acaia Orbit, User Manual, Page: 25 / 27

Appendix
The Orbit button will turn
Red
and stop grinding when the motor encounters an issue. The
following are some instructions for basic troubleshooting:
1. Turn off the main power and adjust the dial towards a coarser grind. Try restarting the grinder.
2. If step 1 does not fix the issue, please follow our cleaning steps and clean the Orbit
thoroughly. Make sure there are no foreign substances in the bean chamber before restarting
the grinder.
3. If the Red light still persists, please contact our customer support service for further
assistance.
To reset the Orbit to factory default,
press and hold
the Orbit button in the front while the Orbit is
in standby mode.
Hold for about 10 seconds
and
release
the Orbit button when the button turns
Green . Once released, the Orbit will be reset to factory default.
You can also reset the Orbit to factory default with the Orbit APP.
To enter the Orbit firmware update mode,
press and hold
the Orbit button in the front while the
Orbit is in standby mode.
Hold for about 15 seconds
and
release
the Orbit button when the
button turns from Green to Red . Once released, the Orbit will enter firmware
update mode.
Troubleshooting
Reset to Default
Troubleshooting Table
Enter the Orbit Firmware Update Mode
25
Issue Troubleshooting
Unable to connect to Acaia Lunar
Make sure the Acaia Lunar is using the latest firmware.
Follow the instructions in the Grind-by-weight with
Acaia Lunar section to re-connect.
Orbit produces no coffee ground when
grinding
Follow our cleaning steps and clean the Orbit
thoroughly. Restart the grinder.
Burr touch point has moved to a
different number after deep cleaning
Clean the grind residue from the end of the drive
shaft, and the central hole of the burr carrier after
reassembling the burr carrier.
Orbit shut down during grinding without
warning
Follow our cleaning steps and clean the Orbit
thoroughly. Check if there are any foreign objects in
the Orbit.