“Update Unsuccessful” screen displays
What it means: The update was unsuccessful and your Reader may not function
properly.
What to do: You will need to try the update again by clicking “Try Again”. If the
message reappears, contact Customer Service.
“Error 2 (E-2)” displays on your Reader
What it means: The update was unsuccessful and your Reader may not function
properly.
What to do: You will need to restart the update process. If the error reappears,
contact Customer Service.
“Incompatible Reader” screen displays
What it means: The connected Reader is not compatible with the Reader software
update.
What to do: Confirm your Reader Version is one of the following: 2.2.9, 2.2.13. To do
this, go to the Settings menu on your Reader. Touch
System Status
and then
touch
System Info
. Contact Customer Service if you have any questions about
compatible Readers.
"Multiple Readers are connected” screen displays
What it means: You have multiple Readers connected to your computer.
What to do: Disconnect all Readers. Start the update again after connecting only the
Reader you want to update.
“Reader software is already up-to-date” screen displays
What it means: Your Reader already has the up-to-date Reader software.
What to do: You do not need to update your Reader at this time.
ART39933-001_rev-B 1:55pm 10-Jun-19
