ACE MOBILE
POCKET WI-FI
Quick Start Guide
FAQ’s
Safety Instructions
What is the name of the wireless network?
Each Ace Mobile Pocket Wi-Fi Device has
the network name “Ace Mobile Wi-Fi” with a
number on the end as a unique identifier.
I am connected to the device, but I cannot
get on the internet?
This could be because of two reasons.
-Daily Data Cap Exceeded. At midnight you
will receive the next day’s data allowance,
and be able to access the internet again
-Remote Area. If you are outside the area
covered by the XT Network, you will not be
able to access the internet.
Is there a help line if I have tried
everything and still cannot get the device
working?
Yes. If you have followed the user guide
and checked this FAQ manual for all issues,
you can get further technical support by
calling 0800 HERTZ WIFI.
Batteries and Recharging
How long is the battery life?
The Ace Mobile Pocket Wi-Fi Device battery
lasts 4 to 5 hours.
How long does it take to charge the battery
from flat?
When charging with the supplied AC
charger it takes a maximum of 3 hours
when not in use and up to 4 hours when in
use.
When charging using the supplied USB
cable via a PC it takes up to 4 hours when
not in use and up to 8 hours when in use.
Other
Why does my Ace Mobile Pocket Wi-Fi get
hot when I use it for long periods of time?
This is quite normal. The Ace Mobile Pocket
Wi-Fi has a built in temperature protection
function.
SAFETY INFORMATION
The Ace Mobile Wi-Fi operates in a similar
way to a mobile phone. You should take all
precautions that you would with a mobile
phone, in particular with regard to:
•Driving safety
•Potentially explosive atmospheres
(e.g. around petrol stations)
•Aircraft navigation systems
•Personal electronic medical devices
(e.g. pacemakers)
The Ace Mobile Wi-Fi is an electronic device,
and as such is vulnerable to dirt, moisture
and extremes of temperature. Please handle
and store with care.
The device and its components presents a
potential hazard for small children, who could
choke on the small parts.
The device is battery operated, and all normal
precautions should be taken. For example:
•Unplug the charger from the electrical plug
and the device when not in use.
•Use only the chargers supplied with the unit.
•Do not disassemble the unit or battery.
•If there is damage or abnormal heating of
the unit, cables or chargers, stop using it and
remove from any source of power.
DISCLAIMER
The contents of this manual are provided “as
is”. Except as required by applicable laws,
no warranties of any kind, either express or
implied, including but not limited to, the implied
warranties of merchantability and fitness for a
particular purpose, are made in relation to the
accuracy, reliabil ity or contents of this manual.
To the maximum extent permitted by applicable
law, in no case shall idataroam (nz) limited, or
Tourism Enterprises Limited, be liable for any
special, incidental, indirect, or consequential
damages, or lost profits, business, revenue,
data, goodwill or anticipated savings.
