18 95 W Power supply input voltage typical 5 0 V 5 0 V Temperature Operating Storage shipping 0 ...

Page 18: ...10 Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide ...

Page 19: ...Run Setup message to make changes to the BIOS settings The Setup Utility loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off The values take effect when the system is booted POST uses these values to configure the hardware If the values and the ac...

Page 20: ...the Left Right arrow keys to move between the menu screens then press Enter to view that menu tab Use the Up Down arrow keys to move between the menu options then press Enter to execute that option Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a lead...

Page 21: ...play all possible entries A parameter that is enclosed in square brackets is user configurable Grayed out parameters are not user configurable for one of the following reasons The field value is auto configured or auto detected The field value is informational only The field is password protected Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu scree...

Page 22: ...or model installed Core Frequency Core frequency of the installed processor Count Multi core factor of the installed processor number of processor cores Memory Size Size of system memory detected during boot up Product Name Official model name of the computer System Serial Number System serial number Asset Tag Number System asset tag number System Date Sets the system date System Time Sets the sys...

Page 23: ...llaneous system settings Advanced Chipset Configuration Access this submenu to enable or disable various Intel technology functions and configure video memory settings Integrated Peripherals Access this submenu to enable or disable operation modes for the onboard I O controllers PC Health Status Access this submenu to view current level of system processor PCH temperature voltages and fan speed ...

Page 24: ... EMI electromagnetic interference Set this field to Enabled to reduce this EMI level This reduces interference problems with other electronics in the area Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Disabled Enabled Processor Multiplier This field is only vis...

Page 25: ...w Instructions AES NI encryption standard When enabled speed for applications performing encryption and decryption using the AES is improved Disabled Enabled Intel XD Bit Select whether to enable the Intel Execute Disable Bit Technology XD Bit is a hardware based security feature that can reduce exposure to viruses and malicious code attacks and prevent harmful software from executing and propagat...

Page 26: ...n enabled any attached USB mouse or USB keyboard can control the system even when there is no USB driver loaded onto the system Disabled Enabled USB Storage Emulation If set to Auto a USB devices with a capacity of equal or less than 2 GB will be emulated as a bootable floppy disk Auto Floppy Hard Disk Onboard Graphics Controller Enables or disables the onboard graphics controller Disabled Enabled...

Page 27: ... PECI Mode System Temperature PCH Temperature CPU Fan Speed System Fan Speed CPU Core 1 05V 3 30V 5 00V 12 0V 5VSB VBAT These items lets you monitor the parameters for critical voltages temperatures and fan speeds Smart Fan When enabled fan speed will speed up or slow down depending on the system temperature Disabled Enabled ...

Page 28: ...power saving mode when an installed PCIe LAN card received an incoming call Disabled Enabled Power On by Onboard LAN Enables or disables the system to wake up from a power saving mode when the onboard LAN controller received a network message Disabled Enabled Wake Up by PS 2 KB Mouse Enables or disables the system to wake up from a power saving mode when a PS 2 keyboard or mouse is used Disabled E...

Page 29: ...accessible when this password is used to logged in System Date and System Time Exit Without Saving The F9 key Load Default Settings will also be unavailable Change Supervisor Password Press Enter to change the supervisor password Change User Password Press Enter to change the user password Note that this field is only accessible when a supervisor password is set is cleared when the supervisor pass...

Page 30: ...ntry then press Enter You will be prompted to save the new password 5 Press Enter 6 Press F10 to save the password and close the Setup Utility To remove a system password 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears 2 Type the original password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fie...

Page 31: ...the hard drive Optical Disc Drive Priority Press Enter to set the boot priority for the optical drive Removable Device Priority Press Enter to set the boot priority for a removable USB drive Network Device Priority Press Enter to set the boot priority for a network boot Fast Boot When enabled the system starts up more quickly by eliminating some of the POST routines Disabled Enabled Quiet Boot Whe...

Page 32: ... Save all changes made to the Setup utility Discard Changes Discard all changes made to the Setup utility and load the previous configuration settings Load Default Settings Load the factory default settings for all Setup parameters Keyboard shortcut F9 Save as User Default Settings Save the current configuration settings as user default values Keyboard shortcut F8 Load User Default Settings Load t...

Page 33: ...ly procedure perform the steps listed below 1 Make sure that the optical disc drive and the card reader slot are empty 2 Turn off the power to the computer and all peripherals 3 Unplug the power cord from the computer 4 Unplug the network cable and all connected peripheral devices from the computer 5 Place the computer on a flat steady surface with the rear cover facing upward NOTES To reinstall t...

Page 34: ...edures Removing the Computer Stand 1 Perform the Pre disassembly Procedure on page 25 2 Use a flat screwdriver to pry off the plastic shell covering the computer stand screws 3 Remove the screws securing the computer stand Quantity Color Torque Part Number 3 Black 8 0 0 3 kgf cm ...

Page 35: ...Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide 27 4 Remove the computer stand Removing the I O Cable Cover 1 Perform the Pre disassembly Procedure on page 25 2 Remove the I O cable cover ...

Page 36: ...ges 26 and 27 2 Grasp the rear cover on the I O port area and pull up to disengage the cover from the front bezel The picture below shows the location of the plastic snaps securing the rear cover Pull up the rear cover on these locations to release these snaps 3 Push on the areas highlighted on the below picture to disengage the rear cover from the chassis 4 Remove the rear cover ...

Page 37: ...ing the procedure described on the previous page 2 Push the latch to disengage the I O cable plate from the chassis a then remove the I O cable plate b Removing the Optical Disc Drive 1 Remove the rear cover by following the procedure described on page 28 2 Remove the tape securing the WLAN cables and push the cables aside ...

Page 38: ...O Computer Service Guide 3 Remove the screw securing the ODD 4 Slide the ODD outward then disconnect the ODD SATA cable from the drive 5 Remove the ODD from the chassis Quantity Color Torque Part Number 1 Black 4 5 0 3 kgf cm 86 00B75 240 ...

Page 39: ...e ODD bezel from the module Removing the WLAN Module 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screws securing the scaler board cover Quantity Color Torque Part Number 1 Chrome 2 0 0 2 kgf cm 86 7A122 4R0 Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 00B75 240 ...

Page 40: ...761 Z5760 Z5761 AIO Computer Service Guide 3 Remove the scaler board cover 4 Disconnect the WLAN antennas 5 Remove the screw securing the WLAN module Quantity Color Torque Part Number 1 Chrome 4 5 0 3 kgf cm 86 7A122 4R0 ...

Page 41: ...e the WLAN module Removing the Scaler Board 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screws securing the scaler board cover 3 Remove the scaler board cover Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 00B75 240 ...

Page 42: ...60 Z3761 Z5760 Z5761 AIO Computer Service Guide 4 Disconnect all the cables from the scaler board 5 Remove the screws securing the scaler board Quantity Color Torque Part Number 3 Chrome 6 0 0 5 kgf cm 86 00B75 240 ...

Page 43: ...by following the procedure described on page 28 2 Remove the screw securing the USB audio board cover A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board Quantity Color Torque Part Number 1 Chrome 4 5 0 3 kgf cm 86 1A524 5R0 ...

Page 44: ...udio board cover outward to disengage the cover tabs from the chassis then remove the USB audio board cover 4 Disconnect the two cables from the USB audio board 5 Remove the screws securing the USB audio board Quantity Color Torque Part Number 2 Chrome 6 0 0 5 kgf cm 86 00B75 240 ...

Page 45: ...llowing the procedure described on page 28 2 Remove the scaler board by following the procedure described on page 33 3 Remove the tapes securing the speaker cables to the power supply unit A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 46: ...38 Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide 4 Remove the screws securing the speakers 5 Remove the speakers Quantity Color Torque Part Number 4 Chrome 4 5 0 5 kgf cm 86 00B75 240 ...

Page 47: ...de 39 Removing the Side Board Cover 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screw securing the side board cover 3 Remove the side board cover Quantity Color Torque Part Number 1 Chrome 4 5 0 3 kgf cm 86 00B75 240 ...

Page 48: ...Converter Board 1 Remove the side board cover by following the procedure described on the previous section 2 Disconnect all cables from the converter board 3 Remove the screws securing the converter board Quantity Color Torque Part Number 2 Chrome 6 0 0 5 kgf cm 86 00B75 240 ...

Page 49: ...the procedure described on page 39 2 Disconnect all cables from the touchscreen control board A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board IMPORTANT If the LCD touchscreen panel becomes defective the LCD panel with the touchscreen film and the touchscreen control board shoul...

Page 50: ...0 Z3761 Z5760 Z5761 AIO Computer Service Guide 3 Remove the screws securing the touchscreen control board 4 Remove the touchscreen control board Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 00B75 240 ...

Page 51: ...e 43 Removing the Wall Mount Plate 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screws securing the wall mount plate 3 Remove the wall mount plate Quantity Color Torque Part Number 5 Chrome 6 0 0 5 kgf cm 86 5A5B6 012 ...

Page 52: ...rews securing the DVI cable to the I O port panel a then detach the cable from the panel b 3 Remove the two hex screws securing the DVI cable to the graphics card a then detach the cable from the card b Disconnect the HDMI cable from the graphics card as well c Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 80536 7R2 Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 80536 ...

Page 53: ...crew securing the graphics card bracket 6 Disconnect the graphics card from the riser board Quantity Color Torque Part Number 1 Chrome 4 5 0 3 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 54: ...ge 43 2 Remove the graphics card assembly by following the procedures described on page 44 3 Cut the cable tie securing the system cables Make sure you have a replacement cable tie for when you reassemble the machine back Quantity Color Torque Part Number 2 Chrome 4 5 0 3 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Fol...

Page 55: ...O Computer Service Guide 47 4 Disconnect the system fan cable from the mainboard 5 Remove the screws securing the system fan 6 Remove the system fan from the chassis Quantity Color Torque Part Number 4 Black 5 0 0 5 kgf cm 86 TAR28 8R0 ...

Page 56: ...the procedure described on page 43 2 Remove the graphics card assembly by following the procedure described on page 44 3 Disconnect the power and SATA cables from the hard drive 4 Remove the screw securing the hard drive 5 Remove the HDD assembly from the chassis Quantity Color Torque Part Number 1 Chrome 4 5 0 3 kgf cm 86 00B75 240 ...

Page 57: ...0 Z3761 Z5760 Z5761 AIO Computer Service Guide 49 6 Remove the screws securing the hard drive bracket 7 Remove the hard drive from its bracket Quantity Color Torque Part Number 2 Chrome 6 0 0 5 kgf cm 86 5A5B6 012 ...

Page 58: ... plate by following the procedure described on page 43 2 Disconnect the TV tuner card cable 3 Disconnect TV tuner card from its expansion slot A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 59: ...1 Remove the wall mount plate by following the procedure described on page 43 2 Disconnect the HSF cable from its mainboard connector 3 Loosen the HSF s spring loaded screws in a diagonally opposite pattern an X pattern 4 Remove the HSF assembly Quantity Color Torque Part Number 4 Chrome 6 0 0 5 kgf cm ...

Page 60: ...de Removing the Processor 1 Remove the HSF assembly by following the procedure described on the previous section 2 Disengage the load lever from its latch a then rotate the load lever to the open position b 3 Open the retention plate to expose the socket body ...

Page 61: ...n the corner to make sure the processor is properly oriented over the socket Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue Wipe the die surface several times to make sure that no particles or dust contaminants are evident Allow the alcohol to evaporate before continuing Apply just enough thermal grease to evenly coat the surface of the...

Page 62: ...described on page 43 2 Disconnect the 4 pin and 24 pin ATX power cables from their mainboard connectors a Press the top portion of the cable s retaining latch b Pull the cable straight up from its connector 3 Disconnect the PSU extension cable 4 Remove the screw securing the PSU Quantity Color Torque Part Number 1 Chrome 4 5 0 5 kgf cm 86 00B75 240 ...

Page 63: ...Slide the PSU to the left to disengage it from the chassis a then pull the ATX cables through the chassis opening b 6 Remove the screw securing the PSU to it cage 7 Remove the PSU from its cage Quantity Color Torque Part Number 1 Chrome 6 0 0 5 kgf cm 86 5A5B6 012 ...

Page 64: ... tuner card by following the procedures described on pages 44 50 3 Remove the HSF assembly processor and the memory modules by following the procedures described on pages 51 53 4 Remove the power supply unit by following the procedure described on page 54 5 Disconnect all the system cables from the mainboard 6 Remove the screws securing the mainboard Quantity Color Torque Part Number 4 Chrome 6 0 ...

Page 65: ...age 56 2 Push the I O shield to remove it from the chassis A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board The RTC battery has been highlighted with a yellow circle in the above image Detach the RTC battery and follow local regulations for disposing it ...

Page 66: ...he wall mount plate by following the procedure described on page 43 2 Remove the graphics card assembly by following the procedure described on page 44 3 Remove the screws securing the system fan brace 4 Remove the system fan brace Quantity Color Torque Part Number 3 Chrome 5 5 0 5 kgf cm 86 00B75 240 ...

Page 67: ...ear cover by following the procedure described on page 28 2 Remove the screws securing the side bezel 3 Push the plastic tabs securing the side bezel outward 4 Remove the side bezel Quantity Color Torque Part Number 11 1 11 Chrome 4 5 0 3 kgf cm 86 1A524 5R0 2 12 13 Chrome 6 0 0 5 kgf cm 86 00K74 B60 ...

Page 68: ... by following the procedure described on page 28 2 Remove the side bezel by following the procedure described on page 59 3 Disconnect the webcam cable 4 Remove the screws securing the front bezel Quantity Color Torque Part Number 4 1 4 Chrome 1 5 1 7 kgf cm 86 VA324 5R0 2 5 6 Chrome 2 5 0 5 kgf cm 86 VA324 5R0 ...

Page 69: ...e plastic tabs securing the front bezel 7 Detach the front bezel from the chassis and turn it over the speaker mesh cover The front bezel is still attached to the chassis by the cables connected to the capacitive LED board Bluetooth module and the light bars Proceed to the succeeding sections to remove these three components ...

Page 70: ...e Capacitive LED Board 1 Remove the front bezel by following the procedure described on page 60 2 Remove the tape securing the capacitive LED board 3 Disconnect the capacitive LED board cable 4 Use a flat screwdriver to pry off the capacitive LED board from the front bezel ...

Page 71: ...h Module 1 Remove the front bezel by following the procedure described on page 60 2 Remove the tape protecting the Bluetooth module 3 Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it 4 Disconnect the Bluetooth module cable ...

Page 72: ...puter Service Guide Removing the Light Bars 1 Remove the front bezel by following the procedure described on page 60 2 Pull up the tabs securing the two light bars 3 Remove the light bars from the front bezel 4 Disconnect the light bars cables ...

Page 73: ...ure described on page 60 2 Push the tabs securing the webcam module then remove the module Removing the Power Button 1 Remove the front bezel by following the procedure described on page 60 2 Use a flat screwdriver to pry off the power button from the speaker mesh cover 3 Remove the power button and the spring coil located underneath it ...

Page 74: ...t bezel by following the procedure described on page 60 2 Disengage the speaker mesh cover assembly from the chassis 3 Expose the bottom side of the cover to access the power button LED cable 4 Remove the tape protecting the power button LED cable 5 Push the tabs securing the power button LED cable then remove the cable ...

Page 75: ...nnect the converter board 2 pin FFC Refer to step 2 on page 40 4 For the Aspire Z3760 and Z5760 models proceed to step 5 For the Aspire Z3761 and Z5761models perform the steps below a Remove the touchscreen control board by following the procedure described on page 41 b Disconnect the touchscreen image sensor cables from their connectors located on the corners of the chassis highlighted in the bel...

Page 76: ...he LCD panel by following the procedure described on the previous section 2 Detach the brackets from the LCD panel Removing the LCD LVDS Cable 1 Remove the LCD panel by following the procedure described on page 67 2 Press on both sides of the LCD LVDS cable a then pull the cable from the panel b Detach the cable s adhesion from the LCD panel c ...

Page 77: ... Guide 69 Removing the System Cables 1 Remove the LCD panel by following the procedure described on page 67 2 Remove the tapes securing the system cables including the WLAN antennas on the top side of the chassis then release the cables from the chassis ...

Page 78: ...70 Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide ...

Page 79: ... on the next page If the system will not power on do the following Check if the power cable is properly connected to the AC power jack and a functional AC power source Check if the voltage selector switch is set to the correct voltage setting System External Inspection 1 Inspect the power and LED indicators on the front panel Go to Front View section on page 3 for the location and description of t...

Page 80: ...in debugging problems that occur during the pre boot process Viewing BIOS Checkpoints Viewing all checkpoints generated by the BIOS requires a checkpoint card also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method is...

Page 81: ...ation is stored in memory D9 Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM DA Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See the POST Code Checkpoints section for more information Checkpoint Description E0 Initialize the floppy con...

Page 82: ...nitializes the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 0A Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel Variables Traps the I...

Page 83: ...s encountered during POST 85 Display errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested Check boot password if installed 8C Late POST initialization of chipset registers 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt A0 Check boot password if installed A1 Clean up work nee...

Page 84: ...2A Initialize different buses and perform the following functions Reset Detect and Disable function 0 Static Device Initialization function 1 Boot Output Device Initialization function 2 Function 0 disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Function 1 initializes all static devices that include manual configured onboard peripherals memory and I O decode...

Page 85: ... boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The B...

Page 86: ...re IDE ATAPI devices in POST 5th Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 5th IDE controller could not be properly initi...

Page 87: ...th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 6th Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI device...

Page 88: ...NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not use...

Page 89: ...t responding when the keyboard controller is initialized PS 2 Keyboard not found PS 2 keyboard support is enabled in the BIOS setup but the device is not detected PS 2 Mouse not found PS 2 mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard controller failure This may indicate a problem with system hardware Unlock Keyboard PS 2 keyboard is lo...

Page 90: ...oes not work then replace the heat sink fan Mainboard Processor test failed Processor Mainboard NOTE Normally the processor fan should be operative and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems Mainboard and Memory related Symptoms Symptom Error Action FRU Memory test failed Memory module Mainboard Incorrect memory siz...

Page 91: ...lly Enter CMOS Setup and load the default settings DIMM Mainboard CD DVD ROM drive LED flashes for more than 30 seconds before LED shutting off Software asks to reinstall disc Software displays a reading CD DVD error CD DVD ROM may have dirt or foreign material on it Check with a known good disc CD DVD ROM is not inserted properly CD DVD ROM is damaged CD DVD ROM drive cannot load or eject when th...

Page 92: ...phone application is configured correctly for your modem and set to receive messages and or fax Data fax modem software program invoked but cannot receive send data fax Ensure the modem card is installed properly Fax voice modem software program invoked but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally Ensure the mo...

Page 93: ... Error Action FRU Pressing the power button does not turn off the system Only unplugging the power cord from electrical outlet can turn off the system Ensure the Soft off by PWR BTTN in CMOS Setup under Power Management is not set to Instant off Power switch cable assembly Pressing the power button does not turn on the system Power switch cable assembly Executing software shutdown from Windows98 S...

Page 94: ...e mainboard and then LCD assembly one at a time Do not replace a non defective FRU Beep Status Possible Causes One short beep System ready System is OK Continuous one long beep Memory not installed or memory error Something is wrong with the memory installed There is problem accessing the memory i e mainboard problem One long beep then two short beeps and repeat VGA not installed or VGA error The ...

Page 95: ...the wall mount plate by following the procedure described on page 43 7 Remove the graphics card by following the procedure described on page 44 8 If necessary remove any other assemblies or cables that prevent access to the ME_DISABLE jumper 9 Locate the ME_DISABLE jumper on the mainboard 10 Remove the jumper block and set it over the 2 3 pins for 20 to 30 seconds 11 Return the jumper block to its...

Page 96: ...ble cover and rear cover by following the procedures described on pages 26 28 6 Remove the wall mount plate by following the procedure described on page 43 7 Remove the graphics card by following the procedure described on page 44 8 If necessary remove any other assemblies or cables that prevent access to the CLR_CMOS jumper 9 Locate the CLR_CMOS jumper on the mainboard 10 Remove the jumper block ...

Page 97: ...be used Creating the BIOS Crisis Recovery Disk 1 Set up a computer running the Windows XP or Windows Vista operating system and connect the BIOS recovery media 2 Copy the target BIOS ROM file to the BIOS recovery media and rename it as amiboot rom 3 Eject the BIOS recovery media from the computer Performing a BIOS Recovery 1 Shut down the BIOS failed computer 2 Connect the BIOS recovery media to t...

Page 98: ... Key in cd dostool Go to BIOS path like A DOSTOOL 3 Disable the ME firmware See page 87 for instructions 4 Key in flash4M bat or flash4M 5 Press Enter to flash the system BIOS and ME firmware 6 Shut down the computer and disconnect the power source 7 Enable the ME firmware See page 87 for instructions 8 Clear the CMOS data See page 88 for instructions 9 Reboot the computer ...

Page 99: ...unning a 32 or 64 bit Windows OS 1 Disable the ME firmware See page 87 for instructions 2 Press the power button to turn on the computer 3 Click Start Command Prompt Run as administrator 4 Perform the steps below if your computer is running 32 bit Windows a Key in cd wintool 32 Go to BIOS path like D WinTool 32 b Key in flash4M bat or flash4M ...

Page 100: ...92 Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide c Press Enter to flash the ME firmware ...

Page 101: ...61 AIO Computer Service Guide 93 5 Perform the steps below if your computer is running 64 bit Windows a Key in cd wintool 64 Go to BIOS path like D WinTool 64 b Key in flash4M bat or flash4M c Press Enter to flash the ME firmware ...

Page 102: ... Z5760 Z5761 AIO Computer Service Guide 6 Shut down the computer and disconnect the power source 7 Enable the ME firmware See page 87 for instructions 8 Clear the CMOS data See page 88 for instructions 9 Reboot the computer ...

Page 103: ...r Service Guide 95 This chapter shows the block diagram and board layout of the Aspire Z3760 Z3761 Z5760 Z5761 computer Block Diagram The core subsystems of the computer are depicted in the following block diagram System Architecture Chapter 5 ...

Page 104: ...RTC battery 19 DDR3 slot 1 6 ME disable jumper 20 DDR3 slot 2 7 PCI Express 2 0 x16 expansion slot 21 DDR3 slot 3 8 PCI Express 2 0 x1 expansion slot 22 DDR3 slot 4 9 Right side audio jacks connector 23 24 pin ATX power connector 10 Line in line out and microphone jacks 24 SIO ITE 8728F CX chipset 11 USB ports 25 Right side USB ports connectors 12 Left Ethernet port Right USB ports 26 SATA connect...

Page 105: ...e Guide The part numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS You MUST use the local FRU list provided by your regional office to order FRU parts for repair and service of customer machines Make sure that you are using the most up to date information available on your regional web site or channel when ordering FRU parts NOTE Follow the l...

Page 106: ...98 Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide Exploded Diagram ...

Page 107: ...Chassis 6 Riser board 22 LCD panel 7 Heat sink fan 23 Webcam module 8 Hard drive 24 Light bars 9 Scaler board cover 25 Capacitive LED board 10 PSU bracket 26 Front bezel 11 Power supply unit 27 Front panel bottom cover assembly 12 Converter board cover 28 Front panel bottom cover 13 Scaler board 29 Power button spring coil 14 Converter board 30 Speaker mesh cover 15 ODD bezel 31 Power button 16 Op...

Page 108: ... 004 Graphics card VGA CARD 288 1E153 200AC AMD HD5450 512MB 64BITS SDDR3 DVI HDMI VGA ATX 4 LAYER COST DOWN NEW HYNIX 1 2 VG APC54 503 VGA CARD AMD RADEON HD5450 512MB 64BIT DDR3 DVI HDMI VGA ATX BRACKET ROHS VG APC54 524 VGA CARD 288 2E142 201AC AMD HD5570 1GB 128BITS SDDR3 DVI HDMI VGA ATX NEW HYNIX 1 2 VG APC55 701 VGA CARD HD5570 1GB DDR 3 128BITS SAMSUNG DVI HDMI VGA W ATX BA VG APC55 722 VG...

Page 109: ...ARD 288 1N178 000AC GT440 1 5GB SDDR3 192BIT SAMSUNG DVI HDMI DP ATX BRACKET VG PCPT4 402 Riser board RISER BOARD 55 SEW01 005 TV tuner card TV TUNER CARD AVERMEDIA H753 A ATSC TU 10500 064 TV TUNER CARD AVERMEDIA H753 D DVB T TU 10500 065 USB 3 0 add on card USB 3 0 CARD AIO USED W CABLE PA 14000 044 Webcam module CAMERA 2M PRIMAX 50 704A4WNT8 57 U5R01 003 CAMERA 2M CHICONY CNFA21321004590L 57 U5...

Page 110: ...A1155 SANDY BRIDGE KC 26001 SI7 Heat sink fan CPU HEATSINK AIR COOLER LGA1155 HI 10800 091 System fan FAN 23 SFM01 001 Memory MEMORY KINGSTON DDR3 1333MHZ 1G ACR128X64D3U1333C9 KN 1GB0H 015 MEMORY A DATA UNB DIMM DDRIII 1333 1GB AD63I1A0823EU LF 128 8 0 065UM KN 1GB0B 036 MEMORY UNIFOSA DDR3 1333MHZ 1G UNB DIMM GU502203EP0201 LF 128 8 0 065UM KN 1GB0C 010 MEMORY DDR3 1333MHZ 1G UNBUFFERED DIMM W O...

Page 111: ...000AAKS 22M9A0 KH 32007 011 HDD 320GB 3 5 7200RPM SATA II 16MB HGST HDS721032CLA362 JUPITER KH 50008 014 HDD 320G 7200RPM 3 5 SEAGATE ST3320418AS PHARAOH BP SATA II 16MB LF F W CC44 KH 50001 019 HDD 320GB 3 5 7200RPM SATA II WD WD3200AAJS 22L7A0 XL320S KH 50007 012 Optical drive ODD PANASONIC BD COMBO 12 7MM TRAY DL 4X UJ141AL LF W O BEZEL SATA FOR HF WINDOWS7 KO 0040D 004 ODD PANASONIC BD RW 12 7...

Page 112: ...y FRONT COVER W POWER BOARD CABLE POWER BUTTOM BEZEL FRONT BOTTOM COVER 60 SF501 001 Speaker mesh cover DOOR COVER 60 SEW01 004 Side bezel MIDDLE COVER 60 SFM01 005 Rear cover REAR COVER 23 60 SFM01 006 Computer stand HINGE COVER 42 3CN19 101 HINGE COVER 42 3CN19 001 Computer stand hinge cover ASSEMBLY HINGE 60 3CN06 011 ASSEMBLY HINGE 60 3CN06 001 I O cable cover IO COVER 42 SEW01 002 I O cable p...

Page 113: ...DD bracket ODD BRACKET 33 SEW01 001 ODD bezel ODD COVER FOR BD 60 SEW01 011 ODD COVER FOR MULTI 60 SEW01 010 Riser board bracket RISER BOARD BRACKET 33 SEW01 007 PSU bracket POWER CAGE BRACKET 33 SEW01 003 Chassis PANEL BRACKET 60 SFM01 003 System fan brace THERMAL FAN DOCK BRACKET 33 SFM01 002 LCD panel brackets LED PANEL HOLDER 23 BRACKET 33 SFM01 001 VGA port dummy cover CRT COVER 42 SF601 001 ...

Page 114: ...BLE 50 3CN05 011 SPEAKER CABLE 50 3CN05 001 HDD power cable HDD POWER CABLE 50 3CN13 011 HDD POWER CABLE 50 3CN13 001 HDD SATA cable HDD SATA CABLE 50 3CN17 011 HDD SATA CABLE 50 3V208 001 ODD SATA cable OPTICAL POWER CABLE 50 3CN25 011 OPTICAL POWER CABLE 50 3CN25 001 Converter board cable CONVERTER BOARD 23 LG 6PIN CABLE 50 3EM03 011 CONVERTER BOARD 23 LG 6PIN CABLE 50 3EM03 001 CONVERTER CABLE ...

Page 115: ... receiver cable IR RECEIVER CABLE 50 U5M01 001 Power supply unit POWER SUPPLY 220W CHICONYPOWER EPA CPB09 D220E AAGASSI PY 2200B 011 POWER SUPPLY 220W EUP 115VAC 230V NPFC DELTA DPS 220UB A EUP PY 2200F 004 POWER SUPPLY 220W FULL EPS5 0 DELTA DPS 220UB 2 B EUP PY 2200F 006 POWER SUPPLY 220W PFC 230V DELTA DPS 220UB 1 A EUP PY 2200F 005 POWER SUPPLY 220W CHICONYPOWER PFC CPB09 D220A AAGASSI PY 2200...

Page 116: ...621 USB SILVER KAZAKH KB USB0B 323 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER RUSSIAN KB USB0B 314 KEYBOARD 104KEY LITE ON SK 9621 USB 104KS SILVER SIMPLIFIED CHINESE KB USB0B 291 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER THAILAND KB USB0B 294 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER TRADITIONAL CHINESE KB USB0B 290 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER TURKMEN KB USB0B 324 KEYBOARD 104KEY...

Page 117: ... 295 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SWEDISH KB USB0B 303 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SWISS FR KB USB0B 328 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SWISS G KB USB0B 306 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER TURKISH KB USB0B 320 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER TURKISH Q KB USB0B 321 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER UK KB USB0B 304 KEYBOARD 106K...

Page 118: ... 070 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER DUTCH KB RF40P 058 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER ENGLISH CANADIAN FRENCH KB RF40P 079 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER FRENCH KB RF40P 055 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER GERMAN KB RF40P 053 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER HUNGARIAN KB RF40P 068 KEYBOARD KIT PRIMAX KBRF36211 R...

Page 119: ... 077 Wireless keyboard and mouse kit KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER ARABIC FRENCH W MOUSE KB RF40B 034 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER BELGIUM W MOUSE KB RF40B 019 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER CANADIAN FRENCH W MOUSE KB RF40B 009 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER CZECH SLOVAK W MOUSE KB RF40B 039 KEYBOARD KIT LITE ON SK 9660...

Page 120: ...BOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER SWISS G W MOUSE KB RF40B 018 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER TURKISH W MOUSE KB RF40B 032 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER TURKISH Q W MOUSE KB RF40B 033 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER Ukrainian W MOUSE KB RF40B 016 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 106K SILVER KOREAN W MOUSE KB RF40B 041 KEYBO...

Page 121: ... NV 315 512MB 64BITS SDDR3 DVI HDMI VGA ATX NEW HYNIX 1 2 VG PCPT3 151 NV 315 512MB SDDR3 DVI HDMI VGA ATX SAMSUNG VG ECS31 502 NV G315 512MB 64BIT DDR3 DVI HDMI VGA ATX BRACKET ROHS VG PCPT3 162 VGA CARD 288 1E153 000AC HD5450 512MB SDDR 3 64BITS SAMSUNG DVI HDMI VGA W ATX BKT ROHS 4 LAYER COST DOWN VG ECS54 501 VGA CARD 288 1E153 200AC AMD HD5450 512MB 64BITS SDDR3 DVI HDMI VGA ATX 4 LAYER COST ...

Page 122: ... 3 128BITS SAMSUNG DVI HDMI VGA W ATX BA VG APC55 722 VGA CARD288 5N162 001AC GT435M 2GB SDDR3 128BITS SAMSUNG DVI HDMI VGA ATX BRACKET VG PCPT4 351 Riser board RISER BOARD 55 SEW01 005 TV tuner card TV TUNER CARD AVERMEDIA H753 A ATSC TU 10500 064 TV TUNER CARD AVERMEDIA H753 D DVB T TU 10500 065 USB 3 0 add on card USB 3 0 CARD AIO USED W CABLE PA 14000 044 Webcam module CAMERA 2M CHICONY CNFA21...

Page 123: ...SANDY BRIDGE KC 26001 SI7 Heat sink fan CPU HEATSINK AIR COOLER LGA1155 HI 10800 091 System fan FAN 23 SFM01 001 Memory MEMORY A DATA UNB DIMM DDRIII 1333 1GB AD63I1A0823EU LF 128 8 0 065UM KN 1GB0B 036 MEMORY DDR3 1333MHZ 1G UNBUFFERED DIMM W O ECC F DIE 46NM KN 1GB07 002 MEMORY KINGSTON DDR3 1333MHZ 1G ACR128X64D3U1333C9 KN 1GB0H 015 MEMORY UNIFOSA DDR3 1333MHZ 1G UNB DIMM GU502203EP0201 LF 128 ...

Page 124: ...MB LF F W CC44 KH 50008 014 HDD 500GB 3 5 7200RPM SATA II 16MB HGST HDS721050CLA362 JUPITER KH 50001 019 HDD 320G 7200RPM 3 5 SEAGATE ST3320418AS PHARAOH BP SATA II 16MB LF F W CC44 KH 32008 016 HDD 320GB 3 5 7200RPM SATA II 16MB HGST HDS721032CLA362 JUPITER KH 32001 020 HDD 320GB 3 5 7200RPM SATA II WD WD3200AAJS 22L7A0 XL320S KH 32007 011 Optical drive ODD HLDS BD COMBO 12 7MM TRAY DL 4X CT21N L...

Page 125: ...01 001 Case Cover Bracket Assembly Front bezel FRONT COVER 23 W O 3D IR HOLE W CAMERA HOLE 60 SFM01 001 FRONT COVER 23 W O 3D W CAMERA HOLE IR HOLE 60 SFM01 002 Speaker mesh cover assembly FRONT COVER W POWER BOARD CABLE POWER BUTTOM BEZEL FRONT BOTTOM COVER 60 SF501 001 Speaker mesh cover DOOR COVER 60 SEW01 004 Capacitive keys lens FUNCTION LENS 60 SEW01 008 Side bezel MIDDLE COVER 60 SFM01 005 ...

Page 126: ...ver INVERTER BOARD BRACKET 33 SEW01 004 Scaler board cover SCALAR COVER 33 SEW01 006 USB audio board cover FRONT IO BOARD COVER 33 SEW01 005 HDD bracket HDD CAGE BRACKET 33 SEW01 002 ODD bracket ODD BRACKET 33 SEW01 001 ODD bezel ODD COVER FOR BD 60 SEW01 011 ODD COVER FOR MULTI 60 SEW01 010 Riser board bracket RISER BOARD BRACKET 33 SEW01 007 PSU bracket POWER CAGE BRACKET 33 SEW01 003 Chassis PA...

Page 127: ...ARD CABLE 50 3CN10 001 LIGHT BAR BOARD CABLE 50 3CN10 011 USB audio board cable USB CABLE 50 3CN04 001 USB CABLE 50 3CN04 011 Microphone jack right panel cable MICROPHONE CABLE 50 3CN03 001 MICROPHONE CABLE 50 3CN03 011 Speaker cable SPEAKER CABLE 50 3CN05 001 SPEAKER CABLE 50 3CN05 011 HDD power cable HDD POWER CABLE 50 3CN13 001 HDD POWER CABLE 50 3CN13 011 HDD SATA cable HDD SATA CABLE 50 3CN17...

Page 128: ... BOARD CABLE 50 3CN01 011 Bluetooth cable scaler board to Bluetooth module connection BLUETOOTH USB CABLE 50 3CN02 001 BLUETOOTH USB CABLE 50 3CN02 011 DVI to D Sub cable DVI TO D SUB CABLE 50 3CM19 001 DVI TO D SUB CABLE 50 3CM19 011 HDMI cable from VGA HDMI CABLE FROM VGA 50 3CN20 001 HDMI CABLE FROM VGA 50 3CN20 011 HDMI CABLE FROM VGA 50 3CN21 001 HDMI CABLE FROM VGA 50 3CN21 011 DVI to VGA do...

Page 129: ...R US INTERNATIONAL KB USB0B 292 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER ARABIC ENGLISH KB USB0B 293 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER CZECH KB USB0B 318 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER GREEK KB USB0B 316 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER HEBREW KB USB0B 310 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER KAZAKH KB USB0B 323 KEYBOARD 104KEY LITE ON SK 9621 USB SILVER RUSS...

Page 130: ...ILVER SLOVAK KB USB0B 313 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SLOVENIAN KB USB0B 312 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SPANISH KB USB0B 295 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SWEDISH KB USB0B 303 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SWISS FR KB USB0B 328 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER SWISS G KB USB0B 306 KEYBOARD 105KEY LITE ON SK 9621 USB SILVER TURKISH ...

Page 131: ...RF2 4 104KS SILVER TRADITIONAL CHINESE KB RF40P 043 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 104KS SILVER TURKMEN KB RF40P 077 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 104KS SILVER US KB RF40P 042 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 104KS SILVER US INTERNATIONAL KB RF40P 045 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER ARABIC FRENCH KB RF40P 075 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER BELGIUM K...

Page 132: ...5KS SILVER SWISS FR KB RF40P 081 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER SWISS G KB RF40P 059 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER TURKISH KB RF40P 073 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER TURKISH Q KB RF40P 074 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 105KS SILVER UK KB RF40P 057 KEYBOARD KIT PRIMAX KBRF36211 RF2 4 106KS SILVER KOREAN KB RF40P 082 KEYBOARD KIT PRIMAX K...

Page 133: ... CZECH SLOVAK W MOUSE KB RF40B 039 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER DANISH W MOUSE KB RF40B 029 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER DUTCH W MOUSE KB RF40B 017 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER ENGLISH CANADIAN FRENCH W MOUSE KB RF40B 038 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 105K SILVER FRENCH W MOUSE KB RF40B 014 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1...

Page 134: ...ITE ON SK 9660 RF2 4 A1 105K SILVER Ukrainian W MOUSE KB RF40B 016 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 106K SILVER KOREAN W MOUSE KB RF40B 041 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 107K SILVER BRAZILIAN PORTUGUESE W MOUSE KB RF40B 010 KEYBOARD KIT LITE ON SK 9660 RF2 4 A1 109K SILVER JAPANESE W MOUSE KB RF40B 011 Screws SCREW 86 SF501 001 SCREW 86 U5M01 001 SCREW 86 U5P01 001 SCREW FLAT 6 32 3 1...

Page 135: ... Z3761 Z5760 Z5761 AIO Computer Service Guide 115 This appendix provides features summary for each of the Aspire Z3760 Z3761 Z5760 Z5761 computer model configurations Model Definitions and Configurations Appendix A ...

Page 136: ...ions Common model features Project name aElena Model name AZ5761 Chassis HX093S Bezel AAIO1023 Mainboard aElena_AIO EIH67MK_USB3 N _logo Y _Eup Y LCD D23FHD Card reader Yes Acer PN Base Unit Description CPU DIMM1 DIMM2 DIMM3 HDD ODD VGA TV Tuner Add on 1 Add on 2 PSU KB Mouse RC Accessory OS ...

Page 137: ...XS Nvidia GT420 1GB DVI HDMI DSUB ATX N 802 11 b g n mini card USB half size Kit N FR 220W 8 5L EuP 82 RF2 4 A1 RF2 4 A1 N VGA Kit_DTX AIO A V brand W7HP 64 PW SFM0 2 002 EMEA0 02 AZ5761 CH EMEA002 W7HP64Pricing03 Ci5 2500S 1G 1 2G 1 1500G 1 NSM8XS D23H 315 USB 3 0 802 11 b g n RF2 4 A1 RF2 4 A1 VGA KIT Ci5 2500S U1GBIII 13 U2GBIII 13 N D1500GB 7 2KS NSM8XS Nvidia 315 512MB HDMI DVI DSUB ATX N USB...

Page 138: ...Aspire Z3760 Z3761 Z5760 Z5761 Service Guide 118 ...

Page 139: ...ireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LCD Monitor Acer P244W 24 inch LCD Monitor Acer SP2208WFP 22 inch LCD Monitor Dell UltraSharp 3008WFP 30 inch LCD Monitor Dell 2407FPW 24 inch LCD Monitor Dell UltraSharp E2408WFP 24 inch Widescreen HDMI Dell Earphone Microphone Hawk Stereo Headset 933 Hawk Projector 3300MP Projector Dell...

Page 140: ...art C309 CC35A All in One Printer 4x6 photos CD DVD Quick Forms Scanner Copier Fax Port USB2 0 Ethernet PictBridge 802 11g BT HP Photosmart C4580 All in One Printer 4x6 photos Scanner Copier Port USB2 0 802 11g b Memory Card HP Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar MS PRO Dou 2 GB High Speed Sony MS PRO 2 GB Memory Card Sony SanDisk Memory Stick Micro M2 8GB Card SanDisk Multimed...

Page 141: ...del Part Number Mainboard kit Wistron Front bezel Chassis Processor Intel Memory Unifosa Kingston Samsung Kingston Hard drive HGST Seagate WD Optical drive HLDS PLDS HLDS Panasonic TV tuner card PCI E x1 AVerMedia Graphics card PCI E x16 PCP LCD panel AUO CPT LCD panel touchscreen film eTurbo Touchscreen control board Ideacom ...

Page 142: ...microphone Primax Simplo Power supply unit Delta CP Lite On WLAN kit Lite On Bluetooth module Chicony Lite On USB keyboard Lite On Wireless keyboard Lite On USB mouse Lite On Wireless mouse Lite On Remote control Philips Philips Component Vendor Key Specifications Model Part Number ...

Page 143: ...ion on all Acer notebook desktop All In One AIO and server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included a PDF file to facilitate the problem free downloading of our technical material Also available on this website are Detailed information o...

Page 144: ...Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide 124 ...

Page 145: ...rightness control keys 3 C capacitive keys board part number 101 board remove 62 function cable part number 107 lens part number 105 location 3 card reader location 4 supported cards 2 chassis part number 107 checkpoints boot block 72 DIM 76 overview 72 POST 74 CMOS clear 88 CMOS Setup Utility access 12 Advanced Chipset Configuration submenu 17 Advanced menu 15 BIOS Security menu 21 Boot menu 23 E...

Page 146: ...ber 105 remove 60 front panel bottom cover part number 105 FRU list components list 101 exploded view 98 part number updates 97 G graphics card part number 101 remove 44 H hard disk drive bracket part number 106 part number 104 power cable part number 107 remove 48 SATA cable part number 109 specifications 7 troubleshooting 83 hardware configuration utility 11 exploded view 98 FRU list 97 informat...

Page 147: ...ber 104 remove 29 SATA cable part number 109 specifications 7 troubleshooting 83 P part numbers AC power cord 110 Bluetooth cable 109 Bluetooth module 102 capacitive keys lens 105 capacitive LED board 101 chassis 107 computer stand 106 computer stand hinge cover 106 converter board 101 converter board cable 109 DVI port dummy cover 106 DVI to D Sub cable 109 front bezel 105 front panel bottom cove...

Page 148: ... 6 troubleshooting 82 PS 2 keyboard port 4 PS 2 mouse port 4 PSU see power supply unit 54 R rear cover part number 106 remove 28 remote control 113 Return Merchandise Authorization 97 riser board bracket part number 107 part number 102 remove 46 RMA see Return Merchandise Authorization 97 RTC battery BIOS error 11 location 96 RTC clock RTC battery 96 troubleshooting 84 S scaler board board part nu...

Page 149: ...ort information 123 POST error indicators 76 TV tuner card part number 101 card remove 50 location 4 U undetermined problems 86 USB ports bootable device 18 left 4 legacy device 18 right 5 USB audio board board part number 101 cable part number 107 cover part number 106 remove 35 user password 21 V ventilation 2 VESA wall mounting 5 VGA port 4 volume control keys 3 W wall mount compliance 5 mounti...

Page 150: ...130 Aspire Z3760 Z3761 Z5760 Z5761 AIO Computer Service Guide ...

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