PROBLEM SOLVING
If you experience trouble on your telephone line with this product,
disconnect it from the line and connect a known working tele-
phone. If the problem still exists, contact your local telephone
company for assistance. If the known working telephone or Caller
ID is OK, try to solve the problem with the steps below.
There is no Dial Tone in the Handset
•
Verify that the line cord is plugged into a working telephone jack.
•
Check all cord connections. Unplug and re-seat handset and line
cords. Exchange each cord, one at a time, with cords from a
known working telephone.
No Caller ID Displayed
•
Be sure the telephone is allowed to ring at least 2 times before
answering.
•
Check that the telephone cords are fully connected and batteries
are installed correctly.
•
Be sure the line cord is directly connected to the wall jack and not
through another phone product or modem.
•
Unplug the handset cord for ten seconds to reset the display.
•
Verify with your telephone company that regular Caller ID service
is assigned to your line.
No Caller ID on “Call Waiting”
•
Verify with your telephone company that “Call Waiting” Caller ID
service is assigned to your line.
•
If an extension phone is in use at the time the “Call Waiting” beep
is heard at the GTE 5050T, the caller’s information may not be
received. The extension phone in this case must also be a Call
Waiting Caller ID product.
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PROBLEM SOLVING
Erratic LCD Display (garbled characters, dim or blank)
•
Check that the batteries are good and installed properly.
•
Check that the cord between the base and the handset is con-
nected properly.
•
Disconnect the handset cord (coiled cord) at the handset for 10
seconds to reset the display.
Caller ID Not Saved in Memory
•
Check that the batteries are good and installed properly.
•
Check that the cord between the base and the handset is con-
nected properly.
LCD is Blank When Telephone is On Hook (Hung Up)
•
Check that the batteries are good and installed properly.
•
Check that the cord between the base and the handset is con-
nected properly.
The Handset Volume is Too Low or Too High
•
Adjust the volume High/Normal/Low switch on the side of the
handset.
The Telephone Does Not Ring
•
Check the ringer On/Off switch on the side of the handset.
Message Waiting Indication not working properly
•
This automatic feature works with Stutter-tone message signals
provided by your telephone company. Check with your tele-
phone company to be sure the Voicemail service with Stutter-
tone is assigned and working properly on your line.
•
To turn off the Message Waiting indicator, unplug the handset
cord at the handset for ten seconds to reset the display.
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