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CELL-DYN
®
3200 System Operator’s Manual
10-25
9140181K—July 2002
Section 10
Troubleshooting and Diagnostics
Troubleshooting Procedures
The procedures in this section are for troubleshooting purposes only. A specific
procedure should be performed under one of the following conditions:
1. To correct a problem described in this section
2. At the request of an Abbott Customer Support Specialist.
WARNING: Potential Biohazard.
Follow established biosafety practices
when performing maintenance, service or troubleshooting procedures.
Refer to
Troubleshooting Tips and Techniques
Introduction
Effective troubleshooting is possible only when the problem is clearly recognized
and the probable cause is isolated. This is always facilitated by obtaining sufficient
information and data pertaining to the specific problem. Carefully observe the
situation. Document the steps that have been taken and record all results.
The following section is designed to guide the operator through a logical series of
steps to obtain information regarding the nature of the problem. If it is necessary to
call for technical assistance, this information should be made available to the
Customer Support Specialist.
Troubleshooting the Background Count
NOTE:
For the appropriate corrective action for unacceptable background counts,
refer to Table 10.4.
1. Determine which parameter(s) exceed the background count specifications:
WBC, RBC, PLT, HGB, NOC.*
* Background counts for NOC are available in the Data Log.
2. Check the Data Log to determine when the problem first occurred.
3. Check the Reagent Log, Maintenance Log and if applicable, service reports to
see if the problem occurred immediately after a specific action. For example,
did the problem occur immediately after the reagent was changed?
4. Check the Background count in the open and closed modes to see if the
problem is common to both modes. To do this in closed mode, you must have
a sample tube filled with diluent/sheath to aspirate for a background count.
5. Note the lot number of the reagent. Is it a new lot?