User Manual FOX 514
September 2021
File: User Manual_FOX 514_rev3
47
9 Customer Service
9.1 Warranty Information
A.R.C. Laser GmbH grants you a two-year guarantee. Parts that have a defect will be
replaced free of charge within the two years. All add-on and purchased parts are exempt
from this guarantee. Our guarantee covers the repair or replacement of the defective parts.
However, we reserve the right to renew entire assemblies and adapt them to technical
progress.
Repairs by third parties or changes to the device will void the warranty. The use of other
parts that have not been accepted with the device or obtained from other suppliers will also
void the warranty. The attachment of parts or assemblies or other changes to the device
require the express written confirmation by A.R.C. Laser GmbH.
9.2 Warranty Shipment, Packaging
A warranty claim for defective parts, malfunction or damage to the housing of the device
must be submitted to A.R.C. Laser GmbH within 24 hours. Parts that are returned during the
warranty period (at the express request of A.R.C. Laser GmbH) must be confirmed in writing
by A.R.C. Laser GmbH. Detailed packaging instructions and information on how to return
the device are provided by A.R.C. Laser GmbH. The return must be insured and paid for by
shipper. The insurance and transportation costs are not covered by A.R.C. Laser GmbH.
The choice of the return is made by the A.R.C. Laser GmbH communicated to the customer.
Changes and amendments in the carrier or the shipping method can lead to delays in
transport and processing. All components to be changed under the warranty claim are
manufactured by A.R.C. Laser GmbH renewed free of charge within the guarantee period.
We reserve the right to make changes to the design of the device - if it appears necessary -
to increase the safety or the functionality of the device. The responsibility for the design as
well as changes in the device lie solely with A.R.C. Laser GmbH. Changes will be
communicated to the customer and accordingly at A.R.C. Laser GmbH carried out
9.3 Sales and Service Information
For sales and service information, please contact the A.R.C. Laser GmbH or your local
distributor.
