Acer Aspire M3970 Service Manual Download Page 125

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Chapter 6

117

Keyboard LITE-ON SK-9611 PS/2 105KS Black
Turkish-Q

KB.PS20B.147

Keyboard LITE-ON SK-9611 PS/2 105KS Black
Arabic/French

KB.PS20B.148

Keyboard LITE-ON SK-9611 PS/2 104KS Black
Kazakh

KB.PS20B.149

Keyboard LITE-ON SK-9611 PS/2 104KS Black
Turkmen

KB.PS20B.150

Keyboard LITE-ON SK-9611 PS/2 105KS Black
Nordic

KB.PS20B.151

Keyboard LITE-ON SK-9611 PS/2 105KS Black
English/Canadian French

KB.PS20B.152

Keyboard LITE-ON SK-9611 PS/2 105KS Black
Czech/Slovak

KB.PS20B.153

Keyboard LITE-ON SK-9611 PS/2 105KS Black
Swiss/FR

KB.PS20B.154

Keyboard LITE-ON SK-9611 PS/2 106KS Black
Korean

KB.PS20B.155

Keyboard LITE-ON SK-9611 PS/2 105KS Black
Spanish Latin

KB.PS20B.156

Keyboard PRIMAX KB36111 PS/2 104KS Black
US

KB.PS20P.073

Keyboard PRIMAX KB36111 PS/2 104KS Black
Traditional Chinese

KB.PS20P.074

Keyboard PRIMAX KB36111 PS/2 104KS Black
Simplified Chinese

KB.PS20P.075

Keyboard PRIMAX KB36111 PS/2 104KS Black
US Internationa

KB.PS20P.076

Keyboard PRIMAX KB36111 PS/2 104KS Black
Arabic/English

KB.PS20P.077

Keyboard PRIMAX KB36111 PS/2 104KS Black
Thailand

KB.PS20P.078

Keyboard PRIMAX KB36111 PS/2 105KS Black
Spanish

KB.PS20P.079

Keyboard PRIMAX KB36111 PS/2 105KS Black
Portuguese

KB.PS20P.080

Keyboard PRIMAX KB36111 PS/2 105KS Black
Canadian French

KB.PS20P.081

Keyboard PRIMAX KB36111 PS/2 107KS Black
Brazilian Portuguese

KB.PS20P.082

Keyboard PRIMAX KB36111 PS/2 109KS Black
Japanese

KB.PS20P.083

Keyboard PRIMAX KB36111 PS/2 105KS Black
German

KB.PS20P.084

Category

Part Number

Acer P/N

Exploded

Diagram Item

Summary of Contents for Aspire M3970

Page 1: ...Acer Aspire M3970 Service Guide PRINTED IN TAIWAN ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ... programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...I E Modem Card 34 Removing the Memory Modules 35 Removing the Hard Disk Drive 36 Removing the Bracket of Removable HDD 38 Removing the Optical Drive 39 Removing the System Fan 41 Removing the Daughter Board 43 Removing the Power Supply 44 Removing the Mainboard 45 Removing the Top Cover 48 Removing the Power Switch and LED Cable Assembly 50 Removing the Card Reader 51 Removing the Top USB and Audi...

Page 8: ...the Side Panel 79 System Troubleshooting 80 Hardware Diagnostic Procedure 80 System Check Procedures 81 Power System Check 81 System External Inspection 81 System Internal Inspection 81 Beep Codes 82 Checkpoints 83 BIOS Recovery 86 Jumper and Connector Information 89 M B Placement 89 Jumper Setting 91 Setting Jumper 91 FRU Field Replaceable Unit List 99 Aspire M3970 Exploded Diagram 100 Aspire M39...

Page 9: ...ck K SKU CPU Socket type LGA1155 FMB 65W 95W TDP Chipset Intel H67 PCB 4 Layer uATX form factor 9 6in X 9 6in 24 38cm X 24 38cm Memory subsystem Socket Type DDR III connector Socket Quantity 4 DIMMs 2 channels 2 DIMMs per channel Different colors for DIMM 0 and DIMM 1 Dual channel should be enabled always when plug in 2 same memory size DDRIII memory module Max memory of 16 GB supported using 4Gb ...

Page 10: ...els are listed on AVLC Graphics card One PCI E x 16 graphics card No mechanical retriction to support for double slot full length graphics cards in the single PCIe X16 slot Audio ALC662 Rear IO 3 jack Front IO 1 Microphone in 1 head phone jack Serial ATA controller Slot Type SATA connector SATA ports quantity 6 2 SATA 6Gb s 4 SATA3Gb s different color to identify SATA 6Gb s and SATA 3Gb s Design r...

Page 11: ...pin ATX PWR connector 1 H2X4 Power Supply Connector 4 DDR3 DIMM Socket 4 SATA 3Gb s 2 SATA 6Gb s 4 USB2 0 H5X2 Header support 8 ports 1 Front Audio Pannel H5X2 header 1 Front Panel IO H7X2 Header for Acer pin define 1 H1X4 CPU with SAMRT FAN controller 1 H1X3 System with SAMRT FAN controller 1 H1X4 SPDIFOUT Header for Acer pin define close to PCIex16 interface 1 H3X1 Clear CMOS Header with jumper ...

Page 12: ...4 Chapter 1 Block Diagram ...

Page 13: ...drive eject button Press to open drive bay door and access the optical drive Removable HDD door button Press button to access the removable HDD 3 Micro SD slot 10 Power button 4 XD XD Picture slot 11 MS MS PRO slot 5 CF I II CompactFlash Type I II slot 12 SD MMC Secure Digital MultiMedia Card slot 6 Master optical drive bay 13 Headphone Speaker out line out jack 7 Slave optical drive or Removable ...

Page 14: ... 1 Power connector 2 PS2 keyboard port 3 VGA port 4 HDMI port 5 USB 2 0 ports 6 Mic in 7 Line out 8 Expansion slot graphics card and TV tuner card and Mode card 9 Line in 10 USB 2 0 ports 11 LAN connector 12 System FAN 13 PS2 mouse port ...

Page 15: ... P01 A0 BIOS ROM type SPI Flash BIOS ROM size 32Mb Support protocol SMBIOS DMI 2 4 DMI2 0 Device Boot Support 1st priority Hard Disk 2nd priority CD DVT 3rd priority Removable Device 4th priority LAN Support to LS 120 drive N A Support to BIOS boot block feature YES Hotkey Function Description Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility Item Specifica...

Page 16: ...port memory module package 240 pin DDRIII Support to parity check feature Yes Support to error correction code ECC feature No Memory module combinations You can install memory modules in any combination as long as they match the above specifications Item Specification Audio controller Intel High Definition audio controller Audio controller type ALC662 Audio channel 2 1 channel Audio function contr...

Page 17: ...legacy keyboard for legacy mode USB Connectors Quantity 6 ports locate on MB rear side 4 ports locate on Chassis TOP side 2 ports locate in Chassis rear side Item Specification Temperature Operating 5 C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 500 Hz 2 20g RMS random 10 minutes per axis in all 3 axes 5 500 Hz...

Page 18: ...external switch Button modem ring in keyboard an mouse for APM mode Resume recovery time 7 10sec Suspend Mode Independent power management timer 2 120minutes time step 10minute or pushing extern switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on panel turns amber colour Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V sy...

Page 19: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Page 20: ...page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Ente...

Page 21: ...te when the BIOS setup utility was built Processor Type of CPU installed on the system Core Frequency Core speed of the CPU installed on the system Count Physical CPU count Memory Size Total size of system memory installed on the system Product Name Product name of the system System Serial Number Serial number of the system Asset Tag Number Asset tag number of this system System Date Set the date ...

Page 22: ...ccess the Miscellaneous submenu Advanced Chipset Configuration Press Enter to access the Advanced Chipset Configuration submenu Integrated Peripherals Press Enter to access the Integrated Peripherals submenu PC Health Status Press Enter to access the PC Health Status submenu ...

Page 23: ... the AHCI device Clock to All DIMM PCI PCIE This item allows you to enable or disable the Clock to all DIMM PCI PCIE Enabled Disabled Bootup Num lock Selects power on state for Num Lock On Off USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration Enabled Disabled ...

Page 24: ...d Disabled Intel XD Bit When enabled the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation When disabled the processor forces the Execute Disable XD Bit feature flag to always return to 0 Enabled Disabled Intel VT Enables or disables the Virtualization Technology VT availability If enabled a virtual machine manager VMM can ...

Page 25: ...rt for legacy USB devices Enabled Disabled USB Storage Emulation If Auto USB device equal or less than 2GB will be emulated as Floppy and remaining as harddrive Forced FDD option can be used to force a HDD formatted drive to boot as FDD Ex ZIP drive Auto Floppy Hard Disk Onboard Audio Controller Enables or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or dis...

Page 26: ...18 Chapter 2 PC Health Status Parameter Description Option Smart Fan Enables or disables the smart system fan control function Enabled Disabled ...

Page 27: ...omatically resume if there is an incoming call on the PCIE LAN card You must use an ATX power supply in order to use this feature Use this item to dowake up action if inserting the PCIE card Enabled Disabled Wake Up by PS 2 KB Mouse Enables or disables to wake up the system from a power saving mode using a PS2 keyboard or mouse S3 Wakeup Disabled Wake Up by USB KB Mouse If enabled press any key or...

Page 28: ...rd then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Removing a supervisor password 1 Use the up down arrow keys to select Change Supervisor Password menu then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the password fiel...

Page 29: ...ess the Optical Disk Drive Priority submenu and specify the boot device priority sequence from available optical drives Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device priority sequence from available removable drives Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot device priori...

Page 30: ...nu and press Enter Save Changes Select this option and press Enter to save all the changes and return to the BIOS Setup Utility Discard Changes Use this item enables you to discard any changes that you have made Load Default Settings To set this feature select Load Default Settings from the Exit menu and press Enter Then select OK to allow the BIOS to automatically load optimal defaults to the BIO...

Page 31: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components System Disasse...

Page 32: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 33: ...screws located on the rear edge of the side panel 2 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 3 Lift the side panel away from the server and put it aside for reinstallation later ...

Page 34: ...26 Chapter 3 Removing the Front Bezel 1 Remove the side panel Refer to the previous section for instructions 2 Release the front bezel from the chassis interior 3 Pull the bezel away from the chassis ...

Page 35: ...ink with any metal or with your hands 1 Disconnect the fan cable from the mainboard 2 Use a long nosed screwdriver to loosen the four screws on the heat sink in the order as shown below Note CPU Fan has been highlighted with the yellow rectangle as above image shows Please detach the CPU Fan and follow local regulations for disposal ...

Page 36: ... the heat sink fan assembly then lay it down in an upright position with the thermal patch facing upward Do not let the thermal patch on the heat sink fan assembly touch the work surface 5 Use an alcohol pad to wipe off the thermal grease from both the heat sink and the processor ...

Page 37: ... the mainboard make sure to create a backup file of all important data WARNING The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Release the load lever 2 Lift the load lever and load plate to the fully open upright position 1 and 2 ...

Page 38: ...30 Chapter 3 3 Pull out the processor from the socket IMPORTANT If you are going to install a new processor note the arrow on the corner to make sure the processor is properly oriented over the socket ...

Page 39: ...screw that secures the card to the chassis 3 Gently pull the card to remove it from the mainboard Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 40: ...w that secures the card to the chassis 2 Gently pull the card to remove it from the mainboard Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 41: ...that secures the card to the chassis 2 Gently pull the card to remove it from the mainboard Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 42: ...w that secures the card to the chassis 2 Gently pull the card to remove it from the mainboard Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 43: ... all important data 1 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 1 2 Gently pull the DIMM upward to pull it away from the M B 2 Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 44: ...ng the Hard Disk Drive 1 Disconnect the data and power cables from the rear of the optical drive 2 Disconnect the other end of the data cable from the main board 3 Remove the screw that secures the HDD cage to the chassis ...

Page 45: ...Chapter 3 37 4 Lift the HDD cage up and turn it over 5 Remove the HDD module a Remove the four screws secure the HDD module to the HDD cage b Slide the HDD out of the cage ...

Page 46: ...38 Chapter 3 Removing the Bracket of Removable HDD 1 Disconnect the removable HDD date cable from the motherboard 2 Remove the three screws 3 Pull the bracket of removable HDD from the chassis ...

Page 47: ... 39 Removing the Optical Drive 1 Disconnect data and power cable from the rear of the optical drive 2 Disconnect the other end of the data cable from the mainboard 3 Remove the two screws from the optical drive ...

Page 48: ...40 Chapter 3 4 Pull the ODD from the chassis ...

Page 49: ...Chapter 3 41 Removing the System Fan 1 Remove system FAN cable from M B 2 Use a knife to cut off the PE belt then disconnector the cable ...

Page 50: ...ews according to the following picture 4 Take off the system fan from chassis Note System fan has been highlighted with the yellow rectangle as above image shows Please detach the system fan and follow local regulations for disposal ...

Page 51: ...he Daughter Board 1 Take out the cable from the cable retention clip and disconnect the daughter board cable from the motherboard 2 Remove the screw that secures the chassis to the daughter board 3 Take out the daughter board ...

Page 52: ...moving the Power Supply 1 Disconnect the 4 pin and 24 pin power supply cables from the mainboard 2 Remove the four screws that secures the power supply to the chassis 3 Lift the power supply module out of the chassis ...

Page 53: ... 1 Open the cable retention clip then take out the these cables from the cable retention clip 2 Disconnect the power switch cable top audio cable top USB cable card reader cable from the main board 3 Release the the cable retention clip ...

Page 54: ...hat secure the mainboard to the chassis Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal 5 Lift the board from the chassis ...

Page 55: ...ching in IO Shield then you can remove it 7 Remove the RTC battery Note RTC battery has been highlighted with the yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal ...

Page 56: ...8 Chapter 3 Removing the Top Cover 1 Gently release the top bezel retention tabs from the chassis interior 2 When perform the step one then release the top bezel retention tabs from the chassis interior ...

Page 57: ...Chapter 3 49 3 Pull the top cover away from the chassis 4 Pull the power switch and LED cable from chassis hole ...

Page 58: ...Switch and LED Cable Assembly 1 Release the locking tabs 1 and gently power switch cable out of the bracket 2 2 Release the locking tabs 1 and gently LED cable out of the bracket 2 3 Release the two locking tabs and take out the cable ...

Page 59: ...Chapter 3 51 Removing the Card Reader 1 Removing the two screws from the chassis 2 Lift the card reader away from chassiss then Pull the card reader cable from chassis hole ...

Page 60: ...52 Chapter 3 Removing the Top USB and Audio I O Assembly 1 Removing the two screws from the chassis 2 Release these cables from the chassis 3 Lift the top USB and audio I O assembly away from chassiss ...

Page 61: ...Chapter 3 53 4 Removing the top USB and audio I O board a Use screwdriver to remove the two screws 5 Grasp the bracket then gently Pull the USB board out of the bracket ...

Page 62: ...or preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the assembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Page 63: ...e perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 64: ...he load lever and load plate to the fully open then take out the CPU cover 3 Put the CPU in the seat and close the load plate and load lever NOTE When you install the processor note the arrow on the corner to make sure the processor is properly oriented over the socket ...

Page 65: ... 57 Install the Heat Sink Fan Assembly 1 Put the CPU cooler on CPU 2 Use a long nosed screwdriver to fix the four screws on the heat sink in the order as shown below 3 Connect the cooler cable to the main board ...

Page 66: ...ding clips on both sides of the DIMM slot outward 2 Press down the memory IMPORTANT pls refer to below installing memory rule DIMM1 DIMM2 DIMM3 DIMM4 A A A A B B B A A A A A A B A A A A A A B B Remark A and B show different size of memory size A B ...

Page 67: ...screws located on the rear edge of the side panel 2 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 3 Lift the side panel away from the server and put it aside for reinstallation later ...

Page 68: ...60 Chapter 3 Removing the Daughter Board 1 Remove the screw that secures the chassis to the daughter board 2 Take out the daughter board ...

Page 69: ...Chapter 3 61 Removing the Cage of Hard Disk Drive 1 Remove the screw that secures the HDD cage to the chassis 2 Lift the HDD cage up and turn it over ...

Page 70: ...62 Chapter 3 Removing the PCI Cover 1 Remove the PCI cover NOTE Based to actual requirment to remove the PCI cover ...

Page 71: ...Chapter 3 63 Install the Power Supply 1 Install the power supply to chassis 2 Fix the four screws ...

Page 72: ...64 Chapter 3 Install the I O Shielding 1 Install I O shielding into chassis ...

Page 73: ...in the chassis aligning the M B I O connector with I O shielding 2 Fix1 8 pcs screws into the corresponding hole NOTE Make sure the I O spring touching M B after installing 3 Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board ...

Page 74: ...the Power switch Top USB Card Reader Front bezel USB Audio cable to motherboard 5 Put the power switch cable top USB cable card reader USB cable top audio cable into the cable retention clip then close the cable retention clip ...

Page 75: ...Chapter 3 67 Install the Optica Drive 1 Removing the front bezel please refer to Removing the front bezel on page 26 2 Install the ODD into chassis 3 Fix the four screws ...

Page 76: ...68 Chapter 3 4 Connect the power cables and data cable to the rear of the optical drive 5 Connect the other end of the data cable to the mainboard ...

Page 77: ...Chapter 3 69 Install the Hard Disk Drive 1 Install the HDD a Install the slave HDD into the cage b Fix four screws for the slave HDD c Install the master HDD into the cage ...

Page 78: ...70 Chapter 3 d Fix four screws for the master HDD 2 Install HDD cage into chassis by the track 3 Fix the screw ...

Page 79: ...Chapter 3 71 4 Connect the data cable and power cable to the rear of the hard disk drive 5 Connect the other end of the data cable to the main board ...

Page 80: ... the Daughter Board 1 Install the daughter board into chassis 2 Fix the screw 3 Connect the daughter board cable to the motherboard then paste cable clip to base of chassis and put daughter board cable into the cable clip ...

Page 81: ...Chapter 3 73 Install the System FAN 1 Push the system fan to chassis 2 Fix the four screws 3 Connect the system fan power cable to Main board ...

Page 82: ...4 Chapter 3 Install the PCI E Modem Card 1 Open PCI Latch 2 Install the PCI E modem card to motherboard PCIE X1 slot NOTE You install before the card rear USB cable througt the PCI E modem card underside ...

Page 83: ...Chapter 3 75 Install the the TV Tuner Card 3 Install the TV Tuner card to motherboard PCIE X1 slot NOTE You install before the card rear USB cable througt the TV Tuner card underside ...

Page 84: ...76 Chapter 3 Install the Wireless LAN Card 4 Install the wireless LAN card to motherboard PCIE X1 slot NOTE You install before the card rear USB cable througt the wireless Lan card underside ...

Page 85: ...pter 3 77 Install the VGA Card 1 Install the VGA card to motherboard PCIE X16 slot NOTE You install before the card rear USB cable througt the VGA card underside 2 Close the PCI Latch fix the three screws ...

Page 86: ... Install the Front Bezel 1 Connect the data cable of removable HDD to main board 2 Clear up these cables then use PE belt to bundle these cables 3 Install the panel onto chassis and then check if it is Installed OK ...

Page 87: ...Chapter 3 79 Install the Side Panel 1 Install the side Panel then fix two Screws ...

Page 88: ...Acerproducts prototype cards or modified options can give false errors and invalid systemresponses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating thesame operation 3 Refer to Power System check on page 81 and Beep Codes on page 82 to determine which corrective action to perform Sys...

Page 89: ...stem Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing system covers refer to System Disassembly on pa...

Page 90: ...rd has been activated Not all computers using AMIBIOS enable this feature In most cases a checkpoint card is the best tool for viewing AMIBIOS checkpoints Beep Symptom Cause and Description One short beep System is ready System is OK Continuous one long beep Memory not installed or memory error One long beep and two short beeps then repeat VGA not installed or VGA error Graphics card error not ins...

Page 91: ... critical initialization Early chipset initialization is done D1 Early super I O initialization is done including RTC and keyboard controller Serial port is enabled at this point if needed for debugging NMI is disabled Perform keyboard controller BAT test Save power on CPUID value in scratch CMOS Go to flat mode with 4GB limit and GA20 enabled D2 Verify the boot block checksum System will hang her...

Page 92: ...Checkpoints section of document for more information DC System is waking from ACPI S3 state E1 E8 EC EE OEM memory detection configuration error This range is reserved for chipset vendors system manufacturers The error associated with this value may be different from one platform to the next Checkpoint Description ...

Page 93: ...floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery ...

Page 94: ...size ROM file to AMIBOOT ROM and burn in BIOS ROM file to CDROM or copy BIOS ROM file to USB Thumb drive 2 Automatic mode When BIOS flash crashed using recovery CDROM USB Thumb drive to recover BIOS 3 Recovery Menu and Step a Before recovering BIOS please change Reset NVRAM item form Enabled to Disabled ...

Page 95: ...87 Chapter 4 b Select Proceed with flash update and Press Enter ...

Page 96: ...Chapter 4 88 c System will start to flash update progress d Once firmware update is completed press any key to reboot the system ...

Page 97: ...Chapter 5 89 M B Placement Jumper and Connector Information Chapter 5 ...

Page 98: ... 8 F_PANEL Front panel switch LED 9 F_USB1 Card reader USB header 10 F_USB2 Front panel USB header 11 F_USB3 Front panel USB header 12 F_USB4 Front panel USB header 13 F_AUDIO Front panel audio header 14 PCIE X1_1 3 PCIEx1 slot 15 PCIE X16 PCIEx16 slot 16 BATTERY RTC BATTERY 17 SPI SPI header 18 Intruder Inbtruder Header 19 Board ID Board ID SeL Header 20 Flash Override Flash Override Header 21 C_...

Page 99: ...ng the jumpers ensure that the jumper caps are Placed on the correct pins Internal header pin definition Jumper Header Name Function Definition CPU_FAN 4 PIN CPU FAN HEADER 1 PWM 2 SENSE 3 POWER 4 GND SYS_FAN 3 PIN SYS FAN HEADER Yellow is symbol Red is Pin 1 of symbol 1 SENSE 2 POWER 3 GND CLR_CMOS 3 PIN CLEAR CMOS HEADER Yellow is symbol Red is Pin 1 of symbol 1 2 CLEAR_CMOS 1 Ground 2 RTC_RSTJ ...

Page 100: ...ymbol 1 VCC5 2 VCC5 3 D1 4 D0 5 D1 6 D0 7 GND 8 GND 9 KEY 10 GND F_AUDIO FRONT PANEL AUDIO HEADER 2X5 Yellow is symbol Red is Pin 1 of symbol 1 A_MIC2_L 2 GND_AUDIO 3 A_MIC2_R 4 FP_AUD_DETECT 5 A_LINE2_R 6 A_MIC2_JD 7 GND_AUDIO 8 KEY 9 A_LINE2_L 10 A_LINE2_JD Jumper Header Name Function Definition ...

Page 101: ...ymbol 1 HDD PU 5V_S0 2 PWRLED_PN2 PU 5V_S5 3 HDD_LED 4 PWRLED_PN4 PU 5V_S5 5 GND 6 PANSWHJ_C 7 SYS_RSTJ 8 GND 9 FP_9 PU 5V_S0 10 KEY 11 NC 12 FP_LANLED 13 NC 14 LAN_LED TPM TPM Header 1 LCLK 2 GND 3 LFRAMEn 4 KEY 5 LRESETn 6 NC 7 LAD3 8 LAD2 9 VDD 3 3V 10 LAD1 11 LAD0 12 GND 13 NC 14 NC 15 NC 16 SERIRQ 17 GND 18 CLKRUNin 19 LPCPDn 20 NC Jumper Header Name Function Definition ...

Page 102: ..._D2 8 SLINJ 9 PRP_D3 10 GND 11 PRP_D4 12 GND 13 PRP_D5 14 GND 15 PRP_D6 16 GND 17 PRP_D7 18 GND 19 PACKJ 20 GND 21 PBUSY 22 GND 23 PE 24 GND 25 PSLCT 26 NC SPEAKER Audio internal speaker header Yellow is symbol Red is Pin 1 of symbol 1 MONO_L 2 GND 3 MONO_R 4 KEY 5 GND 6 GND 7 VCC3 8 VCC5 Jumper Header Name Function Definition ...

Page 103: ...1 VCC_USB 12 USB6N 13 USB6P 14 Ground 22 USB7N 23 USB7P 24 Ground 32 USB2N 33 USB2P 34 Ground 42 USB3N 43 USB3P 44 Ground 1 2 3 4 5 6 Ground Pin Signal Name 1 5 VCC_USB 2 USBIN_R 3 USBIP_R 4 GND 6 USB0N_R 7 USB0P_R 8 GND 23 24 25 26 GND 9 VCT 18 GND 10 MD10 11 MD10 12 MD11 13 MD11 14 MD12 ...

Page 104: ...TLEDP 20 ACTLEDN 21 1G_LED 21 100_LED Pin Signal Name 32 LIN1_L 33 LIN1_JD 34 AGND 35 LIN1_R 22 LOUT1_L 23 LOUT1_JD 24 AGND 25 LOUT1_R 2 MIC1_L 3 MIC1_JD 4 AGND 5 MIC1_R 1 AGND G1 G2 G3 G4 AGND Pin Signal Name 1 GND 2 SATA_TX0 _ 3 SATA_TX0 _C 4 GND 5 SATA_RX0 _C 6 SATA_RX0 _C 7 GND Pin Signal Name ...

Page 105: ... 12 NC 9 GND 10 5V_PS2 11 MCLK 13 14 15 16 1 7 GND Pin Signal Name 1 RED 2 GREEN 3 BLUE 4 NC 5 6 7 8 10 LOUT1_L 9 5V_VGA 11 NC 12 SDA 13 HSYNC 14 VSYNC 15 SCL Pin Signal Name 1 HDMI_TXDP2_C 2 GND 3 HDMI_TXDN2_C 4 HDMI_TXDP1_C 5 GND 6 HDMI_TXDN1_C 7 HDMI_TXDP0_C 8 GND 9 HDMI_TXDN0_C 10 HDMI_TXCP_C 11 GND 12 HDMI_TXCN_C 13 NC ...

Page 106: ...98 Chapter 5 14 NC 15 HDMI_DDCCLK_C 16 HDMI_DDCDATA_C 17 GND 18 5V_HDMI_C 19 HP_DET_C Pin Signal Name ...

Page 107: ...on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose i...

Page 108: ...100 Chapter 6 Aspire M3970 Exploded Diagram NOTE This section will be updated when more information becomes available ...

Page 109: ...Acer Logo 1 7 Chassis Support 1 27 Hinge ODD Door 1 8 MB Support 1 28 Main Bezel 1 9 Sub Chassis 1 29 Arm 2 10 Holder Bezel 1 30 ODD 2 11 Top Bezel 1 31 Front Chassis 1 12 Cover Deco 1 32 Link BKT Option 1 13 Power Button 1 33 PCI BKT Option 1 14 Spring 1 34 ODD Cage 1 15 Switch 1 35 Bottom Venting Option 1 16 HDD Lens 1 36 HDD Cage 1 17 LED 1 37 HDD 2 18 MCR 1 38 Side Door 1 19 Top USB 1 39 Fan 1...

Page 110: ...w HDD carrier HS 13100 213 Bezel Aspire 2011 M3 w o HDD carrier PZ 11900 244 N A Aspire 2011 M3 w HDD carrier PZ 11900 245 CPU Cooler Cooler Intel LGA1156 AVC ZGUL00A201 w i 72mm duct 35mm HS w I fan 9225 w i 72mm fan duct HI 10800 048 N A FAN Cooler Intel LGA 1156 w 69mm fan duct_TM PN PKP775G01U K 12 51mm HS with 69mm fan duct HI 10800 049 HS Pure Al sunflower 94 36mm 94 36mm 40h Screw Type HI 1...

Page 111: ...8 8 0 07um KN 1GB07 002 ACR256X64D3U1333C9 LF 128 8 0 07um KN 2GB07 002 GU502203EP0201 LF 128 8 0 065um KN 1GB0H 015 GU512303EP0202 LF 128 8 0 065um KN 2GB0H 009 75 073C1 G02 LF 128 8 0 065um KN 2GB03 022 NT4GC64B8HB0NF CG 4GB KN 4GB03 006 MT16JTF51264AZ 1G4D1 4GB KN 4GB04 002 HDD HDD HGST 3 5 7200rpm 320GB HDS721032CLA362 Jupiter SATA II 16MB LF F W 3EA KH 32007 011 37 HDD HGST 3 5 7200rpm 500GB ...

Page 112: ...00rpm 1000GB WD10EADX 22TDHB0 GP500 SATA III 32MB LF F W 77 04D77 KH 01K08 013 HDD WD 3 5 5400rpm 1500GB WD15EARS 22MVWB0 GP667 3D SATA II 64MB LF F W 50 0AB50 KH 15K08 003 ODD ODD HLDS DVD ROM HH DL 16X DH40N LF HF Black Bezel HF Win7 SATA KV 0160D 017 30 ODD PLDS DVD ROM HH DL 16X DH 16D5SH LF HF Black Bezel SATA w Win7 KV 0160F 002 ODD HLDS Super Multi DRIVE HH DL 16X GH60N LF HF Black Bezel UG...

Page 113: ...HYNIX BFR die ATX VG PCPT4 009 288 5N141 001AC 405 GT216 512MB 64bits DDR3 DVI HDMI VGA Samsung ATX VG PCPT4 001 288 5N141 101AC 405 GT216 512MB 64bits DDR3 DVI HDMI VGA Samsung G dieATX VG PCPT4 013 288 5N141 201AC 405 GT216 512MB 64bits DDR3 DVI HDMI VGA Hynix DFR ATX VG PCPT4 015 89D386 469023 405 512MB 64bits DDR3 DVI HDMI VGA Hynix ATX VG ECS40 501 288 5E153 000AC HD6450 1GB SDDR3 64bits DVI ...

Page 114: ...56K V 92 Concorde C40 FX 10100 002 N A WLAN WN7601R Ralink RT3090 802 11b g n 1x1 WLAN PCI E x1 card NI 10200 037 N A Addon RA351 NEC μPD720200 USB 3 0 PCI Ex1 card 2 extermal ports 1 PATA 4 pin power connector 50mm height PCB Full height bracket 700mm power Y cable 1SATA to 1SATA 1PATA PA 14000 041 N A External Speaker Neosonica Speaker Acer logo LF 0810 9M 20A200 000 SP 10600 011 N A Power Suppl...

Page 115: ...eceiver OVU71 RV 11000 007 Philips Win7 OVU430008 with IR blaste RV 11000 023 Mouse Lite on USB SM 9020B with black color MS 11200 074 N A Lite on RF2 4 SM 9063B with receiver nano dangle SD 9080 MS 11200 073 Primax mouse RF2 4 MORFF9UO black color with receiver nano dangle DGRFF9 MS 11200 078 Primax mouse USB MOF9UO black color MS 11200 079 Primax Optical mouse PS2 MOFGKO MS 11200 082 Primax RF2 ...

Page 116: ... 4 105KS Black French KB RF40B 055 Keyboard LITE ON SK 9660B RF2 4 105KS Black Swedish KB RF40B 056 Keyboard LITE ON SK 9660B RF2 4 105KS Black UK KB RF40B 057 Keyboard LITE ON SK 9660B RF2 4 105KS Black Dutch KB RF40B 058 Keyboard LITE ON SK 9660B RF2 4 105KS Black Swiss G KB RF40B 059 Keyboard LITE ON SK 9660B RF2 4 105KS Black Belgium KB RF40B 060 Keyboard LITE ON SK 9660B RF2 4 105KS Black Ice...

Page 117: ...K 9660B RF2 4 105KS Black Nordic KB RF40B 078 Keyboard LITE ON SK 9660B RF2 4 105KS Black English Canadian French KB RF40B 079 Keyboard LITE ON SK 9660B RF2 4 105KS Black Czech Slovak KB RF40B 080 Keyboard LITE ON SK 9660B RF2 4 105KS Black Swiss FR KB RF40B 081 Keyboard LITE ON SK 9660B RF2 4 106KS Black Korean KB RF40B 082 Keyboard LITE ON SK 9660B RF2 4 105KS Black Spanish Latin KB RF40B 092 Ke...

Page 118: ...KS Black Swedish KB RF40P 015 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black UK KB RF40P 016 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Dutch KB RF40P 017 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Swiss G KB RF40P 018 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Belgium KB RF40P 019 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Icelandic KB RF40P 020 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Norweg...

Page 119: ... KBRF36211 RF2 4 105KS Black English Canadian French KB RF40P 038 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Czech Slovak KB RF40P 039 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Swiss FR KB RF40P 040 Keyboard PRIMAX KBRF36211 RF2 4 106KS Black Korean KB RF40P 041 Keyboard PRIMAX KBRF36211 RF2 4 105KS Black Spanish Latin KB RF40P 083 Keyboard PRIMAX KBRF36211 RF2 4 Black Spanish Latin without bat...

Page 120: ...105KS Black UK KB USB0B 345 Keyboard LITE ON SK 9621B USB 105KS Black Dutch KB USB0B 346 Keyboard LITE ON SK 9621B USB 105KS Black Swiss G KB USB0B 347 Keyboard LITE ON SK 9621B USB 105KS Black Belgium KB USB0B 348 Keyboard LITE ON SK 9621B USB 105KS Black Icelandic KB USB0B 349 Keyboard LITE ON SK 9621B USB 105KS Black Norwegian KB USB0B 350 Keyboard LITE ON SK 9621B USB 104KS Black Hebrew KB USB...

Page 121: ...KB USB0B 367 Keyboard LITE ON SK 9621B USB 105KS Black Czech Slovak KB USB0B 368 Keyboard LITE ON SK 9621B USB 105KS Black Swiss FR KB USB0B 369 Keyboard LITE ON SK 9621B USB 106KS Black Korean KB USB0B 370 Keyboard LITE ON SK 9621B USB 105KS Black Spanish Latin KB USB0B 377 Keyboard PRIMAX KB36211 USB 104KS Black US KB USB0P 001 Keyboard PRIMAX KB36211 USB 104KS Black Traditional Chinese KB USB0P...

Page 122: ... Black Swiss G KB USB0P 018 Keyboard PRIMAX KB36211 USB 105KS Black Belgium KB USB0P 019 Keyboard PRIMAX KB36211 USB 105KS Black Icelandic KB USB0P 020 Keyboard PRIMAX KB36211 USB 105KS Black Norwegian KB USB0P 021 Keyboard PRIMAX KB36211 USB 104KS Black Hebrew KB USB0P 022 Keyboard PRIMAX KB36211 USB 105KS Black Polish KB USB0P 023 Keyboard PRIMAX KB36211 USB 105KS Black Slovenian KB USB0P 024 Ke...

Page 123: ...rd PRIMAX KB36211 USB 106KS Black Korean KB USB0P 041 Keyboard PRIMAX KB36211 USB 105KS Black Spanish Latin KB USB0P 083 Keyboard LITE ON SK 9611 PS 2 104KS Black US KB PS20B 115 Keyboard LITE ON SK 9611 PS 2 104KS Black Traditional Chinese KB PS20B 116 Keyboard LITE ON SK 9611 PS 2 104KS Black Simplified Chinese KB PS20B 117 Keyboard LITE ON SK 9611 PS 2 104KS Black US International KB PS20B 118 ...

Page 124: ...dic KB PS20B 134 Keyboard LITE ON SK 9611 PS 2 105KS Black Norwegian KB PS20B 135 Keyboard LITE ON SK 9611 PS 2 104KS Black Hebrew KB PS20B 136 Keyboard LITE ON SK 9611 PS 2 105KS Black Polish KB PS20B 137 Keyboard LITE ON SK 9611 PS 2 105KS Black Slovenian KB PS20B 138 Keyboard LITE ON SK 9611 PS 2 105KS Black Slovak KB PS20B 139 Keyboard LITE ON SK 9611 PS 2 104KS Black Russian KB PS20B 140 Keyb...

Page 125: ...KB PS20B 156 Keyboard PRIMAX KB36111 PS 2 104KS Black US KB PS20P 073 Keyboard PRIMAX KB36111 PS 2 104KS Black Traditional Chinese KB PS20P 074 Keyboard PRIMAX KB36111 PS 2 104KS Black Simplified Chinese KB PS20P 075 Keyboard PRIMAX KB36111 PS 2 104KS Black US Internationa KB PS20P 076 Keyboard PRIMAX KB36111 PS 2 104KS Black Arabic English KB PS20P 077 Keyboard PRIMAX KB36111 PS 2 104KS Black Tha...

Page 126: ...w KB PS20P 094 Keyboard PRIMAX KB36111 PS 2 105KS Black Polish KB PS20P 095 Keyboard PRIMAX KB36111 PS 2 105KS Black Slovenian KB PS20P 096 Keyboard PRIMAX KB36111 PS 2 105KS Black Slovak KB PS20P 097 Keyboard PRIMAX KB36111 PS 2 104KS Black Russian KB PS20P 098 Keyboard PRIMAX KB36111 PS 2 105KS Black Hungarian KB PS20P 099 Keyboard PRIMAX KB36111 PS 2 104KS Black Greek KB PS20P 100 Keyboard PRIM...

Page 127: ...P 109 Keyboard PRIMAX KB36111 PS 2 105KS Black English Canadian French KB PS20P 110 Keyboard PRIMAX KB36111 PS 2 105KS Black Czech Slovak KB PS20P 111 Keyboard PRIMAX KB36111 PS 2 105KS Black Swiss FR KB PS20P 112 Keyboard PRIMAX KB36111 PS 2 106KS Black Korean KB PS20P 113 Keyboard PRIMAX KB36111 PS 2 105KS Black Spanish Latin KB PS20P 114 Category Part Number Acer P N Exploded Diagram Item ...

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