Acard ARS-2000SUP, User Manual, Page: 13 / 14

Chapter 4. Troubleshooting
After installing ARS-2000SUP, if it doesn't work properly, try to eliminate the problem
referring to the procedures below:
1. Check the hardware installation
a. Make sure SATA HDD was firmly connected to the ARS-2000SUP.
b. Make sure the ARS-2000SUP was firmly connected to the SCSI cable.
c. Make sure the SCSI terminator and terminator power was properly set.
2. Check the SCSI ID setting
a. Make sure if the SCSI ID is unique in the same SCSI channel.
Note: The default SCSI host adapter ID is 7. If not required, please set ID to other
ones.
b. Make sure if the SCSI ID is supported by the SCSI host adapter.
Note: Older SCSI card with narrow SCSI bus only does not support SCSI ID 8 or
greater.
3. Check the device detection
a. Make sure the ARS-2000SUP was detected by the SCSI host adapter.
b. Make sure the model name was detected correctly.
c. Make sure the SCSI synchronization speed is correct.
4. Check there is no error while data accessing. If there is an error occurred, try to:
a. Lower the data transferring speed.
b. Shorten the SCSI cable.
c. Simplify the SCSI connection ex: connect only one device at a time.
d. Exchange another SCSI cable or terminator.
Unfortunately, if the problem remain unchanged, please fill in the technical support form
and mail to us for help.
13