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Acer Aspire M3800, Service Manual

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Aspire M3800 

Service Guide 

 

           

Service guide files and updates are 

available on the AIPG/CSD web; for 

more information please refer to 

http://csd.acer.com.tw

 

 

 

               

 

 

 

 

 

 

 

 

 

 

 

 

 

PRINTED IN TAIWAN 

 

 

Summary of Contents for Aspire M3800

Page 1: ...I Aspire M3800 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw PRINTED IN TAIWAN ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire M3800 Service Guide Date Chapter Updates ...

Page 3: ...espect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and ...

Page 4: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...rated Peripherals 23 P o w e r M a n a g e m e n t 2 5 PC Health Status 26 Frequency Voltage Cont rol 27 B I O S S e c u r i t y F e a t u r e s 2 8 Load Default Settings 29 S a v e E x i t S e t u p 3 0 E x i t W i t h o u t S a v i n g 3 1 Chapter 3 Machine Disassembly and Replacement 32 G e n e r a l I n f o r m a t i o n 3 3 D i s a s s e m b l y P r o c e d u r e 3 4 Spire M3800 Disassembly P...

Page 7: ...SB 800 1066 1333 MHz CPUs Chipset Intel G43 ICH10R PCB Form Factor Micro ATX Dimension Layer 244mm x244mm Memory 1GB 2GB DDR3 1333 1066 800 Un buffered Non ECC DIMM support Support single channel 64 bit mode with maximum memory size up to 8GB Support un buffered DIMM Intel ICH10R DIMM Slot 4 Memory Max 1GB to 8GB DDR2 memory technologies PCI PCI Express Slot Type x16 PCI Express x16 Slot Quantity ...

Page 8: ...ay ODD Audio Audio Type HD audio codec Audio Channel 7 1 channel Audio Controller Codec ALC888S HD codec 7 1 Connectors support Rear 6 jack follow HD audio definition example as below Audio jacks color coding should meet Microsoft Windows Logo Program Device Requirements Audio 0002 2 S PDIF out header 1 4 1 front panel audio header 2 5 S N ratio 90 dB at rear output jack ...

Page 9: ... pin definition Data transfer rate support USB 2 0 1 1 BIOS BIOS Type AMI Kernel with Acer skin Size 4Mb 2MB Note Boot ROM should be included PXE function should be built in with default and RPL function is optional by service BIOS BIOS shall auto detect FDD to avoid checksum error when boot I O Connector Controller Super I O ITE 8720 F stepping or after must full support Intel platform Rear I O C...

Page 10: ...6 SATAII connectors 4 2 5 pin Intel FPIO specification USB pin connectors follow Intel FPIO standard Specification 1 2 5 pin Intel FPIO spec Microphone In Headphone Out pin connectors 1 SPDIF out header x2 1 4 pin CPU Fan connector 1 3 pin System FAN connector with linear circuit 2 reserved 2pin GPIO 1 24pin 4pin ATX interface PS3 PS2 SPS connector 1 2 7 pin front panel IO header 1 Jumper for clea...

Page 11: ...hipset compatible system Voltage design should be covered 5V 3 3V 12V 5VSB 12V attention to 12V output capability Demand for both PFC Non PFC solutions two different quotations are needed Minimum 4 Serial ATA power connector solution should be included by default Minimum 3 big 4 pin power connector included Minimum 1 small 4 pin power connector included PFC version will not provide switch selector...

Page 12: ...6 Block Diagram ...

Page 13: ...7 Aspire M3800 M Front Panel The computer s front panel consists of the following 1 4 3 2 Label Description 1 Acer LOGO 2 Optical drive 3 Card reader 4 Aspire Logo ...

Page 14: ...4 3 5 10 Label Description Label Description 1 Voltage selector switch 7 Fan aperture 2 PS 2 keyboard connecter 8 PS 2 mouse connecter 3 D Sub port 9 System FAN 4 HDMI port 10 1394 connector 5 USB 2 0 connector 11 LAN connector 6 Audio connector ...

Page 15: ...bled BIOS Item Specification BIOS code programmer AMI Kernel with Acer skin BIOS version D02 BIOS ROM type SPI Flash BIOS ROM size 4Mb 2MB Support protocol SMBIOS DMI 2 4 DMI 2 0 log file Device Boot Support 1st priority SATA HDD 2nd priority CD ROM 3rd priority FDD 4th priority LAN 5th priority USB device Support to LS 120 drive YES Support to BIOS boot block feature YES BIOS Hotkey List Hotkey F...

Page 16: ...GB 2GB 1GB 2GB Slot 2 1GB 2GB 1GB 2GB Slot 3 1GB 2GB 1GB 2GB Slot 4 1GB 2GB 1GB 2GB Maximum System Memory Supported 1GB 8GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 1GB 2GB Support memory type DDR3 Support memory interface DDR3 800 1066 1333MHz Support memory voltage 1 5V Support memory module package 240 pin DDR3 Support to parity check feature Yes...

Page 17: ...C 97 support Full native DOS games compatibility Virtual FM enhances audio experience through real time FM to Wavetable conversionMPU 401 UART mode interface for Wavetable synthesizers and MIDI devices Integrated dual game port Meets AC 97and WHQL specifications Music synthesizer Yes internal FM synthesizer Sampling rate 48 KHz max MPU 401 UART support Yes Microphone jack Supported Headphone jack ...

Page 18: ... Class Support legacy keyboard for legacy mode USB Connectors Quantity 4 ports for back panel 4 ports for front daughter board 4 2 5 headers Environmental Requirements Item Specification Temperature Operating 5 C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 500 Hz 2 20g RMS random 10 minutes per axis in all 3 axe...

Page 19: ... V V V USB Keyboard Mouse V V N A N A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less than 10 seconds ...

Page 20: ...14 ...

Page 21: ...loads configuration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad flat In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup ...

Page 22: ...nd On You may also restart the system by simultaneously pressing Ctrl Alt Delete The Setup Utility main menu then appears Product Information Standard CMOS Features Advance BIOS Features CMOS Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency VoltageControl BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving KLIJ Move Ent...

Page 23: ...oard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency Voltage setup BIOS Security Features Change set or disable password It allows you to limit access to the System Load Optimized Defaults...

Page 24: ... System Memory Total memory size for the system Product Name This item lists the product name Product Name This item lists the system BIOS version System Serial Number This item lists the system serial number System BIOS Version This item lists the system BIOS version BIOS Release Date This item lists the BIOS release date Processor Type Intel R Core TM 2 CPU Q9400 2 66GHz Processor Speed 2 66GHz ...

Page 25: ...tures menu BIOS Security Features KLIJ Move ENTER Select Item Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utility Copyright c 1985 2005 American Megatrends Inc Standard CMOS Features System Date Thu 02 26 2009 System Time 16 11 21 Halt on All But Keyboard Item Help Use ENTER TAB or SHIFT TAB to select A field Use or to configure system Time ...

Page 26: ... only Day from 1 to 31 or the maximum allowed in the month Year from 1999 to 2099 System Time To set the time following the hour minute second format The items format is hour minute second The time is calculated base on the 24 hour timer clock Halt On This item enables use to select the situation if the BIOS stops the POST process and the notification All Errors No Errors All But Keyboard All But ...

Page 27: ...ority sequence from available Hard Drives Boot up Num Lock On Select Power on state for Numlock On Off USB Beep Message Enables the beep during USB device enumeration Enabled Disabled Quick Boot Enabled Quiet Boot Enabled 1st Boot Device ST3750630AS 2nd Boot Device P1 HL ST BDDVDR 3rd Boot Device Generic USB 4th Boot Device LAN Hard Disk Drive Priority Press Enter Optical Disk Drive Priority Press...

Page 28: ...s area is reserved it cannot be cached The user information of peripherals that need to use this area of system memory usually discuss their memory requirements Disabled Enabled Primary Video Priority for Auto PCIE Onboard PCI Auto PCIE Onbo ard PCI Intel EIST Enabled Intel XD Bit Enabled Intel VT Enabled Intel VT d Enabled Memory Hole Remapping Enabled Primary Video Auto Item Help KLIJ Move Enter...

Page 29: ... Emulation Auto Onboard Audio Controller Enabled Onboard LAN Controller Enabled Onboard LAN Option ROM Disabled Onboard 1394 Controller Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utility Copyright c 1985 2008 American Megatrends Inc Integrated Peripherals Options Disabled Enabled ...

Page 30: ...d during POST no matter what option is set Disabled Enabled Legacy USB Support This item is only available when on board USB controller is enabled Disabled Enabled Onboard Audio Controller Always enabled Audio POST no matter what option is set Disabled Enabled Onboard LAN Controller Always enabled Audio POST no matter what option is set Disabled Enabled Onboard LAN Option ROM This item is only ava...

Page 31: ...n by PCI Devices Control wake up event for S1 S3 S4 S5 Disabled Enabled Wake Up by PS 2 KB Mouse Disabled Enabled Wake Up by USB KB Mouse Control wake up event for S1 S3 Disabled Enabled ACPI Aware O S Yes ACPI Suspend Mode S3 STR Power On by RTC Alarm Disabled Power On by PCIE Devices Disabled Power On by PCI Devices Disabled Wake Up by PS 2 KB Mouse Enabled Wake Up by USB KB Mouse Enabled Restor...

Page 32: ...m displays the system Smart Fan Function status It is always enabled by system CPU Temperature PECI Mode 44 System Temperature 35 95 CPU Fan Speed 1744RPM System Fan Speed N A CPU Core 1 184V 1 1V 1 1362V 3 30V 3 36V 5 00V 4 999V 12 0V 11 968V 5VSB 4 999V VBAT 3 168V Smart Fan Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utility ...

Page 33: ...Spectrum Always auto detect Spread Spectrum Disabled Enabled Enable Clock to All DIMM PCI Enabled Spread Spectrum Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utility Copyright c 1985 2008 American Megatrends Inc Frequency Voltage Control Options Disabled Enabled ...

Page 34: ...password should also be cleared All setup items will be view only except user password item when login with user password Press Enter Supervisor Password Not installed User Password Not Installed Change Supervisor Password Press Enter Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends Inc BIOS ...

Page 35: ...ens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility Advance BIOS Features CMOS Product Information Standard CMOS Features Advanced Chipset Features BIOS Integrated Peripherals Power Management Setup PC Health Status Frequency Voltage Control BIOS Security Features Loab Default Settings Save Exit Setup Exit Without Saving KLIJ Move Enter Select V...

Page 36: ...e Setup Utility Press Y to save and Exit or N to return to the main menu Advance BIOS Features CMOS Product Information Standard CMOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency Voltage Control BIOS Security Features Loab Default Settings Save Exit Setup Exit Without Saving KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Hel...

Page 37: ...ance BIOS Features CMOS Product Information Standard CMOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency Voltage Control BIOS Security Features Loab Default Settings Save Exit Setup Exit Without Saving KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Load Default Settings CMOS Setup Utiliyt Copyright c 1985 2008 American...

Page 38: ...trap and conductive mat for preventing electrostatic discharge Wire cutter Phillips screwdriver may require different size NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components ...

Page 39: ...ore You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 40: ...tells you how to disassemble the system when you need to perform system service Please also refer to the disassembly video if available CAUTION Before you proceed make sure you have turned off the system and all peripherals connected to it ...

Page 41: ...3 5 Aspire M3800 Disassembly Process Bezel Process 1 According to the requirement paste ATI OS CPU HDMI and marketing label by SKU ...

Page 42: ...36 Remove side cover Process 1 Put the Computer on the worktable lightly 2 Release left side cover with 2 screws then remove left side cover ...

Page 43: ...pe Process 1 Release the CPU fan pipe Remove Cards Process 1 Release the slot cover tooless 2 Remove VGA TV Modem Card the following list is for your reference about the mutual location relation Optional by SKU 1 3 2 4 3 4 ...

Page 44: ...38 ...

Page 45: ...ve HDD Data Cables Process 1 Remove master HDD data cable from M B SATA1 SATA3 Optional by SKU 2 Remove slave ODD data cable from M B SATA2 SATA4 Optional by SKU Remove slave HDD cable Remove master HDD cable ...

Page 46: ...Remove ODD DATA cable Process 1 Remove master ODD data power cable from Master ODD Remove HDD power cable Process 1 Remove master HDD data cable from master HDD 2 Remove slave HDD data cable from slave HDD ...

Page 47: ...move Cables Process 1 Remove Power SW cable cable from M B 2 Remove FI O USB cable from M B 3 Remove MCR USB cable from M B 4 Remove Card reader cable from M B 5 Remove audio cable from the AUDIO port on M B ...

Page 48: ...the screws and take out HDD bracket 2 Remove two sides with 2 screws for each and then remove the master HDD and Slave HDD 3 Remove Slave HDD from the second HDD location Optional by SKU Master HDD location Slave HDD location 1 2 3 4 ...

Page 49: ...43 Remove card reader Process 1 Remove card reader from chassis Remove ODD Process 1 Remove bezel of chassis 2 Remove Master ODD from the location 3 Remove slave ODD from the location Optional by SKU ...

Page 50: ...44 Remove Cables Process 1 Remove M B power cable from M B ATX1 2 Remove 12 V power cable from M B JPW1 3 Remove System Fan cable from M B SYS F2 M B power cable ...

Page 51: ...elease four screws according to the following picture 2 Remove Sys FAN Optional by SKU Remove mother board Process 1 Release 8 pcs screws form the corresponding hole 2 Release screws according to the following picture in turn 4 3 1 2 ...

Page 52: ...e the Mother board from chassis Remove CPU cooler Process 1 Remove cooler power cable from M B CPU F2 2 Release screw 1 first then fixes screw 2 screw 3 screw 4 As Picture Remove Cooler from the Retention module ...

Page 53: ...47 Remove memory Process 1 Remove the first Memory from DIMM 2 Remove the second Memory from DIMM2 Optional by SKU Remove CPU Process 1 Remove CPU according following the pictures ...

Page 54: ...48 Remove I O shielding Process 1 Remove I O Shielding Lock the Handle ...

Page 55: ...oubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics Power On Self Test POST POST Check Points POST Error Messages List Error Symptoms List ...

Page 56: ...50 ...

Page 57: ...51 ...

Page 58: ... 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 Pin Signal Name Pin Signal Name 1 3 3 13 3 3V 2 3 3 14 12V 3 COM 15 COM 4 5V 16 PS_ON 5 COM 17 COM 6 5V 18 COM 7 COM 19 COM 8 PWR OK 20 5V 9 5VSB 21 5V 10 12V 22 5V 11 12V 23 5V 12 3 3V 24 COM ...

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Page 61: ... that you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your ...

Page 62: ...56 Exploded Diagram ...

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