1
Select monitors’ input type and resolution in the display setting area for your computer operating system. Please read
section
Changing Display Settings
and
Frequently Asked Questions
for more information.
Changing Display Settings:
After successful installation, you will see the same image on all monitors (clone mode) or a single image spread across
multiple monitors (expanded mode). To enable clone mode, set your display resolution to match the native resolution for
one monitor i.e. 1280x1080. To enable expanded mode, set your display resolution three times the native horizontal
resolution of one monitor i.e. 3840x1080. To change the display setting on Windows OS, simply change the graphics card
output resolution via the Display Properties page. This can be access by going into the Control Panel, select Display then
select Settings. Refer to your computer’s owner’s manual or video card owner’s manual for information on changing the
graphic card output resolution.
Safety Notice:
This product is for use with Listed computers or ITE equipment.
Frequently Asked Questions:
Question: Computer monitors do not display information after adapter is connected.
Cause 1: In addition to the DP output, your computer has another output interface such as DVI or VGA available and it is the
primary display. DP output is the secondary display and is not enabled.
Solution: Enable the secondary display.
Solution: Unplug the other output cable attached to your computer. Make sure that the computer only has the DP output in
use.
Cause 2: Your adapter may not be properly connected.
Solution: Make sure your adapter is properly connected and all connectors are properly fastened.
Solution: Try reconnecting your monitors and power supply cable.
Question: Desktop display isn’t stretched across multiple monitors.
Cause 1: The resolution setting is too low.
Solution: Change your display setting to a higher resolution such as 3840x1024 pixels or 2400x600 pixels.
Cause 2: Your computer has two output interfaces available and currently is set in clone mode. In clone mode the highest
resolution is limited by the ability of the primary display.
Solution: Set the adapter as primary display.
Solution: Unplug the other output cable attached to your computer to make sure that only the DisplayPort output is
available.
Question: The screen image is garbled or unusable on one of the monitors (blank screen, rolling or overlapping screen
images).
Cause: This monitor probably supports a different resolution than the other two monitors.
Solution: Replace the monitor with one that is the same model/resolution as the other monitors.
Solution: Change to a common resolution that is supported by all three monitors.
Question: What steps are required to use 2 adapters with a dual DP graphics card to get 6 monitors to share a common
image?
Solution: PC with graphics card must have two DP outputs. Configure the graphics card in vertical span mode.
Assistance:
If you have questions please check out our Web site at: www.accellcables.com. Technical Support can be reached by E-mail
at [email protected] or at 510-438-9288 (M-F 9am-5pm PST).
Warranty Returns Procedure:
To return an item under warranty, contact Customer Support by E-mail at [email protected] or call 510-438-9288
to obtain a Return Authorization (RMA) number. RMA numbers are valid for 30 days from the date of issuance. We are
unable to accept returns without an RMA number. Returns without an Accell issued RMA number clearly printed on the
outside of the package will be returned unopened. All returns must be shipped prepaid at the expense of the shipper. All
returns must include a copy of the dated sales receipt.
Warranty:
Accell DP-DP multi-monitor adapters that are purchased in the U.S.A., are warranted by Accell Corporation to be free of
defects in material and workmanship for 1 year from the date of purchase. In the event of such defects, the Accell product
will be repaired without charge or, at our option, replaced with a new one if delivered to Accell Corporation prepaid, together
with a copy of the dated sales receipt. This warranty excludes defects due to normal wear, abuse, shipping damage,
modification or failure to use the cable in accordance with the instructions. ACCELL CORPORATION SHALL NOT BE LIABLE
FOR DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE CABLE OR OTHER ACCELL PRODUCT, LOSS OF TIME,
INTERRUPTED OPERATION OR COMMERCIAL LOSS, OR ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR
OTHERWISE. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Limitation of Liability: IN NO EVENT SHALL ACCELL CORPORATION, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR
RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS
(COLLECTIVELY, "ACCELL") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT
DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR
BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT ACCELL HAS BEEN ADVISED OF THE
POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT ACCELL'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT
SOLD BY ACCELL SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE
LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE
EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.
The information above is believed to be accurate, however Accell assumes no responsibility for any inaccuracies and liability
for direct, indirect, special, incidental, or consequential damages as a result. Due to ongoing improvements, Accell reserves
the right to make changes to hardware, packaging and any documentation without prior written notice.
2010 Accell Corporation, All Rights Reserved. Accell and UltraAV are registered trademarks of Accell Corporation.
Part # K088B-001B (B-10)
