39
FAQ and troubleshooting
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
smartphone, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no sound
coming from the
device?
If the headset is plugged into the device, the
speaker is automatically shut off. Disconnect
the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
Multimedia files
Why can’t I view my
picture files?
You may be trying to view an image that is not
supported. Refer to
"Supported formats" on
page 31
for more information.
Why can’t I view my
video files?
You may be trying to view a video that is not
supported. Refer to
"Multimedia" on page 44
for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to
"Multimedia" on page 44
for more information.
System information
and performance
How do I check the OS
version of my device?
Tap
Settings
>
about
>
more info
to view the
OS version and other hardware and software
information.
You may also tap
Settings
>
device
information
.
Power
I couldn’t turn on the
device.
The battery power may be depleted. Recharge
the device. Refer to
"Charging the battery"
on page 10
for more information.
Storage
How do I check the
RAM and ROM memory
status?
To check storage status, go to
Settings
>
about
.
Heat
The phone heats up
when charging or
making long duration
calls.
It is normal for the phone to heat up when
charging. When charging is complete, it will
return to its normal temperature.
It is also normal for the phone to heat up
during long periods of use, such as watching
a video or a long phone conversation.
Summary of Contents for Allegro M310
Page 1: ...User s Manual ...
