Aastra SIP 480i Page 283 Administrator'S Manual Download

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Troubleshooting Solutions

41-001129-00 Rev 09, Release 1.4.1

9-9

Troubleshooting

roubleshooting

How do I restart the IP phone?

IP Phone UI

Step Action

For 9112i/9133i:

Press

on the phone to enter the Options List.

For 480i/480i CT:

Press

on the phone to enter the Options List.

Select

Phone Status

Select

Restart Phone

For 9112i/9133i:

Press

#=Confirm

to restart the phone.

For 480i/480i CT:

Press

Restart

to restart the phone.

Note:

To cancel without restarting the phone, press

Cancel

Aastra Web UI

Step Action

Click on

Operation->Reset

Summary of Contents for SIP 480i

Page 1: ...Administrator Guide Release 1 4 1 SIP IP PHONE 480i 480i CT 9112i 9133i 41 001129 00 Rev 09...

Page 2: ...ul use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information containe...

Page 3: ...ribe translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise di...

Page 4: ......

Page 5: ...tion 1 3 Description 1 3 Installation Considerations 1 3 Installation Requirements 1 4 Configuration Server Requirement 1 5 Firmware and Configuration Files 1 6 Description 1 6 Configuration File Prec...

Page 6: ...hone Status 3 6 Basic Preferences Aastra Web UI 3 10 Network 3 12 Line Settings 3 19 Configuration Server Settings 3 21 Firmware Update Features 3 22 3 22 Chapter 4 Configuring the IP Phones About thi...

Page 7: ...Busy Lamp Field BLF 480i 480i CT 9133i only 5 26 Directed Call Pickup BLF Call Interception 480i 480i CT 9133i 5 32 BLF Subscription Period 480i 480i CT 9133i 5 35 Do Not Disturb DND 5 37 Bridged Line...

Page 8: ...5 Update Caller ID During a Call 6 6 Boot Sequence Recovery Mode 6 7 Auto discovery Using mDNS 6 8 Single Call Restriction 480i CT only 6 9 Chapter 7 Encryption and the IP Phone About this chapter 7...

Page 9: ...x A Configuration Parameters About this appendix A 1 Setting Parameters in Configuration Files A 4 Operational Basic and Advanced Parameters A 5 Network Settings A 5 Password Settings A 8 Aastra Web U...

Page 10: ...2 Audio Transmit and Receive Gain Adjustment Settings A 85 Directed Call Pickup BLF Call Interception Settings A 88 BLF Subscription Period Settings A 89 Hard Key Parameters A 90 Softkey Programmable...

Page 11: ...i Sample Configuration File D 36 Appendix E Sample BLF Softkey Settings About this appendix E 1 Sample BLF Softkey Settings E 2 Asterisk BLF E 2 BroadSoft BroadWorks BLF E 3 Appendix F Sample Multiple...

Page 12: ...Release 1 4 1 Contents Directory Object Directory List Screen 480i only G 12 Status Message Object Idle Screen G 14 Execute Commands Object for executing XML commands G 17 HTTP Post G 19 XML Schema Fi...

Page 13: ...udience This guide is for network administrators system administrators developers and partners who need to understand how to operate and maintain the IP phone on a SIP network It also provides some us...

Page 14: ...the phone Model 480i 480i CT 9112i 9133i SIP IP Phone Administrator Guide explains how to set the phone up on the network as well as advanced configuration instructions for the SIP IP phone This guide...

Page 15: ...guring the IP Phone Chapter 4 Operational information about the IP Phones Chapter 5 Advanced operational information about the IP Phones Chapter 6 Encryption information Chapter 7 Firmware upgrade inf...

Page 16: ......

Page 17: ...e Models and provides information about installing the IP phone firmware It also describes the firmware and configuration files that the IP phone models use for operation Topics This chapter covers th...

Page 18: ...ol Protocol MGCP The 480i CT offers the base phone along with a cordless extension References For more information about the features and installation requirements see the SIP IP Phone Installation Gu...

Page 19: ...er setup you may have the IP phone may download a firmware version automatically or you may need to download it manually Installation Considerations The following considerations must be made before co...

Page 20: ...tion files The IP phone must be configured for a specific type of protocol to use TFTP is enabled by default You can configure the following protocols on the IP phone TFTP Trivial File Transfer Protoc...

Page 21: ...ne is to have a configuration server The configuration server allows you to Store the firmware images that you need to download to your IP phone Stores configuration files for the IP phone Stores the...

Page 22: ...e IP phone may download a firmware version and configuration files automatically or you may need to download it manually The firmware consists of a single file called phone model st The configuration...

Page 23: ...hone software 2 Values downloaded from the configuration server 3 Values stored locally on the phone The last values to be applied to the phone configuration are the values that take effect For exampl...

Page 24: ...files Step Action 1 If DHCP is disabled manually enter the configuration server s IP address For details on setting DHCP see Chapter 4 the section DHCP on page 4 4 2 Copy the firmware file phone mode...

Page 25: ...uction This chapter describes the methods you can use to configure the IP phones Topics This chapter covers the following topics Note Features characteristics requirements and configuration that are s...

Page 26: ...ys on page 5 9 You can also refer to your model specific IP Phone User Guide Options Key The Options key allows you to access the Options List of each phone model Accessible options in this list are f...

Page 27: ...Xfer Conf Options Save Delete Directory Mute Swap ABC DEF GHI JKL MNO PQRS TUV WXYZ 1 4 3 6 2 5 7 9 8 0 9112i Options Key Xfer Conf L2 L3 L1 Options Save Delete Directory Mute ABC DEF GHI JKL MNO PQR...

Page 28: ...tkey at any time to save the changes and exit the current option 6 Press the Cancel softkey press 3 or press y at any time to exit without saving changes Step Action 1 Press the key to enter the Optio...

Page 29: ...the Aastra Web UI Use the following procedure to access the Aastra Web UI Step Action 1 Open your web browser and enter the phone s IP address or host name into the address field 2 At the prompt ente...

Page 30: ...The following categories display in the side menu of the Aastra Web UI Status Operation Basic Settings Advanced Settings Status The Status section displays the network status and the MAC address of th...

Page 31: ...s and load XML applications Handset Keys 480i CT only Allows you to configure up to 15 softkeys on the handset Directory Allows you to copy the Callers List and Directory List from your IP phone to yo...

Page 32: ...IP settings and Real time Transport Protocol RTP settings that apply to all lines on the IP phone Lines 1 through 9 480i 480i CT and 9133i only Allows you to set SIP authentication settings SIP networ...

Page 33: ...disable the Aastra Web UI To disable the Aastra Web UI Configuration Files Step Action 1 Using a text based editing application open the mac cfg file if you want to disable the Web UI on a single phon...

Page 34: ......

Page 35: ...values This chapter provides information about the Administrator options Topics This chapter covers the following topics Note Specific options are configurable only via the IP Phone UI and or Aastra...

Page 36: ...About this chapter 3 2 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Administrator Options Configuration Server Settings page 3 21 Firmware Update Features page 3 22 Topic Page...

Page 37: ...and the default password is 22222 IP Phone UI Options The following are administrator options in the Options List on the IP phone UI Phone Status Factory Default Network SIP Settings Reference For in...

Page 38: ...P Line Settings Configuration Server Firmware Update Troubleshooting Reference For information about all other user options see your model specific SIP IP Phone User Guide For procedures on configurin...

Page 39: ...er this Administrator Guide refers to configuring parameters using the configuration files Configuration files Step Action 1 Using a text based editing application open the configuration file for the...

Page 40: ...t the phone using the IP phone UI or the Aastra Web UI Phone Status via IP Phone UI In the IP phone UI the Phone Status options are available to the user and the administrator and do not require a pas...

Page 41: ...splays the IP and MAC address of the phone These fields are read only Network Status 480i and 480i CT only Displays the network status of the Ethernet ports at the back of the phone You can also view...

Page 42: ...for all of the settings in the aastra cfg mac cfg and local configuration Performing this option results in losing all user modified settings The Config Only option resets the settings on the local IP...

Page 43: ...rently installed on the IP phone Information in this field includes Firmware Version Firmware Release Code Boot Version Release Date Time Factory Default Feature A user and administrator can restart t...

Page 44: ...er you pick up the handset or press a key to make a call Digit Timeout Represents the time in seconds to configure the timeout between consecutive key presses Park Call users and admin The parking of...

Page 45: ...as speedial keys Priority Alerting Enabling disabling priority alert by setting specific ring tones for types of calls Group External Internal Emergency Priority Directed Call Pickup Enabling disabli...

Page 46: ...ay populate the following fields as read only IP Address Subnet Mask Gateway Broadcast Address Domain Name Servers DNS Trivial File Transfer Protocol TFTP Server and Timer Servers IP Address IP addres...

Page 47: ...ice that enforces NAT Default is 0 Nortel NAT Traversal Enabled Enables or disables the phone to operate while connected to a network device that enforces NAT Valid values are 0 No or 1 Yes Default is...

Page 48: ...under Network Settings Reference For more information about VLAN see Chapter 4 the section Virtual LAN optional on page 4 22 SIP Settings The following paragraphs describe the SIP parameters you can c...

Page 49: ...haracters Configurable on a global and per line basis Authentication Name Authorization name used in the username field of the Authorization header field of the SIP REGISTER request Valid values are u...

Page 50: ...es Default is 0 Configurable on a global and per line basis Registrar Server Registrar IP in the configuration files IP address of the SIP registrar Up to 64 alphanumeric characters Enables or disable...

Page 51: ...uses to send periodic re INVITE requests to keep a session alive The proxy uses these re INVITE requests to maintain the status of the connected sessions See RFC4028 for details Default is 0 Timer 1...

Page 52: ...via IP phone UI Enables or disables basic codecs Enabling this parameter allows the IP phone to use the basic Codecs when sending receiving RTP packets Valid values are 0 disabled and 1 enabled Defau...

Page 53: ...r can configure multiple lines on the IP phone with the same configuration global or a different configuration per line The following table provides the number of lines available for each IP phone mod...

Page 54: ...i XML flash park pickup empty 480i 480i CT References For more information about configuring lines on the IP phone see Appendix A the section SIP Basic Per Line Settings on page A 43 and DTMF Per Line...

Page 55: ...FTP server Set this option if FTP is the download protocol selected If you enter a network host name DNS must also be set HTTP Server IP address of the HTTP server You can also assign an HTTP path to...

Page 56: ...col configured on the IP phone to download configuration files and firmware You can download the firmware stored on the configuration server in one of three ways Manual firmware update using the Aastr...

Page 57: ...pplicable Topics This chapter covers the following topics Topic Page Overview page 4 3 Basic Network Settings page 4 4 DHCP page 4 4 Configuring Network Settings Manually page 4 7 Configuration Server...

Page 58: ...1129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Configuring the IP Phones Network Time Servers page 4 32 Session Initiation Protocol SIP Settings page 4 38 Real time Transport Protocol RTP S...

Page 59: ...assword To configure the phone using the Aastra Web UI you must enter an administrator user name and password References For configuring the IP phone at the Asterisk IP PBX see Appendix C Configuring...

Page 60: ...S Broadcast Address Network Time Protocol Server IP Address TFTP Server Name The network administrator chooses which of these parameters if any are supplied to the IP phone by the DHCP server The admi...

Page 61: ...in the configuration files see Appendix A the section Network Settings on page A 5 IP Phone UI Step Action 1 For 9112i 9133i Press Ion the phone to enter the Options List For 480i 480i CT Press on th...

Page 62: ...IP Phone Administrator Guide Configuring the IP Phones Aastra Web UI Step Action 1 Click on Advanced Settings Network Basic Network Settings 2 Enable the DHCP field by checking the check box Disable t...

Page 63: ...Aastra Web UI Configuration Files For specific parameters you can set in the configuration files see Appendix A the section Network Settings on page A 5 IP Phone UI Step Action 1 For 9112i 9133i Press...

Page 64: ...For 9112i 9133i Press Set to save the changes For 480i 480i CT Press Done to save the changes The IP phone is manually configured You can now continue configuring the IP phone if required using the IP...

Page 65: ...he Subnet Mask field 4 Enter a gateway address in the Gateway field 5 Enter a Primary DNS in the Primary DNS field and or a secondary DNS in the Secondary DNS field 6 Click to save your settings The I...

Page 66: ...ra Web UI Configuring the Configuration Server Protocol Use the following procedure to configure the configuration server protocol Note For DHCP to automatically populate the IP address or domain name...

Page 67: ...e HTTP The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server 5 For 9112i 9133i Press Set to save the changes For 480i 480i CT Press D...

Page 68: ...enabled you must also enter an IP address or qualified domain name for the alternate TFTP server FTP Select FTP Server Enter the IP address of the FTP server Press Done Optional You can enter a usern...

Page 69: ...ve the changes For 480i 480i CT Press Done to save the changes 9 Press Done to finish configuring the configuration server protocol for the IP phone Note The session prompts you to restart the IP phon...

Page 70: ...Server field Optional You can also configure an alternate TFTP server if required If Use Alternate TFTP is enabled you must also enter an IP address or qualified domain name for the alternate server...

Page 71: ...using the Aastra Web UI or the configuration files Network Address Translation NAT The protocols used by all IP phones do not interoperate completely with Network Address Translation NAT For the Aast...

Page 72: ...gistrars The phone at IP address 10 10 10 30 is configured to register with the proxy at 63 251 195 30 Because this proxy registrar is not a Nortel proxy and has no SBC or ALG functionality the config...

Page 73: ...active A SIP Nortel NAT timer is the interval in seconds default is 60 that the phone sends SIP ping requests to the Nortel proxy Configuring Nortel NAT optional You can configure Nortel NAT using the...

Page 74: ...et Yes enable or No disable for NAT on a Nortel network For 480i 480i CT Press Change to set Yes enable or No disable for NAT on a Nortel network 7 For 9112i 9133i Press Set to save the changes For 48...

Page 75: ...ter a time in seconds in the Nortel NAT timer field Valid values are 0 to 2147483647 Default is 60 4 Click to save your settings Note The session prompts you to restart the IP phone to apply the confi...

Page 76: ...NAT Settings 5 Select NAT IP 6 Enter a public IP address of your NAT device in dotted decimal format 7 Press Done to save the NAT setting 8 Select NAT Port 9 Enter the public SIP signalling port numbe...

Page 77: ...Web UI Step Action 1 Click on Advanced Settings Network Advanced Network Settings 2 Enter a NAT IP address in the NAT IP field 3 Enter a NAT port in the NAT Port field 4 Click to save your settings N...

Page 78: ...Ethernet port By configuring specific VLAN parameters the IP phones have the capability of adding and removing tags and processing the ID and priority information contained within the tag VLAN on the...

Page 79: ...fferent levels of network performance Port 0 is the Ethernet connected to the network Port 1 is the Ethernet used for passthrough to a PC port 1 is not available on 9112i Differentiated Service DiffSe...

Page 80: ...ts in corresponding default VLAN priorities of 3 for SIP 4 for RTP and 4 for RTCP based on the settings in the table DSCP Range VLAN Priority on page 4 25 You can change the default parameters by modi...

Page 81: ...he IP phone DSCP Range VLAN Priority 0 7 0 8 15 1 16 23 2 24 31 3 32 39 4 40 47 5 48 55 6 56 63 7 Protocol Name Default DSCP Values in the ToS Field rtp 32 rtcp 32 sip 24 Note ToS DSCP is enabled by d...

Page 82: ...RTCP and enter a value from 0 to 63 Note If you change the ToS DSCP setting for a Protocol and VLAN is enabled you will need to map the applicable priority to the Protocol setting as shown in the tab...

Page 83: ...value from 0 to 63 Note If you change the ToS DSCP setting for a Protocol and VLAN is enabled you will need to map the applicable priority to the Protocol setting as shown in the table DSCP Range VLAN...

Page 84: ...es see Appendix A the section Virtual Local Area Network VLAN Settings on page A 18 IP Phone UI Step Action 1 For 9112i 9133i Press Ion the phone to enter the Options List For 480i 480i CT Press on th...

Page 85: ...save the changes 17 Press Done again to return to the VLAN Settings menu To set VLAN ID and priority for Port 1 passthrough port 18 Select Passthrough 19 Select VLAN ID and enter a value from 1 to 409...

Page 86: ...e check box 3 With VLAN enabled select the priority 0 to 7 for non IP packets in the Priority Non IP Packet field To set VLAN ID and priority for Port 0 4 For Port 0 enter a VLAN ID value from 1 to 40...

Page 87: ...lease 1 4 1 4 31 Configuring the IP Phones Configuring the IP Phones 8 Click to save your changes Note The session prompts you to restart the IP phone to apply the configuration settings 9 Select Oper...

Page 88: ...ing NTP Servers optional Use the following procedure to enable disable and configure the NTP servers using the configuration files Use the following procedure to enable disable the NTP server using th...

Page 89: ...or 9112i 9133i Press Change to enable the Time Server For 480i 480i CT Press Enable to enable the Time Server 5 For 9112i 9133i Press Set to save the change For 480i 480i CT Press Done to save the cha...

Page 90: ...IP phones 3 Enter an IP address or qualified domain name in the Time Server 1 Time Server 2 and or Time Server 3 field s to specify the location of the NTP time server Note To enable disable time serv...

Page 91: ...hone 5 For 9112i 9133i Press to toggle the am pm option and then press Set For 480i 480i CT Press Done to save the time you entered 6 Select Time Format Valid values are 12hr and 24hr Note The default...

Page 92: ...YY MMM DD Note The default Date Format is WWW MMM DD Day of Week Month Day 14 For 9112i 9133i Press Set to save the Date Format For 480i 480i CT Press Done save the Date Format Set Time Zone 15 Select...

Page 93: ...ht Savings 20 Select a Daylight Savings time from the list of options Valid values are OFF 30 min summertime 1 hr summertime automatic Note The default for Daylight Savings is Automatic 21 For 9112i 9...

Page 94: ...line SIP settings on the IP phone The IP phone UI configures global SIP settings only The following tables identify the SIP global and per line authentication and network parameters on the IP phones...

Page 95: ...ame sip lineN user name sip lineN display name sip lineN auth name sip lineN password sip lineN bla number sip lineN mode sip lineN vmail Screen Name Phone Number Caller ID Authentication Name Passwor...

Page 96: ...e3 proxy port 0 Line3 specifies per line values for proxy IP address and proxy port so the phone uses those parameter values for SIP calls made on that line However because those parameters are part o...

Page 97: ...utgoing calls and the previously mentioned subscriptions behave the same as registrations where the primary proxy is tried before the backup You can configure the backup SIP proxy on a global or per l...

Page 98: ...n configure SIP settings using the configuration files the IP Phone UI or the Aastra Web UI Note To configure the SIP settings per line use the configuration files or the Aastra Web UI The 9112i has o...

Page 99: ...he register request is not sent the No Service message does not display and the message waiting indicator MWI does not come on 6 Select Registrar Port and enter a port number for accessing the SIP reg...

Page 100: ...k Settings 4 44 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Configuring the IP Phones Aastra Web UI Step Action 1 For global configuration click on Advanced Settings Global SIP Basi...

Page 101: ...f the IP phone 4 In the Caller ID field enter the phone number of the IP phone 5 In the Authentication Name field enter the name used in the username field of the Authorization header of the SIP REGIS...

Page 102: ...sages to be sent to the outbound proxy server 15 In the Registrar Server field enter an IP address or fully qualified host name for the SIP registrar server A global value of 0 0 0 0 disables registra...

Page 103: ...nd line see Chapter 6 sip session timer sip T1 timer sip T2 timer sip transaction timer sip transport protocol sip registration retry timer sip registration timeout retry timer sip registration renewa...

Page 104: ...ge Waiting Indicator MWI LED or display icon tells the user there is a message on the IP Phone 3 If you enable the Explicit MWI Subscription field then in the Explicit MWI Subscription Period field en...

Page 105: ...rt Protocol field select a transport protocol to use when sending SIP Real time Transport Protocol RTP packets Valid values are User Datagram Protocol UDP Transmission Control Protocol TCP or both 8 I...

Page 106: ...ir of ports for each media stream On the Aastra IP phone the initial port used as the starting point for RTP RTCP port allocation can be configured using RTP Port Base The default RTP base port on the...

Page 107: ...following table lists the default settings for bit rate algorithm packetization time and silence suppression for each Codec based on a minimum packet size Default Codec Settings You can enable the IP...

Page 108: ...ansfer of the the RTP stream You enter the ptime values for the customized Codec list in milliseconds See table below Silsupp is used to enable or disable silence suppression Voice Activity Detection...

Page 109: ...the DTMF method that the phone uses to send DTMF digits from the IP phone via INFO messages You can set the DTMF method as Real Time Transport Protocol RTP SIP info or both You can configure the DTMF...

Page 110: ...ion files see Appendix A the sections RTP Codec DTMF Global Settings on page A 58 DTMF Per Line Settings on page A 60 Silence Suppression Settings on page A 61 IP Phone UI Step Action 1 For 9112i 9133...

Page 111: ...lt is 3000 3 Enable the Basic Codecs G 711 u Law G 711 a Law G 729 field by checking the check box Disable this field by unchecking the box Enabling this parameter allows the IP phone to use the basic...

Page 112: ...TMF Method list box Valid values are RTP SIP Info Both Note You can also configure the DTMF Method on a per line basis at Advanced Settings Line N 1 9 7 Silence suppression is enabled by default If re...

Page 113: ...chapter covers the following topics Topic Page Operational Features page 5 3 User Passwords page 5 6 Administrator Passwords page 5 8 Hard Keys page 5 9 Softkeys Programmable Keys page 5 12 Suppressin...

Page 114: ...74 Directory List page 5 76 Voicemail 480i 480i CT only page 5 84 XML Customized Services page 5 87 SIP Local Dial Plan page 5 107 Incoming Outgoing Intercom with Auto Answer Intercom applicable to 4...

Page 115: ...pression of DTMF playback when a softkey or programmable key is pressed to dial a number Busy Lamp Field BLF 480i 480i CT 9133i only Softkey setting that allows extensions to be monitored for state ch...

Page 116: ...applications SIP Local Dial Plan Allows the IP phone to use a specific dial plan and dial plan terminator settings Also allows you to set an idle display name Incoming Outgoing Intercom with Auto Answ...

Page 117: ...u to enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone Language Allows you to set the language to display on the IP phone UI F...

Page 118: ...res to change the user password Procedures Configuration Files For specific parameters you can set in the configuration files see Appendix A the section Password Settings on page A 8 IP Phone UI 1 Pre...

Page 119: ...erational Features Aastra Web UI 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Con...

Page 120: ...Options key not password protected or 1 true Options key password protected If this parameter is set to 1 a user has to enter a password at the IP phone UI If the password is entered correctly the us...

Page 121: ...following parameters in the configuration files redial disabled conference disabled call transfer disabled Valid values for this parameter are 0 enabled and 1 disabled If this parameter is set to 1 t...

Page 122: ...dialed out from the phone You can Press the REDIAL button twice to redial the last number dialed Press the REDIAL button once scroll the list of numbers then press the REDIAL button again to dial the...

Page 123: ...er in the Map Redial Key To field that the IP phone will use to speedial when the Redial key is pressed 3 Enter a number in the Map Conf Key To field that the IP phone will use to speedial when the Co...

Page 124: ...oftkey For more information on BLF see the sectionn Bridged Line Appearance BLA 480i 480i CT 9133i only on page 5 39 BLF List 480i 480i CT 9133i Indicates softkey is configured for BLF list use A user...

Page 125: ...n pickup see the section Park Calls Pick Up Parked Calls on page 5 45 lcr Indicates the softkey is set to be used as a last call return key For more information on lcr see the section Last Call Return...

Page 126: ...te the softkeyN state parameter with a specific softkey In the following example the softkeyN states parameter is associated with softkey 12 softkey12 type speeddial softkey12 label voicemail softkey1...

Page 127: ...ne UI Softkeys and programmable keys are configurable using the Aastra Web UI or the configuration files Note The empty key type allows a softkey to be removed quickly by deleting the softkey informat...

Page 128: ...atures The following table provides the number of softkeys and programmable keys you can configure and the number of lines available for each type of phone IP Phone Model Softkeys Available Programmab...

Page 129: ...able Keys Use the following procedures to configure the softkeys and programmable keys on the IP phone Configuration Files For specific parameters you can set in the configuration files see Appendix A...

Page 130: ...ion Programmable Keys 9112i Screen Note Only two programmable keys are available on the 9112i 9133i Screen 2 In the Type field select the type of softkey or programmable key you want to configure Refe...

Page 131: ...1 5 For the 480i 480i CT and 9133i in the Line field select the line for which you want to associate the softkey or programmable key 6 For the 480i 480i CT all operational states are enabled by defau...

Page 132: ...s line one Handset Key 1 Line 2 Line 2 key Selects line two Handset Key 2 Line 3 Line 3 key Selects line three Handset Key 3 Line 4 Line 4 key Selects line four Handset Key 4 Icom Intercom key Enter h...

Page 133: ...s the y key to go back on hook Duplicate functions can exist in the feature key as there is no filtering or duplicate checking done on the handset or the base If no line keys are programmed for the fe...

Page 134: ...following procedure to program the feature keys on your 480i CT Base Station and all paired handsets Aastra Web UI 1 Open your web browser and enter the phone s IP address or host name into the addres...

Page 135: ...n for that handset key from the Key Function field 6 Click to save the function you selected to the handset key The key programming information is sent to the 480i Base Station and to all the cordless...

Page 136: ...digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LCD window allowing the call...

Page 137: ...ferences General 2 Enable the Suppress DTMF Playback field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings You must restart your IP...

Page 138: ...or on the Supervisor s phone shows that the worker s phone is in use and busy BLF Setting For use with Asterisk On the 480i and 480i CT the busy and idle indicators show on the IP phone screen display...

Page 139: ...ctive call then a small telephone icon is shown with the handset off hook On the 9133i phone the LED lights next to each BLF programmable key illuminate steady to indicate the monitored line is off ho...

Page 140: ...each subscriber if it is not defined already For example 9995551212 Subscribecontext sip BroadSoft BLF Configuration You can enable the BLF feature on BroadSoft BroadWorks Rel 13 or higher through the...

Page 141: ...procedures to configure BLF and BLF List on the IP phone Configuration Files To set BLF or BLF List in the configuration files see Appendix A the section Softkey Programmable Key Parameters on page A...

Page 142: ...field enter the name of the person who s extension you are monitoring Asterisk only Note If BLF List type is selected no label value is required The BroadWorks BLF List name is configured in the BLF...

Page 143: ...of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my480i blf list as broadworks com Note The value of the BLF List URI parameter must match...

Page 144: ...g and idle If the monitored extension is in the ringing state with an incoming call and Directed call pickup is enabled pressing the BLF key can pick up the incoming call on the monitored extension Yo...

Page 145: ...one Configuration Files To enable disable Directed Call Pickup on the IP phone 480i 480i CT 9133i using the configuration files see Appendix A the section Directed Call Pickup BLF Call Interception Se...

Page 146: ...sabled The IP phone plays a short call waiting tone when there is an incoming call on the BLF monitored extension If the Play a Ring Splash parameter is enabled and the host tone is idle the tone play...

Page 147: ...seconds 2 minutes The default is 3600 1 hour Setting this parameter to a value lower than 3600 allows the configured BLF feature to become active more quickly after a software firmware upgrade or aft...

Page 148: ...nced Settings Global SIP Advanced SIP Settings 2 Enter a value in seconds from 120 2 min to 3600 1 hour in the BLF Subscription Period field 3 Click to save your changes You must restart your IP phone...

Page 149: ...DND ON and OFF If the phone shares a line with other phones only the phone that has DND configured is affected The second line on the screen of the IP phone shows when DND is configured When a call co...

Page 150: ...eys 2 Select a hard key to configure 3 In the Type field select do not disturb Note You do not need to set the Value for DND DND is applied to the hard key only 4 Click to save your changes You must r...

Page 151: ...outgoing call on the BLA DA All phones reflect the usage of the BLA DA If the call is put on hold any one from the group can pick up the held call As a multiple BLA group On one single phone multiple...

Page 152: ...bal or per line basis using the configuration files or the Aastra Web UI Global BLA You configure BLA on a global basis in the configuration files using the following parameters sip mode sip user name...

Page 153: ...Line Mode Phone Number BLA Number Sylantro servers and ININ servers require specific configuration methods for per line configurations For Sylantro Server When configuring the BLA feature on a per in...

Page 154: ...ine1 bla number 1010 for phone 2 with appearance of phone 3 sip line1 mode 3 sip line1 user name 10102 sip line1 bla number 1010 for phone 3 sip line1 mode 3 sip line1 user name 1010 sip line1 bla num...

Page 155: ...Features 41 001129 00 Rev 09 Release 1 4 1 5 43 Operational Features Operational Features Aastra Web UI 1 For global configuration of BLA Click on Advanced Settings Global SIP Basic SIP Authenticatio...

Page 156: ...phone 3 For global configuration of BLA In the BLA Number field enter the Bridge Line Appearance BLA number to be shared across all IP phones For per line configuration of BLA In the BLA Number field...

Page 157: ...t is on hold locally only The line 1 call cannot be shared with the BLA group Park Calls Pick Up Parked Calls The IP phones including the 480i CT handset have a park and pickup call feature that allow...

Page 158: ...g When a call comes in and you pickup the handset the default label of Park displays on the Phone UI After pressing the Park softkey to park the call the default label of Pickup displays on the phone...

Page 159: ...u configure either the static or the programmable configuration but not both Aastra Web UI 1 Click on Basic Settings Preferences General 2 Enter a server value in the Park Call field to which incoming...

Page 160: ...rogrammable key as Park or Pickup and then specify a value specify a line to use 9133i only On 480i 480i CT On the IP phone UI the Park Pickup feature displays the following When a call comes in and y...

Page 161: ...ble key followed by the applicable value to pickup the call You can configure a Park and Pickup programmable configuration using the configuration files or the Aastra Web UI Notes 1 On the 480i CT the...

Page 162: ...tkeyN label parkCall softkeyN value asterisk 700 softkeyN line 1 softkeyN states connected softkeyN type pickup softkeyN label pickupCall softkeyN value asterisk 700 softkeyN line 1 softkeyN states id...

Page 163: ...gkeyN type pickup prgkeyN value broadworks 88 prgkeyN line 1 ININ PBX prgkeyN type park prgkeyN value inin callpark prgkeyN line 1 prgkeyN type pickup prgkeyN value inin pickup prgkeyN line 1 Server P...

Page 164: ...on more than one line on the base unit the 480i handset uses the first programmable configuration For example if line 1 and line 6 are configured for park the 480i CT handset uses the configuration se...

Page 165: ...Value field enter the approriate value based on the server in your network Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 5 46 6 In the Line...

Page 166: ...for which to apply the Pickup configuration 13 The pickup softkey has a default state of Idle and Outgoing Leave these states enabled or to disable uncheck the check boxes 14 Click to save your chang...

Page 167: ...Function field select Pickup 6 Click to save your changes You must restart your IP phone for the changes to take affect 7 Click on Operation Reset 8 In the Restart Phone field click to restart the IP...

Page 168: ...Park configuration 6 Pick a hard key to configure for Picking up a call 7 In the Type field select Pickup 8 In the Value field enter the approriate value based on the server in your network Note For v...

Page 169: ...occurs The parked call party will get music on hold 3 If the call fails you can pick up the call using the next procedure and press the Park softkey again to retry step 2 Picking up a Parked Call 4 P...

Page 170: ...hangup you can press the key configured for lcr and the phone dials the last call you received When you configure an lcr softkey the label LCR displays next to that softkey on the IP phone When the Sy...

Page 171: ...elect lcr 4 In the Line field select a line for which to apply the last call return configuration 5 The lcr softkey has a default state of Idle Connected Incoming Outgoing Leave these states enabled o...

Page 172: ...lick on Operation Handset Keys 2 Pick a handset key to configure for Last Call Return 3 In the Key Function field select lcr 4 Click to save your changes You must restart your IP phone for the changes...

Page 173: ...Operation Programmable Keys 9112i Screen 9133i Screen 2 Pick a hard key to configure for Last Call Return 3 In the Type field select lcr 4 For the 9133i In the Line field select a line for which to a...

Page 174: ...ures 5 62 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Operational Features 6 Click on Operation Reset 7 In the Restart Phone field click to restart the IP phone and apply the change...

Page 175: ...gure call forwarding on all phones global settings or on specific lines local settings of a single phone For call forwarding you can set the following Call forward mode Destination number Number of ri...

Page 176: ...es for this parameter are 0 disabled and 1 enabled If this parameter is set to 0 a user and administrator can configure Call Fowarding via the Aastra Web UI and the IP Phone UI using the Call Foward o...

Page 177: ...per line settings on the 480i 480i CT 9133i You set global settings for the 9112i only Configuring Call Forwarding Use the following procedure to configure phone wide call forwarding IP Phone UI Step...

Page 178: ...field enter the mode that you want to set on your phones Valid modes are Off All Busy No Answer Busy No Answer 5 In the No Rings field enter the number of rings you want the phone to ring before the c...

Page 179: ...Operational Features 41 001129 00 Rev 09 Release 1 4 1 5 67 Operational Features Operational Features Aastra Web UI 1 Click on Basic Settings Call Forward 480i 480i CT 9133i Screens 9112i Screen...

Page 180: ...In the Number of Rings field enter the number of rings you want your phone to ring before the call is forwarded Valid values are 1 to 9 Note Number of Rings field applies to No Answer and Busy No Answ...

Page 181: ...destination number for which you want your calls on this line to be call forwarded 9 In the Number of Rings field select the number of rings you want this line to ring before the call is forwarded Val...

Page 182: ...y is ignored when pressed When enabled you can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List You...

Page 183: ...pressed by the user Use the following procedures to enable disable the Callers List on the IP phones Using the Callers List Use the following procedure to access and use the Callers List Configuration...

Page 184: ...b on the phone to enter the Callers List 2 Use the r and s to scroll through the line items in the Callers List To the left of a line item a b icon displays with the handset ON or OFF the receiver The...

Page 185: ...he Callers List using the Aastra Web UI Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on A File Download message displays 3 Click 4 Enter the location on your computer...

Page 186: ...t The user can access the Callers List and clear the call from the list Once the user accesses the Callers List the number New Calls on the idle screen is cleared Enabling Disabling Missed Calls Indic...

Page 187: ...in the Callers List to find the line items that have the b icon with the receiver ON These are the missed calls to the phone 4 To clear a line item from the Callers List select the line item you want...

Page 188: ...nfiguration files When disabled the Directory List does not display on the IP phone UI and the Directory List key is ignored when pressed On the 480i and 480i CT the Directory option is also removed f...

Page 189: ...parameter in the configuration files directory disabled Valid values for this parameter are 0 enabled and 1 disabled If this parameter is set to 0 the Directory List can be accessed by all users If th...

Page 190: ...mode attribute public or private is not present the entry is assigned to Private The following directory entries are considered valid our company s directory updated 1 jan 2012 mode private by default...

Page 191: ...that are not already in the phone s NVRAM are added to the NVRAM and flagged as being owned by the server Likewise any entries in the NVRAM that are owned by the server but are no longer in one of the...

Page 192: ...ion press the r or the s Scroll keys 6 To add a new entry to the list press the Add New softkey at the Directory List header screen and perform step 7 or Press the Add New softkey at a line item and p...

Page 193: ...e and press the 3 Delete key 4 To cancel a delete function press the r or the s Scroll keys 5 To add a new entry to the list press the 3 Save key at the Directory header screen and perform step 6 or P...

Page 194: ...lowing procedure to configure the download Downloading from the IP Phone to the Server You can use the Aastra Web UI to download the Directory List from the IP phone to the configuration server Note Y...

Page 195: ...ownload Aastra Web UI 1 Click on Operation Directory 2 In the Directory List field click on A File Download message displays 3 Click 4 Enter the location on your computer where you want to download th...

Page 196: ...e limit Registered account numbers URIs that exceed the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the n...

Page 197: ...sip line1 vmail 97 sip line2 vmail 95 Use the following procedure to configure voicemail using the configuration files Note In the above example the user would dial 97 to access the voicemail account...

Page 198: ...the Services menu select Voicemail 3 Use the r and s to scroll through the line items in the Voicemail List 4 When you have selected a line item press the d f handsfree key 4 Scroll Right key or pres...

Page 199: ...e IP Phones The XML application for the IP phones allows users to create custom services they can use via the phone s keyboard and display These services include things like weather and traffic report...

Page 200: ...indication to the phone to sound a beep when it receives an AastraIPPhoneStatus object If you disable the beep or no AastraIPPhoneStatus object appears in the status message then the default behavior...

Page 201: ...tatus messages xml status scroll delay via the configuration files Status Scroll Delay seconds via the Aastra Web UI Changes apply to the phone immediately XML Object Requests from IP Phone Users can...

Page 202: ...es so by checking the IP address or host name of the requesting host against a list of trusted hosts or domain names configured via the Aastra Web UI parameter called XML Push Server List or the confi...

Page 203: ...ttp 172 16 96 63 aastra internet php xml application title Aastra Telecom xml application post list 10 50 10 53 dhcp10 53 ana aastra com Configuring for XML on the IP Phone After creating an XML appli...

Page 204: ...mple XML 5 In the Value field enter the IP address or qualified domain name of the XML application 6 In the XML Application URI field enter the HTTP server path or qualified domain name of the XML app...

Page 205: ...Push Server List Approved IP Addresses field enter the host IP address and or domain name server You can enter multiple IP address and or domain name servers separated by commas In the example in Step...

Page 206: ...1 4 1 IP Phone Administrator Guide Operational Features Aastra Web UI For the 9112i 9133i 1 Click on Operation Programmable Keys 9112i Screen 9133i Screen 2 For the 9112i select a key from keys 1 thro...

Page 207: ...is pushed to the phone via an HTTP POST a host IP address or domain name server is required 6 Click on Advanced Settings Configuration Server 7 In the XML Push Server List Approved IP Addresses field...

Page 208: ...Restart Phone field click to restart the IP phone and push the HTTP Server List Note No posting is performed if a session times out IP Phone UI Step Action For the 480i 480i CT 1 Press x on the phone...

Page 209: ...ing call Outgoing call Offhook Onhook IP Phone UI Step Action For the 9112i 9133i 1 Press the programmable key configured on the phone for XML A Custom Features screen displays 2 Use the r and s to sc...

Page 210: ...e of the appropriate variable After all of the variables are bound the phone executes a GET on the URI The Action URI binds all variables and is not dependant on the state of the phone For example if...

Page 211: ...Web UI Configuring XML Action URIs Use the following procedures to configure XML Action URIs using the configuration files or the Aastra Web UI Note If the phone can t find the Action URI you specify...

Page 212: ...ter pecifies the URI for which the phone executes a GET on when a startup event occurs 3 Enter an XML URI for a successful registration in the Successful Registration field For example http 10 50 10 1...

Page 213: ...For example http 10 50 10 140 outgoing php number REMOTENUMBER This parameter pecifies the URI for which the phone executes a GET on when an outgoing call event occurs Note For an outgoing call event...

Page 214: ...variables SIPUSERNAME SIPAUTHNAME PROXYURL REMOTENUMBER DISPLAYNAME INCOMINGNAME When the softkey is pressed if the phone finds a URI configured with variables in the form VARIABLENAME they are replac...

Page 215: ...ures to configure XML Softkey URIs using the configuration files or the Aastra Web UI Configuration Files For specific parameters you can set in the configuration files see Appendix A the section Soft...

Page 216: ...hone for the XML softkey For example aastra 5 In the Value field enter the URI that the phone performs a GET on when the key is pressed For example http 10 50 10 140 script pl name SIPUSERNAME Note Yo...

Page 217: ...perational Features 41 001129 00 Rev 09 Release 1 4 1 5 105 Operational Features Operational Features Aastra Web UI For the 9112i 9133i 1 Click on Operation Programmable Keys 9112i Screen 9133i Screen...

Page 218: ...label that displays on the IP phone for the XML softkey For example aastra Note The Label field does not apply to the 9112i 5 In the Value field enter the URI that the phone performs a GET on when the...

Page 219: ...PBXs support variable length dial plans that use 3 to 11 digits Dial plans must comply with the telephone networks to which they connect Only totally private voice networks that are not linked to the...

Page 220: ...the outgoing number When a match is found the prepended digits are added to the beginning of the dial string and the call is dialed You can enable this feature by adding a prepend digit s to the end o...

Page 221: ...of the dialed number before the number is forwarded as 915551212 SIP Dial Plan Terminator The IP phone allows the configuration of a dial plan terminator When you configure the IP phone to use a dial...

Page 222: ...tings on page A 32 Aastra Web UI 1 Click on Basic Settings Preferences 2 In the Local Dial Plan field enter a valid local dial plan up to 127 alphanumeric characters for the IP phone Default is X XX E...

Page 223: ...ve you can also configure names that are displayed on the idle screen rather than the user name and phone number respectively a In the Idle Display Name 1 field enter a name that displays on the IP ph...

Page 224: ...ing line 9 A phone side Intercom call indicates the phone is responsible for telling the recipient that an intercom call is being placed while a server side intercom call means the SIP server is respo...

Page 225: ...procedures to configure Intercom calls and auto answer on the IP phone Note An administrator can configure the incoming and outgoing Intercom feature A user can configure the incoming Intercom featur...

Page 226: ...or Server Side is selected select a line from the Line list box for which you want the IP phone to use as its configuration on the Intercom call Note The IP phone uses the configuration from the line...

Page 227: ...Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box Note If the Auto Answer field is not...

Page 228: ...x gain audio mode The default setting for these parameters is 0 zero The following table describes each parameter Note Aastra Telecom recommends you leave the default of 0 zero as the settings for the...

Page 229: ...e switched between the two modes by pressing the d fkey When on speaker you can return to using the handset by placing the handset on the cradle and picking it up again 1 Headset Calls can be made or...

Page 230: ...set on the IP phones You can enable disable these ring tones on a global basis or on a per line basis The following table identifies the valid settings and default values for eac h type of configurati...

Page 231: ...eatures 41 001129 00 Rev 09 Release 1 4 1 5 119 Operational Features Operational Features Aastra Web UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per Line Global Tone 1 Tone 2 Global Tone 1 Per...

Page 232: ...configure on the IP phones are US Default also usedin Canada United Kingdom Italy Germany France Europe generic tones Australia When you configure the country s tone set the country specific tone is h...

Page 233: ...figuration files for ring tones see Appendix A the section Ring Tone and Tone Set Global Settings on page A 72 or Ring Tone Per Line Settings on page A 73 IP Phone UI Step Action For global configurat...

Page 234: ...y UK and US Default is US For 9112i 9133i Press Set For 480i 480i CT Press Done The ring tone and tone set you select is immediately applied to the IP phone Aastra Web UI 1 Click on Basic Settings Pre...

Page 235: ...tion select a line for which you want to set ring tone 5 Select a value from the LineN field Note See the Ring Tone Settings Table on page 5 118 for valid values 6 Click to save your changes You must...

Page 236: ...inspects the INVITE request in the IP packet for an Alert Info header If it contains an Alert Info header the firmware strips out the URL and keyword parameter and maps it to the appropriate Bellcore...

Page 237: ...equencies and cadences Ring cadence is the ringing pattern heard by the called party before they pick up the call On the IP phones if you enable priority alerting when using an Asterisk or Broadworks...

Page 238: ...one to be used for the following configurable criteria Ring Tone Pattern Sylantro Servers Call criteria Bellcore tones for each call criteria alert acd auto call distribution alert community 1 alert c...

Page 239: ...ng 630 315 630 3475 800 400 800 4000 1025 525 1025 4400 Bellcore dr3 3 Ringing Silent Ringing Silent Ringing Silent Short Short Long 315 145 315 145 630 2975 400 200 400 200 800 4000 525 525 525 525 1...

Page 240: ...lcore tones indicated in the table Ring Tone Pattern Asterisk Broadworks Servers on page 125 For Sylantro servers call waiting tones are specified by the Bellcore tones you configure in the Aastra Web...

Page 241: ...phones Configuration Files For specific parameters you can set in the configuration files for priority alerting see Appendix A the section Priority Alert Settings on page A 75 Aastra Web UI 1 Click o...

Page 242: ...for each of the following fields Group Internal External Emergency Priority auto call distribution community 1 community 2 community 3 community 4 4 Click to save your changes You must restart your I...

Page 243: ...Aastra Web UI Configuring Stuttered Dial Tone Use the folllowing procedures to configure stuttered dial tone on the IP phones Configuration Files For specific parameters you can set in the configurat...

Page 244: ...ase 1 4 1 IP Phone Administrator Guide Operational Features 3 Click to save your changes You must restart your IP phone for the changes to take affect 4 Click on Operation Reset 5 In the Restart Phone...

Page 245: ...es and the Aastra Web UI Configuring Call Waiting Tone Use the folllowing procedures to configure a call waiting tone on the IP phones Configuration Files For specific parameters you can set in the co...

Page 246: ...ase 1 4 1 IP Phone Administrator Guide Operational Features 3 Click to save your changes You must restart your IP phone for the changes to take affect 4 Click on Operation Reset 5 In the Restart Phone...

Page 247: ...nclude English French Spanish German and Italian Valid languages for the 480i CT include English French and Spanish Default language for all model phones is English Configuring Language You configure...

Page 248: ...T Press on the phone to enter the Options List 2 Select Language 3 Select In English English En francais French En espanol Spanish In Deutsch German or In italiano Italian Note Valid values for the 48...

Page 249: ...I This chapter describes each of these features and provides procedures for configuring each feature Topics This chapter covers the following topics Topic Page Advanced Operational Features page 6 2 M...

Page 250: ...enable or disable the phone to use the Blind Transfer method available in software prior to release 1 4 Update Caller ID During a Call Allows you to enable or disable the updating of the Caller ID inf...

Page 251: ...tra Line line number The MAC address is sent in uppercase hex numbers for example 00085D03C792 The line number is a number between 1 and 9 The following parameters allow you to enable disable the send...

Page 252: ...etting 2 Enable the Send MAC Address in REGISTER Message field by checking the check box Disable this field by unchecking the box 3 Enable the Send Line Number in REGISTER Message field by checking th...

Page 253: ...ee to complete the transfer In the 1 4 and later releases the CANCEL is now sent before the REFER message The following parameter allows the system administrator to force the phone to use the Blind Tr...

Page 254: ...a re INVITE message The phone displays the updated name and number information contained within the Contact header The following parameter allows the system administrator to enable or disable this fea...

Page 255: ...true Default is 0 false A boot counter increments after each faulty boot When the counter reaches a predetermined value it forces Web recovery mode The counter is reset to zero upon a successful boot...

Page 256: ...either previously configured by auto discovery or manually configured added to a network uses its predefined configuration to boot up Notes 1 Configuration parameters received via DHCP do not constitu...

Page 257: ...an be active at a time either from the base unit or from the handset When this feature is disabled and you make an active call on either the base unit or the handset any other attempt to make an activ...

Page 258: ...ra Web UI Step Action 1 Click on Advanced Settings Global SIP RTP Settings 2 Enable the Two Call Support field by checking the check box Disable this field by unchecking the box 3 Click to save your s...

Page 259: ...apter provides information about encryption on the IP phones and provides methods an administrator can use to store encryped files to a server Topics This chapter covers the following topics Topic Pag...

Page 260: ...From a Microsoft Windows command line the System Administrator uses an Aastra supplied encryption tool called anacrypt exe This tool processes the plain text mac cfg and aastra cfg files and creates...

Page 261: ...Copyright c 1999 Philip J Erdelsky Usage anacrypt infile cfg tuz o outfile p password h v Display version number h Display program help text o device path Writes output file on specific device or path...

Page 262: ...ntext on console C anacrypt aastra tuz o CON p 1234abcd Example 4 Encrypt a site specific keyfile prompting user for password and write the encrypted file directly into the TFTP server root directory...

Page 263: ...4 1 7 5 Encryption and the IP Phone Encryption and the IP Phone Example 7 Use the v variable to display version number C anacrypt v The encryption tag format supported by this anacrypt is Tuzo v1 3 r...

Page 264: ......

Page 265: ...duction This chapter provides information about upgrading the IP phone firmware Topics This chapter covers the following topics Topic Page Upgrading the Firmware page 8 2 Manual Firmware Update TFTP o...

Page 266: ...rmware stored on the configuration server in one of three ways Manual firmware update using the Aastra Web UI TFTP only Manual update of firmware and configuration files by restarting the phone via th...

Page 267: ...omain name in the TFTP Server IP field 3 Enter the firmware file name phone model st that you want to download to your IP phone in the File Name field For example 9112i st This file name must match th...

Page 268: ...figuration server Warning Do not reset or turn off the phone until the download is complete IP Phone UI Step Action 1 For 9112i 9133i Press Ion the phone to enter the Options List For 480i 480i CT Pre...

Page 269: ...Rev 09 Release 1 4 1 8 5 Firmware Upgrade Firmware Upgrade Aastra Web UI Step Action 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt The firmware and configuration files down...

Page 270: ...e this feature using the Aastra Web UI or using the configuration files aastra cfg and mac cfg When configuring via the Aastra Web UI the administrator sets the following parameters Mode Time The Mode...

Page 271: ...in the Aastra Web UI take precedence over the IP phone UI and the configuration files 3 If the IP phone is in use not idle at the time of the resync check the reboot occurs when the phone becomes idle...

Page 272: ...ration Files Firmware Both Default is None 3 Select the time from the Time 24 hour field that you want the update to take place Valid values are 00 00 to 23 30 in 30 minute increments 4 Click to save...

Page 273: ...1 4 1 8 9 Firmware Upgrade Firmware Upgrade Reference For more information about setting automatic update on the IP phone see the auto resync mode and auto resync time parameters see Appendix A the s...

Page 274: ......

Page 275: ...Topics This chapter covers the following topics Topic Page Troubleshooting page 9 2 Troubleshooting Solutions page 9 6 Why does my phone display Application missing page 9 6 Why does my phone display...

Page 276: ...tus Aastra Technical Support can then use the information gathered to perform troubleshooting tasks Log Settings Using the configuration files or the Aastra Web UI you can specify the location for whi...

Page 277: ...save the local and or server configuration files of the IP phone to the location specified in the Log Settings section Performing this task allows Aastra Technical Support to view the current configur...

Page 278: ...ers you can set in the configuration files see Appendix A the section Troubleshooting Parameters on page A 107 Aastra Web UI Step Action 1 Click on Advanced Settings Troubleshooting To set log setting...

Page 279: ...e IP phone To perform support tasks 7 To store the local configuration file to the specified location click on in the Get local cfg field 8 To store the server configuration file to the specified loca...

Page 280: ...s The phone also displays the following Recovery web client at IP Address The IP Address displayed is the IP address of the phone If the phone is unable to receive an IP from the DHCP server or has lo...

Page 281: ...If the Registrar IP address is set to 0 0 0 0 for a per line basis i e line 1 line 2 etc then the register request is not sent the No Service message does not display and the message waiting indicator...

Page 282: ...ing the TFTP IP address from the DHCP Server For DHCP to automatically populate the IP address or qualified domain name for the TFTP server your DHCP server must support Option 66 Option 66 is respons...

Page 283: ...Press Ion the phone to enter the Options List For 480i 480i CT Press on the phone to enter the Options List 2 Select Phone Status 3 Select Restart Phone 4 For 9112i 9133i Press Confirm to restart the...

Page 284: ...Troubleshooting Solutions 9 10 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Troubleshooting 2 Click 3 Click OK at the confirmation prompt Aastra Web UI Step Action...

Page 285: ...ect All Defaults This option restores all factory defaults and removes any saved configuration and directory list files 5 For 9112i 9133i Press Confirm For 480i 480i CT Press Default Note Press Cancel...

Page 286: ...ss Cancel to cancel the operaiton 10 Press Restart when the phone prompts you to restart the phone Aastra Web UI Step Action 1 Click on Operation Reset To restore all factory defaults 2 In the Restore...

Page 287: ...uration file factory defaults only 4 In the Remove Local Configuration Settings field click This restores all factory defaults to the local configuration file It removes the configuration file that co...

Page 288: ...the Options List For 480i 480i CT Press on the phone to enter the Options List 2 Select User Password 3 Enter the current user password 4 Enter the new user password 5 Re enter the new user password 6...

Page 289: ...0 Rev 09 Release 1 4 1 9 15 Troubleshooting Troubleshooting 3 In the New Password field enter the new user password 4 In the Confirm Password field enter the new user password again 5 Click to save yo...

Page 290: ......

Page 291: ...appendix covers the following topics Topic Page Setting Parameters in Configuration Files page A 4 Operational Basic and Advanced Parameters page A 5 Network Settings page A 5 Password Settings page...

Page 292: ...Global Settings page A 72 Ring Tone Per Line Settings page A 73 Stuttered Dial Tone Setting page A 74 Call Waiting Tone Setting page A 74 Priority Alert Settings page A 75 Language Settings page A 80...

Page 293: ...129 00 Rev 09 Release 1 4 1 A 3 Configuration Parameters Appendix A Update Caller ID Setting page A 105 Boot Sequence Recovery Mode page A 105 Single Call Restriction page A 106 Troubleshooting Parame...

Page 294: ...IP phone these files are downloaded to the phone If you make changes to the phone configuration the changes are stored in a local configuration on the phone not on the server Configuration changes mad...

Page 295: ...ttings Aastra Web UI Advanced Settings Network Configuration Files aastra cfg mac cfg Description Enabling DHCP will populate most of the network information The DHCP server should serve the network i...

Page 296: ...subnet mask Subnet Mask in Web UI IP phone UI Options Network Settings Aastra Web UI Advanced Settings Network Configuration Files aastra cfg mac cfg Description Subnet mask defines the IP address ra...

Page 297: ...Advanced Settings Network Configuration Files aastra cfg mac cfg Description Primary domain name server IP address For any of the IP address settings on the IP phone a domain name value can be entere...

Page 298: ...he IP phone Format Not Applicable Default Value 22222 Range Up to 63 alphanumeric characters Example admin password 123456 Parameter user password Current Password in Web UI IP phone UI Options User P...

Page 299: ...rd at the IP phone UI If the password is entered correctly the user is allowed to gain access to the Options Menu and no more password prompts display for other password protected screens If the user...

Page 300: ...cfg file Enables or disables the Aastra Web UI for all phones when placed in the aastra cfg file Format Boolean Default Value Not Applicable Range 0 Disable 1 Enable Example web interface enabled 1 Pa...

Page 301: ...f the TFTP server This will become effective after this configuration file has been downloaded into the phone Format IP address or qualified domain name Default Value 0 0 0 0 Range Not Applicable Exam...

Page 302: ...ult Value 0 Range 0 or 1 Example use alternative tftp server 1 Parameter ftp server FTP Server in Web UI IP phone UI Options Network FTP Server Aastra Web UI Advanced Settings Configuration Server Con...

Page 303: ...d Settings Configuration Server Configuration Files aastra cfg mac cfg Description The password to enter for accessing the FTP server This will become effective after this configuration file has been...

Page 304: ...vanced Settings Configuration Server Configuration Files aastra cfg mac cfg Description The HTTP sub directory path name to enter If the IP phone s files are located in a sub directory beneath the ser...

Page 305: ...ion files and firmware automatically at the specified time if the files on the server have changed Notes 1 If a user is accessing the Aastra Web UI they are not informed of an auto reboot 2 Any change...

Page 306: ...es are in 30 minute increments only 4 When entering a value for this parameter using the configuration files the value can be entered using minute values from 00 to 59 for example the auto resync time...

Page 307: ...o 63 Example tos sip 3 Parameter tos rtp IP phone UI Options Network Type of Service RTP Aastra Web UI Advanced Settings Network Type of Service DSCP Configuration Files aastra cfg mac cfg Description...

Page 308: ...oolean Default Value 0 false Range 0 false 1 true Example tagging enabled 1 Parameter vlan id VLAN id for Port 0 in Web UI IP phone UI Options Network VLAN Phone VLAN ID Aastra Web UI Advanced Setting...

Page 309: ...ing for SIP tos sip parameter RTP tos rtp parameter and RTCP tos rtcp parameter It is the mapping between the DSCP value and the VLAN priority value for SIP RTP and RTCP packets You enter the tos prio...

Page 310: ...IP phone UI Options Network VLAN Passthrough Priority Aastra Web UI Advanced Settings Network VLAN Port 1 Configuration Files aastra cfg mac cfg Description Specifies the priority value used for pass...

Page 311: ...nat port NAT Port in Web UI IP phone UI Options SIP Settings Aastra Web UI Advanced Settings Network Configuration Files aastra cfg mac cfg Description Port number of the network device that enforces...

Page 312: ...A Parameter sip nortel nat timer Nortel NAT Timer in Web UI Aastra Web UI Advanced Settings Network Configuration Files aastra cfg mac cfg Description The interval in seconds that the phone sends SIP...

Page 313: ...to 0 allows the use of the configured Time Server s Setting this parameter to 1 prevents the use of the configured Time Server s Format Integer Default Value 0 disabled Range 0 disabled 1 enabled Exa...

Page 314: ...be used to request the time from Format IP address or qualified domain name Default Value 0 0 0 0 Range Not Applicable Example time server2 192 168 0 5 Parameter time server3 Time Server 3 in Web UI...

Page 315: ...r 24 hour format Use 0 for the 12 hour format and 1 for the 24 hour format Format Integer Default Value 0 Range 0 12 hr format 1 24 hr format Example time format 0 Parameter date format Date Format in...

Page 316: ...ple dst config 0 Parameter time zone name Time Zone in Phone UI IP phone UI Options Time and Date Time Zone Configuration Files aastra cfg mac cfg Description Assigns a time zone name to the time serv...

Page 317: ...bourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST BA Sarajevo BB Barbados BE B...

Page 318: ...Rica CU Havana CY Nicosia CZ Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES...

Page 319: ...JP Tokyo EST JST KY Cayman EST LC St Lucia LI Vaduz LT Vilnius LU Luxembourg LV Riga AST CET EET CET EET MC Monaco MD Chisinau MK Skopje MQ Martinique MS Montserrat MT Malta MX Mexico City MX Cancun...

Page 320: ...RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk RU Vladivostok RU Sakhalin RU Magadan RU Kamchatka RU Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore S...

Page 321: ...Operational Basic and Advanced Parameters 41 001129 00 Rev 09 Release 1 4 1 A 31 Configuration Parameters Appendix A VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code...

Page 322: ...haracters Default Value Not Applicable Range For 480i 480i CT Up to 21 characters width of LCD For 9112i 9133i Up to 16 characters width of LCD Example displayName1 SIPphone1 Parameter displayName2 Id...

Page 323: ...eceding digit symbol or expression Symbol inclusive OR Used only with represent a range of acceptable symbols For example 2 8 open close quotes In the configuration files enter the sip dial plan value...

Page 324: ...IP phone to use a dial plan terminator or timeout such as the pound symbol the phone waits 4 or 5 seconds after you pick up the handset or press a key to make a call Format Boolean Default Value 0 Ra...

Page 325: ...een of the phone You may want to set this parameter to display the phone user s name Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters Example sip screen name Joe Smith P...

Page 326: ...er sip auth name Authentication Name in Web UI IP Phone UI Options SIP Settings Aastra Web UI Advanced Settings Global SIP Basic SIP Settings Configuration Files aastra cfg mac cfg Description Used in...

Page 327: ...le sip bla number 1010 Parameter sip mode Line mode in Web UI Aastra Web UI Advanced Settings Global SIP Basic SIP Settings Configuration Files aastra cfg mac cfg Description Allows you to configure t...

Page 328: ...hich the IP phone uses to send all SIP requests A SIP proxy is a server that initiates and forwards requests generated by the IP phone to the targeted user Format IP address or fully qualified Domain...

Page 329: ...Port in Web UI Aastra Web UI Advanced Settings Global SIP Basic SIP Network Settings Configuration Files aastra cfg mac cfg Description The backup proxy s port number Format Integer Default Value 0 R...

Page 330: ...Web UI Advanced Settings Global SIP Basic SIP Settings Configuration Files aastra cfg mac cfg Description The address of the registrar for which the IP phone uses to send REGISTER requests A SIP regis...

Page 331: ...Network Settings Configuration Files aastra cfg mac cfg Description The address of the backup registrar typically the backup SIP proxy for which the IP phone uses to send REGISTER requests if the pri...

Page 332: ...iption The backup registrar s typically the backup SIP proxy port number Format Integer Default Value 0 Range Not Applicable Example sip backup registrar port 5060 Parameter sip registration period Re...

Page 333: ...ou may want to set this parameter to display the phone user s name Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters Example sip line1 screen name Joe Smith Parameter sip...

Page 334: ...aller s ID and some may overwrite this with the string that is set at the PBX system Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters Example sip line1 display name Joe...

Page 335: ...Settings Line 1 thru 9 480i 480i CT 9133i Aastra Web UI Advanced Settings Global SIP 9112i Configuration Files aastra cfg mac cfg Description The password that will be used to register at the registr...

Page 336: ...For ININ Server When configuring the BLA feature on an ININ server the value set for the sip lineN bla number parameter shall be the same value set for the sip lineN user name parameter without the in...

Page 337: ...Applicable values are Generic Normal line BroadSoft SCA Shared Call Line Appearances SCA line for BroadWorks network call activity can go to more than one phone Nortel Conference line for Nortel Netwo...

Page 338: ...the IP phone uses to send all SIP requests A SIP proxy is a server that initiates and forwards requests generated by the IP phone to the targeted user Format IP address or fully qualified Domain Name...

Page 339: ...Web UI Advanced Settings Line 1 thru 9 480i 480i CT 9133i Aastra Web UI Advanced Settings Global SIP 9112i Configuration Files aastra cfg mac cfg Description The backup proxy s port number Format Int...

Page 340: ...Settings Line 1 thru 9 480i 480i CT 9133i Aastra Web UI Advanced Settings Global SIP 9112i Configuration Files aastra cfg mac cfg Description The address of the registrar for which the IP phone uses...

Page 341: ...neN Basic SIP Network Settings Configuration Files aastra cfg mac cfg Description The address of the backup registrar typically the backup SIP proxy for which the IP phone uses to send REGISTER reques...

Page 342: ...typically the backup SIP proxy port number Format Integer Default Value 0 Range Not Applicable Example sip line1 backup registrar port 5060 Parameter sip lineN registration period Registration Period...

Page 343: ...s the user there is a message on the IP Phone You can enable and disable MWI by setting this parameter to the following 0 to disable 1 to enable Format Boolean Default Value 0 Range 0 disable 1 enable...

Page 344: ...a session alive The proxy uses these re INVITE requests to maintain the status of the connected sessions See RFC4028 for details Format Integer Default Value 0 Range Not Applicable Example sip session...

Page 345: ...to respond to a request Format Integer Default Value 0 Range Not Applicable Example sip T2 timer 8 Parameter sip transaction timer Transaction Timer in Web UI Aastra Web UI Advanced Settings Global S...

Page 346: ...d out RTP packets Format Boolean Default Value 1 UDP Range Valid values are 0 Both 1 UDP 2 TCP Example sip transport protocol 2 Parameter sip registration retry timer Registration Failed Retry Timer i...

Page 347: ...ormat Integer Default Value 120 Range 30 to 214748364 Example sip registration timeout retry timer 150 Parameter sip registration renewal timer Registration Renewal Timer in Web UI Aastra Web UI Advan...

Page 348: ...for sending DTMF tones and for the audio stream Your network administrator may close some ports for security reasons You may want to use this parameter to send RTP data using a different port Format I...

Page 349: ...Disable 1 Enable Example sip out of band dtmf 0 Parameter sip customized codec Customized Codec Preference List in Web UI Aastra Web UI Advanced Settings Global SIP RTP Settings Configuration Files aa...

Page 350: ...the Dual tone multifrequency DTMF method to use on the IP phone Format Boolean Default Value 0 RTP Range 0 RTP 1 SIP INFO 2 BOTH Example sip dtmf method 1 Parameter sip lineN dtmf method DTMF Method...

Page 351: ...b UI Aastra Web UI Advanced Settings Global SIP RTP Settings Configuration Files aastra cfg mac cfg Description Silence suppression is enabled by default on the IP phones The phone negotiates whether...

Page 352: ...ns for listening to voicemails Note The phone must have a registered voicemail account from a server for this feature to be enabled When no registered voicemail accounts are registered to the phone th...

Page 353: ...figuration Files aastra cfg mac cfg Description The name of a directory list that you can download from the configuration server Format Alphanumeric characters Default Value Not Applicable Range Not A...

Page 354: ...removed from the Services menu and the Caller List key is ignored if pressed by the user Format Boolean Default Value 0 false Range 0 false 1 true Example callers list disabled 1 Parameter call forwa...

Page 355: ...ption Enables or disables the Missed Calls Indicator If the missed calls indicator disabled parame ter is set to 0 the indicator increments as unanswered calls come into the IP phone If the missed cal...

Page 356: ...application title XML Application Title in Web UI Aastra Web UI Operation Softkeys and XML Services Configuration Files aastra cfg mac cfg Description This parameter allows you to rename the XML appli...

Page 357: ...cable Example xml application post list 10 50 10 53 dhcp10 53 ana aastra com Parameter xml beep notification XML Beep Support in Web UI Aastra Web UI Basic Settings Preferences Configuration Files aas...

Page 358: ...Status Scroll Delay seconds in Web UI Aastra Web UI Basic Settings Preferences Configuration Files aastra cfg mac cfg Description Specifies the length of time in seconds that each XML status message d...

Page 359: ...pplicable Range Up to 128 ASCII characters Example action uri startup http 10 50 10 140 startup Parameter action uri registered Successful Registration in Web UI Aastra Web UI Advanced Settings Action...

Page 360: ...NAME Format Fully qualified URI Default Value Not Applicable Range Up to 128 ASCII characters Example action uri incoming http 10 50 10 140 incoming php number REMOTENUMBER Parameter action uri outgoi...

Page 361: ...fhook event occurs Format Fully qualified URI Default Value Not Applicable Range Up to 128 ASCII characters Example action uri offhook http 10 50 10 140 offhook Parameter action uri onhook Onhook in W...

Page 362: ...tinct rings Format Integer Default Value Aastra Web UI Tone 1 IP Phone UI Tone 1 Configuration Files 0 Tone 1 Range Aastra Web UI IP Phone UI Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Configuration Fi...

Page 363: ...ing Tones Configuration Files aastra cfg mac cfg Description Sets the type of ring tone on the IP phone on a per line basis Ring tone can be set to one of six distinct rings Format Integer Default Val...

Page 364: ...the playing of a stuttered dial tone when there is a message waiting on the IP phone Format Boolean Default Value 0 false Range 0 false 1 true Example stuttered disabled 1 Parameter call waiting tone...

Page 365: ...lls and call waiting calls Format Boolean Default Value 1 true Range 0 false 1 true Example priority alerting enabled 0 Parameter alert auto call distribution auto call distribution in Web UI Aastra W...

Page 366: ...r Default Value 0 Normal ringing Range 0 Normal ringing default 1 Bellcore dr2 2 Bellcore dr3 3 Bellcore dr4 4 Bellcore dr5 5 Silent Example alert community 1 3 Parameter alert community 2 community 2...

Page 367: ...Default Value 0 Normal ringing Range 0 Normal ringing default 1 Bellcore dr2 2 Bellcore dr3 3 Bellcore dr4 4 Bellcore dr5 5 Silent Example alert community 3 1 Parameter alert community 4 community 4 i...

Page 368: ...er Default Value 0 Normal ringing Range 0 Normal ringing default 1 Bellcore dr2 2 Bellcore dr3 3 Bellcore dr4 4 Bellcore dr5 5 Silent Example alert external 4 Parameter alert emergency alert emergency...

Page 369: ...Default Value 0 Normal ringing Range 0 Normal ringing default 1 Bellcore dr2 2 Bellcore dr3 3 Bellcore dr4 4 Bellcore dr5 5 Silent Example alert group 4 Parameter alert internal alert internal in Web...

Page 370: ...e is applied to the IP phone Format Integer Default Value 0 Normal ringing Range 0 Normal ringing default 1 Bellcore dr2 2 Bellcore dr3 3 Bellcore dr4 4 Bellcore dr5 5 Silent Example alert priority 4...

Page 371: ...TMF playback when a number is dialed from the softkeys or programmable keys When you disable the suppression of DTMF playback and you press a softkey or programmable key the IP phone dials the stored...

Page 372: ...Intercom Settings Configuration Files aastra cfg mac cfg Description Determines whether the IP phone or the server is responsible for notifying the recipient that an Intercom call is being placed For...

Page 373: ...r Sylantro servers Format String Default Value N A Range N A Example sip intercom prefix code 96 Parameter sip intercom line Line in Web UI Aastra Web UI Basic Settings Preferences Outgoing Intercom S...

Page 374: ...not muted 1 true microphone is muted Example sip intercom mute mic 1 Parameter sip allow auto answer Auto Answer in Web UI Aastra Web UI Basic Settings Preferences Incoming Intercom Settings Configura...

Page 375: ...u to adjust the Tx gain settings to best suit your comfort level and deployment environment Format Integer Default Value 0 Range 10 db to 10 db Example headset tx gain 5 Parameter headset sidetone gai...

Page 376: ...in settings to best suit your comfort level and deployment environment Format Integer Default Value 0 Range 10 db to 10 db Example handset tx gain 5 Parameter handset sidetone gain Configuration Files...

Page 377: ...de IP Phone UI Options Set Audio Configuration Files aastra cfg mac cfg Description Allows you to configure how the handsfree key on the IP phone operates Format Integer Default Value 0 Range 0 Speake...

Page 378: ...of directed call pickup feature Format Boolean Default Value 0 disabled Range 0 disabled 1 enabled Example directed call pickup 1 Parameter play a ring splash Play a Ring Splash in Web UI Aastra Web...

Page 379: ...Period in Web UI Aastra Web UI Advanced Settings Global SIP Advanced SIP Settings Configuration Files aastra cfg mac cfg Description Specifies the time period in seconds that the IP phone resubscribes...

Page 380: ...ey is active and can be pressed by the user If this parameter is set to 1 pressing the Redial key is ignored and the dialed number is not saved to the Redial List Format Boolean Default Value 0 false...

Page 381: ...transfer disabled 1 Parameter map redial key to Map Redial Key To in Web UI Aastra Web UI Basic Settings Preferences Key Mapping Configuration Files aastra cfg mac cfg Description Sets the Redial key...

Page 382: ...ion Sets the Conf key as a speedial key if a value is entered for this parameter If you leave this parameter blank the Conf key returns to its original functionality Note If you configure the Conf key...

Page 383: ...configure on the IP phones The following table provides the number of softkeys and programmable keys you can configure and the number of lines available for each type of phone IP Phone Model Softkeys...

Page 384: ...ftkey is configured to accept an XML application for accessing customized XML services You can also specify an XML softkey URL for this option flash Indicates the softkey is set to generate a flash ev...

Page 385: ...elease 1 4 1 A 95 Configuration Parameters Appendix A Default Value none Range line speeddial dnd blf list BLF List in the Aastra Web UI xml flash park pickup empty lcr Example softkey1 type line soft...

Page 386: ...be set for the following softkey types only speeddial BLF XML Flash spre Park Pickup Notes 1 For the 480i and 480i CT phones an icon appears beside the soft key label that indicates the status of the...

Page 387: ...e softkey 2 For blf Value is the extension you want to monitor 3 For spre Value is dependent on services offered by server 4 For Park Pickup For valid values see Chapter 5 the section Park Pickup Call...

Page 388: ...iles aastra cfg mac cfg Description This is the line associated with the softkey you are configuring The number of applicable lines available is dependent on the specific IP phone model The softkeyN l...

Page 389: ...e 89 softkey12 states outgoing Note The IP phone idle screen condenses the softkeys So in the previous example softkey 12 will appear in position 1 if no other softkeys are set A softkey type of empty...

Page 390: ...gured key list 9133i only Aastra Web UI only Indicates programmable key is configured for BLF list use User can dial out on a BLF List configured key xml Indicates programmable key is configured to ac...

Page 391: ...t for the following softkey types only speeddial line BLF spre XML Park Pickup Notes 1 For speedial Value is the phone number or extension to enter for the programmable key 2 For line 9133i only Value...

Page 392: ...rogrammable Keys Configuration Files aastra cfg mac cfg Description This is the line associated with the programmable key you are configuring This parameter is for the 9133i only The prgkeyN line para...

Page 393: ...an set to enable or disable the sending of the MAC address and line number in REGISTER messages to the call server Parameter sip send mac Send MAC Address in REGISTER Message in Web UI Aastra Web UI A...

Page 394: ...value is the MAC address of the phone Format Boolean Default Value 0 disabled Range 0 disabled 1 enabled Example sip send line 1 Parameter sip cancel after blind transfer Configuration Files aastra cf...

Page 395: ...tion Files aastra cfg mac cfg Description Enables or disables the forcing web recovery mode feature If this parameter is set to 1 you cannot force web recovery If this parameter is set to 0 press 1 an...

Page 396: ...e is enabled set to 1 you can make separate active calls from the 480i CT base unit and from the cordless handset If this feature is disabled set to 0 only one call can be active at a time either from...

Page 397: ...ra cfg mac cfg Description Specifies the IP address for which to save log files for troubleshooting purposes Format IP address Default Value 0 0 0 0 Range Not Applicable Example log ip 192 168 3 2 Par...

Page 398: ...with a severity of Info and higher are reported to the log file debug entries are dropped Changes to this parameter require a reboot of the IP Phone Log levels are Debug All logs are reported to the...

Page 399: ...Troubleshooting Parameters 41 001129 00 Rev 09 Release 1 4 1 A 109 Configuration Parameters Appendix A...

Page 400: ...ken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST BA Sarajevo BB Barbados BE Brussels BG Sofia BM Ber...

Page 401: ...avana CY Nicosia CZ Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary E...

Page 402: ...okyo EST JST KY Cayman EST LC St Lucia LI Vaduz LT Vilnius LU Luxembourg LV Riga AST CET EET CET EET MC Monaco MD Chisinau MK Skopje MQ Martinique MS Montserrat MT Malta MX Mexico City MX Cancun MX Me...

Page 403: ...birsk RU Krasnoyarsk RU Irkutsk RU Yakutsk RU Vladivostok RU Sakhalin RU Magadan RU Kamchatka RU Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljublja...

Page 404: ...Troubleshooting Parameters A 114 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Appendix A VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code...

Page 405: ...n Server Setup About this appendix Introduction This appendix describes how to setup the TFTP protocol configuration server in your network Topics This appendix covers the following topics Topic Page...

Page 406: ...kin TFTP server on Google and you should get the web site where you can download the software from Installing PumpKIN is straightforward To configure the directory from where you would be serving the...

Page 407: ...select the Deny all requests in the Write Request Behavior category Click the OK button after you have entered all the required information All the firmware files should be in the file system root dir...

Page 408: ......

Page 409: ...at the Asterisk IP PBX About this appendix Introduction This appendix describes how to setup a user s phone with an extension to make and receive calls using the Asterisk as the PBX Topics This appen...

Page 410: ...used in the extensions conf file to identify this physical phone when issuing Dial commands phone1 The type to use for the 480i is friend Peer is used when the Asterisk is contacting a proxy user is...

Page 411: ...r the sip section context completes defining the extension for the 480i phone This definition completes configuring the 480i phone at the IP PBX system To verify whether the extension has been success...

Page 412: ......

Page 413: ...rovides sample configuration files for the 480i 480i CT 9112i and 9133i Topics This appendix covers the following topics Topic Page Sample Configuration Files page D 2 480i Sample Configuration File p...

Page 414: ...guration File Sample Configuration File Date October 20th 2005 Phone Model 480i Notes The general format used here is similar to configuration files used by several UNIX based programs Any text follow...

Page 415: ...file configures the settings server wide while the mac cfg file configures only the phone with the MAC address for which the file is named for example 00085d0304f4 cfg The settings in the aastra cfg...

Page 416: ...each phone on a server and should be set in the mac cfg file if setting this manually subnet mask default gateway dns1 dns2 Time Server Settings time server disabled 1 Time server disabled time serve...

Page 417: ...sing a session border controller you should set the outbound proxy to the session border controller address sip outbound proxy sbc aastra com sip outbound proxy port 0 a value of 0 enables SRV lookups...

Page 418: ...rver 192 168 0 130 alternative tftp server use alternative tftp server 1 If your DHCP server assigns a TFTP server address which you do not use you can use the alternative tftp server FTP server setti...

Page 419: ...evious expression matches any number inside the brackets can be used with a to represent a range expression grouping either or If the dialled number doesn t match the dial plan then the call is reject...

Page 420: ...ransport protocol 0 use UDP 1 TCP 2 or both 0 for sip messaging sip use basic codecs 1 limit codecs to G711 and G729 sip out of band dtmf 0 turn off support for RFC2833 on by default Global SIP User S...

Page 421: ...neric 1 BroadSoft SCA line 2 Nortel line sip proxy ip proxy aastra com IP address or FQDN of proxy sip proxy port 5060 port used for SIP messages on the proxy Set to 0 to enable SRV lookups sip regist...

Page 422: ...ip 10 50 10 102 sip line5 registrar port 5060 sip line5 registration period 60 Softkey Settings Softkeys can be set either server wide or unique to each phone Setting softkeys as line call appearance...

Page 423: ...ial any DTMFs from 0 9 or a comma for 500ms pause and E for On hook can be set for the value If softkey type is blf it is the extension you want to monitor SOFTKEY LINE This is line associated with th...

Page 424: ...grams Any text following a number sign is considered to be a comment unless the number sign is contained within double quotes where it is considered to be a pound For Boolean fields 0 false 1 true Com...

Page 425: ...erver wide while the mac cfg file configures only the phone with the MAC address for which the file is named for example 00085d0304f4 cfg The settings in the aastra cfg file will be overridden by sett...

Page 426: ...Rev 09 Release 1 4 1 IP Phone Administrator Guide Appendix D Network Settings Notes If DHCP is enabled you do not need to set these network settings Although depending on you DHCP server configuratio...

Page 427: ...server disabled time server1 Enable time server and enter at time server2 least one time server IP address or time server3 qualified domain name Time Server Disabled 0 false means the time server is...

Page 428: ...n border controller address sip outbound proxy sbc aastra com sip outbound proxy port 0 a value of 0 enables SRV lookups for the address of the proxy Option 3 If you know the public IP address of your...

Page 429: ...lues are TFTP FTP and HTTP TFTP server settings tftp server 192 168 0 130 alternative tftp server use alternative tftp server 1 If your DHCP server assigns a TFTP server address which you do not use y...

Page 430: ...syntax 0 1 2 3 4 5 6 7 8 9 matches the keypad symbols x matches any digit 0 9 matches 0 or more repetitions of the previous expression matches any number inside the brackets can be used with a to rep...

Page 431: ...ymbol to to the proxy in the dial string General SIP Settings sip session timer 30 enable support of RFC4028 the default value of 0 disables this functionality sip transport protocol 0 use UDP 1 TCP 2...

Page 432: ...me Joseph Smith the caller name sent out when making a call sip vmail 78 the number to reach voicemail on sip auth name jsmith account used to authenticate user sip password 12345 password for authent...

Page 433: ...Aastra Support sip line3 auth name support sip line3 password 54321 sip line3 mode 1 sip line3 vmail 78 configure line 5 a soft key line as an ordinary line of a test server sip line5 screen name Test...

Page 434: ...oftkeys can be set up as speeddials or as additional call line appearances and have a type label and value associated with it as seen here in the default softkey settings SOFTKEY TYPES line speeddial...

Page 435: ...tkey4 type dnd softkey4 label DND Line appearance softkey6 type line softkey6 label Test 1 softkey6 line 5 blf softkey8 type blf softkey8 label Jane Doe softkey8 value 4559 softkey8 line 1 list softke...

Page 436: ...dless hand set Each feature key has the following settings N corresponds to the feature key that is being configured for and ranges from 0 14 Feature key N En label String Feature key N Fr label Fr St...

Page 437: ...handset 6 Lock and hide this key Do not show it in the Feature keys list in the cordless handset and do not let the user modify this key using the phone or the web client Feature key 0 hs event 7 Thes...

Page 438: ...to any value between 7 23 1 Seize base set s line1 2 Seize base set s line2 3 Seize base set s line3 4 Seize base set s line4 5 Seize base set s line5 6 Seize base set s line6 7 Seize base set s line...

Page 439: ...ey 2 En label Xfer Feature key 2 Fr label Fr Xfer Feature key 2 Sp label Sp Xfer Feature key 2 control 2 Feature key 2 hs event 9 Feature key 2 base event 11 Feature key 3 En label Icom Feature key 3...

Page 440: ...l 1 Feature key 6 base event 13 Feature key 7 En label Redial Feature key 7 Fr label Fr Redial Feature key 7 Sp label Sp Redial Feature key 7 hs event 60 Feature key 7 control 4 Feature key 7 base eve...

Page 441: ...e comment the values to suit your requirements Not all possible paramters are shown refer to the admin guide for the full list of supported parameters their defaults and valid ranges The Aastra 480i 4...

Page 442: ...ill have to be configured manually either through the configuration files the Options List in the phone or the Web Client IP Address of the phone Subnet Mask Gateway DNS and TFTP Server Network Settin...

Page 443: ...T device between the server and the phone then you must set the following two parameters for the phone to function correctly sip nortel nat support 1 1 enabled sip nortel nat timer 60 seconds between...

Page 444: ...tocols are supported TFTP FTP and HTTP download protocol TFTP valid values are TFTP FTP and HTTP TFTP server settings tftp server 192 168 0 130 alternative tftp server use alternative tftp server 1 If...

Page 445: ...bols x matches any digit 0 9 matches 0 or more repetitions of the previous expression matches any number inside the brackets can be used with a to represent a range expression grouping either or If th...

Page 446: ...odecs to G711 and G729 sip out of band dtmf 0 turn off support for RFC2833 on by default SIP User Settings sip screen name Joe Smith the name display on the phone s screen sip user name 4256 the phone...

Page 447: ...n be configured on the 9133i phone and only 2 on the 9112i phone These can be set up through either of the 2 configuration files depending on whether this is to be server wide aastra cfg or phone spec...

Page 448: ...Notes The general format used here is similar to configuration files used by several UNIX based programs Any text following a number sign is considered to be a comment unless the number sign is contai...

Page 449: ...s The Aastra 480i 480iCT 9112i and 9133i phones will download 2 configuration files from the TFTP server while restarting the aastra cfg file and the mac cfg file These two configuration files can be...

Page 450: ...P Setting dhcp 1 DHCP enabled DHCP 0 false means DHCP is disabled 1 true means DHCP is enabled Notes DHCP is normally set from the Options list on the phone or the web interface If DHCP is disabled th...

Page 451: ...server disabled time server1 Enable time server and enter at time server2 least one time server IP address or time server3 qualified domain name Time Server Disabled 0 false means the time server is...

Page 452: ...Sample Configuration Files D 40 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Appendix D sip nortel nat timer 60 seconds between keep alive messages...

Page 453: ...f the proxy Option 3 If you know the public IP address of your NAT device and and have opened up a port for the SIP messages then you can statically assign this information sip nat ip 67 123 122 90 si...

Page 454: ...Sample Configuration Files D 42 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Appendix D...

Page 455: ...ttings ftp server 192 168 0 131 can be IP or FQDN ftp username aastra ftp password 480iaastra HTTP server settings for http bogus aastra com firmware http server bogus aastra com can be IP or FQDN htt...

Page 456: ...Sample Configuration Files D 44 41 001129 00 Rev 09 Release 1 4 1 IP Phone Administrator Guide Appendix D...

Page 457: ...dialled number doesn t match the dial plan then the call is rejected sip digit timeout 3 set the inter digit timeout in seconds Example dial plans sip dial plan x xx this is the default dial string no...

Page 458: ...t for RFC2833 on by default Global SIP User Settings Notes These settings are used as the default configuration for the hard key lines on the phone That is L1 to L4 on the 480i and 480iCT L1 to L3 on...

Page 459: ...to 0 to enable SRV lookups sip registrar ip aastra com IP address or FQDN of registrar sip registrar port 0 as proxy port but for the registrar sip registration period 3600 registration period in seco...

Page 460: ...to each phone Setting programmable keys as line call appearances should be done in the mac cfg file since these are unique to each phone Notes There are a maximum of 7 programmable keys that can be co...

Page 461: ...xtension you want to monitor PRGKEY LINE This is line associated with the prgkey For line prgkeys the value must be between 4 and 9 1 3 are already hardcoded as the L1 L2 and L3 hard key line call app...

Page 462: ......

Page 463: ...his appendix Introduction This appendix provides sample BLF softkey settings for both the Asterisk server and the BroadSoft BroadWorks server Topics This appendix covers the following topics Topic Pag...

Page 464: ...nfigurations to enable Asterisk BLF support on Aastra IP phones 480i and 480i CT Configuration Parameters for Asterisk BLF softkey1 type blf softkey1 value 9995551212 softkey1 label John softkey1 line...

Page 465: ...oftkey2 type list softkey2 label softkey2 value softkey2 line 1 list uri sip my480i blf list as broadsoft com 9133i Configuration Parameters for Broadsoft BroadWorks BLF prgkey6 type list prgkey6 labe...

Page 466: ......

Page 467: ...dix F Sample Multiple Proxy Server Configuration About this appendix Introduction This appendix provides a sample multiple proxy server configuration Topics This appendix covers the following topics T...

Page 468: ...y port 5060 sip registrar ip sip registrar port 5060 sip registration period 3600 sip nortel nat support 0 sip nortel nat timer 0 sip broadsoft talk 0 sip broadsoft hold 0 sip broadsoft conference 0 s...

Page 469: ...auth name sip line3 password sip line3 mode 0 sip line3 user name sip line3 display name sip line3 screen name line 4 sip line4 auth name sip line4 password sip line4 mode 0 sip line4 user name sip l...

Page 470: ......

Page 471: ...ic Page How to Create an XML Application page G 2 XML format page G 2 Creating XML Objects page G 2 Creating Custom Softkeys page G 3 Text Menu Object Menu Screens page G 4 Text Screen Object Message...

Page 472: ...fault character set for the XML API is ISO 8859 1 Creating XML Objects This section describes how to create XML objects The Aastra IP phone XML API supports four proprietary objects that allow the cre...

Page 473: ...e the closing tag of any object on the 480i 480i CT The following softkey functionality is available to the developer for the purpose of reordering or preserving the default functionality of the XML s...

Page 474: ...pplication by linking HTTP requests to menu items Text Menu Object Implementation The following is how you would implement the Text Menu object Softkeys 1 Select 6 Done XML Description AastraIPPhoneTe...

Page 475: ...3 Prompt Traffic Reports Prompt URI rss_to_xml pl URI MenuItem MenuItem Prompt Employee List Prompt URI employees xml URI MenuItem MenuItem base Prompt Weather Prompt URI http 10 50 10 52 weather pl U...

Page 476: ...XML Description AastraIPPhoneTextScreen destroyOnExit yes no Title Screen Title Title Text The screen text goes here Text AastraIPPhoneTextScreen XML example AastraIPPhoneTextScreen Title Screen Obje...

Page 477: ...ers and Strings Each parameter has a URL tag that is used to send information back to the HTTP server The label in the parameter tag is appended to the address in the URL tag and sent via HTTP GET Use...

Page 478: ...e Title Prompt Enter IP address or host name Prompt URL Target receiving the input URL Parameter parameter added to URL Parameter Default SoftKey index 1 Label Backspace Label URI SoftKey Exit URI Sof...

Page 479: ...Application Appendix G XML Example AastraIPPhoneInputScreen type IP Title Proxy Server Title Prompt Server IP Prompt URL http 10 50 10 53 script pl URL Parameter proxy Parameter Default Default Aastra...

Page 480: ...ing is how you would implement the UserInput object using Numbers Softkeys 1 Backspace 5 Cancel 6 Done XML Example AastraIPPhoneInputScreen type number Title Proxy Port Title Prompt Port Prompt URL ht...

Page 481: ...object using Strings in XML Softkeys 1 Backspace 2 Dot 3 Tri Mode key 4 Nextspace 5 Cancel 6 Done XML Example AastraIPPhoneInputScreen type string password yes Title SIP Settings Title Prompt Enter so...

Page 482: ...ct Implementation The following is how you would implement the Directory object in XML Softkeys 1 Dial 6 Done 2 Previous optional 5 Next optional XML Description AastraIPPhoneDirectory destroyOnExit n...

Page 483: ...1 Prompt URI 10 50 10 49 URI MenuItem MenuItem Prompt 9133i John Doe 2 Prompt URI 4326 URI MenuItem MenuItem Prompt 480i CT John Doe 3 Prompt URI 9982691234 URI MenuItem AastraIPPhoneDirectory XML Scr...

Page 484: ...ges scroll consecutively one at a time Messages remain displayed until they are removed by the server or the phone reboots The AastraIPPhoneStatus object feature is always enabled AastraIPPhoneStatus...

Page 485: ...ssage AastraIPPhoneStatus In this example the AastraIPPhoneStatus object sends the default behavior with the status message i e the status message is added to the scroll list Example 2 You can also us...

Page 486: ...p no or not present then the default behavior is no beep is heard when the object arrives to the phone Scroll Delay Option The IP phones support a scroll delay option that allows you to set the time d...

Page 487: ...o display anything Since the server forces phone firmware changes the AastraIPPhoneExecute object was implemented to send the reset command to the phone AastraIPPhoneExecute Object Structure The Aastr...

Page 488: ...the AastraIPPhoneExecute object as an object to create a blank display it has no affect on the IP phone It is made up of a blank URI You can use this feature when you need to press a key on the phone...

Page 489: ...and Example 2 for a sample HTTP post packet and php source code Example 1 POST HTTP 1 1 Accept image gif image x xbitmap image jpeg image pjpeg application vnd ms powerpoint application vnd ms excel...

Page 490: ...urlencode data post POST HTTP 1 1 r n post Host phone r n post Referer server r n post Connection Keep Alive r n post Content Type application x www form urlencoded r n post Content Length strlen xml...

Page 491: ...setting The phone recognizes this setting when parsing the HTTP header If the setting is present then it passes along the refresh timeout and the URL to the ParserData object which all XML screen obj...

Page 492: ...AastraIPPhoneTextScreen xs complexType xs sequence xs element name Title type xs string xs element name Text xs simpleType xs restriction base xs string xs minLength value 1 xs maxLength value 1000 x...

Page 493: ...pattern value yes no xs restriction xs simpleType xs attribute xs complexType xs element xs element name AastraIPPhoneInputScreen xs complexType xs sequence xs element name Title xs element name Promp...

Page 494: ...tory xs complexType xs sequence xs element name Title type xs string xs element name MenuItem minOccurs 1 maxOccurs 15 xs complexType xs sequence xs element name Prompt type xs string xs element name...

Page 495: ...chase date is to be provided with all telephone sets returned for warranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular t...

Page 496: ...ty Service Aastra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge Yo...

Page 497: ...t setting 27 BLF subscription period 35 Bridged Line Appearance BLA about BLA 39 configuring 40 C call forwarding 63 configuraton method for 65 configuring 65 enabling disabling 64 call waiting tone c...

Page 498: ...nfiguring 37 overview 37 dnd key 12 DSCP 14 24 DTMF out of band 53 DTMF playback configuring suppression for 24 DTMF suppressing playback 24 E empty key 13 encryption methods for 2 overview 2 procedur...

Page 499: ...T softkey 94 9112i and 9133i programmable key 100 Aastra Web UI 10 Action URIs 69 advanced SIP 53 audio transmit and receive adjustment settings 85 auto answer settings 82 BLF subscription period 89 b...

Page 500: ...ddial 10 repair 2 requirements IP phone 4 restarting IP phone 7 ring tone patterns used for 125 ring tone sets 120 configuring 121 ring tones 118 configuring 121 RTP configuring 50 54 silenace suppres...

Page 501: ...raIPPhoneStatus object 16 configuring in configuration files and Web UI 88 status message scrolling 16 configuring in configuration files and Web UI 89 T time servers configuring 32 ToS 23 ToS DSCP 14...

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Page 504: ...2006 Aastra Telecom Inc If you ve read this owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for tech...

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Aastra SIP 480i, Administrator'S Manual

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