Aastra POWERTOUCH 390 User Manual Download Page 2

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Using the Directory

The Directory can store up to 200
names and numbers, which are
displayed in alphabetical order.

Tip:

Store all your Directory

contacts the same way, either

first name first, or last name

first. This will make it easier to

find names and numbers.

DDING

a name and number

to the Directory:

1. Press the Directory button

2. Press the

AddNew

softkey.

3. Enter the number using the dial

pad. You can enter up to 24
digits. Hyphens will be
automatically added. If you need
to enter a pause (between your
voice mail number and password,
for example), press the

Pause

softkey. The pause icon will
appear. To program a number
that uses Flash, press the

Flash

softkey where it is required in the
number. The Flash icon will
appear.
Press the

Backspace

softkey or

to erase a number.

4. Press the

Save

softkey.

5. Enter a name using the letters on

the dial pad. See the following
instructions “

Entering Letters

and Characters

” to enter names

using the dial pad. The name can
have up to 16 characters,
including spaces.

Press the

NextSpace

softkey or

to move to the next letter or

add a space.
Press the

Backspace

softkey or

to erase a character.

6. Press the

Save

softkey. The new

entry now shows on the display.

Note

: You can also copy an entry

from the Callers List to the

Directory using the

button, before or after you

have changed it.

NTERING

Letters and

Characters

You can enter characters using the
telephone’s dial pad. To enter a letter,
press the key with that letter on it. If
the letter is the second one on that
key, press the key twice. For example,
to enter ‘R’, press

‡

three times.

The cursor will advance to the next
space after a delay of 2 seconds or if
you press a different key.
To change the case of a letter, press
the

ChangeCase

softkey, and then

enter the letter. By default the first
letter of a word or name will be
capitalized, and the letters following
will be lower case.
Special characters are entered by
pressing the

⁄

and the

keys.

Characters will appear in this order:

⁄

& , ( ) ` . _ - 1

# / \ @

†

These services may have different names in your area. Contact your telephone company

for details.

INDING

entries in the

Directory:

1. Once in the Directory, press

to scroll down and

to scroll

up one listing at a time. Hold
either key down to scroll
continuously.

2. Press a dial pad key to see listings

that start with that letter. For
example,

ﬁ

takes you to the

first “J” listing,

ﬁﬁ

takes you

to the first “K” listing.

HANGING

entries in the

Directory:

1. Find the entry you would like to

change.

2. Press the

Change

softkey.

3. To change the number, use the

Backspace

softkey or

erase digits. Use the dial pad to
add digits. Use the

Pause

softkey to insert a 2 second
pause. The pause icon will
appear.

4. Press

Save

to move to the name.

5. To change the name, use the

Backspace

softkey or

erase letters. Use the dial pad and
the

NextSpace

softkey to add

letters. Press the

ChangeCase

softkey to switch between upper
and lower case.

6. Press

Save

to save changes.

OPYING

from the Callers

List, the Redial List, or the
Display to the Directory:

1. Open the Callers List, Redial

List, or answer a call.

2. When the number is displayed

on the screen, press

If the entry includes a name and
number, the display will show

Saved: Directory

3. If the entry is a number only

(such as in the Redial List), you
will be prompted to enter a
name. Once you’ve pressed the

Save

softkey to save the name,

the display will show

Saved:

Directory

Icons

The display uses icons to convey
information about calls, Directory
entries, Callers, and services.

Icons in the Callers List:

You are viewing the Callers
List.

You answered the call when
it came in.

You did not answer the call
when it came in.

You were on another call
when this call came in.

You have returned the call
from the Callers List.

Icons in the Directory:

You are viewing the
Directory.

You pressed the

Flash

softkey, or Flash has been
programmed into a
number.

You pressed the

Pause

softkey or a pause (which is
about 2 seconds) has been
programmed into a
number.

Other List Icons:

You are viewing the Redial
List.

You are viewing the
Options List.

Icons in the Services List:

You are viewing the
Services list.

Press

for more

information.

Service information is being
downloaded to your
telephone.

Using the Redial List

The Redial List records the last 10
numbers you dialed.

EDIALING

a number:

1. Press

∑

to view the

Redial List.

2. Use the

˘¯

keys to move

the cursor to the number you
want to dial.

Using Services

The Model 390 telephone allows you
to access enhanced telephone
company subscription features and
services, which can include home
banking, catalogue shopping,
restaurant guides, and voice mail.
Services may be free or may have a
subscription cost. Contact your
telephone company for information.
The Services menu shows the services
that require subscription. Before
selecting a service, you must
download the service into your
telephone. Contact your telephone
company for information on
downloading services in your area.
Downloading a service is as simple as
dialing the subscription number and
following any voice prompts.
Your phone may be capable of
automatically dialing out to update
your subscribed features and services.
For more information on this ability,
contact your telephone company.
Some services may be available by
dialing them directly. You do not
have to download these services, but
you may wish to save them in your
Directory.

Note: Some options, such as the call

timer, may be disabled when

you are using a service.

Troubleshooting

What are services, and how do
I use them?

Services are provided by your telephone
company, and include basic features such
as Caller ID

†

. Other services can be

accessed through the

key, and

may include services such as Call
Forwarding

†

and Voice Mail

†

. Before using

your services, you must activate them by
contacting your local telephone company.
See the section “Using Services” for
more information.

I’m having trouble with
services I have subscribed to –
how do I get help?

Usually your telephone company supplies a
special number to call for activation of
your services. When you call this number,
you must follow the recorded instructions
carefully. This allows the telephone
company’s system to recognize your
phone and customize it with the services
you have subscribed to. If you have any
activation problems call your local
telephone company.

Why are there no prompts on
the screen when a Call Waiting
call comes in?

You must subscribe to Call Waiting
Identification

†

from your telephone

company.

Why is the light not coming on
with a new Voice Mail Message?

You must subscribe to the “Visual”
Message Waiting

†

service from your

telephone company for this function to
work.

Why don’t numbers I return
from the Callers List connect?

Incoming calls are recorded with the area
code attached, whether they are long
distance or local calls. You must remove
the area code from local calls in order to
call from the Callers List, or use the Area
Code option in the options list to have
local area codes automatically removed.
See the section “Customizing your
phone” for information about the Area
Code option.
Alternatively, you may need to add ‘1’
before long distance numbers in order to
dial long distance.

Why is my display blank?

Ensure that the power adaptor is fully
plugged into the electrical outlet, and that
the outlet is supplying power (you can test
this with another electrical device, such as
a lamp).

How do I set the time and
date?

If you subscribe to the Caller ID

†

service,

the first incoming call will update the
phone with the correct time & date.
Otherwise, use the Time/Date option in
the options list to manually set the time
and date.

Why can I only see 4 options
when the user guide says there
are 6?

The telephone screen will only show 4
options at a time. To see more, press the
down arrow button

How do I remove the stand
from the phone?

Place one hand on top of the phone, and
place the other hand on the top of the
stand. Pull the stand away from the
telephone. You will have to pull quite
forcefully, but this will not break the stand.

Can I turn the light on the
screen off?

No. You can only adjust the contrast of the
display.

Why are Callers not
identified on the display?

Caller ID information usually arrives
between the first and second ring. Let the
telephone ring at least once before
answering. Make sure you subscribe to
Caller ID

†

services from your local

telephone company.

Why can’t I dial a number in
the Callers List?

You must subscribe to a Caller ID

†

service

for names and/or numbers to be recorded
in the Callers List. If the number of the
caller is unknown or private, you cannot
return the call. Or, the number may
require an area code. Press the

EditNum

softkey to edit the number, then press the

Dial

softkey.

Why can’t I hear a caller or be
heard?

Increase the receiver or speaker volume.
Make sure the handset cord is inserted
securely into the jack. If the speaker light is
flashing, the call is muted; press the

key to turn mute off; the light

will be steady and not flashing.

Why does the telephone
wobble?

Make sure the cords are routed properly
through the stand, as indicated in the
Installation section. Check that the stand
has been properly snapped into place.

What does

Hold Msg

do?

This is an option available with some Call
Waiting

†

services. When you are on a call,

and another call comes in on Call Waiting,
you can press the

Hold Msg

softkey to

send a network message to the caller. The
message will ask the caller to hold, and tell
them that you will be with them shortly.
You can then answer the call at your
convenience. Contact your local telephone
company for activation information.

What does

Answ_CW

Switch

do?

This is an option available with some Call
Waiting

†

services. These softkeys allow you

to put the current call on hold, and answer
a Call Waiting call. You can then switch
between calls normally. Contact your local
telephone company for activation
information.

What is a softkey?

There are three keys on both the left and
right side of the display. They do different
things, depending on the command
displayed next to them. See the section
“How do I use softkeys?” for more
information.

If you’ve read this owner’s manual and consulted the Troubleshooting section and still
have problems, please call 1-800-574-1611 for technical assistance.
© Aastra Telecom 1999

P0903258 03

IALING

from the Directory:

1. Find the entry you would like to

call in the Directory.

2. Lift the handset to dial the

number, or press the

Dial

softkey or

⁄

to dial the

number using Handsfree.

ELETING

an entry in the

Directory:

1. Find the entry you would like to

delete.

2. Press the

Delete

softkey.

3. Press the

Delete

softkey again to

confirm.

ELETING

all entries in the

Directory:

Once you have deleted the Directory,
you cannot get entries back. You can
protect the Directory by locking it.
To permanently delete all entries in
the Directory:

1. Press the Directory button

to open the Directory.

2. Press the

DeleteList

softkey.

3. Press the

Delete

softkey to

confirm.

OCKING

the Directory:

You can lock the Directory so that
entries cannot be deleted or changed.
You cannot add entries to a locked
directory.

1. Press

2. Press

3. Press

•

. The display shows

Directory locked

To unlock the Directory:

1. Press

2. Press

3. Press

. The display shows

Directory unlocked

CTIVATING

services:

1. Dial the number provided by

your telephone company and
follow the prompts.

2. Once you have successfully

downloaded the services of your
choice, press the

key.

The Services menu appears.

3. Use the

˘¯

keys to move

the

indicator to the Service you

want to select.

4. Press the

Select

softkey to

activate the service next to the

indicator.

5. Once you have connected to the

service, follow the instructions
on the display.

6. To exit a service session, press the

Quit

softkey,

to leave the Services

List.

EACTIVATING

services:

You may deactivate a service by
contacting your telephone company.
You can delete a downloaded service
in the Services menu by selecting it
and pressing the

Delete

softkey.

The service will appear as

If you download another service, it
may overwrite any service displayed
as

3. Lift the handset to dial the

number, or press the

Dial

softkey or

⁄

to dial the

number using Handsfree.

ELETING

the Redial List:

1. Press

∑

to view the

Redial List.

2. Press the

DeleteList

softkey.

3. Press the

Delete

softkey to

confirm.

Advanced Features

REDIALING

a number:

Predialing lets you view a number
before you dial. Enter the number
using the dial pad and before lifting
the handset. Use the

Backspace

softkey or

to correct any errors. To

dial the number, lift the handset, press
the

Dial

softkey, or press

⁄

ANDSFREE

Calling:

The Handsfree feature allows you to
speak to someone without using the
handset. To dial using Handsfree,
enter a number and then press

⁄

or the

Dial

softkey. To

answer using Handsfree, press

⁄

when a call is ringing. To

switch between Handsfree and the
handset when the handset is off hook,
press

⁄

. When the handset

is on hook, press

⁄

disconnect a Handsfree call.
When Handsfree is on, the speaker
light turns on. When the speaker light
is on, press

at any time to

mute Handsfree. The speaker light
will flash and you will hear the caller,
but they will not hear you. To switch
between Handsfree and mute press

IMING

a call:

When you make or answer a call, the
Timer shows the elapsed time of the
call.

SING

Flash:

The

Flash

softkey allows you to

access telephone company subscribed
services, such as call waiting and
three-way calling. These services vary
from area to area, so contact your
telephone company for instructions
on using available services and your
Model 390 telephone. If these
instructions say to press the “hook-
switch” or “receiver button,” press the

Flash

softkey.

XTENSION

The

Extension in use

prompt

appears on the telephone display and
the light turns on when someone uses
another telephone on the same line.
This message also appears when the
telephone is not properly connected to
a phone line.

Display prompts

Instructions and information are

displayed on the large screen. If you

are unsure what a certain prompt

means, find it here, or see the

Troubleshooting

section for

additional information.

Directory is full

– The Directory

has 200 names and numbers in it.

You need to delete an entry before

you can add another entry.

Directory locked

– The Directory

has been locked, and you cannot edit,

add, or delete entries. See the section

“

Using the Directory

” for more

information.

Message Waiting

– Check for new

messages in your Voice Mail service

More ˆ

– Press

to see other

prompts.

Private name

Private Number

– The caller has requested that the

name (or number) not be shown.

Ringer is OFF

– No audible ringing.

To turn the ringer on again, press the

right side of

—

Unknown name

Unknown number

– The telephone company is unable

to provide the name (or number) of

the caller.

XX New caller(s)

– XX new calls

have been added to the Callers List

since you last checked it.

XX Call(s) bumped

– XX callers

have been deleted from the Callers
List to make room for new callers.

* You must subscribe to a Caller ID service
for this feature to work. Consult your
local telephone company for information.

* You must subscribe to a Visual Message
Waiting service for this feature to work.
Consult your local telephone company for
information.

Using the Callers List

The Callers List records the last 100
callers

, in the order they called. The

telephone display will indicate when
there are new callers.
When the Callers List is full, new
callers are added to the list, and the
oldest callers are deleted. In the
Callers List you will see the message

XX New caller(s), XX Call(s)
bumped

on the display.

IEWING

the Callers List:

1. Press the Callers button .
2. Press

and

to move up

and down in the Callers List.
Hold either key down to scroll
continuously.
You can also press the

Resume

softkey to see the last caller you
viewed the last time you entered
the Callers List.

3. Press the Callers button , the

Quit

softkey, or

any time to leave the Callers List.

Note

will also hang up a

caller if you are on a call.

ALLING

an entry in the

Callers List:

1. Find the entry you would like to

call in the Callers List.

2. Lift the handset to dial the

number, or press the

Dial

softkey or

⁄

to dial the

number using Handsfree.

OPYING

from the Callers List

to the Directory:

When the number is displayed in the
Callers List, press

. The

display will show

Saved:

Summary of Contents for POWERTOUCH 390

Page 1: ...esk surface 8 Install parts Line grooves Stand Phone cord Power adaptor Handset Handset cord Handset groove Number card lens Faceplate How do I use softkeys This telephone uses softkeys to give you co...

Page 2: ...ion section Check that the stand has been properly snapped into place What does Hold Msg Hold Msg Hold Msg Hold Msg Hold Msg do This is an option available with some Call Waiting services When you are...

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Aastra POWERTOUCH 390, User Manual

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