3.2 Advanced Troubleshooting
For some reasons, if you still can't fix the problem after basic
troubleshooting, please provide the following detail and mail to
[email protected] for advanced technical support.
a. The model name of SATA DVD/BD drive
b. The firmware version of the AEC-7732U
c. The model name of SCSI host controller
d. The operating system
e. The detail problem description
f. What have you done to inspect the problem
3
Chapter 3
Chapter 3
Q&A
Q&A
3.1 Basic Troubleshooting
Q1. The DVD/BD drive connected to the AEC-7732U can't be detected
A1: Refer to below procedures to check the problem:
a. Inspect if all connectors of SCSI cable and power cord were firmly
connected.
b. Inspect if the SCSI adapter was correctly inserted into the PCI slot
on the motherboard.
c. Inspect the jumper setting, make sure that the SCSI ID number
does not conflict with another device in the same SCSI chain.
d. Inspect if the SCSI adapter’s driver was successfully installed.
Q2. The DVD/BD drive connected to the AEC-7732U was detected as
ACARD SCSIDE:NULL device
A2: It is because the AEC-7732U couldn't detect the SATA DVD/BD drive.
Please check if the SATA DVD/BD drive was firmly connected to the
AEC-7732U. If DVD/BD still can't be detected, please refer to
advanced troubleshooting for how to do next.
Q3. The DVD/BD drive connected to the AEC-7732U was detected
incorrectly. (ex: model AAAAA was detected as AABAA)
A3: It is mostly caused by damaged SCSI cable or poor quality of SCSI
signal. Please refer to below procedures to check the problem:
a. Inspect if SCSI cable and the stitch of SCSI connected was
bended.
b. Try another SCSI cable
c. Compare with another SCSI device at the same SCSI connector