ACCU-CHEK and ACCU-CHEK PERFORMA are trademarks of Roche.
© 2017 Roche Diabetes Care
www.accu-chek.com.my
Roche Diagnostics (M) Sdn Bhd
(231446-P)
, B-20-1, Level 20, The Ascent, Paradigm
No. 1, Jalan SS 7/26A, Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan
Tel: 03-7967 2388 Fax: 03-7967 2399
Patient’s blood glucose may be
extremely high or a meter or test
strip error has occurred.
•
If the patient’s blood glucose
result matches how he/she
feel, contact the doctor
immediately.
•
If the patient’s test result does
not match how he/she feel,
repeat the blood glucose test.
•
If the E-3 code still appears for
patient’s blood glucose test,
his/her blood glucose result
may be extremely high and
above the system’s reading
range. Contact the doctor
immediately.
Not enough blood or control
solution was drawn into the test
strip for measurement or was
applied after the test had started.
Discard the test strip and repeat
the blood glucose or control test.
Blood or control solution was
applied to the test strip before the
fl ashing drop symbol appeared on
the display. Discard the test strip
and repeat the blood glucose or
control test.
The meter is ready for you to
insert a test strip.
Troubleshooting
Error messages
The test strip may be damaged
or not properly inserted.
Remove and reinsert the test
strip and replace it if damaged.
The meter will not turn on or the
display is blank.
•
Battery is dead. Insert new battery.
•
Display is damaged. Contact
Roche.
•
Meter is defective. Contact Roche.
•
Extreme temperatures. Move the
meter to a more temperate area.
The meter is in set-up mode,
waiting for you to change or
confi rm settings.
Battery power is low. Change the
battery soon.
The meter is ready for a drop
of blood or control solution.
Blood glucose may be lower than
the measurement range of the
system (0.6 mmol/L). Repeat test.
Blood glucose may be higher than
the measurement range of the
system (33.3 mmol/L). Repeat test.
An electronic error occurred, or
in rare cases, a used test strip
was removed and reinserted.
Turn the meter off and on, or take
the battery out for 20 seconds
and reinsert it. Perform a blood
glucose or control test.
The temperature is above or below
the proper range for the system.
Refer to the test strip package
insert for system operating
conditions. Move to an area with
the appropriate conditions, wait
5 minutes, and repeat the blood
glucose or control test. Do not
artifi cially heat or cool the meter.
The battery is almost out of power.
Change the battery now. If the
message reappears after the
battery has been replaced, remove
the battery again, press any meter
button, then reinsert the battery.
The time and date settings may
be incorrect. Make sure the time
and date are correct and adjust,
if necessary.
Blood glucose is below the defi ned
hypoglycemic (low blood glucose)
level. Repeat test.
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