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Acer Aspire 4339 Service Manual Download Page 135

Troubleshooting

4-5

No Display Issues

0

If the Display does not work, perform the following:

Figure 4-2.

No Display Issue

No POST or Video

0

If the POST or video does not appear, perform the following:

1.

Make sure that internal display is selected. Switching between internal and external 
by pressing 

Fn+F5

. Reference product pages for specific model procedures.

2.

Make sure the computer has power by checking for one of the following:

 

Fans start up 

 

Status LEDs illuminate

If no power, refer to 

Power On Issues

.

3.

Drain stored power by removing the power cable and battery. Hold the power 
button for 10 seconds.

START

Power On?

No

Power On Issues

Replace

Ext. DDR RAM 

module

No

No

Fasten   Screw

Replace

M/B

Check 
connection

No

LCD module

OK?

No

Replace

LCD panel/

LCD cable

Ext. DDRRAM

module well

connected?

Ext. DDRRAM

module OK?

CPU thermal 

module well

screw?

Summary of Contents for Aspire 4339

Page 1: ...Aspire 4739Z SERVICEGUIDE ...

Page 2: ...cal magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose The softw...

Page 3: ...rocess names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text that represents information entered by a computer user such as command ...

Page 4: ...ered in this generic service guide In such cases contact the regional offices or the responsible personnel channel to provide further technical details When ordering FRU parts Check the most up to date information available on the Website If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers The Acer office may have ...

Page 5: ...re 1 8 Optional Items 1 9 Warranty 1 9 Environment 1 9 Notebook Tour 1 10 Touchpad Basics 1 18 Using the Keyboard 1 19 Windows Keys 1 20 Hotkeys 1 21 Specification Tables 1 24 Computer specifications 1 24 Processor 1 25 Processor Specifications 1 25 CPU Fan True Value Table 1 26 System Memory 1 26 Memory Combinations 1 27 Video Interface 1 27 BIOS 1 27 LAN Controller 1 28 Keyboard 1 28 Hard Disk D...

Page 6: ...erface 1 38 Battery 1 38 VRAM not available in this model 1 38 USB Port 1 39 AC Adapter 1 39 System Power Management 1 40 Card Reader 1 40 System LED Indicator 1 41 System DMA Specification 1 41 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navigating the BIOS Utility 2 3 BIOS 2 4 Information 2 4 Main 2 6 Security 2 8 Boot 2 12 Exit 2 13 BIOS Flash Utilities 2 14 DOS Flash Utility 2 15 WinFlas...

Page 7: ...ation 3 15 USB Module Removal 3 16 USB Module Installation 3 17 HDD Hard Disk Drive Module Removal 3 18 HDD Module Installation 3 19 Mainboard Removal 3 20 Mainboard Installation 3 22 DIMM Dual In line Memory Module Module Removal 3 23 DIMM Module Installation 3 24 WLAN Wireless Local Area Network Module Removal 3 25 WLAN Module Installation 3 26 Thermal Module Removal 3 27 Thermal Module Installa...

Page 8: ... Troubleshooting Introduction 4 3 General Information 4 3 Power On Issues 4 4 No Display Issues 4 5 LCD Picture Failure 4 8 Internal Keyboard Failure 4 9 Touchpad Failure 4 10 Internal Speaker Failure 4 11 Internal Microphone Failure 4 13 USB Failure 4 14 Other Functions Failure 4 15 Intermittent Problems 4 16 Undetermined Problems 4 16 Post Codes 4 17 CHAPTER 5 Jumper and Connector Locations Main...

Page 9: ...eld Replaceable Unit List Exploded Diagrams 6 4 FRU List 6 7 Screw List 6 21 CHAPTER 7 Model Definition and Configuration Acer Aspire 4739Z 7 1 CHAPTER 8 Test Compatible Components Microsoft Windows 7 Environment Test 8 4 CHAPTER 9 Online Support Information Introduction 9 3 ...

Page 10: ...x ...

Page 11: ...CHAPTER 1 Hardware Specifications ...

Page 12: ...puter specifications 1 24 Processor 1 25 Processor Specifications 1 25 CPU Fan True Value Table 1 26 System Memory 1 26 Memory Combinations 1 27 Video Interface 1 27 BIOS 1 27 LAN Controller 1 28 Keyboard 1 28 Hard Disk Drive AVL components 1 29 Hard Disk Drive AVL components Continued 1 30 Super Multi Drive 1 31 Super Multi Drive Continued 1 32 Super Multi Drive Continued 1 33 LED 14 0 1 34 LCD I...

Page 13: ...d Amplifier 1 36 Audio Interface 1 38 Battery 1 38 VRAM not available in this model 1 38 USB Port 1 39 AC Adapter 1 39 System Power Management 1 40 Card Reader 1 40 System LED Indicator 1 41 System DMA Specification 1 41 ...

Page 14: ...1 4 ...

Page 15: ... 2 13 2 27 GHz DDR3 1066 MHz 35W supporting Intel 64 architecture Intel Smart Cache Mobile Intel HM55 Express Chipset System Memory 0 Dual channel DDR3 SDRAM support up to 4 GB of DDR3 system memroy upgradable to 8 GB using two soDIMM modules Display 0 14 HD 1366 x 768 pixel resolution high brightness 200 nit Acer CineCrystal LED backlit TFT LCD Mercury free environment friendly 16 9 aspect ratio ...

Page 16: ...MultiMediaCard MMC Optical Media Drive 0 8X DVD Super Multi double layer drive Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD R 8X DVD R 6X DVD ROM DL 6X DVD R DL 6X DVD R DL 6X DVD RW 6X DVD RW 5X DVD RAM Write 24X CD R 16X CD RW 8X DVD R 8X DVD R 4X DVD R DL 4X DVD R DL 6X DVD RW 8X DVD RW 5X DVD RAM Webcam 0 Acer Video Conference featuring Acer Crystal Eye webcam 1280 x 1024 resolution Mi...

Page 17: ...47 lbs with 180 cm DC cable Battery 48 8 W 4400 mAh 6 cell Li ion standard battery pack Battery life 3 5 hours ENERGY STAR Input and Control 0 Keyboard 86 87 91 key Acer AC4T_A10B keyboard with international language support Touchpad Multi gesture touchpad supporting two finger scroll pinch rotate flip Media keys Media control keys printed on keyboard play pause stop previous next volume up volume...

Page 18: ... for PC US only Norton Online Backup Security McAfee Internet Security Suite Trial MyWinLocker except China Hong Kong Multimedia Clear fi NTI Media Maker Gaming Oberon GameZone except US Canada Hong Kong Korea WildTangent US Canada only Communication and ISP Acer Crystal Eye Microsoft Silverlight Skype Windows Live Essentials 2011 Web links and utilities Acer Accessory Store Belgium France Germany...

Page 19: ... GB DDR3 soDIMM module 6 cell Li ion battery pack 2 pin 40 W AC adapter Warranty 0 One year International Travelers Warranty ITW Environment 0 Temperature Operating 41 F to 95 F 5 C to 35 C Non operating 4 F to 149 F 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 ...

Page 20: ...ay screen Also called Liquid Crystal Display LCD displays computer output configuration may vary by model 3 Power button Turns the computer on and off 4 Keyboard For entering data into your computer 5 Touchpad Touch sensitive pointing device which functions like a computer mouse 6 Click buttons left and right The left and right buttons function like the left and right mouse buttons 7 Microphone In...

Page 21: ...mputer s power status Battery indicator Indicates the computer s battery status 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode 9 Speaker Delivers stereo audio output Table 1 1 Opened Front View Icon Item Description ...

Page 22: ...tem Description 1 Microphone jack Accepts inputs from external microphones Headphone speaker l ine out jack Connects to audio line out devices e g speakers headphones 2 2 in 1 Card Reader Accepts Secure Digital SD MultiMediaCard MMC Note Push to remove install the card Only one card can operate at any given time ...

Page 23: ...Hardware Specifications and Configurations 1 13 Figure 1 3 Top View Table 1 3 Top View Icon Item Description 1 Acer Logo Acer Aspire 4739Z Logo ...

Page 24: ...1 14 Hardware Specifications and Configurations Figure 1 4 Rear View Table 1 4 Rear View Icon Item Description 1 Battery bay Houses the computer s battery pack ...

Page 25: ...d an immovable object such as a table or handle of a locked drawer Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available 2 DC in jack Connects to an AC adapter 3 External display VGA port Connects to a display device e g external monitor LCD projector 4 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 5 USB 2 0 port Connects ...

Page 26: ...al drive Internal optical drive accepts CDs or DVDs 3 Optical disk access indicator Lights up when the optical drive is active 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off ...

Page 27: ...Table 1 7 Base View Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Battery lock Locks the battery in position 3 Ventilation slots Enable the computer to stay cool even after prolonged use 4 Battery release latch Releases the battery for removal ...

Page 28: ...pad 1 Left Button 2 Right Button 3 Execute Tap twice at the same speed as double clicking a mouse button Quickly click twice Select Tap once Click once Drag Tap twice at the same speed as double clicking a mouse button rest your finger on the Touchpad on the second tap and drag the cursor Click and hold then use finger on the Touchpad to drag the cursor Access context menu Click once NOTE When usi...

Page 29: ...Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when doing a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or...

Page 30: ...e help window E Open Windows Explorer F Search for a file or folder D Show the desktop CTRL F Search for computers if you are on a network L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain CTRL TAB Moves focus from Start menu to the Quick Launch toolbar to the system tray use RIGHT ARROW or LEFT ARROW to move focus to items on...

Page 31: ...cation Enables disables the computer s communication devices Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggle Turns ...

Page 32: ...wn Decreases the sound volume Fn Home Play Pause Plays or pauses a selected media file Fn Pg Up Stop Stop playing the selected media file Fn Pg Dn Previous Return to the previous media file Fn End Next Jump to the next media file Hot key Icon Function Description ...

Page 33: ...FDI PCI E x1 PCH Ibex Peak M SATA USB DMI P8 9 10 11 12 13 FDI P9 SPI ROM DMI x4 CLOCK GENERATOR Cardreader SLG8LV595 P3 DMI IHDA LPC Dual Channel DDR III DDRIII SODIMM1 DDRIII SODIMM2 800 1066 MHZ P14 15 SPI Arrandale AU6435 GDL Cardreader control P31 P33 SATA 0 Power Switch Type P34 Fan Driver LVDS CCD Con USB 8 CRT Con P23 P23 HDMI Con P24 INT_LVDS INT_CRT INT_HDMI P24 PS8101 LS CR2032 P9 RTC X...

Page 34: ... optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 0 C to 40 C 32 F to 104 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 20 to 80 Nonoperating 20 to 80 Maximum altitude unpressurized Operating 15 to 3 048m 50 to 10 000ft Nonoperating 15 to 12 192m 50 to 40 000ft Shock Operating 105G 2 ms half sine Nonoperating 220 G 2 ms half sine Random vibration Opera...

Page 35: ...A Audio codec Realtek HD codec Card reader AU6435 GDL eSata N A Item Specification CPU type Intel Arrandale CPU package 989 pin Micro FCPGA Core Logic Two execution cores A 32 KB instruction and 32 KB data first cache L1 for each core A 256 KB shared instruction data second level cache L2 for each core Up to 4 MB shared instruction data third level cache L3 shared among all cores Chipset Intel HM5...

Page 36: ... Off 85 C 5V N A Throttling 50 On 95 C Off 90 C OS Shut down 100 C H W Shut down 105 C Item Specification Memory controller Built in at CPU Memory size DDRIII 800 1066 1 GB 128 Meg x 64 and 2 GB 256 Meg x 64 DIMM socket number 2 sockets Supports memory size per socket 1 GB Supports maximum memory size 4 GB per socket Supports DIMM type SDRAM memory interface design Note Processor supports up to 10...

Page 37: ...2048 2048 2048 4096 4096 0 4096 0 4096 4096 4096 4096 8192 Item Specification Chipset Built in Intel Arrandale CPU Package rPGA 989 Interface LVDS CRT Compatibility 1366x768 60Hz 16 9 1280x720 60Hz 16 9 1024x768 60Hz 4 3 800x600 60Hz 4 3 Sampling rate 60Hz Item Specification BIOS vendor Insyde BIOS Version 1 02 BIOS ROM type EEProm BIOS ROM size 4MB Serial Flash Memory Features uEFI ...

Page 38: ...tion Type Acer AC4T_A10B keyboard Total number of keypads 86 US 87 UK 91 JP key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Features Phantom key auto detect Overlay numeric keypad Support independent pgdn pgup pgup home end keys Support reverse T cursor keys Factory configurable different languages by OEM customer ...

Page 39: ...545050B9A300 Seagate ST9500325AS WD WD5000BEVT WD5000BPVT TOSHIBA MK5059GSXP Capacity GB 250 320 500 Bytes per sector 512 Data heads 2 2 2 2 4 3 3 2 4 4 4 2 3 4 Drive Format Disks 1 1 1 1 2 2 2 1 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Fast data transfer rate Gbits sec max 3 0 3 0 3 0 Media data transfer rate Mbytes sec max 875 300 97 97 584 5 1195 5 87...

Page 40: ...N Seagate ST9750423AS WD WD7500BPVT TOSHIBA MK7559GSX Capacity GB 640 750 Bytes per sector 512 Data heads 4 2 4 3 4 N A 2 3 4 Drive Format Disks 2 N A 2 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Fast data transfer rate Gbits sec max 3 0 N A 3 0 3 0 3 0 Media data transfer rate Mbytes sec max 996 300 97 97 584 5 1195 5 N A 300 97 584 5 1195 5 DC Power Requ...

Page 41: ...te DL 8 5GB Ver 3 0 DVD RW 4 7GB Ver 1 2 Rev 1 0 2 0 3 0 DVD RAM 4 7GB side Ver 2 2 DVD R 4 7GB Ver 1 3 DL 8 5GB Ver 1 1 DVD RW 4 7GB Vol 1 Ver 1 3 CD CD ROM Mode 1 data disc CD ROM Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming to Orange Book Part...

Page 42: ...ingle and Multi session CD Extra CDPLUS Video CD CD text data Read Write CD R discs Read Write CD RW discs Read Write DVD ROM DVD R Ver 2 0 2 1 for General Read Write DVD R DL Ver 3 0 Read Write DVD RW Ver 1 0 1 1 1 2 Read Write DVD R Ver 1 3 Read Write DVD R DL Ver1 0 1 1 Read Write DVD RW Ver 1 3 Read Write DVD RW high speed Ver 1 0 Read Write DVD RAM Ver 2 0 2 1 2 2 1 DVD DVD ROM 4 7G 8 54G sin...

Page 43: ...RAM V1 0 DVD RAM V2 0 2 1 2 2 CD CD DA CD ROM Mode 1 CD ROM XA Mode 2 Form 1 and Mode 2 Form 2 CD i CD i Bridge Video CD MPEG 1 Karaoke CD Photo CD Enhanced CD CD Plus CD Extra itrax CD CD Text UDF CD CD R and CD RW DVD DVD ROM Book 1 02 DVD Dual DVD Video Book 1 1 DVD R Book 1 0 3 9G DVD R Book 2 0 4 7G General Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM CPRM DVD R Dual DVD RAM CD CD DA Re...

Page 44: ...nts average 170 min 5 points average Contrast Ratio 500 typ Response Time Optical Rise Time Fall Time msec 8 typ 16 Max Typical Power Consumption watt 3 8 max Include Logic and Blu power Weight without inverter 350 max Physical Size mm 324 L x 192 5 W x 5 2 D Electrical Interface 1 channel LVDS Viewing Angle degree Horizontal Right CR 10 Left Vertical Upper CR 10 Lower 40 min 45 typ 40 min 45 typ ...

Page 45: ...ex Peak ATI Mobility RadeonTM HD 5470 AMD Park XT discrete Package BGA 962 pins Feature Intel Smart 2D Display Technology Intel Dual Frequency Graphics Technology support Analog CRT DAC Interface support Analog TV OUT Interface support support EZ4 Dock only Serial Digital Video Out Port SDVO Interface support support EZ4 Dock only Digital LVDS Interface support Resolution 8 bits 16 bits 32 bits 64...

Page 46: ...pecifications Chipset Data throughput Protocol Interface Connector type Supported protocol Item Specifications Controller Feature Controller Item Specification Vendor Model Suyin 1 3MB HF1316 HF1315 Liteon 1 3MB 09P2SF119 10P2SF036 Type CMOS image sensor S5K6A1GX03 CMOS image sensor with SXGA Item Specification Vendor Intel Number supported 1 Features 1 mini card slot for Item Specification Featur...

Page 47: ...ss through function in D3 mode Software selectable 2 5V 3 75V 4 7V VREFOUT Two jack detection pins each designed to detect up to 4 jacks Extra jack detection pin for CD input when it is used as an optional line level input S PDIF input and output Support legacy analog mixer architecture Wide range 80dB 42dB volume control with 1 5dB resolution of analog to analog mixer gain Software selectable boo...

Page 48: ...e Sampling Rate Internal microphone Yes Internal speaker quantity Yes 1W speakers x1 Item Specification Chipset Shiloh M Shiloh R Data throughput 11 54 Mbps up to 300 Mbps for Draft N 11 54 Mbps up to 300 Mbps for Draft N Protocol b g n b g n Interface PCI E PCI E Item Specification Vendor Model name Panasonic AS10D51 Samsung AS10D61 Sanyo BQ8055 Simplo AS10D61 Simplo AS10D71 Simplo AS10D73 Simplo...

Page 49: ...ughput Up to 16 7 million colors Number of HDMI port s 1 Location 1 left side Item Specification Vendor DELTA Lite On Input rating 100 240V 1 7A 1 7A 50 60Hz Maximum input AC current 264 Vrms Inrush current 264 Vac Cold Hot start No damage meet fuse and bridge diode I2 t de rating Efficiency Meets EPA 2 0 level V requirement The adapter efficiency shall be more than 87 that is the average value of...

Page 50: ...r managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system Item Specification Chipset AU6435 GDL Package LQFP 48P Maximum supported size 16G Features Multi...

Page 51: ...Power button backlight Blue color solid on System on Blue color off System off Battery state Full charging Blue Battery charging Amber Back up state Back up active Blue Arcade module state Arcade module active Blue Finger print module state Finger print module active Blue Legacy Mode Power Management DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory...

Page 52: ...el 5 Series 3400 Series Chipset Family PCI Express Root Port 1 3B42 IRQ19 Intel 5 Series 4 Port SATA AHCI Controller IRQ21 Intel 5 Turbo Boost Technology Driver IRQ22 High Definition Audio Controller IRQ23 Intel 5 Series 3400 Series Chipset Family USB Enhanced Host Controller 3B34 IRQ81 Microsoft ACPI Compliant System IRQ82 Microsoft ACPI Compliant System IRQ83 Microsoft ACPI Compliant System IRQ8...

Page 53: ...crosoft ACPI Compliant System IRQ170 Microsoft ACPI Compliant System IRQ171 Microsoft ACPI Compliant System IRQ172 Microsoft ACPI Compliant System IRQ173 Microsoft ACPI Compliant System IRQ174 Microsoft ACPI Compliant System IRQ175 Microsoft ACPI Compliant System IRQ176 Microsoft ACPI Compliant System IRQ177 Microsoft ACPI Compliant System IRQ178 Microsoft ACPI Compliant System IRQ179 Microsoft AC...

Page 54: ...1 44 Hardware Specifications and Configurations IRQ189 Microsoft ACPI Compliant System IRQ190 Microsoft ACPI Compliant System IRQ 2 Intel HD Graphics Hardware IRQ System Function ...

Page 55: ...roller 040 043 System timer 04E 04F Motherboard resources 050 053 System timer 060 Standard PS 2 Keyboard 061 Motherboard resources 062 Microsoft ACPI Compliant Embedded Controller 063 Motherboard resources 064 Standard PS 2 Keyboard 065 Motherboard resources 066 Microsoft ACPI Compliant Embedded Controller 067 Motherboard resources 070 077 System CMOS real time clock 080 Motherboard resources 081...

Page 56: ...ble interrupt controller 0BC 0BD Programmable interrupt controller 0C0 0DF Direct memory access controller 0F0 Numeric data processor 3B0 3BB Intel HD Graphics 3C0 3DF Intel HD Graphics 400 47F Motherboard resources 4D0 4D1 Programmable interrupt controller 500 57F Motherboard resources 680 69F Motherboard resources 800 80F Motherboard resources D00 FFF PCI bus ...

Page 57: ...CHAPTER 2 System Utilities ...

Page 58: ...ot 2 12 Exit 2 13 BIOS Flash Utilities 2 14 DOS Flash Utility 2 15 WinFlash Utility 2 17 Clearing BIOS Passwords 2 18 Removing BIOS Passwords 2 19 Removing Insyde HDD Password 2 21 Miscellaneous Tools 2 22 Using DMITools 2 22 Using UUIDTools 2 26 Using the LAN MAC EEPROM Utility 2 27 Crisis Disk Recovery 2 28 ...

Page 59: ...o Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility 0 Six menu options are Information Main Security Boot Exit To navigate through the following Menu use the left and right arrow keys Item use the up and down arrow keys Change parameter value press F5 or F6 Exit Press Esc Load default settings press F9 P...

Page 60: ...ng unit type and speed of system CPU Speed Speed of the CPU HDD Model Name Model name of HDD hard disk drive installed on primary IDE master HDD Serial Number Serial number of HDD installed on primary IDE master ATAPI Model Name Model name of Optical device installed in system 3 5 CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Numbe...

Page 61: ...phics array firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system UUID Universally Unique Identifier Table 2 1 BIOS Information Continued Parameter Description ...

Page 62: ...ideo Memory Available memory for video N A Graphic Mode Shows graphic mode options Option Switchable or Discrete Quiet Boot Shows OEM original equipment manufacturer screen during system boot instead of traditional POST screen Option Enabled or Disabled Network Boot Option to boot system from LAN local area network Option Enabled or Disabled System Time 02 44 56 System Date Total Memory Video Memo...

Page 63: ...ot menu during POST Option Enabled or Disabled D2D Recovery Option to use D2D Recovery function Option Enabled or Disabled SATA Mode Option to set SATA controller mode Option AHCI or IDE Table 2 2 BIOS Main Continued Parameter Description Format Option ...

Page 64: ...r Password Is User password setting Clear or Set HDD Password Is HDD password setting Clear or Set Set Supervisor Password Option to set supervisor password N A Set User Password Option to set user password N A Set HDD Password Option to set HDD password N A Supervisor Password Is Clear Item Specific Help Install or Change the password and the length of password must be greater than one word User ...

Page 65: ...ase sensitive and the length must not exceed 12 alphanumeric characters A Z a z 0 9 Retype the password in the Confirm New Password field IMPORTANT Use care when typing a password Characters do not appear on the screen 3 Press Enter After setting the password the computer sets the User Password parameter to Set NOTE NOTE Password on Boot must be set to Enabled to activate password feature 4 Press ...

Page 66: ...hanges and exit the BIOS Setup Utility Changing a Password 0 1 Use the and keys to highlight Set Supervisor Password and press Enter The Set Supervisor Password dialog box appears Figure 2 6 Set Supervisor Password 2 Type current password in Enter Current Password field and press Enter 3 Type new password in Enter New Password field Retype new password in Confirm New Password field 4 Press Enter C...

Page 67: ...word entered does not match the current password the screen shows the Setup Warning dialog Figure 2 8 Figure 2 8 Setup Warning Invalid Password If new password and confirm new password strings do not match the Setup Warning dialog appears Figure 2 9 Figure 2 9 Setup Warning Passwords Do Not Match ...

Page 68: ...he module bay Use and keys to select a device and press F5 or F6 to change the value Figure 2 10 BIOS Boot Boot priority order Item Specific Help Use or to select a 1 HDD0 Hitachi HTS54501689A300 2 ATAPI CDROM TSSTcorp CDDVDW TS L633F 3 USB FDD 4 Network Boot Atheros Boot Agent 5 USB HDD 6 USB CDROM 3 5 device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape ...

Page 69: ...ve setup item changes to system without exiting Exit Discarding Changes Exit BIOS utility without saving setup item changes to system Load Optimal Defaults Load optimal default values for all setup items Load Custom Defaults Load custom default values for all setup items Save Custom Defaults Save setup item changes to system Discard Changes Load previous values of all setup items Exit Saving Chang...

Page 70: ...covery Disc is not available create one before Flash utility is used NOTE NOTE Do not install memory related drivers XMS EMS DPMI when Flash is used NOTE NOTE Use AC adaptor power supply when running Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run Flash 1 Prepare a bootable USB HDD 2 Copy Flash Utility to bootable US...

Page 71: ... BIOS Boot 3 Insert the USB HDD and reboot computer 4 Execute ZQH_101 EXE to update BIOS Flash process begins as shown in Figure 2 13 Figure 2 13 DOS Flash Process Boot priority order Item Specific Help Use or to select a 1 HDD0 Hitachi HTS54501689A300 2 ATAPI CDROM TSSTcorp CDDVDW TS L633F 3 USB FDD 4 Network Boot Atheros Boot Agent 5 USB HDD 6 USB CDROM 3 5 device then press F5 to move it down t...

Page 72: ...when the message Flash Programming Complete is shown System will restart automatically when finished NOTE NOTE If AC power is not connected the following message is shown Figure 2 14 Plug in the AC power to continue Figure 2 14 AC Power Warning ...

Page 73: ...ies 2 17 WinFlash Utility 0 Perform the following to use the WinFlash Utility 1 Double click WinFlash executable ZQH_101W EXE 2 Click OK to begin update A progress screen is shown Figure 2 15 Figure 2 15 InsydeFlash ...

Page 74: ...e Crisis Disk Recovery This section provides details about removing HDD BIOS passwords Clear the BIOS Password as follows NOTE NOTE If the BIOS password is incorrectly entered three times an error is generated Figure 2 16 Figure 2 16 Password Error Status To reset the BIOS password perform the following 1 Press any key to exit the menu 2 In DOS mode execute ClearSuPw exe Figure 2 17 Clear BIOS Pas...

Page 75: ... use a metal instrument to short the CMOS jumper Figure 2 18 CMOS Jumper Software method If wrong Supervisor Password is entered three times the message System will halt is displayed on screen Figure 2 19 Figure 2 19 Supervisor Password Error Table 2 5 CMOS Jumper Item Description 1 Clear CMOS Jumper 2 Clear CMOS Jumper 1 2 ...

Page 76: ...enu item Power on Password is set to Enabled then Crisis Recovery disc must be used Method 2 0 If BIOS menu item Power on Password is set to Disabled 1 Press any key to exit the menu 2 In DOS mode execute ClearSuPw exe Figure 2 20 Clear BIOS Password 3 When message Clear the SU Pws completely is displayed user password has been removed 76776356 ...

Page 77: ...sword three times the system reports the error code Figure 2 21 Unlock Password Prompt 2 In DOS mode execute UnlockHD exe XXXXX where XXXXX is the Unlock password error code example here is 76776356 The exe will generate an unlock password example here is 69654998 Figure 2 22 UnlockHD exe 3 Enter the generated unlock password at the prompt Figure 2 23 Enter Unlock Password ...

Page 78: ...t When the BIOS shows Verifying DMI pool data it is checking that the table correlates with the hardware before sending information to the operating system Windows etc To update the DMI Pool perform the following 1 Boot system from bootable USB Flash Drive 2 Boot to DOS 3 Execute qdmi301 exe To execute a specific function select the associated menu number Figure 2 24 DMI Tools Main Menu Screen 4 P...

Page 79: ...System Utilities 2 23 Figure 2 25 Asset Tag Menu Item 5 Press 2 to modify the product name then press 2 again to modify EEPROM spec version Figure 2 26 Product Name Menu Item ...

Page 80: ...ify serial number key Figure 2 27 Serial Number Menu Item 7 Press 4 to modify the 1394 GUID number key Figure 2 28 1394 GUID Number Menu Item 8 Press 0 to exit 9 At the command prompt run VEEPROM exe to write any changes in the data to the ...

Page 81: ...System Utilities 2 25 EEPROM NOTE NOTE When using any of the write options restart the system to make the new DMI data effective ...

Page 82: ...mable Read Only Memory Used in the DMI pool data for hardware management To update the DMI Pool perform the following 1 Unzip UUID package tool to USB Flash Disk 2 Boot from USB and excute stuuid20 exe under DOS mode Figure 2 29 3 At the command prompt run VEEPROM exe to write any changes in the data to the EEPROM Figure 2 29 UUID Tool Main Screen ...

Page 83: ...he LAN BAT file 3 Enter the MAC address to write MAC values Flash process begins as shown as follow Enter the MAC ID Samle 001636XXXXXX _________ 00269E230844 Please waiting for EEPROM data filling Please waiting for EEPROM data comparing Current MAC ID of ESN EEPROM 00269E230844 Compare ACER OEM S N of ESN EEPROM PASS 4 Flash is completed when the message Compare ACER OEM S N of ESN EEPROM PASS i...

Page 84: ...in the USB Flash Disk without AC plug 6 Press Fn Esc keys and then plug in AC power Don t loose Fn Esc keys The power button flashes orange 7 Press Power button 8 Loose Power button first but still press Fn Esc keys and hold them down until the power led turns off about 1 2 seconds 9 Press Power button and the system will enter crisis mode to flash the BIOS At first running the LED of USB flash di...

Page 85: ...CHAPTER 3 Machine Maintenance Procedures ...

Page 86: ...val 3 20 Mainboard Installation 3 22 DIMM Dual In line Memory Module Module Removal 3 23 DIMM Module Installation 3 24 WLAN Wireless Local Area Network Module Removal 3 25 WLAN Module Installation 3 26 Thermal Module Removal 3 27 Thermal Module Installation 3 27 CPU Processor Removal 3 29 CPU Processor Installation 3 29 Power Switch Board Removal 3 30 Power Switch Board Installation 3 30 Speaker M...

Page 87: ...3 3 LCD Bracket Removal 3 43 LCD Bracket Installation 3 43 LVDS Cable Removal 3 44 LVDS Cable Installation 3 45 ...

Page 88: ...3 4 ...

Page 89: ...nd installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be completed prior to starting maintenance Recommended Equipment 0 The following equipment are recommended to do the following maintenance procedures Wrist grounding strap and conductive mat Flat screwdriver Philips screwdriver Plasti...

Page 90: ...ws information on what components may need to be removed and installed during servicing Figure 3 1 Maintenance Flow Battery Keyboard USB Module ODD Module Base Assembly HDD Module SD Dummy Card LCD Bezel LCD Panel Camera Mainboard DC in Jake LCD Brackets LVDS Cable Thermal Module CPU Processor DIMM Module WLAN Module LCD Module Power Switch Board Speaker Module DC in Jack ...

Page 91: ...tall sequence Follow the order of the sequence to avoid damage to any of the hardware components Do the following prior to starting any maintenance procedures 1 Remove power A from the system and peripherals Figure 3 2 2 Remove all cables from system Figure 3 2 AC Adapter Outlet 3 Put system on a stable work surface A ...

Page 92: ...gure 3 3 3 Push and hold battery release latch B to release position Figure 3 3 4 Lift battery pack C from battery bay Figure 3 3 Figure 3 3 Battery IMPORTANT Follow local regulations for battery C disposal Figure 3 3 Battery Pack Installation 0 1 Hold latch B in release position and install battery C Figure 3 3 2 Lock battery lock unlock latch A Figure 3 3 C A B ...

Page 93: ...my Card Removal 0 1 Push dummy card A in to release it from the spring latch Figure 3 4 2 Remove dummy card A Figure 3 4 Figure 3 4 Dummy Card Dummy Card Installation 0 1 Insert dummy card A Figure 3 4 2 Push card until spring latch locks A ...

Page 94: ...the seven 7 locking latches until the keyboard disengages and separates from the system Figure 3 5 Figure 3 5 Keyboard Latches 2 Turn the keyboard over so that the keypad C is face down on the palm rest Figure 3 6 3 Disconnect keyboard FPC A from mainboard connector B Figure 3 6 Figure 3 6 Keyboard FPC A B C ...

Page 95: ...cked Keyboard Installation 0 1 Put the keyboard face down on the palm rest C Refer to Figure 3 6 2 Connect keyboard FPC A to mainboard connector B Refer to Figure 3 6 3 Turn the keyboard over and align the keyboard with the indentation in the upper cover 4 Press down to secure the latches on the system Refer to Figure 3 5 5 Install battery ...

Page 96: ...Machine Maintenance Procedures Base Assembly Removal 0 Prerequisite Battery Pack Removal 1 Remove twenty four 24 screws securing the base assembly in place Figure 3 7 Figure 3 7 Base Assembly Screw Location ...

Page 97: ...mbly Figure 3 8 4 Grasp the base assembly and remove the base assembly from the device Figure 3 8 Figure 3 8 Base Assembly Removal Base Assembly Installation 0 1 Align the base assembly onto the device Figure 3 8 2 Install and secure twenty four 24 screws to the base assembly Refer to Figure 3 7 3 Install battery ID Size Quantity Screw Type Green Call out M2 0 3 0 6 Red Call out M2 5 6 5 18 ...

Page 98: ...0 Prerequisite Base Assembly Removal 1 Remove ODD module from ODD bay Figure 3 9 Figure 3 9 ODD Module in Lower Cover 2 Remove two 2 screws C from ODD module Figure 3 10 3 Remove ODD bracket D from ODD module 4 Remove ODD bezel E from ODD module Figure 3 10 ODD Module C C D E ...

Page 99: ... bezel E on ODD module Figure 3 10 2 Install ODD bracket D on ODD module 3 Secure two 2 screws C to secure the bracket D to the back of ODD 4 Install ODD module into ODD bay Refer to Figure 3 9 5 Install Base Assembly 6 Install Battery ID Size Quantity Screw Type C M2 0 3 0 2 ...

Page 100: ...USB Module Removal 0 Prerequisite Base Assembly Removal 1 Find USB module A on Base Assemby as shown in Figure 3 11 Figure 3 11 USB Module Location 2 Remove one 1 screw B from the base assembly Figure 3 12 Figure 3 12 USB Module A B C D E ...

Page 101: ...ve USB module from base assembly USB Module Installation 0 1 Install USB module A on the base assembly Refer to Figure 3 11 2 Connect USB module FFC D to USB module connector C Figure 3 12 3 Connect USB module FFC D to mainboard connector E Figure 3 12 4 Secure one 1 screw B to the USB module Refer to Figure 3 12 5 Install Base Assembly ID Size Quantity Screw Type B M2 5 4 0 Ni 1 ...

Page 102: ...sk Drive Module Removal 0 Prerequisite USB Module Removal 1 Find HDD module A on base assembly Figure 3 13 Figure 3 13 HDD Module Location 2 Gently remove HDD module from mainboard connector B Refer to Figure 3 14 Figure 3 14 HDD Module Removal A B ...

Page 103: ...odule HDD Module Installation 0 1 Attach HDD connector C to HDD module Refer to Figure 3 15 2 Put HDD brackets E onto HDD module Figure 3 15 3 Install and secure four 4 screws D to HDD brackets E Figure 3 15 4 Put HDD module onto Base Assembly and connect HDD module to mainboard connector B Refer to Figure 3 14 5 Install USB Module ID Size Quantity Screw Type D M3 0 3 5 Ni 4 D D D D E E C ...

Page 104: ...6 Figure 3 16 Mainboard Location 2 Disconnect WLAN antenna B connected to WLAN card C and remove antenna from the cable guides on the thermal module Refer to Figure 3 17 Figure 3 17 Mainboard Connector Location 3 Disconnect LVDS cable from mainboard connector D Figure 3 17 4 Disconnect DC in cable from mainboard connector E Figure 3 17 A C B D E F F ...

Page 105: ...er cable from mainboard connector H Figure 3 18 Figure 3 18 Mainboard Connector Location 7 Remove two 2 screws F securing the mainboard in place Figure 3 17 8 Remove Mainboard by lifting it from Base Assembly CAUTION Make sure all cables are moved away from the device to avoid damage during removal Figure 3 19 Mainboard G H ...

Page 106: ...y Refer to Figure 3 16 2 Install and secure two 2 screws F to mainboard Refer to Figure 3 17 3 Connect Powerboard cable G and Speaker cable H to mainboard Refer to Figure 3 18 4 Connect LVDS cable D and DC in cable E to mainboard connector Figure 3 17 5 Put WLAN antenna B into the cable guides on the thermal module Figure 3 17 6 Connect WLAN antenna B to WLAN card Figure 3 17 7 Install HDD Module ...

Page 107: ... 3 23 DIMM Dual In line Memory Module Module Removal 0 Prerequisite Mainboard Removal 1 Find DIMM C on Mainboard Figure 3 20 Figure 3 20 Component Location 2 Push DIMM clips A outwards Figure 3 21 Figure 3 21 DIMM Modules A C B A B ...

Page 108: ...o Figure 3 21 4 Repeat steps 2 and 3 for remaining modules DIMM Module Installation 0 1 Connect DIMM into mainboard connector B Refer to Figure 3 21 2 Push down on DIMM until module clips A lock in position Refer to Figure 3 21 3 Repeat steps 2 and 3 for remaining modules 4 Install Mainboard ...

Page 109: ...twork Module Removal 0 Prerequisite Mainboard Removal 1 Find WLAN module A on Mainboard Refer to Figure 3 20 2 Remove one 1 screw B from mainboard Figure 3 22 Figure 3 22 WLAN Module 3 Remove module from mainboard connector C Figure 3 23 Figure 3 23 WLAN Module B C ...

Page 110: ...nce Procedures WLAN Module Installation 0 1 Put module into mainboard connector C Refer to Figure 3 23 2 Install and secure one 1 screw B to mainboard Figure 3 22 3 Install Mainboard ID Size Quantity Screw Type B M2 0 3 0 1 ...

Page 111: ...le from the mainboard connector B Figure 3 24 4 Remove thermal module from Mainboard Figure 3 24 Thermal Module Thermal Module Installation 0 IMPORTANT Apply approved thermal grease and ensure all heat pads are in position before replacing module CAUTION Use caution when applying thermal grease Thermal grease may cause damage to the mainboard The following thermal grease types are approved for use...

Page 112: ...pproved cleaning agent 2 Apply small amount of thermal grease to center of CPU NOTE NOTE Force used during installation of thermal module is sufficient to spread grease evenly over CPU top 3 Put Theramal Module on Mainboard Refer to Figure 3 24 4 Tighten three 3 captive screws A to mainboard Refer to Figure 3 24 5 Connect thermal module cable to mainboard connector B Figure 3 24 6 Install WLAN Mod...

Page 113: ...igure 3 25 2 Rotate the cam lock B to the unlocked position Figure 3 25 3 Remove CPU processor A from Mainboard Figure 3 25 Figure 3 25 CPU Processor CPU Processor Installation 0 1 Put CPU processor A on Mainboard Refer to Figure 3 25 2 Tighten the cam lock B to the locked position Figure 3 25 3 Install Thermal Module 4 Install Mainboard A B ...

Page 114: ...one 1 screw C from base assembly Figure 3 26 4 Remove power switch board A from Base Assembly Figure 3 26 Power Switch Board Power Switch Board Installation 0 1 Put Power Switch Board A on Base Assembly Refer to Figure 3 26 2 Install and secure one 1 screw C to base assembly Figure 3 26 3 Secure the powerboard cable B to the cable guides on base assembly Figure 3 26 4 Install Mainboard ID Size Qua...

Page 115: ...Prerequisite Mainboard Removal 1 Find Speaker Module A on Base Assembly as shown on Figure 3 27 Figure 3 27 Speaker 2 Remove four 4 screws C from base assembly Figure 3 28 3 Remove the speaker cables B from the cable guides Figure 3 28 Figure 3 28 Speaker A C B C ...

Page 116: ... Module Installation 0 1 Put the speaker cables B into the cable guides Refer to Figure 3 28 2 Place speaker module onto base assembly Figure 3 27 3 Install and secure four 4 screws C to the base assembly Refer to Figure 3 28 4 Install mainboard ID Size Quantity Screw Type C M2 0 3 95 4 ...

Page 117: ...D Liquid Crystal Display Module Removal 0 Prerequisite Mainboard Removal 1 Remove four 4 screws A from LCD hinges Figure 3 29 Figure 3 29 LCD Hinge Screws 2 Remove the top assembly from the LCD module Figure 3 30 Figure 3 30 LCD Module A A ...

Page 118: ...way from the device to avoid damage during removal LCD Module Installation 0 1 Align LCD hinges with the hinge guides on the Top Assembly Refer to Figure 3 30 2 Install and secure four 4 screws A Refer to Figure 3 29 3 Install mainboard ID Size Quantity Screw Type A M2 5 6 5 4 ...

Page 119: ...Module A on Top Assembly Refer to Figure 3 31 2 Remove DC in cable from cable guides on the top assembly Figure 3 31 3 Remove one 1 screw B from top assembly Figure 3 31 4 Remove DC in Jack Module A from top assembly Figure 3 31 DC in Jack Module 5 Remove DC in Jack C from DC in bracket D Figure 3 32 Figure 3 32 DC in Jack A B C D ...

Page 120: ...ket D Refer to Figure 3 32 2 Put DC in Jack Module A on the top assembly Refer to Figure 3 31 3 Install and secure one 1 screw B to the top assembly Figure 3 31 4 Put DC in cable into the cable guides on the top assembly Figure 3 31 5 Install LCD Module ID Size Quantity Screw Type B M2 0 4 2 0 Ni 1 ...

Page 121: ...el Removal 0 Prerequisite LCD Liquid Crystal Display Module Removal 1 Remove two 2 screws A from the LCD module Figure 3 33 Figure 3 33 LCD Bezel 2 Lift the top of the bezel up releasing it from the latches Figure 3 34 Figure 3 34 LCD Bezel A A ...

Page 122: ... 4 Lift the bezel from LCD module LCD Bezel Installation 0 1 Put LCD bezel on the LCD module Refer to Figure 3 33 2 Press along the edges of the LCD bezel to secure the latches on the LCD module Refer to Figure 3 35 3 Install and secure two 2 screws A to the LCD bezel Refer to Figure 3 33 4 Install LCD module ID Size Quantity Screw Type A M2 5 5 0 2 ...

Page 123: ...el Removal 1 Find the camera module A in the LCD module Figure 3 36 Figure 3 36 Camera Module Location 2 Disconnect the camera cable B from connector C Figure 3 37 NOTE NOTE Use care not to damage the cable Figure 3 37 Camera Cable 3 Lift the camera module from the LCD cover A C B ...

Page 124: ...0 Machine Maintenance Procedures Camera Module Installation 0 1 Put camera module on the LCD module Refer to Figure 3 36 2 Connect the camera cable B to connector C Refer to Figure 3 37 3 Install LCD bezel ...

Page 125: ...screws A from the LCD panel Figure 3 38 Figure 3 38 LCD Panel 2 Remove the LVDS cable C from the cable guides Figure 3 39 Figure 3 39 LVDS Cable 3 Lift the LCD panel B from LCD cover Figure 3 38 CAUTION Make sure all cables are moved away from the device to avoid damage during LCD Panel removal A A A A B C ...

Page 126: ...t LCD panel B on the LCD cover Refer to Figure 3 38 2 Put LVDS cable C in the cable guides Refer to Figure 3 39 3 Install and secure six 6 screws A to the LCD panel on the LCD cover Refer to Figure 3 38 4 Install LCD bezel ID Size Quantity Screw Type A M2 5 4 0 Ni 6 ...

Page 127: ...six 6 screws A Figure 3 40 Figure 3 40 LCD Bracket 2 Remove LCD bracket from the LCD panel LCD Bracket Installation 0 1 Put LCD bracket on the LCD panel Figure 3 40 2 Install and secure six 6 screws A to the LCD bracket Figure 3 40 3 Install LCD panel ID Size Quantity Screw Type A M2 0 3 0 6 A A A A A A ...

Page 128: ...l 0 Prerequisite LCD Panel Removal 1 Remove LVDS cable A from the adhesive on the rear of the LCD panel Figure 3 41 Figure 3 41 LVDS Cable 2 Remove the yellow tape B securing the LVDS cable to the LCD panel connector Figure 3 42 Figure 3 42 LVDS Cable A B ...

Page 129: ... panel connector D Figure 3 43 Figure 3 43 LVDS Cable LVDS Cable Installation 0 1 Put LVDS cable into the LCD panel connector D and secure clear mylar tape C Figure 3 43 2 Put yellow tape B on the LVDS cable to secure it Refer to Figure 3 42 3 Put LVDS cable A on the rear of the LCD panel Refer to Figure 3 41 4 Install LCD panel C D ...

Page 130: ...3 46 Machine Maintenance Procedures ...

Page 131: ...CHAPTER 4 Troubleshooting ...

Page 132: ...splay Issues 4 5 LCD Picture Failure 4 8 Internal Keyboard Failure 4 9 Touchpad Failure 4 10 Internal Speaker Failure 4 11 Internal Microphone Failure 4 13 USB Failure 4 14 Other Functions Failure 4 15 Intermittent Problems 4 16 Undetermined Problems 4 16 Post Codes 4 17 ...

Page 133: ...m responses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verified symptom to determine the solution 4 If the Issue is still not resolved refer to Online Support Information NOTE NOTE Do not replace non defective FRU...

Page 134: ...ween the computer and the outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the thermal unit and fan airways are free of obstructions 5 Remove all external and non essential hardware connected to the computer that are not necessary to boot the ...

Page 135: ...pages for specific model procedures 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If no power refer to Power On Issues 3 Drain stored power by removing the power cable and battery Hold the power button for 10 seconds START Power On No Power On Issues Replace Ext DDR RAM module No No Fasten Screw Replace M B Check connection No LCD modu...

Page 136: ...ance Flowchart NOTE NOTE Make sure that the computer is not running on battery alone as this may reduce display brightness 2 Adjust the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced Refer to Disassembly Process 3 Check the display resolution is ...

Page 137: ...Troubleshooting 4 7 9 If the issue is still not resolved refer to Online Support Information ...

Page 138: ...4 8 Troubleshooting LCD Picture Failure 0 If the LCD fails perform the following Figure 4 3 LCD Failure ...

Page 139: ...shooting 4 9 Internal Keyboard Failure 0 If the Keyboard fails perform the following Figure 4 4 Keyboard Failure No No START Keyboard FPC well connected Connect it well Keyboard OK Replace keyboard Replace M B ...

Page 140: ...Touchpad Failure 0 If the Touchpad fails perform the following Figure 4 5 Touchpad Failure Start OK NG OK NG Check M B T P FFC Re assemble the T P FFC to M B Check TouchPad Swap Reassemble the T P board or T P FFC Swap M B ...

Page 141: ...ly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the taskbar Drag the slider to 50 Confirm that the volume is not muted Cli...

Page 142: ...akers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time and date 11 Reinstall the operating system 12 If the issue is still not resolved refer to Online ...

Page 143: ...bled Devices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware Select the microphone and click Configure Select Set up microphone Select the microphone type from the list and click N...

Page 144: ...eshooting USB Failure 0 If the USB fails perform the following Figure 4 8 USB Failure Start Check USB B to M B cable Re assemble the USB B cable to M B OK NG Check USB B OK Swap USB B and USB cable OK NG Swap M B ...

Page 145: ...Troubleshooting 4 15 Other Functions Failure 0 1 Check if drives are functioning correctly 2 Check if external modules are functioning correctly 3 Change mainboard to check if current one is defective ...

Page 146: ...re incorrect whether a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly Refer to Power On Issues 1 Remove power from th...

Page 147: ...eserve 0xD0 0xD7 OEM Reserve 0xE8 0xEB Reserved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Table 4 3 SEC Phase POST Code Table Functionality Name Include PostCode h Phase PostCod e Description SEC_SYSTEM_POWER_ON SEC 01 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 02 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 03 Setup Cache as RAM SEC_ACCESS_CSR SEC 04 PCIE MMIO Base Addre...

Page 148: ...8 TPM Initialization PEI_SMBUS_INIT PEI 79 SMBUS Early Initialization PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot PEI_MEMORY_INIT_FOR_CRISIS PEI 7F Memory Initi...

Page 149: ...tialization DXE_SMMACCESS DXE 44 Setup SMM ACCE SS service DXE_SIO_INIT DXE 46 Super I O DXE initialization DXE_LEGACY_REGION DXE 47 Setup Legacy Region service DXE_SB_INIT DXE 48 South Bridge Middle initialization DXE_IDENTIFY_FLASH_DEVICE DXE 49 Identify Flash device DXE_FTW_INIT DXE 4A Fault Tolerant Write verification DXE_VARIABLE_INIT DXE 4B Variable Service initialization DXE_VARIABLE_INIT_F...

Page 150: ..._INIT DXE 5F PPM Initialization DXE_HECIDRV_INIT DXE 60 HECIDRV Initialization 3rd party relate functions Platform dependence Table 4 6 BDS Phase POST Code Table Functionality Name Include PostCode h Phase Post Code Description BDS_ENTER_BDS BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service BDS_ASF_INIT BDS 12 ASF Initialization BDS_PCI_ENUMERATION_START BDS 13 PCI enumeratio...

Page 151: ... BDS 25 AHCI device initialization BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_OPTION BDS 27 Get boot device information BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection BDS_ENTER_SETUP BDS 29 Enter Setup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS 2C Shadow Mis...

Page 152: ...em configuration S3_BEFORE_ACPI_BOOT_SCRIPT PEI C5 Restore system configuration stage1 S3_BEFORE_RUNTIME_BOOT_SCRIPT PEI C6 Restore system configuration stage2 S3_BEFORE_RELOCATE_SMM_BASE PEI C7 Relocate SMM BASE during S3 resume S3_BEFORE_MP_INIT PEI C8 Multi processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK PEI C9 Start to restore system configuration in SMM S3_AFTER_RESTORE_ACP...

Page 153: ...xA3 Enter S3 SMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5 SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Table 4 10 InsydeH2ODDT Debugger POST Code Table Functionality Name Include PostCode h PostC ode Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debu...

Page 154: ...gger 0xD6 DDT Cable Transmission Error Set Debug mode fail Used by Insyde debugger 0xD7 DDT Cable Transmission Error Set address fail Table 4 10 InsydeH2ODDT Debugger POST Code Table Functionality Name Include PostCode h PostC ode Description ...

Page 155: ...CHAPTER 5 Jumper and Connector Locations ...

Page 156: ...5 2 Mainboard Jumper and Connector Locations 5 3 Clearing Password Check and BIOS Recovery 5 5 Clearing Password Check 5 5 Clear CMOS Jumper 5 6 BIOS Recovery by Crisis Disk 5 7 ...

Page 157: ...r Locations Mainboard Jumper and Connector Locations 0 Figure 5 1 Mainboard Top Table 5 1 Mainboard Top Item Description Item Description 1 Powerboard Connector 4 Keyboard Connector 2 Speaker Connector 5 Touchpad Connector 3 Card Reader Connector 5 4 3 1 2 ...

Page 158: ...escription 1 Battery Connector 8 USB Connector 2 DC IN Connector 9 ODD Connector 3 LVDS Connector 10 HDD Connector 4 Fan Connector 11 USB attachedboard Connector 5 VGA Connector 12 Headphone Connector 6 RJ 45 Connector 13 Microphone Connector 7 HDMI Connector 14 Bluetooth Connector 12 13 14 9 10 11 5 6 7 8 1 2 3 4 ...

Page 159: ...ssword for a security reason BIOS will ask the password during systems POST or when systems enter to BIOS Setup menu However once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Remove power from the system 2 Remove battery 3 Remove lower cover 4 Disconnect the RTC battery 5 Locate the CMOS jumper 6 Use an electric conducti...

Page 160: ...5 6 Jumper and Connector Locations Clear CMOS Jumper 0 Figure 5 3 CMOS Jumper Table 5 3 CMOS Jumper Item Description 1 Clear CMOS Jumper 2 Clear CMOS Jumper 1 2 ...

Page 161: ...o enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage 0 NOTE NOTE Prior to performing the recovery prepare a Crisis USB key The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS To Create a Crisis USB key perform the following 1 Format the USB storage disk using the Fast Format option 2 Save ROM file file name BIOS ...

Page 162: ...5 8 Jumper and Connector Locations ...

Page 163: ...CHAPTER 6 FRU Field Replaceable Unit List ...

Page 164: ...6 2 Exploded Diagrams 6 4 FRU List 6 7 Screw List 6 21 ...

Page 165: ...eb or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or to retur...

Page 166: ...er Cover Exploded Diagram Table 6 1 Upper Lower Cover Exploded Diagram No Description Acer Part No 1 LCD Assembly 6M NE407 003 2 Keyboard Module KB I140A 202 3 Top Assembly 60 NE307 002 4 MainBoard Assembly MB RK306 001 5 ODD Assembly KU 0080D 057 1 2 3 5 8 6 4 7 13 10 9 12 11 ...

Page 167: ...H 50007 010 8 Base Assembly 60 NE307 006 9 Battery Module BT 00607 125 10 Thermal Module Assembly 60 NE407 001 11 System Memroy KN 1GB03 034 12 Wireless Card NI 23600 070 13 Power Switch Board 55 NE307 001 Table 6 1 Upper Lower Cover Exploded Diagram No Description Acer Part No ...

Page 168: ...able 6 2 LCD Assembly Exploded Diagram No Description Acer Part No 1 LCD Bezel 60 R6Z07 010 2 LCD Bracket Left 33 R6Z07 004 3 LCD LED Panel 6M NE407 003 4 LVDS Cable 50 NE307 003 5 Camera Module AM 21400 078 6 LCD Bracket Right 33 R6Z07 005 7 LCD Cover 60 NE307 008 1 2 3 4 6 7 5 ...

Page 169: ... AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 BT 00605 062 Battery SAMSUNG AS10D Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID AS10D61 BT 00606 008 Battery SIMPLO AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D71 BT 00607 125 Battery SIMPLO AS10D Li Ion 3S2P LGC 6 cell 4400mAh Main COMMON ID AS10D73 BT 00607 126 Battery SIMPLO AS10D Li Ion 3S2P SAMSUNG 6 ce...

Page 170: ...Z010008 011 27 A99V7 004 POWER CORD IT 1 8M 3PBLACK FZ010008 008 27 A99V7 005 POWER CORD BRAZIL IMETRO 3 PIN 27 S0607 001 POWER CORD S A 1 8M 3BLACK FZ010008 006 27 T48V7 001 POWER CORD EU 1 8M 3PBLACK FM010008 010 27 TATV7 001 POWER CORD PRC 3P Y536B30001218008 27 TATV7 004 PWR CORD ISR 1 8M 3PBLK FZ0I0008 038 27 TATV7 005 POWER CORD US 3PIN ROHS 27 TAXV7 001 FFC POWER BOARD TO M B 50 NE307 001 D...

Page 171: ...UPPER CASE 33 NE307 001 DUMMY CARD 42 PSR07 002 CPU PROCESSOR CPU Intel Core i3 330M PGA 2 13G 35W Arrandale TJ90 VT 3M L3 KC 33001 DMP CPU Intel Core i3 350M PGA 2 26G 35W K 0 TJ90 VT KC 35K01 DMP CPU Intel Core i3 370M PGA 2 4G 35W K 0 TJ90 VT KC 37K01 DMP CPU Intel Core i3 380M PGA 2 53G 35W K 0 TJ90 VT KC 38K01 DMP CPU Intel Core i3 390M PGA 2 66G 35W K 0 TJ90 VT KC 39K01 DMP CPU Intel Core i5...

Page 172: ...SHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633F LF W O bezel SATA HF Windows 7 KU 00801 040 ODD PIONEER Super Multi DRIVE 12 7mm Tray DL 8X DVR TD10RS LF W O bezel 1 00 SATA KU 00805 049 ODD PANASONIC Super Multi DRIVE 12 7mm Tray DL 8X UJ890A LF W O bezel SATA HF Windows 7 KU 00807 070 ODD PANASONIC Super Multi DRIVE 12 7mm Tray DL 8X UJ8A0 LF W O bezel SATA HF Windows 7 Foxconn Yentai Facotry...

Page 173: ...DD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 16007 026 HDD WD 2 5 5400rpm 160GB WD1600BEVT 22A23T0 WD ML320S SATA 8MB LF F W 01 01A01 KH 16008 027 HDD SEAGATE 2 5 5400rpm 250GB ST92503010AS Sapta 1 7mmZH 250G P SATA 8MB LF F W 0001SDM1 KH 25001 018 HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS 9HH132 189 Wyatt with new pcb SATA 8MB LF F W 00...

Page 174: ...002 HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 50007 010 HDD WD 2 5 5400rpm 500GB WD5000BEVT 22A0RT0 ML320M WD SATA 8MB LF F W 01 01A01 KH 50008 017 HDD WD 2 5 5400rpm 500GB WD5000BPVT 22HXZT1 ML375_AF 4K drive SATA 8MB LF HF F W 01 01A01 KH 50008 021 HDD TOSHIBA 2 5 5400rpm 640GB MK6465GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J K...

Page 175: ...0B AC4T 87KS Black Danish KB I140A 209 Keyboard ACER AC4T_A10B AC4T 87KS Black FR Arabic KB I140A 210 Keyboard ACER AC4T_A10B AC4T 87KS Black French KB I140A 211 Keyboard ACER AC4T_A10B AC4T 87KS Black German KB I140A 212 Keyboard ACER AC4T_A10B AC4T 86KS Black Greek KB I140A 213 Keyboard ACER AC4T_A10B AC4T 87KS Black Hungarian KB I140A 214 Keyboard ACER AC4T_A10B AC4T 87KS Black Italian KB I140A...

Page 176: ...rd ACER AC4T_A10B AC4T 86KS Black Thailand KB I140A 226 Keyboard ACER AC4T_A10B AC4T 87KS Black Turkish KB I140A 227 Keyboard ACER AC4T_A10B AC4T 87KS Black UK KB I140A 228 Keyboard ACER AC4T_A10B AC4T 86KS Black US International KB I140A 229 Keyboard ACER AC4T_A10B AC4T 86KS Black US International w Hebrew KB I140A 230 Keyboard ACER AC4T_A10B AC4T 87KS Black US w Canadian French KB I140A 231 LCD ...

Page 177: ... LF 220nit 8ms 600 1 LK 1400D 008 LCD COVER W ANT 2 W O LOGO BROWN 60 NE307 008 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD COVER LOGO MYLAR 40 NE307 002 LCD CABLE 50 NE307 003 CAMERA Liteon 0 3M LT7675AL AM 21400 078 Suyin 0 3M SY_7675_AL AM 21400 109 LCD LCD MODULE 14 LED GLARE W CCD ANTENNA 2 RED 6M NE407 004 Table 6 3 FRU List Catego...

Page 178: ...140WH1 TLA2 LF 220nit 8ms 500 1 LK 14008 004 LED LCD CMI 14 WXGA Glare BT140GW01 V6 LF 220nit 8ms 600 1 LK 1400D 008 LCD COVER W ANT 2 W O LOGO RED 60 NE307 009 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD COVER LOGO MYLAR 40 NE307 002 LCD CABLE 50 NE307 003 CAMERA Liteon 0 3M LT7675AL AM 21400 078 Suyin 0 3M SY_7675_AL AM 21400 109 LCD L...

Page 179: ...140WH1 TLA2 LF 220nit 8ms 500 1 LK 14008 004 LED LCD CMI 14 WXGA Glare BT140GW01 V6 LF 220nit 8ms 600 1 LK 1400D 008 LCD COVER W ANT 2 W O LOGO BLUE 60 NE307 010 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD COVER LOGO MYLAR 40 NE307 002 LCD CABLE 50 NE307 003 CAMERA Liteon 0 3M LT7675AL AM 21400 078 Suyin 0 3M SY_7675_AL AM 21400 109 LCD ...

Page 180: ...e LP140WH1 TLA2 LF 220nit 8ms 500 1 LK 14008 004 LED LCD CMI 14 WXGA Glare BT140GW01 V6 LF 220nit 8ms 600 1 LK 1400D 008 LCD COVER W ANT 2 W O LOGO GRAY 60 NE307 011 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD COVER LOGO MYLAR 40 NE307 002 LCD CABLE 50 NE307 003 CAMERA Liteon 0 3M LT7675AL AM 21400 078 Suyin 0 3M SY_7675_AL AM 21400 109 ...

Page 181: ...CR256X64D3S1333C9 LF 128 8 0 065um KN 2GB07 004 Memory ELPIDA SO DIMM DDRIII 1333 2GB EBJ21UE8BFU0 DJ F LF 128 8 0 065um KN 2GB09 009 Memory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5673FH0 CH9 LF 128 8 46nm KN 2GB0B 023 Memory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5773CHS CH9 LF 256 8 46nm KN 2GB0B 026 Memory HYNIX SO DIMM DDRIII 1333 2GB HMT125S6TFR8C H9 LF 128 8 0 055um KN 2GB0G 016 Memory ELPIDA SO...

Page 182: ...7 001 CCD SUPPORT MYLAR 47 NE307 002 TOP SHIELD MYLAR 47 NE307 003 BASE FOOT RUBBER REAR 47 NE307 004 BASE FOOT RUBBER FRONT 47 NE307 005 LCD RUBBER UP 47 NE307 006 LCD RUBBER MIDDLE 47 NE307 007 LCD SCREW MYLAR 47 R6Z07 003 Table 6 3 FRU List Category Description Acer Part No ...

Page 183: ...N NYLOK RED 86 ARE07 001 SCREW M2 0 3 0 I BKAG NYLOK IRON 86 ARE07 002 SCREW M2 5 4 0 I NI NYLOK 86 EDM07 003 SCREW M3 0 5 3 5I 86 N1407 007 SCREW M2 0 5 I NI NYLOK 86 PSR07 001 SCREW M2 0 3 95 I BNI NYLOK 86 R6Z07 002 MA8 SCREW 2 0 4 0 S P 86 W0107 003 SCREW M2 0 2 0 86 W4107 002 SCREW M2 0 4 2 I BNI NYLOK IRON 86 W4107 002 ...

Page 184: ...6 22 FRU Field Replaceable Unit List ...

Page 185: ...CHAPTER 7 Model Definition and Configuration ...

Page 186: ...1 2 Acer Aspire 4739Z 7 1 ...

Page 187: ...e LX RK302 003 AS4739Z P622G50Mikk W7HP64ASSG1 MC UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_ES61 AS4739Z P62 2G50Mikk AAP Singapore LX RK302 004 AS4739Z P622G50Mikk W7HP64ASSG1 MC UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_ZH31 AS4739Z P63 2G50Mikk AAP Singapore LX RK302 005 AS4739Z P632G50Mikk W7HP64ASSG1 MC UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_ES61 AS4739Z P63 4G50Mik...

Page 188: ...P632G50Mikk LinpusMGATH1 UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_TH61 AS4739Z P63 2G50Mikk AAP Thailand LX RK30C 003 AS4739Z P632G50Mikk LinpusMGATH3 UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_XS11 AS4739Z P63 2G50Mikk AAP Thailand LX RK30C 004 AS4739Z P632G50Mikk LinpusMGATH4 UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_XS11 AS4739Z P63 2G32Mikk AAP Singapore LX RK30C 005 AS...

Page 189: ..._0 3C_outer_AUk_XS11 AS4739Z P63 1G32Mikk AAP Singapore LX RK30C 013 AS4739Z P631G32Mikk LinpusMGASG1 UMACkk_3 1 1G 320 6L2 2 2R CB_GN_0 3 C_outer_AUk_XS11 AS4739Z P63 2G50Mikk AAP Singapore LX RK30C 014 AS4739Z P632G50Mikk LinpusMGASG1 UMACkk_3 1 2G 500_L 6L2 2 2R CB_GN_0 3C_outer_AUk_XS11 AS4739Z P62 1G32Mikk AAP Singapore LX RK30C 015 AS4739Z P621G32Mikk LinpusMGASG1 UMACkk_3 1 1G 320 6L2 2 2R ...

Page 190: ...ntry Acer Part No CPU LCD AS4739Z P63 2G32Mikk Vietnam LX RK301 001 PMDP6300 NLED14WXGAG AS4739Z P62 2G50Mikk GCTWN LX RK302 001 PMDP6200 NLED14WXGAG AS4739Z P63 2G50Mikk Singapore LX RK302 002 PMDP6300 NLED14WXGAG AS4739Z P62 2G50Mikk Singapore LX RK302 003 PMDP6200 NLED14WXGAG AS4739Z P62 2G50Mikk Singapore LX RK302 004 PMDP6200 NLED14WXGAG AS4739Z P63 2G50Mikk Singapore LX RK302 005 PMDP6300 NL...

Page 191: ... 008 PMDP6200 NLED14WXGAG AS4739Z P63 3G50Mikk Singapore LX RK30C 009 PMDP6300 NLED14WXGAG AS4739Z P62 4G50Mikk Singapore LX RK30C 010 PMDP6200 NLED14WXGAG AS4739Z P63 4G50Mikk Singapore LX RK30C 011 PMDP6300 NLED14WXGAG AS4739Z P63 1G50Mikk Singapore LX RK30C 012 PMDP6300 NLED14WXGAG AS4739Z P63 1G32Mikk Singapore LX RK30C 013 PMDP6300 NLED14WXGAG AS4739Z P63 2G50Mikk Singapore LX RK30C 014 PMDP6...

Page 192: ...9Z P62 2G50Mikk Singapore LX RK302 003 UMA N AS4739Z P62 2G50Mikk Singapore LX RK302 004 UMA N AS4739Z P63 2G50Mikk Singapore LX RK302 005 UMA N AS4739Z P63 4G50Mikk Singapore LX RK302 006 UMA N AS4739Z P63 4G50Mikk Singapore LX RK302 007 UMA N AS4739Z P62 4G50Mikk Singapore LX RK302 008 UMA N AS4739Z P62 4G50Mikk Singapore LX RK302 009 UMA N AS4739Z P61 2G32Mikk GCTWN LX RK302 010 UMA N AS4739Z P...

Page 193: ...11 UMA N AS4739Z P63 1G50Mikk Singapore LX RK30C 012 UMA N AS4739Z P63 1G32Mikk Singapore LX RK30C 013 UMA N AS4739Z P63 2G50Mikk Singapore LX RK30C 014 UMA N AS4739Z P62 1G32Mikk Singapore LX RK30C 015 UMA N AS4739Z P61 2G32Mikk Vietnam LX RK30C 016 UMA N AS4739Z P62 2G32Mikk Malaysia LX RK30C 017 UMA N AS4739Z P62 1G32Mikk Malaysia LX RK30C 018 UMA N AS4739Z P62 1G50Mikk Malaysia LX RK30C 019 UM...

Page 194: ...39Z P63 4G50Mikk Singapore LX RK302 007 SO4GBIII10 N N500GB5 4KS AS4739Z P62 4G50Mikk Singapore LX RK302 008 SO4GBIII10 N N500GB5 4KS AS4739Z P62 4G50Mikk Singapore LX RK302 009 SO4GBIII10 N N500GB5 4KS AS4739Z P61 2G32Mikk GCTWN LX RK302 010 SO2GBIII10 N N320GB5 4KS AS4739Z P61 2G50Mikk ACLA Spanis h LX RK308 001 SO2GBIII10 N N500GB5 4KS AS4739Z P63 2G32Mikk Vietnam LX RK30C 001 SO2GBIII10 N N320...

Page 195: ...AS4739Z P61 2G32Mikk Vietnam LX RK30C 016 SO2GBIII10 N N320GB5 4KS AS4739Z P62 2G32Mikk Malaysia LX RK30C 017 SO2GBIII10 N N320GB5 4KS AS4739Z P62 1G32Mikk Malaysia LX RK30C 018 SO1GBIII10 N N320GB5 4KS AS4739Z P62 1G50Mikk Malaysia LX RK30C 019 SO1GBIII10 N N500GB5 4KS AS4739Z P61 1G32Mikk Indonesia LX RK30C 020 SO1GBIII10 N N320GB5 4KS AS4739Z P62 1G50Mikk Indonesia LX RK30C 021 SO1GBIII10 N N50...

Page 196: ...kk GCTWN LX RK302 010 NSM8XS McAfee 2 in 1 card reader AS4739Z P61 2G50Mikk ACLA Spanish LX RK308 001 NSM8XS McAfee 2 in 1 card reader AS4739Z P63 2G32Mikk Vietnam LX RK30C 001 NSM8XS N 2 in 1 card reader AS4739Z P63 2G50Mikk Thailand LX RK30C 002 NSM8XS N 2 in 1 card reader AS4739Z P63 2G50Mikk Thailand LX RK30C 003 NSM8XS N 2 in 1 card reader AS4739Z P63 2G50Mikk Thailand LX RK30C 004 NSM8XS N 2...

Page 197: ... P62 1G32Mikk Malaysia LX RK30C 018 NSM8XS N 2 in 1 card reader AS4739Z P62 1G50Mikk Malaysia LX RK30C 019 NSM8XS N 2 in 1 card reader AS4739Z P61 1G32Mikk Indonesia LX RK30C 020 NSM8XS N 2 in 1 card reader AS4739Z P62 1G50Mikk Indonesia LX RK30C 021 NSM8XS N 2 in 1 card reader AS4739Z P62 1G50Mikk Vietnam LX RK30C 022 NSM8XS N 2 in 1 card reader Table 1 6 Wireless LAN1 Bluetooth NB Chipset Model ...

Page 198: ...001 3rd WiFi 1x1 BGN N HM55 AS4739Z P63 2G50Mikk Thailand LX RK30C 002 3rd WiFi 1x1 BGN N HM55 AS4739Z P63 2G50Mikk Thailand LX RK30C 003 3rd WiFi 1x1 BGN N HM55 AS4739Z P63 2G50Mikk Thailand LX RK30C 004 3rd WiFi 1x1 BGN N HM55 AS4739Z P63 2G32Mikk Singapore LX RK30C 005 3rd WiFi 1x1 BGN N HM55 AS4739Z P62 2G32Mikk Singapore LX RK30C 006 3rd WiFi 1x1 BGN N HM55 AS4739Z P62 2G50Mikk Singapore LX R...

Page 199: ... HM55 AS4739Z P61 1G32Mikk Indonesia LX RK30C 020 3rd WiFi 1x1 BGN N HM55 AS4739Z P62 1G50Mikk Indonesia LX RK30C 021 3rd WiFi 1x1 BGN N HM55 AS4739Z P62 1G50Mikk Vietnam LX RK30C 022 3rd WiFi 1x1 BGN N HM55 Table 1 7 Battery Adapter Camera Model Country Acer Part No Battery Adapter Camera AS4739Z P63 2G32Mikk Vietnam LX RK301 001 6CELL2 2 65W 0 3M AS4739Z P62 2G50Mikk GCTWN LX RK302 001 6CELL2 2 ...

Page 200: ...2 65W 0 3M AS4739Z P63 2G50Mikk Thailand LX RK30C 004 6CELL2 2 65W 0 3M AS4739Z P63 2G32Mikk Singapore LX RK30C 005 6CELL2 2 65W 0 3M AS4739Z P62 2G32Mikk Singapore LX RK30C 006 6CELL2 2 65W 0 3M AS4739Z P62 2G50Mikk Singapore LX RK30C 007 6CELL2 2 65W 0 3M AS4739Z P62 3G50Mikk Singapore LX RK30C 008 6CELL2 2 65W 0 3M AS4739Z P63 3G50Mikk Singapore LX RK30C 009 6CELL2 2 65W 0 3M AS4739Z P62 4G50Mi...

Page 201: ...2 2 65W 0 3M AS4739Z P62 1G32Mikk Malaysia LX RK30C 018 6CELL2 2 65W 0 3M AS4739Z P62 1G50Mikk Malaysia LX RK30C 019 6CELL2 2 65W 0 3M AS4739Z P61 1G32Mikk Indonesia LX RK30C 020 6CELL2 2 65W 0 3M AS4739Z P62 1G50Mikk Indonesia LX RK30C 021 6CELL2 2 65W 0 3M AS4739Z P62 1G50Mikk Vietnam LX RK30C 022 6CELL2 2 65W 0 3M Table 1 7 Battery Adapter Camera Continued Model Country Acer Part No Battery Ada...

Page 202: ...7 16 Model Definition and Configuration ...

Page 203: ...CHAPTER 8 Test Compatible Components ...

Page 204: ...8 2 Microsoft Windows 7 Environment Test 8 4 ...

Page 205: ...tment All of its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 4739Z Compatibility Test Report released by the Acer Mobile System Testing Department ...

Page 206: ...049 60001535 PANASONIC 6CELL2 2 Battery PANASONIC AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 BT 00605 062 60001921 SANYO 6CELL2 2 Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON new IC BQ8055 BT 00603 124 60002162 SIMPLO 6CELL2 2 Battery SIMPLO AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D71 BT 00607 125 60002162 SIMPLO 6CELL2 2 Battery SIM...

Page 207: ...375G P SATA 8MB LF HF F W GN003J 4K drive KH 25004 006 60001922 TOSHIBA DIGI N320GB5 4KS HDD TOSHIBA 2 5 5400rpm 320GB MK3259GSXP Capricorn 3BS 375G P 4K drive SATA 8MB LF HF F W GN003J 4K KH 32004 005 60001922 TOSHIBA DIGI N500GB5 4KS HDD TOSHIBA 2 5 5400rpm 500GB MK5059GSXP Capricron 3BS 375G P SATA 8MB LF HF F W GN003J 4K KH 50004 003 60001922 TOSHIBA DIGI N640GB5 4KS HDD TOSHIBA 2 5 5400rpm 64...

Page 208: ...B5 4KS HDD WD 2 5 5400rpm 640GB WD6400BPVT 22HXZT1 ML375M SATA 8MB LF F W 01 01A01 4K KH 64008 005 60001994 WD N750GB5 4KS HDD WD 2 5 5400rpm 750GB WD7500BPVT 22HXZT1 ML375M 4K drive SATA 8MB LF F W 01 01A01 KH 75008 009 60002005 HGST SG N250GB5 4KS HDD HGST 2 5 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 25007 016 60002005 HGST SG N320GB5 4KS HDD ...

Page 209: ...001SDM1 KH 50001 017 60002036 SEAGATE N640GB5 4KS HDD SEAGATE 2 5 5400rpm 640GB ST9640320AS 9RN134 189 Cameron 320G P SATA 8MB LF F W 0001SDM1 KH 64001 004 60002036 SEAGATE N750GB5 4KS HDD SEAGATE 2 5 5400rpm 750GBST9750423AS 9ZW14G 188 Desaru5 375G P SATA 8MB LF HF F W 0001SDM1 KH 75001 011 Keyboard 60004864 DARFON AC4T_A10B Keyboard ACER AC4T_A10B AC4T Internal 14 Standard Black Y2010 Acer Legen...

Page 210: ...DDRIII 1333 2GB HMT325S6BFR8C H9 LF 256 8 46nm KN 2GB0G 018 60004668 ELPIDA SO2GBIII13 Memory ELPIDA SO DIMM DDRIII 1333 2GB EBJ20UF8BCS0 DJ F LF 256 8 46nm KN 2GB09 010 60004668 ELPIDA SO4GBIII13 Memory ELPIDA SO DIMM DDRIII 1333 4GB EBJ41UF8BCS0 DJ F LF 256 8 46nm KN 4GB09 002 60024207 KINGSTON SO1GBIII13 Memory KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065um KN 1GB07 004 NB...

Page 211: ...olution PCC LD HF Windows 7 KU 0080D 055 SB Chipset 9999995 ONE TIME VENDER N N KI 22800 011 VRAM 9999995 ONE TIME VENDER N N no VRAM KI23300 014 Software 10000981 MISC McAfee Antivirus application McAfee SR 23900 001 VGA Chip 10001067 INTEL UMA UMA Intel KI 23200 038 WiFi Antenna 10000105 WNC PIFA PIFA LZ 23500 006 Wireless LAN 10001023 LITE ON 3rd WiFi 1x1 BGN Liteon Wireless LAN Atheros HB95 1x...

Page 212: ...NN TW 3rd WiFi 1x1 BGN Foxconn Wirelss LAN Broadcom 4313 1x1 BGN HM T77H194 00 NI 23600 076 23707801 FOXCONN TW 3rd WiFi 1x1 BGN Foxconn Wirelss LAN Atheros HB125 1x1 BGN NI 23600 085 23707801 FOXCONN TW 3rd WiFi 1x1 BGN Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 BGN NI 23600 090 Table 1 1 Test Compatible Components Vendor Type Description Acer Part No ...

Page 213: ...CHAPTER 9 Online Support Information ...

Page 214: ...9 2 Introduction 9 3 ...

Page 215: ...ormation section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed informat...

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