Aastra ITE-760 User Manual Download Page 111

Page: 111 / 111

ITE-760 User Guide

Aastra - 2568-004

Appendix II
Troubleshooting

Troubleshooting

The following table represents the more common problems found with a phone, and
provides possible causes.

Problem

Possible Cause

No display

•

Check for dial tone

•

Check the connection to the phone jack

•

Check that the other phones in the system are operating

•

Check the setting of display contrast

No dial tone

•

Check the connection to the phone jack

•

Check the connection of the handset and/or the headset

•

Check that other phones in the system are operating

•

Check volume setting of handset, speaker, or headset

No sound in the
handset

•

Check the volume setting of the handset, speaker, or
headset

Cannot dial out of the
system

(External Calls)

•

Check that you have the rights to make external calls

No voice messages
received

•

Check your connection to the voice mail system

•

Check your welcome message or voice signature record on
the voice mail system

•

Check activation of call forwarding to your voice mailbox

The phone is not
ringing

•

Check the volume of the ring melody

•

Check Call Forward settings

Summary of Contents for ITE-760

Page 1: ......

Page 2: ...M M Proprietary Information and Contents ii Aastra 2568 004 ...

Page 3: ...end email to techpubs aastraintecom com What to Expect when Contacting Company Technical Publications will email responses to customers within seven business days of the contact Note that product support is not available through this email address For product support contact the Aastra Intecom Customer Service Center CSC at 1 800 729 1872 Aastra Intecom may use or distribute review comments and in...

Page 4: ...tory of this publication Revision Number Date Completed Point of Contact Description 004 04 05 B Marsh Rebranded to Aastra Replaced old phone drawing with new for LED phones 003 08 04 L Pritchett Removed Analog Option Board Reference 002 01 04 Bev Marsh ITE 760 User Guide 001 06 03 Bev Marsh Procedures for ITE 760 use ...

Page 5: ...s Publication xiii Audience xiii Publication Organization xiii Conventions Used In This Publication xiii References xiv Chapter 1 Basic Information 1 ITE 760 Description 1 Features 1 Using the ITE 760 2 The ITE 760 2 Expansion Module Accessory 3 Recommendations and Safety 3 Connections 3 Environment 3 CE Marking 3 Maintenance 3 ITE 760 Connections 4 ITE 760 Diagram 5 Key Description 5 The Navigato...

Page 6: ...nal Directory 10 Dial by Name from the System Directory 10 Dial with Abbreviated Dial 10 Dial with Auto Dial 10 Dial with Redial 10 Dial with the Incoming Calls Log 11 Answer a Call 11 End a Call 11 Chapter 2 Phone Settings 13 Display Contrast 13 Ring Melody and Volume Settings 13 Choose the Ring Melody and Volume 14 Choose Privileged Ring Melody and Volume 14 Listening Volume 15 Key Beep Volume 1...

Page 7: ... Dial Number 22 Other Softkeys Used with Abbreviated Dial 23 Modify an Abbreviated Dial Number 23 Use the Directory Key to dial an Abbreviated Dial Number 23 Use the Abbreviated Dial Feature Key 24 Display Abbreviated Dial Numbers 24 Answer Release 25 Use the Answer Release Key 25 Auto Dial 26 Program an Auto Dial Key 26 Other Softkeys Used with Auto Dial 27 Modify an Auto Dial Number 27 Use an Au...

Page 8: ... Call Mark 35 Mark a Call 35 Call Park 36 Park a Call 36 Pick Up a Parked Call from Any Phone in the System 36 Call Pickup 37 Pick up a Call as Member of a Call Pickup Group 37 Pick up a Call by Dialing the Extension Number 37 Call Waiting 38 Accept a Call Waiting 39 Alternate Between Calls 39 Return to the Holding Party when One Party Hangs Up 40 Callback 40 Place a Callback on a Busy Extension 4...

Page 9: ...ten 48 Add Group Listen Parties to a Conference 48 Rejoin the Conference 49 Hold 49 Place a Call on Hold 49 Retrieve a Party on Hold 50 Place a Call when a Party is On Hold and Alternate Between Calls 50 Toggle between Held Calls 51 Hotline Conference 51 Initiate a Hotline Conference Call 51 Accept a Hotline Conference Call 52 Hotline 52 Use Hotline 52 Intercom 52 Place an Intercom Call 53 Answer ...

Page 10: ... Redial 59 Use the Redial Softkey 60 Use the Green Key and the Outgoing Calls Log 60 Use the Last Number Redial Feature Key 60 Display the Redial Number 60 Display using the Outgoing Calls Log 61 Transfer 62 Initiate an Announced Transfer 62 Initiate an Unannounced Transfer 62 Return to the Transferred Party 63 Return to Transferred Party after Connection to Voice Mail 63 Voice Mail 64 Message Key...

Page 11: ... GSM and DECT Information 74 Enter the Free Number Information 74 Incoming Calls Log 75 Message Key Lamp Status 75 Access the Incoming Calls Log 76 Display Call Records 76 Place a Call from the Incoming Calls Log 77 Store an Incoming Calls Record in the Private Directory 77 Delete a Record from the Incoming Calls Log 78 Delete all Records in the Incoming Calls Log 78 Outgoing LNR Calls Log 79 View...

Page 12: ...85 Feature Codes 85 Numeric Feature Codes 86 Chapter 7 Telephone Tests 87 Telephone Tests 87 Basic Procedures 87 Basic Telephone Self Test 87 Key Lamp Test 88 Informational Tests 89 System Tone Tests 90 Appendix I Glossary 93 Glossary 93 Appendix II Troubleshooting 97 Troubleshooting 97 ...

Page 13: ... Provides procedures for the features Chapter 5 Directories and Logs Provides information the phone directories and logs and the System Name Number directory Chapter 6 Feature Codes Defines the feature codes Chapter 7 Telephone Tests Provides procedures for phone tests Conventions Used In This Publication This manual uses the following publication conventions to help you identify different types o...

Page 14: ...keep from destroying Provides information to ensure that you avoid danger death or permanent damage to a system DO NOT touch exposed wires Action column In a step action result table contains an instruction Type SPAR Result column In a step action result table contains anything important that the action causes to happen The console displays the new parameter values References The following publica...

Page 15: ...ecific functions that change according to the state of the phone 20 Feature Keys Provide access to features auto dial numbers etc Navigator Keys Provide access to call handling and phone administrative functions LED key lamps for Feature Key status Show the status of the feature such as Incoming call Call waiting Call connected or function activated Line free or function deactivated Private Direct...

Page 16: ... want to use before lifting your handset or pressing the speaker button The Red key will terminate or abort any process or function You can initiate a call with the Speaker key but you cannot hang up a call using the Speaker key The Red key must be used to disconnect a call You can use your phone to make voice and data calls at the same time When talking on an extension that is shared by others yo...

Page 17: ...pan M6880 Series PBX Environment The ITE 760 must be operated at temperatures between 42 F and 113 F Do not install the phone in a damp room or near a water source CE Marking This marking on the bottom of the phone certifies the conformity of the equipment with the regulations that apply in accordance with the directive R TTE 1999 5 EC Maintenance The ITE 760 telephone will retain its new appearan...

Page 18: ...apter 1 Basic Information 4 Aastra 2568 004 ITE 760 Connections ITE 760 Connections ITE Digital Line Connector at the back of the phone NOT USED Headset Connector Handset Connector Expansion Module Connector ...

Page 19: ...icrophone ITE 760 Numeric Keypad 0 1 2 ABC 3 DEF 5 JKL 6 MNO 4 GHI 8 7 PQRS 9 WXYZ R Feature ButtonLEDs Key Description The Navigator The Navigator allows you to scroll through the different menus that make up a selection Navigator Description The Navigator is made up of four direction keys and one central key Navigator Keys Key Symbol Description And Used to display a selection or a record in a d...

Page 20: ...numbers and features Speaker Key Enables the speaker mode Mute Key Cuts off the microphone in the handset headset or speaker so that you can talk without the caller hearing you R Key Functions as a Hold key during a call Accesses the voice mail system when the phone is onhook Alphabetic Keypad The ITE 760 is equipped with a 31 key alphabetic keypad that is located under the cover at the bottom of ...

Page 21: ...ter where the text is to be inserted and enter the new characters Key Lamp Symbols The following table describes the key lamp symbols used for the LED key lamps Key Lamp Description The key lamp is OFF The key lamp is blinking The key lamp is flashing The key lamp is ON steady Message Key Lamp The Message key lamp is located to the right of the softkeys The following table describes the symbols th...

Page 22: ...d Tone Dial Tone You can begin dialing High Pitched Tone Outside Dial Tone You have dialed the access code for an outside call usually a 9 Medium Pitched Tone Modem Tone You can make a data call BuzzBuzz Busy The number that you dialed is busy BuzBuzBuzBuz Fast Busy You action is not accepted by the system 1 Beep Input Prompt Tone The system is waiting for your input 2 Beeps Confirmation Tone The ...

Page 23: ...ber _____ You have parked a call This number must be dialed to retrieve the call Extension _____ is not in service You have dialed a non working number Invalid Invalid You have dialed incorrectly Depress CALLBACK to queue call All outgoing lines are busy You may queue the call and hang up All lines busy please hold All outgoing lines are busy Your call is queued automatically and you may stay on t...

Page 24: ... Step Action Result 1 Dial the extension number The call is placed Place an External Call Your system administrator will provide you with dialing codes and calling limitations Step Action Result 1 Dial the outside access number usually a 9 2 Dial the external number The call is placed Dial by Name from the Personal Directory See Private Directory Dial by Name from the System Directory See System N...

Page 25: ...ng Calls Log Answer a Call Condition There is a call ringing in at your extension Step Action Result 1 Lift the handset Or Press The call is answered End a Call Pressing the Speaker key does not disconnect a call Step Action Result 1 Hang up the handset Or Press The call is disconnected ...

Page 26: ...M M Chapter 1 Basic Information 12 Aastra 2568 004 ...

Page 27: ...ts the programming function Ring Melody and Volume Settings The following table describes the ring melody and volume settings Category Settings Description Ring Melody 16 Melodies The ring melody for normal calls Ring Melody Volume 8 Levels 0 volume setting turns the volume off entirely Privileged Ring Melody 16 Melodies A different ring melody for incoming calls from parties that are stored in th...

Page 28: ... melody is played The display indicates the melody number 5 Press 6 Press Or Each time a key is pressed the melody is played at the corresponding volume The display indicates the melody volume number 7 Press The setting is confirmed and stored 8 Press Exits the Programming function Choose Privileged Ring Melody and Volume Step Action Result 1 Press 2 Press 4 Times 3 Press 4 Press 2 Times ...

Page 29: ...g is confirmed and stored 9 Press Exits the Programming function Listening Volume You can adjust the listening volume during a call according to the mode used handset headset hands free or speaker mode There are 8 volume levels for all modes Step Action Result 1 Press Or While in conversation The volume is raised or lowered accordingly Key Beep Volume Each time a key is pressed you hear a beep The...

Page 30: ...M M Chapter 2 Phone Settings 16 Aastra 2568 004 Step Action Result 1 Press Or A new beep volume each time a key is pressed The last volume change made is the volume that is stored ...

Page 31: ...0 Press The Speaker key lamp is flashing for 6 seconds 11 Hang up the handset within 6 seconds If you do not hang up the handset while the key lamp is blinking the call will continue in the handset mode and the Speaker key lamp will be on steady If you hang up while the Speaker key lamp is on steady the call will disconnect The Speaker key lamp goes on steady The conversation is heard through the ...

Page 32: ... Mute Feature Condition You are on a call Step Action Result 1 Press The Mute key lamp is on Your voice will not be picked up by the microphone 2 Press The Mute key lamp is off You are able to verbally participate in the call Hands Free Auto Answer The Hands Free Auto Answer HFA feature automatically connects to incoming calls without any intervention from the user and turns off automatically when...

Page 33: ...o one at the phone to talk to the caller Activate Hands Free Answer Condition The phone is onhook Step Action Result 1 Press 2 Beep confirmation tone HFA key lamp ON Speaker key lamp ON The feature is activated 2 Press Silence Speaker Key lamp OFF You are ready for the next call Deactivate Hands Free Auto Answer Step Action Result 1 Press HFA key lamp OFF Speaker key lamp OFF The feature is deacti...

Page 34: ...already activated Step Action Result 1 Ring and or warning tone in headset The call is automatically answered HFA key lamp flashing when calling party is on the line Speaker key lamp ON 2 Talk to the calling party End a Call with Hands Free Auto Answer Activated Step Action Result 1 The caller hangs up HFA key lamp OFF 2 Press The call is terminated ...

Page 35: ... The Abbreviated Dial feature key If you have more than one line on your phone you must store the abbreviated dial number on each line from which it will be accessed Stored numbers must contain the complete phone number including any access number that is used to connect to an outside line usually a 9 When you dial the access number you will hear outside dial tone before you input the number The s...

Page 36: ...n Result 1 Press The display alternates between And 2 Press If you have more than one extension on your phone the display alternates between And 3 Press 4 Dial the Abbreviated Dial reference number 0 9 5 Press 6 Dial the Abbreviated Dial number including all access codes 7 Press The Abbreviated Dial number is saved Or ...

Page 37: ...repositions the cursor Erases all digits and allows you to reenter the number Exits the programming function Modify an Abbreviated Dial Number Use the same procedure above to modify Abbreviated Dial numbers Use the Directory Key to dial an Abbreviated Dial Number Step Action Result 1 If you have more than one line Press If you have only one line Press Only 2 Press Extension key lamp ON 3 Dial the ...

Page 38: ...3 Dial the abbreviated dial reference number 0 9 Abbreviated Dial key lamp remains OFF The number is automatically dialed Display Abbreviated Dial Numbers The Display feature key is used to display your Abbreviated Dial numbers Step Action Result 1 If you have more than one line Press Before using the Abbrev Dial key If you have only one line Go directly to Step 2 2 Press Display key lamp ON 3 Pre...

Page 39: ... a call or get dial tone by pressing a feature key This key can also be used with a headset When using a headset with Auto Answer activated use the ANSW RLSE key to get dial tone for placing a call or to hang up After using the ANSW RLSE key make sure the key lamp is OFF If it is not press the ANSW RLSE key twice to answer the next call Use the Answer Release Key Step Action Result 1 Press To go o...

Page 40: ...input the number A dial pause symbol the star can be inserted into long distance numbers A dial pause is the time spent waiting for dial tone or a computer tone The pause time is stored by using the symbol which is a system setting and may be set for one to seven seconds Each star counts as one digit of the total 28 digits A stored number cannot be erased but you can remove or change a number by s...

Page 41: ...the current input and allows you to keep the prior setting Erases the last digit displayed and repositions the cursor Erases all digits and allows you to reenter the number Exits the programming function Modify an Auto Dial Number Use the procedure above to modify an auto dial key Use an Auto Dial Number Step Action Result 1 Lift the handset Or Press 2 Press The number is automatically dialed ...

Page 42: ... have a higher priority assigned to the phone than both parties being overridden A phone set on Do Not Disturb that gives the caller a busy signal can be overridden by a Busy Override call providing that Busy Override feature is allowed and the phone has a lower priority than the overriding party The overriding party hears a constant steady dial tone for 15 seconds or until the extension called is...

Page 43: ...n you will continue to hear a busy tone or Call Waiting tone 3 Press Until the called party hangs up or until the 15 second time limit is reached Busy Override key lamp ON 4 Wait on the line Talk with the called party Buzz Status The optional Buzz Status feature allows a voice connection on a Buzz Status line between one Buzz user and one or more Status users by pressing either a Buzz or Status fe...

Page 44: ...ey lamp next to the Buzz key does not indicate when the Status counterpart is using the phone Features such as Hold or Transfer cannot be used on the Buzz Status line Buzz Status calls can ring on a phone that has activated Do Not Disturb Place a Buzz Call to a Status User Press the Buzz or Status key before lifting the handset or pressing the key Step Action Result 1 Press Buzz key lamp OFF 2 Lif...

Page 45: ... Call to a Buzz User Step Action Result 1 Press Status key lamp ON 2 Lift the handset Or Press The call is placed to the Buzz party Answer a Call from a Buzz User Conditions The Status key lamp is flashing The Status line is ringing Step Action Result 1 Press Status key lamp ON 2 Lift the handset Or Press You are connected to the Buzz party ...

Page 46: ...warded separately If you have more than one extension press the Extension key first Program Call Forward Assign a call forward number to an extension to be used with the Call Forward feature key Step Action Result 1 Press The display alternates between And 2 Press If you have more than one extension the display alternates between And 3 Press If number is not assigned Or If number is assigned ...

Page 47: ...he call forward destination number 6 Press Or Press Call Forward key lamp ON All calls will be forwarded to the new number 7 Press Or Press Exits the Programming function Turn Off Call Forward using Softkeys Conditions The line that you select is already forwarded Step Action Result 1 Press 2 Press 3 Press 4 Press Call Forward Key lamp OFF ...

Page 48: ...nd allows you to keep the prior setting Erases the last digit displayed and repositions the cursor Erases all digits and allows you to reenter the number Exits the programming function Set up Call Forward with the Feature Key Step Action Result 1 If you have more than one line Press 2 Press 2 Beeps 3 Dial the Call Forward destination number Call Forward key lamp ON 2 Beep confirmation tone ...

Page 49: ...e line When you hear static echo low volume etc on an outside external call you can use the Call Mark feature key to mark the call This provides troubleshooting information to technicians Mark a Call Condition You are connected to an outside call that has problems with static echo low volume etc and this problem needs to be reported Step Action Result 1 Press The call is marked and a notification ...

Page 50: ...k a Call Condition You are already on a call that needs to be parked Step Action Result 1 Press You can also use the ACCESS key and the feature code 9 Call Park number and then silence The call is parked and you can place and receive calls To hear the number repeated immediately press the again 2 Hang up Or Press 3 Write down the Call Park number Pick Up a Parked Call from Any Phone in the System ...

Page 51: ...trator for information regarding members of your Call Pickup Group When two phones are ringing at the same time the phone that was ringing first is picked up That call can be put on hold while the second call is picked up If you hear a fast busy tone after trying to pick up a call either you are not assigned to that group or another group member picked up the call Pick up a Call as Member of a Cal...

Page 52: ...all waiting at a time If another party calls they will hear busy tone or ringing if the call is programmed to ring on another extension The Call Waiting tone is heard one time only and only on the extension that is called However if you receive more than one call during a phone conversation you will hear a call waiting tone for each call Internal callers dialing a busy extension hear a ring beep t...

Page 53: ...st party is placed on hold 2 Hang up Or Press 3 Lift the handset Or Press Extension key lamp flashing indicating a Caller 1 is on hold You are connected to Caller 2 Alternate Between Calls Conditions Caller 1 is on hold You are in conversation with Caller 2 Step Action Result 1 Press Or Press Caller 2 is placed on hold You are in conversation with Caller 1 Extension key lamp is flashing indicating...

Page 54: ...ft a callback on your phone the softkey is displayed in the menu If a callback is left on a line other than your prime line it will display only after you select the line Each extension can have 10 callbacks Callbacks are returned on a first in first out basis If you try to leave a callback on an extension that has already received 10 callbacks you will hear a fast busy tone If there is no answer ...

Page 55: ...that places the callback cannot cancel the callback Place a Callback on a Busy Extension Step Action Result 1 Lift the handset Or Press 2 Dial the extension number Busy tone or call waiting tone Example display 3 Press 2 beep confirmation tone The callback is placed 4 Hang up Or Press Answer a Returned Callback Conditions The Extension and Callback key lamps are flashing indicating that a callback...

Page 56: ... your phone Conditions The key lamp is flashing on the extension where the callback has been placed Step Action Result 1 Lift the handset Or Press 2 Press The phone rings at the extension that placed the call Display a Callback Step Action 1 Press Repeatedly if there is more than one If the date and time stamp is set up on your system you will see the information displayed after the name and numbe...

Page 57: ...by pressing a feature key You can cancel callbacks and unanswered transfers or conference calls Use Cancel Step Action Result 1 Press The dialing sequence has been canceled and you may start dialing again Conference The Conference key allows up to seven parties to be joined in a conference call One system user must support a conference A user can be a participant in the conference or can be a non ...

Page 58: ... as a call waiting party on an internal conference member s phone The Conference feature key or the CnfHold softkey can be used to place a conference on hold For example when accepting a Call Waiting The Hold key does not put a conference on hold When a conference is on Conference Hold or when additional parties are being added to the conference the remaining parties can continue talking Conferenc...

Page 59: ... conference on hold to allow you to add another party or make another call Step Action Result 1 Press Leave the conference 2 Press Return to the conference Leave the Conference Step Action 1 Hang up when the display reads In Conference Data Calls The Data feature allows you to place and receive data calls and at the same time use the phone to place and receive voice calls or use other features You...

Page 60: ... you hear ringing Step Action Result 1 The data number is dialed The Data key lamp is flashing 2 Wait for modem tone 3 Press Data key lamp ON Dial tone or silence The data connection is made 4 Hang up Or Press The data connection stays up You can place and receive voice calls Do Not Disturb The Do Not Disturb feature allows you to temporarily block incoming calls without affecting the use of your ...

Page 61: ...ep Action Result 1 Press You can also use the feature code 6 Do Not Disturb key lamp OFF Event Timer Display The Event Timer feature allows you to use your phone display as a stopwatch The minutes and seconds of the timer replace the normal display Use the Event Timer Step Action Result 1 Press Event Timer key lamp ON The timer starts 2 Press Event Timer key lamp OFF The timer stops ...

Page 62: ...en a listener that has been added to a conference leaves the conference by hanging up they cannot return to that conference on their own Add Group Listen Parties to a Conference Conditions You are already on a call Or Step Action Result 1 Press Extension key lamp ON Conference key lamp is flashing The call is on hold 2 Dial the phone number of a Group Listen party You are connected to the Group Li...

Page 63: ...e long beep You have rejoined the conference Hold There are three ways to put a party on hold Key Description The R Key The Hold softkey The optional Hold feature key When another party puts you on hold within the same system you can place that party on hold at the same time The party on hold hears silence or music depending on the system options Place a Call on Hold Conditions You are already on ...

Page 64: ...1 is on hold Step Action Result 1 Press Or Press Or Press Extension key lamp ON You are reconnected to the held party Place a Call when a Party is On Hold and Alternate Between Calls Condition Caller 1 is on hold Step Action Result 1 From dial tone Dial Caller 2 and wait for Caller 2 to answer You are connected to Caller 2 ...

Page 65: ...automatically rings when call originator dials the Hotline Conference number A Hotline Conference can be originated by a conference member only whose phone is programmed to allow the dialing of the Hotline Conference number A busy tone means that a conference cannot be set up at this time A fast busy tone means that all members did not answer and the conference is cancelled Initiate a Hotline Conf...

Page 66: ...nnected to the Hotline Conference Hotline The Hotline feature allows you to press a key that automatically dials a specific number Use Hotline Step Action Result 1 Lift the handset Or Press 2 Press Hotline key lamp ON The call is placed Intercom The Intercom feature allows you to place and answer calls from members of your Intercom Group while leaving your main extension free to receive calls Each...

Page 67: ... the Intercom line When activated an Intercom call is automatically answered on the speakerphone or headset If the user is already talking on the phone when the Intercom call is received then HFA does not answer that call and it must be answered manually Place an Intercom Call Step Action Result 1 Press Silence 2 Lift the handset Or Press Intercom key lamp ON On Intercom line 3 Dial the Intercom n...

Page 68: ...t Me Conference at any time and rejoin the conference at any time by dialing the Meet Me Conference number Enter a Meet Me Conference When dialing in to a Meet Me conference the first caller hears ringing until a second caller dials the number A long beep is heard each time a caller enters the conference if the warning tone option is turned on in the system Step Action Result 1 Lift the handset Or...

Page 69: ...Or Press The conference is unlocked Accept a Call Waiting During a Meet Me Conference Conditions You are connected to a Meet Me Conference and a Call Waiting tone is heard Call Waiting tone one time only 1 short ring for an internal call or 2 short rings for an external call Step Action Result 1 Hang up Or Press 2 Wait for the phone to ring 3 Lift the handset Or Press The Call Waiting party is on ...

Page 70: ...he conference 4 Announce the transfer to conference members 5 Hang up Or Press The transferred party is in the conference only after you hang up Privacy Release All calls are private even if an extension appears on more than one phone When a shared extension is in use another user attempting to use the same line will hear silence The Privacy Release feature allows up to seven users sharing the sam...

Page 71: ...al lines Type Description Callback Queuing The Callback Queuing feature places a callback on a group of busy outgoing lines to queue the call The system calls back when an outgoing line is available Online Queuing The Online Queuing feature allows you to wait on the line until an outgoing line is no longer busy or until the queuing time limit expires Use Callback Queuing A queued call may return t...

Page 72: ...re code 7 Voice prompt Callback number XX The call is queued for the outside line One extension can have five calls in queue for an outside at one time 4 Hang up Or Press 5 Write down the callback number and the external number that you dialed Receive an Automatic Callback Conditions An outgoing line has become available The system calls back The Extension key lamp is flashing Step Action Result 1...

Page 73: ...the call Step Action Result 1 Hang up Or Press The callback is cancelled Use Online Queuing Step Action Result 1 Lift the handset Or Press 2 Dial the external number Voice prompt All lines busy please hold 3 Wait on the line The call is placed or the queue time will expire Or The queue time expires Redial The Redial feature allows you to automatically place a call to the last outside number that y...

Page 74: ...Press The last outside number dialed is displayed 2 Press The last outside number dialed is automatically redialed The call is placed after a 5 second delay Use the Last Number Redial Feature Key Step Action Result 1 Lift the handset Or Press 2 Press You can also use the feature code 9 The last outside number dialed is automatically redialed Display the Redial Number Step Action Result 1 Press Dis...

Page 75: ...3 Press Display key lamp OFF Or Display will time out after 5 seconds Display using the Outgoing Calls Log Step Action Result 1 Press The first part of the record 2 Press The second part of the record 3 Press To return to first part of the record 4 Press Or to view other records ...

Page 76: ...Condition You are on an active call Step Action Result 1 Press 2 Dial the destination number Destination party answers 3 Announce that the call is being transferred to the destination party 4 Hang up Or Press The call is connected to the destination party Initiate an Unannounced Transfer Condition You are on an active call Step Action Result 1 Press 2 Dial the destination number ...

Page 77: ...e Transferred Party Condition You have transferred the call and the destination is ringing Step Action Result 1 Press You are reconnected to the transferred party Return to Transferred Party after Connection to Voice Mail Condition You are listening to the voice mail of the transfer destination party Step Action Result 1 Press You are reconnected to the transferred party ...

Page 78: ...w call in the Incoming Calls log Flash There is a message in your mailbox and a new call in the incoming calls log Access Voice Mail on a Phone Using the R Key This procedure assumes that the R key on your phone has been programmed to automatically dial the voice mail system The phone must be onhook to use this key to access voice mail If you press the key while on a call you will place the call o...

Page 79: ...tion Result 2 Follow the voice mail system prompts 3 Hang up Or Press Retrieve a Message from another Phone or Outside Location Step Action Result 1 Dial the voice mail access number The voice mail system answers 2 Follow the voice mail system prompts ...

Page 80: ...M M Chapter 4 Features 66 Aastra 2568 004 ...

Page 81: ...utton See Abbreviated Dial Outgoing Calls Log LNR Last Number Redial Internal to phone This log stores the records of the last 10 numbers called and is associated with the Green key See Outgoing Calls Log System Directory System wide The Name Number directory on the system that can be accessed by all users See System Directory Private Directory The Private directory allows you to store up to 100 f...

Page 82: ...h the alphabetic keypad and skip to the next procedure Or 2 Press The display shows name and number of first entry 3 Press Or Until the desired entry is found Or Enter the first character s of the name with the alphabetic keypad to search Search by Name in the Private Directory Condition You are already in the Private Directory Step Action Result 1 Enter the first character of the name using the a...

Page 83: ... the alphabetic keypad 3 Press 4 Dial the number on the numeric keypad 5 Press If the number is already stored If the number is new 6 Press Of the list where you want to store the information 7 Press The record is stored Modify a Record in the Private Directory Condition You are already in the Private directory and have found the record that you want to modify Step Action Result 1 Press ...

Page 84: ...ad to erase characters 4 Press The record is modified Customize the Labels of the Private Directory Lists You can customize the labels for the 4 private directory lists By default the labels are List1 List2 List3 and List4 Step Action Result 1 Press 2 Press 2 Times 3 Press The Private Directory is selected by default 4 Press 1 time 5 Press Of the list where you want to change the label ...

Page 85: ... Step Action Result 1 Press The display shows the lists that are available 2 Press Of the list where you want to search The first entry in the list will display 3 Press Or To select the desired entry Or Enter the first character s of the name using the alphabetic keypad Place a Call from the Private Directory Condition You are already viewing the Private directory and have found the entry of the p...

Page 86: ...ed after 5 second delay Delete a Record in the Private Directory Step Action Result 1 Press 2 Press The record is deleted The display shows the next record in the directory 3 Delete All Records or Delete a Specific List Step Action Result 1 Press 2 Press 2 times 3 Press 4 Press 2 times 5 Press Key of the list you want to delete Or Press ...

Page 87: ...on that is available in the Information directory Information Definition Set Number Your extension number Fax Number Fax number GSM Number A digital cell phone standard universally used in Europe but not yet in the U S DECT A private Cell phone standard that is not used in the U S Free Number Any number that you want to store Serial Number The phone serial number SW Release Set System software rel...

Page 88: ...y shows the information item that you want to store 5 Dial the number to be stored up to 23 digits maximum 6 Press The number is stored Enter the Free Number Information Step Action Result 1 Press 2 Press 3 times 3 Press 4 Press Or until the display shows the Free Number heading 5 Press 6 Enter the name using the alphabetic keypad up to 10 characters 7 Press 8 Press ...

Page 89: ...etical order instead of by number You can use the Incoming Calls log whether the phone is idle or being used One record will display the number of times that the party called You can delete records When the log is full a new call record will overwrite the oldest call record Use the Red Key to terminate or abort any of the following procedures Message Key Lamp Status Key Lamp Status Description On ...

Page 90: ...play is the first part of the record 4 Press To display the second part of the record 5 Press To return to the name Display Call Records The following table shows the possible Incoming Calls log displays Display Description Caller identification is not available If only the number is stored the display will show the number instead of the name The indicates that the log record has been read The ind...

Page 91: ...tion Result 1 Press Or Press Call is placed after 5 second delay Or Press Call is placed after 5 second delay The number is automatically dialed The record remains saved in the log The icon is added before the name to indicate that the number has been called back Store an Incoming Calls Record in the Private Directory Step Action Result 1 Press 2 Press The name and number are automatically stored ...

Page 92: ...lready saved in another name the display indicates 4 Press The key of the list where this record will be stored 5 Press The display returns to the Incoming Calls log record Delete a Record from the Incoming Calls Log Step Action Result 1 Press 2 Press The list is updated Delete all Records in the Incoming Calls Log Step Action Result 1 Press 2 Press 1 time 3 Press 4 Press 1 time ...

Page 93: ...g you can automatically redial one of the numbers stored When the log is full the next call overwrites the oldest call record If a call has been redialed several times the calls counter in the record for that number is incremented rather than storing separate records for the same number You can erase one record or the entire log Use the Red Key to terminate or abort any of the following procedures...

Page 94: ...ou are viewing a record in the Outgoing Calls log and want to place a call to that party Step Action Result 1 Press The display shows the number of the destination party 2 Press Or Press Or Press Call is placed after a 5 second delay The number is automatically dialed The call is placed after a 5 second delay Store a Record from the Outgoing Calls Log in the Private Directory Step Action Result 1 ...

Page 95: ...ectory under another name 3 If the party s name is not in the LNR log Enter the name of the party using the alphabetic keypad 4 Press Of the list where you want to store the record 5 Press The record is stored Delete a Record from the Outgoing Calls Log Step Action Result 1 Press 2 Press The LNR log is updated The display shows the next record Delete the Entire LNR Calls Log Step Action Result 1 P...

Page 96: ... list of all of the employees of the company and can be accessed by all users You can search by name in this directory and can dial a party directly from the directory The system administrator maintains the System directory Step Action Result 1 Press 2 Enter the first character s of the name with the alphabetic keypad 3 If necessary Press To erase the last character Press To erase the entire input...

Page 97: ...ssary Press Or To scroll through the entries Press To back up to the previous prompt Dial a Party from the System Name Number Directory Condition You are in the System directory and have found the party to call Step Action Result 1 Press The number is automatically dialed ...

Page 98: ...M M Chapter 6 Directories and Logs 84 Aastra 2568 004 ...

Page 99: ... key or lift the handset first For those features that are accessed from an existing call use the ACCESS key to hold the call and return to dial tone Feature Action Feature Code Abbreviated Dial Or Press Callback Leave a Callback Callback Return a Callback Or Press Call Park Call Pickup Or Press Conference Data Do Not Disturb Turn On Or Press Do Not Disturb Turn Off Or Press Call Forward Turn On O...

Page 100: ... optional Numeric Feature Code feature allows you to use an all number code that omits the and signs in place the feature key or the standard feature code The Numeric Feature Code option was originally designed for rotary phones Numeric codes may be two to four digits long If this option is available on your system the codes can be obtained through the system administrator ...

Page 101: ...rd slot information directory number etc Use the Red Key to terminate or abort any of the following procedures Basic Procedures The following procedures apply to all tests except system tones Step Action Result 1 Offhook 2 Press Silence 3 Press 1 beep 4 Press 1 beep 5 Press 2 beep confirmation tone the code number Basic Telephone Self Test The following test will restore the key lamps and the disp...

Page 102: ...s because the phone does reset The number to the right is the load number 10 Press 11 Or Press Silence 12 Press Normal display and key lamps are restored Key Lamp Test Step Action Result 1 Press 2 beep confirmation tone and then silence 13 Press a feature key or line key 5 separate times See these key lamp states ON blink flash flash ON 1 beep after each key press ...

Page 103: ...ess Directory Number Port Number IBX Classic Systems Press System time slot number Terminal Type Press 3 Terminal types if applicable 1 Inside Term Type 2 Outside Term Type 3 Current Term Type User Group Press User Group Number Data Directory Number if assigned Press Data Directory Number System Port Location Press Cabinet Shelf Slot Trunk Port Location During trunk call enter this sequence Press ...

Page 104: ...Dial Tone Press Modem Tone Press Milliwatt Tone Press Busy Tone Press Reorder Tone Press Ringback Tone Press Call Wait Ringback Tone Press Zip Tone One Beep Press Zip Zip Tone 2 Beeps Press Inside Call Wait Tone Press Outside Call Wait Tone Press Override Warning Tone Press Held Press Enter Press Private Press Forward Press Message ...

Page 105: ...M M ITE 760 User Guide Aastra 2568 004 91 Action Result Press Voice Mail ...

Page 106: ...M M Chapter 7 Telephone Tests 92 Aastra 2568 004 ...

Page 107: ...double digit number that a user assigns to a phone number when setting up Abbreviated Dial feature This code number is used in place of the complete phone number Extension Directory Number A number assigned to an individual telephone set which when dialed allows access to that telephone set an internal phone number External call or number A call to a number that is outside of the phone system Feat...

Page 108: ... has been turned on On Hook A term that indicates that the handset of the phone is resting on the switchhook The phone is hung up or the SPKR button is turned off See On Hook Dialing On Hook Dialing Dialing a call by using the SPKR button instead of removing the handset from the switchhook The ITE 12 phone is designed especially for this Outgoing Calls Calls that are placed from an extension insid...

Page 109: ...ng pattern a waiting line until an outgoing line is available The system assigns outgoing on the basis of priority or first come first served System Telephone System A term used in this guide that refers to PointSpan 6880 telephone switching systems Voice Prompt A computerized voice heard through the handset or speakerphone that indicates that a feature has been activated It may also inform or giv...

Page 110: ...M M Appendix I Glossary 96 Aastra 2568 004 ...

Page 111: ...k the connection of the handset and or the headset Check that other phones in the system are operating Check volume setting of handset speaker or headset No sound in the handset Check the volume setting of the handset speaker or headset Cannot dial out of the system External Calls Check that you have the rights to make external calls No voice messages received Check your connection to the voice ma...

Search results

Summary of Contents for ITE-760

Reviews:

Related manuals for ITE-760

Brands by name

Popular brands

Aastra ITE-760, User Manual

Search results

Summary of Contents for ITE-760

Reviews:

Related manuals for ITE-760

Brands by name

Popular brands