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10 - Recovery
5. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have
been reset back to its factory default settings without removing your
personal files.
Reset this PC and remove everything
1. From
Start
, select
Care Center
then
Recovery Management
.
2. Select the
Restore
tab and click
Get Started
to
Choose an option
.
3. Select
Remove everything
to reset your PC back to its factory
default. This process will reinstall your operating system and
remove all of your personal files, apps, and settings.
4. Select
Just remove my files
if you are keeping your computer. This
will be quicker, but less secure. Files may still be recovered with a
file recovery program.
Select
Remove files and clean the drive
if you are not keeping
your computer. This process will take longer, but will be more
secure.
5. Click
Reset
to continue.
6. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
7. The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
8. Follow the process until it completes.
9. When your PC has completed the reset process, Windows will use
factory default settings.
Warning
Selecting "
Remove files and clean the drive"
will remove all of your
personal files and accounts, along with pre-existing drivers that may
affect your Windows installation.