9.
Can more than one person use a Karie device?
No – a Karie device is assigned to a single user
How many doses are in a cartridge?
A cartridge generally
holds 1-2 week’s worth of medication and is
dependant on the number of scheduled medications: consult your
pharmacist for more information
What if I miss my medication?
Any dose that is not delivered/taken within an hour of its scheduled
delivery time is considered ‘Missed’. Press the Checkmark in the
lower right screen OR press the Delivery button to deliver missed
dose(s)/pouch(es). Consult your pharmacist for instructions on
deciding what to do
Your caregiver may be notified of missed doses when they use the
Karie Companion App
What if I will be away from Karie when I’m supposed to take
my medication?
You can verify how many doses you will need while away by pressing
the SCHEDULE button on the Home screen. Then press the
TRAVEL
button, enter the number of doses you will need and press the
Checkmark button. Karie will then deliver the pouches you need
while away
What if my prescription changes?
If your prescription changes midway through a cartridge, the
pharmacy may send you a dose change notice:
contact the
pharmacy for information and direction
FREQUENTLY ASKED QUESTIONS
ONE POUCH REMAINING in cartridge
1. The last pouch is a trailing pouch that should not contain
medication and will not be delivered through Karie
2. If the pouch has medication, contact the pharmacy for help
WRONG NAME / MISMATCH!
1. Inserted cartridge has been assigned to a different Karie device
2.
Do not ingest any medication from this cartridge
3. Call Pharmacy/Support for direction
CARTRIDGE is EMPTY
Replace empty cartridge with a new cartridge. If a new cartridge is
not available, call pharmacy for direction and confirm your cartridge
re-order process
My HOME has NO POWER
1.
In the event of a power outage, Karie will continue to deliver
medication for up to 6 hours
2. If an outage is expected to last more than 6 hours, you may
deliver future doses using the TRAVEL function
KARIE has
NO POWER/
is OFF
1.
If Karie is plugged in but the screen is dark, check that the power
cord is fully inserted into the underside of the device
2. Ensure that the power cord is plugged into a working electrical
outlet
3. Press and hold the Delivery button for 3 seconds
4.
If Karie fails to restart, contact Pharmacy/Support
NO BATTERY POWER
Karie’s battery is meant for backup lasting up to 6 hours: keep Karie
plugged in at all times
OTHER ERROR MESSAGE
If you see any other error message or screen not explained in this
section, please call Pharmacy/Support
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