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 Content

41-001383-05 REV03 – 07.2014

v

Using a Headset

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Redial

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Mute

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Receiving Calls

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Answering an Incoming Call

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Sending an Incoming Call to Voicemail

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Handling Calls

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Placing a Call on Hold

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Transferring Calls

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Conferencing Calls

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Ending Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Managing Calls

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Directory List

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Callers List

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Account Configuration (DND and Call Forwarding)

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  109

Missed Calls Indicator

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Voicemail

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  125

Additional Features

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Display DTMF Digits

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  126

Play Call Waiting Tone

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Stuttered Dial Tone

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XML Beep Support

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Status Scroll Delay

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Switch UI Focus to Ringing Line

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Call Hold Reminder During Active Calls

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Call Hold Reminder (on single hold)

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Call Waiting Tone Period

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Preferred Line and Preferred Line Timeout

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Goodbye Key Cancels Incoming Calls

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Message Waiting Indicator

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Incoming Intercom Call Features

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Using Redial Key for “Last Number Redial”

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Group RTP Paging (receives RTP streams)

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Shared Call Appearance (SCA) Call Bridging

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Summary of Contents for Mitel 9143i

Page 1: ...Aastra Model 9143i IP Phone User Guide Release 3 3 1 Service Pack 4 41 001383 05 REV03 07 2014...

Page 2: ...nslate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or dis seminate or otherwise disclose...

Page 3: ...iguration 5 No Service 5 IP Phone Keys 6 Key Panel 6 Key Descriptions 7 Keypad Keys 9 Methods for Customizing Your Phone 10 Phone Options via the IP Phone UI 10 Phone Options via the Aastra Web UI 12...

Page 4: ...52 Busy Lamp Field BLF Key 53 BLF List Key 54 Flash Key 56 Automatic Call Distribution ACD Key for Sylantro Servers 57 Directed Call Pickup Group Call Pickup Keys 59 XML Key 62 Sprecode Key 64 Park Pi...

Page 5: ...r 124 Voicemail 125 Additional Features 126 Display DTMF Digits 126 Play Call Waiting Tone 127 Stuttered Dial Tone 128 XML Beep Support 129 Status Scroll Delay 130 Switch UI Focus to Ringing Line 131...

Page 6: ...ranty Warranty 1 Exclusions Warranty 1 Warranty Repair Services Warranty 1 After Warranty Service Warranty 1 Limited Warranty Australia Only Warranty 2 Repair Notice Warranty 2 Exclusions Warranty 2 W...

Page 7: ...143i SIP IP Phone Installation Guide Contains installation and set up instructions general features and func tions and basic options list customization This Installation Guide is included in the box w...

Page 8: ...rom the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect...

Page 9: ...screens The 9143i phone then checks settings and looks for new configuration and firmware updates for the phone from a server If a new update is found the phone displays the message Updating Configura...

Page 10: ...network the phone displays the Idle State screen The Idle State screen lists your name SIP screen name extension or phone number and day date and time The 1 in the upper corner in the above example i...

Page 11: ...tact your System Administrator for assistance No Service When the phone is not properly connected to the network or the account has not been configured by the Network Administrator the No Service or N...

Page 12: ...ion Images of the symbol keys and the symbol hardware platform are used throughout this document High Quality Speakerphone Line Call Appearance Keys Message Waiting Lamp Callers Key Goodbye Key Confer...

Page 13: ...the Options List without saving changes Hold Key Places an active call on hold To retrieve a held call press the call appearance key beside the light that is flashing Volume Control Key Adjusts the vo...

Page 14: ...your phone You can enter up to 200 entries into the 9143i Direc tory by adding them manually or by saving the number and name from other lists stored on your phone Each entry can contain a maximum of...

Page 15: ...Speed Dial Key on page 43 Press the keys associated with a called Interactive Voice Response IVR system Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials...

Page 16: ...rd 1 All 2 Busy 3 No Answer 4 All Off 5 All On The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Preferences 1 Tones Ring Tone T...

Page 17: ...System Administrator Option Number Option 1 Call Forward 1 All 2 Busy 3 No Answer 4 All Off 5 All On The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone De...

Page 18: ...Aastra Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 16 Using the Aastra Web UI Aastra Web UI 1 Open your web browser ente...

Page 19: ...Methods for Customizing Your Phone 41 001383 05 REV03 07 2014 13 The Status window displays for the IP phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking Log Off...

Page 20: ...to copy the Callers List and Directory List from your IP phone to your PC Reset Allows you to restart the IP phone when required Basic Settings Preferences Allows you to enable disable the following...

Page 21: ...Local Area Network LAN port information PC Port information if PC link exists Firmware version Error messages from the last reboot or startup Copyright information Use the following procedure to view...

Page 22: ...open the Aastra Web UI Use the following procedure to find your phone s IP address IP Phone UI 1 Press the key on the phone to enter the Option List 2 Select Phone Status and press the 4 key 3 Select...

Page 23: ...s view only It displays the status of your phone which includes the following Network Status Hardware Information Firmware Information SIP Account Status Aastra Web UI 1 Open your web browser enter th...

Page 24: ...h the SIP proxy server Example Backup Registrar Line SIP Account Status Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registere...

Page 25: ...r can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of co...

Page 26: ...tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure globa...

Page 27: ...eferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field ValidvaluesareAustralia Brazil Europe France Germany Italy Italy2 Malaysia Mexico Bra...

Page 28: ...pad OFF if you dial a number while the phone is on hook lifting the receiver or pressing the initi ates a call to that number Availability of feature dependant on your phone system or service provider...

Page 29: ...setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the key on the phone To switch from the headset to the handset...

Page 30: ...Date 4 Select Set Time 5 Using the keys on the keypad enter a time to set on the IP phone Use the 3 and 4 navigation keys to move backward or forward when entering the time Use the key to set either...

Page 31: ...WWW DD MMM DD MMM DD MM YYYY 8 Press Set to save the Date Format setting 1 Select Preferences 2 Select Time and Date 3 Select Time Zone 4 Select a Time Zone that applies to your area by using the nav...

Page 32: ...ure display on the phone s idle screen 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD...

Page 33: ...h Netherlands Norwegian Polish Portuguese Portuguese Brazilian Romanian Russian Slovak Swedish Turkish You can also configure the language to use when inputting values in the Aastra Web UI and the IP...

Page 34: ...y loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator 6 Press Set to set the languag...

Page 35: ...Alphabet Tables English French Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE S...

Page 36: ...QRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 W...

Page 37: ...PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 2ABC a 2abc 3 3DEF e 3def 4 4GHI 4ghi 5 5JKL 5jkl 6 6MNO 6mno 7 7PQRS7 7pqrs 8 8TUV 8t...

Page 38: ...Fran ais French Espa ol Spanish Deutsch German Italiano Italian Portugu s Portuguese Russian Nordic Note Available input languages are dependent on the configuration enabled by your System Administrat...

Page 39: ...he user password for your phone Changing your password ensures that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP Phone UI or...

Page 40: ...ord and press Done 5 At the Enter Again prompt re enter the new user password and press Done A message Password Changed displays on the screen Aastra Web UI 1 Click on Operation User Password 2 In the...

Page 41: ...he following procedure to reset a user password Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password i...

Page 42: ...key on your phone see Phone Lock Key on page 76 In the Aastra Web UI the Operation Phone Lock path also allows you to perform the following Reset a user password Clicking on the Reset key in the Reset...

Page 43: ...dialed quickly Some countries have a different emergency number for each of the different emergency services IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Lock and press E...

Page 44: ...e see Additional Features on page 126 Note Contact your local phone service provider for available emergency numbers in your area Emergency Number Description 911 A United States emergency number 999...

Page 45: ...hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation keys 3 and 4 to scroll left and right to the different call information...

Page 46: ...ates the key is configured to accept an XML application for accessing customized XML services You can also specify an XML key URL for this option Flash Indicates the key is set to generate a flash eve...

Page 47: ...ces Indicates the key is set to access Services such as Directory List Callers List Voicemail or any other XML applications set up by your System Administrator Phone Lock Indicates the key is configur...

Page 48: ...r of line keys see Multiple Line and Call Appearance Keys on page 39 You use the Aastra Web UI to set a programmable key as a line Configuring a Line Key Use the following procedure to set a Line key...

Page 49: ...the path Options Preferences Speed Dial Edit Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone dials auto matically after pres...

Page 50: ...lustrates the screen display After entering the number the prompt Use Save to end displays on the screen 3 Press Save to save the number as a speed dial key By default the phone automatically assigns...

Page 51: ...ect a key that is currently set as a speed dial key the speed dial information displays for you to edit 5 Press a non configured programmable key or keypad key 6 Enter a phone number or extension to a...

Page 52: ...reference IP Phone UI 1 Press the Save key The screen displays Save to 2 Select a Programmable key you want to save to 3 At the Enter Number prompt use the dial pad key to enter the number 4 Press th...

Page 53: ...te key You can save up to 16 letters and numbers on each programmable key entry 6 Press the Save key to finish Aastra Web UI 1 Click on Operation Programmable Keys Programmable Keys 2 Select from Key...

Page 54: ...Speed Dial 2 Select from Digit 1 through Digit 9 3 In the input box enter the phone number extension or speed dial prefix to apply to this Digit key If you enter a speed dial prefix you must enter th...

Page 55: ...u press a speed dial key for editing the phone restores all key LEDs to their previous state 4 Press a speed dial key you want to edit The speed dial edit screen displays Notes 1 If a number on the ke...

Page 56: ...ield edit the phone number extension or speed dial prefix to apply to this hard key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 I...

Page 57: ...eed Dial 2 Select from Digit 1 through Digit 9 3 In the input box edit the phone number extension or speed dial prefix for this Digit key If you enter a speed dial prefix you must enter the character...

Page 58: ...server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the progra...

Page 59: ...d line is off hook or unregistered The LED goes off when the line is idle You can set BLF on the programmable keys using the Aastra Web UI only BLF is not configurable from the IP phone UI Configuring...

Page 60: ...the monitored line is off hook or unregistered The LED goes off when the is idle When the monitored extension is ringing the LED flashes Example A receptionist has a 9143i running Broadsoft firmware...

Page 61: ...atch the list name configured Otherwise no values display on the 9143i screen and the feature is disabled Aastra Web UI 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 throug...

Page 62: ...this by setting the pro grammable key to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring...

Page 63: ...gain by pressing the Avail key An ACD timer expires set by your System Administrator You can also choose to manually change the phone status to unavailable by pressing the Unavail key on the phone The...

Page 64: ...ou must manually change the state to Available in order to start receiving calls 5 To temporarily stop receiving calls press the press 2 Unavail If you are on a call or miss a call that has been distr...

Page 65: ...hen an incoming call is received on any of these extensions the Operator presses the GCP key and is connected to the call If multiple incoming calls are received simultaneously the Operator press the...

Page 66: ...ing group must be configured on the server in order for a GCP key to function 1 Click on Operation Programmable Keys 2 Select a key for which to configure Group Call Pickup 3 In the Type field select...

Page 67: ...the DCP Key to pick up the call Ifthemonitoredextensionreceivesmultiple incoming callssimultaneously thephonedisplays alistofincomingcalls 2 Use the 2 and 5keys to scroll through the list to select a...

Page 68: ...ML URI and a Services label using the following XML fields XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone The phone performs an HTTP GET Contact your...

Page 69: ...s to apply to this key If you specify multiple URIs in the Value field a list of XML applications appears for selection after pressing the XML key Note Contact your System Administrator for the approp...

Page 70: ...nu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the programmable key For user input services fol...

Page 71: ...by the applicable value to pickup the call Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI Users can make changes to customize th...

Page 72: ...l using the next procedure and press the Park programmable key again to retry step 2 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup progra...

Page 73: ...ress the key configured for LCR and the phone dials the last call you received When you configure an LCR key the label LCR displays next to that key on the IP phone When the Sylantro server detects an...

Page 74: ...r both Pressing the Call Forward key on the phone accesses the Call Forward Menus The menus that dis play are dependant on the Call Forward mode Account default Phone or Custom configured for the phon...

Page 75: ...lind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension uncondi tionally disregarding the status of the monitored extension If...

Page 76: ...ation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select BLF Xfer 4 In the Value field enter the monitored extension or the extension to transfer calls to fo...

Page 77: ...the Speeddial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by press ing t...

Page 78: ...ys on the phone allowing you to abort the conference speed dial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavail able briefly displays whe...

Page 79: ...whereby you will be able to listen to the new messages The Speeddial MWI key can be configured through the Aastra Web UI Configuring a Speeddial MWI Key Aastra Web UI 1 Click on Operation Programmable...

Page 80: ...Key for Outgoing Intercom Calls Reference For more information about incoming intercom calls see Incoming Intercom Call Features on page 140 For more infor mation about outgoing intercom calls see Tro...

Page 81: ...istrator for more informa tion To configure a Services key you must configure a key with the function Services Use the following procedure to configure a key as a Services key using the Aastra Web UI...

Page 82: ...an option from the Services Menu 3 To cancel a Service press Aastra Web UI 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select Phone Loc...

Page 83: ...P Phone UI 1 Press the Lock programmable key The phone locks TheLEDfortheprogrammablekeyANDtheMessageWaitingLampilluminatesteadyON An Unlock labelappears next to the programmable key you just pressed...

Page 84: ...ng and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 141 Configuring a Paging Key Aastra Web UI 1 Click on Operation Programmable Keys Programmable...

Page 85: ...oming pages 2 For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 1 On the IP Pho...

Page 86: ...ific key You do this by setting the key to none If a particular key is not defined it is ignored Setting a None Key Use the following procedure to configure a None key on the 9143i IP Phone Aastra Web...

Page 87: ...cedure to delete a programmable key function using the Aastra Web UI The function is deleted from the IP phone memory Aastra Web UI 1 Click on Operation Programmable Keys Programmable Keys 2 Select a...

Page 88: ...e pressed Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset Your phone must be in either the Speaker or Speaker Headset audio mode...

Page 89: ...ist 2 Select Preferences and press 4 3 Use 2 to scroll down to Set Audio and press 4 to select 4 Press 2 to scroll down to Headset Mic Volume and press 4 to select 5 Use 2 to scroll down the list and...

Page 90: ...speed dial a specific number Contact your System Administrator for more information IP Phone UI 1 If you are off hook and press the telephone automatically dials the last number you called 2 If you ar...

Page 91: ...r handsfree The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press IP Phone UI 1 Press 2 Press 2 and 5 to find the item you want to delete...

Page 92: ...to Voicemail You can send an incoming call directly to voicemail without answering the call To do this press without pick ing up the handset If you re already on the phone your incoming call should go...

Page 93: ...the call is held at the phone When on Hold To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line y...

Page 94: ...ing party you can either complete the transfer or cancel the transfer to go back to the original call Pre Dial Live Dial Mode By default when users are initiating a conference call or transfer they wi...

Page 95: ...eak with the Party 2 before either pressing the Transfer key or Goodbye key or hanging up the handset to transfer Party 1 to Party 2 1 Connect to Party 1 if not already connected Party 1 is the party...

Page 96: ...ator must enable this method The Conference key is located on the front panel on your phone Local Conferencing The 9143i phone supports up to 3 parties including yourself in a conference call This is...

Page 97: ...the number to the dial plan or wait for the set digit timeout In the default pre dial mode users are able to edit the destination number prior to dialing whereas in live dial mode they are not able t...

Page 98: ...mber of Party 3 Note Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout 6 Wait for Party 3 to answer...

Page 99: ...illustration as a reference Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers IP Phone UI Note When Centralized Conferencing is enabled on your phone local confere...

Page 100: ...s the Conf Key to add Party 4 to Conference 1 11 Press the Line Key that has Conference 1 12 Press the Conf Key to join all parties Parties 1 through 4 on Conference 1 13 To add more parties repeat st...

Page 101: ...already connected for example if your caller is on hold Press or the line call appearance key of the active call to end the call If connected through the handset you can also place the handset back on...

Page 102: ...sing Your Directory Use the following procedure to access your Directory List Use the following illustration as a reference IP Phone UI 1 PresstheDirectoryKey Thedirectorydisplaysthenumberofentriesiny...

Page 103: ...ist Use the following procedures to add a new entry to the Directory List Use the following illustration as a reference 4 To dial the displayed number press or just lift the handset or press any Line...

Page 104: ...You can exit the entry process any time by pressing the key or the Directory Key 1 Press the Save Key The Save to prompt displays 2 Press the Directory Key The Enter Number prompt displays 3 Enter a...

Page 105: ...to scroll through the list to find the name 3 To begin editing press 3 Press 3 again to erase the numbers or letters to the left or use the dial pad to enter additional digits or characters once you h...

Page 106: ...irectory List Use the following illustration as a reference Delete a Single Entry IP Phone UI 1 Press the Directory key 2 Press 2 and 5 to find the entry you want to delete 3 Press the Delete key The...

Page 107: ...s prompt displays 3 Press the Delete key again to erase all entries from the Directory List The Directory empty prompt displays IP Phone UI 1 Press the Callers List key 2 From the Callers List scroll...

Page 108: ...on The file displays the name phone number and line number for each Directory entry IP Phone UI 1 Press the Redial List Key 2 From the Redial List scroll through the list to find the name and number t...

Page 109: ...Web UI Aastra Web UI 1 Click on Operation Directory 2 In the Directory List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to d...

Page 110: ...ded to the list since you last checked it Callers List Screen Display Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML...

Page 111: ...50055 Jun 8 2 41pm 2X 2x indicates this caller has called twice The display shows the date and time of the last call from that caller IP Phone UI 1 Press the Callers List Key Press 2 and 5 to move thr...

Page 112: ...call on your list 3 Press any key on the dial pad to begin editing Note A number symbol will be entered in the number field corresponding to the dialpad key you pressed This number symbol can be delet...

Page 113: ...stores the callerlist csv file to your computer in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Callers List...

Page 114: ...Web UI Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to do...

Page 115: ...a DND key on the phone using the Aastra Web UI at the path Operation Programmable Keys You can enable and disable DND by toggling the key or by setting DND for a specific account at the path Basic Se...

Page 116: ...Sets DND for a specific account DND key toggles the account in focus on the phone to ON or OFF phone default SetsDNDONforallaccountsonthephone DNDkeytogglesallaccountsonthephonetoONorOFF custom Sets...

Page 117: ...count allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts con figured on the phone In the sc...

Page 118: ...RIGHT and LEFT arrow keys to scroll through each account 1 PresstheDNDkeytotoggleDNDONorOFFforallaccountsonthephone TogglingtoONenablesDNDonallaccounts on the phone Toggling to OFF disables DND on all...

Page 119: ...phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aas...

Page 120: ...te If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone Key LED Behavior for All Modes MWI LED Behavior for All M...

Page 121: ...gs The changes takes affect immediately without a reboot 4 Click on Basic Settings Account Configuration The illustration above shows 2 accounts configured on the phone Accounts must be set up by your...

Page 122: ...all accounts on the phone When enabling a CFWD state you must specify a phone number for the phone to CFWD to The number you specify applies to all accounts of the same mode 2 Number and name of acco...

Page 123: ...Ans for an account and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled a...

Page 124: ...eceives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call if there is no answer 12 Press SE...

Page 125: ...WD All on the phone and forwards all incoming calls to the specified number Busy Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been enabled OR if the phon...

Page 126: ...CHANGE 8 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 9 Press...

Page 127: ...Screenname2 andScreenname3 arethreeaccountsconfiguredonthephone AllthreeaccountshaveCFWDenabledasindicatedbythe CFWDAll CFWDBusy and CFWDNoAns messages Press the Call Forward key The CFWD Account scre...

Page 128: ...ecified number if the call has not been answered for a specified number of rings The phone number can be different between accounts Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or...

Page 129: ...henthephonereceivesanincomingcall andcallforwardisconfiguredonthephone thephoneringsthenumber of times you specify in the No Rings screen and then forwards the call 12 Press SET to save the change 13...

Page 130: ...the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the number New Call...

Page 131: ...pse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Vo...

Page 132: ...one is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or or from a p...

Page 133: ...the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone Aastra Web UI Note Play Cal...

Page 134: ...nfigure this feature using the Aastra Web UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone Aastra Web UI Note Stuttered Dial Tone is ena...

Page 135: ...s set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in th...

Page 136: ...erences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aa...

Page 137: ...e the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the...

Page 138: ...he active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls in the Aastra Web UI Configuring Call Hold Reminder Du...

Page 139: ...lly for the single call on hold When disabled no reminder ring splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hol...

Page 140: ...sable this feature in the Aastra Web UI Configuring Call Waiting Tone Period Use the following procedure to configure Call Waiting Tone Period Aastra Web UI 1 Click on Basic Settings Preferences Gener...

Page 141: ...e phone switches back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls th...

Page 142: ...values are None disables the preferred line focus feature 1 through 9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches...

Page 143: ...eter pressing the Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the 9143i displays Ignore on the LCD For t...

Page 144: ...incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second...

Page 145: ...phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a speci...

Page 146: ...efault Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the...

Page 147: ...isturb DND to ignore any incoming pages For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 140 If this parameter is...

Page 148: ...Aastra Web UI Aastra Web UI 1 Click on Basic Settings Preferences Group Paging RTP Settings 2 In the PagingListenAddresses text box enter the multicast IP address es and port number on which the phon...

Page 149: ...ties in a bridge or one to one call hear an audible beep when another party has joined the call If a phone is configured for SCA bridging and it attempts to join a call but the account on the server d...

Page 150: ...active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small Circle None Sei...

Page 151: ...e the same way you would on a reg ular telephone Other Features A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact yo...

Page 152: ...allation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume key when...

Page 153: ...restart the IP phone You can restart the phone from the IP phone UI or through the Aastra Web UI See Restarting Your Phone on page 36 for more information How do I lock my phone You can lock your pho...

Page 154: ...ages and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage or...

Page 155: ...s to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This war ranty...

Page 156: ...ds or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the go...

Page 157: ...smania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT...

Page 158: ...enhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE...

Page 159: ...o NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PY...

Page 160: ...2014 TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatic...

Page 161: ...2 calls managing 96 calls placing on hold 87 calls receiving 86 calls transferring 88 conference calls 90 conference key 7 conferencing ending 95 pre dial and live dial mode 91 transfer remaining part...

Page 162: ...s key 75 speaker mode 23 speaker headset mode 23 speakerphone using 82 speeddial configuring key for 43 configuring prefix for 43 creating from Keypad Speeddial in Web UI 48 creating from phone keypad...

Page 163: ...nd or unlawful use While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information cont...

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