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Symbols and Troubleshooting
12
Ensure that the ambient temperature is
b8 and +42 °C and wait for the
meter to adjust to that temperature.
• The electronics have become damp
through condensation.
Allow the meter to dry slowly.
• The meter is defective.
Contact customer support.
The time is shown as 0:00 or 0:00am and
the date as 0- 0:
• The meter was exposed to a temperature
below -20 °C and the battery is
beginning to freeze.
Turn the meter off. Ensure that the
ambient temperature is b8 and
+42 °C and wait for the meter to adjust
to that temperature.
• The meter was without a power supply
for too long.
Insert a new battery and set the time and
date.
When an error occurs, an error message
appears on the display and two beeps
sound. Turn the meter off. Depending on the
situation, you can turn the meter off either
by pressing the M button and S button at
the same time or removing the test strip
from the meter.
If your meter has been dropped, this can
also lead to error messages.
If error messages occur frequently, contact
customer support.
• You did not insert the test strip into the
meter correctly or completely.
Hold the test strip so that the arrows
printed on it and the test area face
upwards. Without bending it, insert the
test strip into the test strip guide in the
direction of the arrows. You must feel the
test strip lock into place.
• You inserted a used test strip into the
meter.
• You applied blood or control solution to
the test strip too soon, i.e. before the
drop symbol flashed on the display.
Repeat the blood glucose test or control
test with a new test strip.
• The measurement window is dirty.
Clean the measurement window.
• Your blood glucose value may be very
low.
If you have typical symptoms of very low
blood glucose, follow your healthcare
professional’s instructions immediately.
Repeat the blood glucose test with a
new test strip.
• You removed the test strip from the
meter in order to apply blood and did not
reinsert it within 20 seconds.
• The test strip was bent or moved while
the test was in progress.
• You applied too little blood or control
solution to the test strip.
• You waited too long before applying a
second drop of blood or control solution.
Repeat the blood glucose test or control
test with a new test strip.
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