Ace 2004 Ambassador, Warranty & Service Handbook

Page: 6 / 20

Assistance
4
WHAT TO DO IF YOU REQUIRE ASSISTANCE
Congratulations on purchasing an Ace product. We are confident that you will enjoy many
happy holidays. However, should you have an enquiry or require assistance with a problem,
we hope that this guide will be of assistance to you.
If you have a problem, or enquiry with regards to your new caravan, please follow
these steps:
1. Check the Owners Handbook, paying particular attention to the fault finding advice at
the back of the book.
2. Contact your supplying dealer for assistance.
If you need to contact the Swift Group, please be aware of the following:
1. When contacting Swift Supercare, please quote your name, postcode and serial number
of your caravan, or build number of your motorhome.
2. In most instances, the Customer Care Team will involve your dealer in resolving the issue
you are experiencing.
3. If you are contacting the company by email, letter or fax, the Customer Care Team will
respond to you within five working days from the date of receiving the correspondence.
4. If you are calling the Customer Care Team, please avoid where possible, Mondays and
lunch times.
5. Please be aware that the Swift Group cannot send parts direct from the factory. In all
cases, without exception, your dealer must place the order for you.