15. Once you have finished taking out the cooked rice, place the cover again on the pot.
Leaving the cover on the pot keeps cooked rice from drying and discolouring.
16. After using the appliance, unplug the power cord from the wall socket.
Troubleshooting
Below are some common queries on the appliance. Please read and understand the basic
steps as it may save you time. If your concern is not found on the list or your issue persists, then
kindly call our service centre.
Problem
Possible causes
Solutions
Switch won’t go
down to select
COOK
Power cord is
not plugged in.
The rice has just
been cooked.
The pot is not
placed
properly.
Make sure the
removable pot
is sitting flatly
inside the
appliance.
The appliance
is plugged in.
The rice is
overcooked.
The ratio of the
water and rice is
incorrect.
Usually the ratio is
1:1 for rice and
water but check for
cooking instructions
if there is any on the
packing of the rice.
Appliance is
making operational
noises.
Removable pot is
not placed flatly.
The outside of the
pot is wet.
A third party
material is in
between the pot
and the
appliance.
Always dry the
outside of the pot
before putting it in
the appliance.
Do not put any
other materials
inside the pot or
appliance.
Always make sure
the appliance is
placed on a flat
surface.
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