15
Symptom
Cause
Remedy
Radio shows “DEV INIT”
Media Gateway device is
initializing.
This only occurs the first time the Media Gateway is
powered on. Wait a few minutes, cycle ignition off and
on then enter SAT mode.
Radio shows iPod not
connected.
iPod cable is not connected
to iPod or Gateway.
Verify the docking cable is connected to the Media
Gateway and the iPod.
I can not correctly browse
the iPod through the radio.
The iPod firmware may be
out of date.
Update the iPod firmware for free at http://www.apple.
com/ipod/download.
I have updated my iPods
firmware and still have
control issues.
Sometimes the iPod needs
to be reset.
Press and hold the center click and menu buttons
(iPods with clickwheel) or the home and power button
(iPhone & iTouch) for 10 seconds. This will re-boot
the iPod. YOU WILL NOT LOSE MUSIC on the iPod
by doing this reset.
I don’t see iPod artistor
song information on the
screen.
The radio is displaying a
different text field.
Press the display button to see the correct text field.
If the problem persists please see the “Dipswitch
Overview” section.
I can’t use my iPod’s click
wheel to select music.
The iPod is in external
control mode. This allows
text to be displayed on the
radio screen
Press the Aux/Sat button and select the AUX source
to control the iPod from the click wheel.
The Media Gateway does
not recognize the HD
tuner (HDRT).
The HD tuner was not
properly connected when
the PXAMG was first
connected and initialized.
HDRT must be connected before the PXAMG is
plugged in. Disconnect the PXAMG from the vehicle
harness for at least 5 minutes. Verify the 8 pin DIN
HDRT cable is securely connected at both ends
before reconnecting the vehicle harness.
When I listen to the factory
AM or FM radio there is
only static, no audio.
Factory antenna cable is
connected to the HD radio
tuner.
Use Media Gateway to access HD radio source. This
will provide all AM and FM reception for your vehicle.
No AM or FM reception
using the HD radio source.
Factory antenna cable is not
connected to the HD radio
tuner (HDRT).
Remove the factory antenna plug from the factory
radio and connect to the HDRT module. **NOTE -
some vehicles need to use an aftermarket antenna
adapter to make this connection.
HD radio station quality
fluctuates or is lost
randomly.
The HD tuner is temporarily
losing reception of the
Digital HD radio broadcast
signal.
This is expected performance. The digital HD radio
playback will resume in areas of higher broadcast
signal strength.
I hear the iPod or HD
Radio but the separate
screen does not display
the information.
The PGHFD1A harness
is required for vehicles
equipped with a separate
LCD screen.
Install the PGHFD1A harness as described on page
4.
8. Trouble Shooting
