TERMS OF WARRANTY
– Domestic and Residential (non-commercial) Use
WARRANTY CONDITIONS AND EXCLUSIONS
Abey provides the following extended warranty on the Abey range of tapware and showers (product) purchased for use in normal do mestic and residential
(non-commercial) installations. The period for which the warranty will apply to the product di ers according to the product type and is subject to the Warranty
Conditions and Exclusions set out below.
Abey Australia Pty Ltd A.B.N. 34 004 589 879 (Abey) tapware and shower products are made to the highest industry standards.
The terms of this warranty apply to products purchased after 1 December 2012. If a subsequent version of this warranty is issued by Abey, the terms of that warranty
will apply to products purchased after the date speci ed in that version.
Abey warrants that products in the Abey range purchased for normal domestic and residential use will be free from defects in material and workmanship for the period
of time per product speci ed in the following table.
The warranty only applies to the original purchaser of the product and is not transferable to any other person under any circumstances. The warranty commences from
the original date of purchase of the product in Australia from Abey or one of its authorised distributors or dealers.
Abey's obligation under this warranty is limited to removal of the defect and making the product functional by repairing or providing a replacement of a defective part
if any with a functional part in respect of the product within the warranty period stated above.
This warranty will only apply where:
(a) the product is installed by a licensed plumber;
(b) the product is installed at a pressure no greater than 500kpa;
Failure to do so will void this warranty.
This warranty will also be void if damage (including but not limited to corrosion) or malfunction of the product is caused:
(a) due to misuse, negligence or failure to install or connect the product in accordance with any instructions, or information provided by Abey or to
properly repair the product;
(b) due to normal wear and tear or the non-observance of the maintenance recommendations for the product;
(c) due to the use of harsh adhesives, detergent, sealants, chemicals, agents, abrasive sponges, wire wool, alcohol or electrical in uences etc. which
damage the product surfaces compromising their aesthetics, brightness and sanitising.
To the maximum extent permitted by law, and subject to any statutory provisions to the contrary, this warranty excludes any and all liability for damage or injury to
any person, damage to any property and any other economic, consequential or other loss or damage caused by any defect in the product or part of the product.
Maximum:
Temperature 60°C
Pressure 500kpa
Minimum:
Temperature 1°C
Pressure 300kpa
HOW TO CLAIM
To make a claim against this warranty
(a) Contact Abey Australia Customer Central
Monday – Friday, 8am – 4pm
Phone: 1800 809 143
Fax: 1800 654 063
Email: [email protected]
(b) Additional service fees may apply if you are seeking warranty service from a distributor or dealer other than the distributor or dealer from whom you
originally purchased the product.
(c) Check with Abey in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this
warranty.
(d) Abey will assess your claim. Abey may need to inspect the product as part of the assessment of your claim. If the product requires inspection, Abey
will discuss with you the best way for this to occur.
(e) To make a claim under this warranty, you must be able to prove when you purchased the product. The easiest way to do this is through your original
proof of purchase, for example your invoice or receipt. However, if you do not have your original proof of purchase Abey may accept other evidence
of the date of purchase.
Other Rights
This warranty is in addition to any other rights or remedies that you may have under any Australian law (including the Australian Consumer Law) and must be read
subject to such law. Nothing contained in this document shall operate to exclude, restrict or modify any such rights or remedies that you may have that cannot be
In addition to your rights under this warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ABEY TAPWARE / SHOWER WARRANTY INFORMATION
ABEY RANGE – Warranty Domestic and Residential (non - commercial use)
Warranty period
from original
date of
purchase
PRODUCT
TAPWARE
SHOWERS (Fixed)
SHOWERS (On rail)
7 years replacement
cartridge
7 years replacement
parts
3 years replacement
parts
1 year replacement parts
and labour
1 labour
1 labour
(c) all water supply lines are ushed by the plumber before installation of the product.
Working Speci cations
Maximum di erence in pressure between hot and cold supply is
150kpa.
Recommended operating pressure: 300 to 500kpa.
Where normal working pressures exceed the maximum stated above, a
pressure limiting valve should be installed as excessive pressure may
damage the tap and void warranty.
excluded, restricted or modi ed under any Australian law.
