A.O. Smith HSE-HNS User Manual Download Page 17

Page: 17 / 24

Troubleshooting

Problem

Possible causes

Corrective action

• No display

heater

• No hot water

2) No power in electric socket

2) Check power socket

3) Failure in control circuit

3) Call Customer Care Centre

or internal wiring

• No display

1) High temperature limit

1) Switch off power supply

• High water

switch open

2) Call Customer Care Centre

temperature

2) Electrical circuit failure

• Display, no

Heating elements or

Call Customer Care Centre

hot water

internal circuit failure

• Drip from

Unsealed joints

Reconnect pipes of water

pipe joints

heater and be sure to use
seal tape

• Drip from

1) Tank or accessories leakage

1) Disconnect power to

enclosure

2) Drain blocked

heater immediately

3) Condensate pipe distorted

2) Check & make condensate

or not downward facing

pipe downwards

3) Call Customer Care Centre

• Display ”E1”

Black wire of two-core terminal

Call Customer Care Centre

open circuit or short circuit

• Display ”E2”

White wire of two-core terminal

Call Customer Care Centre

open circuit or short circuit

• Display ”E6”

Red wire of two-core terminal

Call Customer Care Centre

open circuit or short circuit

• Display ”E7”

Blue wire of two-core terminal

Call Customer Care Centre

open circuit or short circuit

• Display ”E3”

Ultra High temperature

Call Customer Care Centre

• Display ”E5”

Low voltage protection

Call Customer Care Centre

• Display “EA”

The relay breakdown

1) Switch off power supply
2) Call Customer Care Centre

1) No power to heater

1) Switch on power to

Note:

Call Customer Care Centre on

1.800.103.2468

Summary of Contents for HSE-HNS

Page 1: ...able Timer Conditions Apply Quick Standard Heat Modes MAX kWh Hot Water Quantity Override Energy meter Timer3 0 C Timer 2 Timer 1 Timer 3 MAX Low Timer ON Timer OFF 0 C Clock Timers HSE HNS Available in 50 60 80 litre capacities Override Heat Modes MAX Energy meter Timer 3 Clock Timers Quick Standard Heat Modes MAX kWh Hot Water Quantity Override Energy meter Timer3 0 C 8888 Timer 2 Timer 1 Timer ...

Page 2: ... have shown in choosing an A O Smith water heater You can be sure it will live up to your expectations Thousands of delighted users the world over trust A O Smith water heaters for their families This user guide will introduce you to your water heater Follow the instructions carefully and look forward to enjoying long years of trouble free service A O Smith is a company known for its innovative te...

Page 3: ...e M Ho ed ae ts MAX E m ne et re gry Timer 3 T Cilm oc ek rs Relief Valve Water Heater HSE HNS 50 60 80 Litres User Guide 4Years 7Years Extended Warranty on Heating Elements Warranty on Blue Diamond Glass Lined Tank Touch Control Panel Adaptive Energy Saving System GlassCoated Gilded HeatingElements 24ktGold Programmable Timer Conditions Apply Quick Standard Heat Modes MAX kWh Hot Water Quantity O...

Page 4: ...e ensure to cut off the power Those installers who are not recommended by A O Smith should not adjust or repair the water heater In case the water heater is subject to dry heating the generated steam or burning water might lead to serious scald Therefore it is necessary to fill the water heater with water If dry heating occurs cut off the power and water supply at once stop the operation dial the ...

Page 5: ...Heating Pvt Ltd reserves all the rights to interpret the above mentioned provisions Water discharged from the water heater including high temperature heating water Caution Failure to follow these instructions may lead to risk of fire and could cause property damage and or personal injury or death Warning Power on and operation will be permitted only after reliable grounding is provided for the pow...

Page 6: ...y Hz 220 50 220 50 220 50 Rated input power Quick power heating mode W 3000 3000 3000 Standard power heating mode W 3000 2000 3000 2000 3000 2000 Low power heating mode W 2000 2000 2000 Net weight kg 22 25 29 Reheating time for 35 C 3kW in min 39 47 62 2kW in min 58 70 93 Temperature range C 35 75 35 75 35 75 Rated water pressure N cm 80 80 80 Water head metres 80 80 80 Inlet Outlet Connection Inc...

Page 7: ... case any fault occurs and the water temperature exceeds the highest preset temperature 93 C then switch rapidly cuts off the live line and neutral line simultaneously to guarantee safety High temperature limit protection switch A strong steel core anode rod is used for protecting the inner tank It greatly prolongs the service life of the water heater Anode protection Dual heating elements Glass c...

Page 8: ...and strict quality control we assure you the best quality and long life is backed by 7 years warranty on the tank and 2 years warranty on the whole unit Year 7 s Warranty This has unique AES feature which adopts the heating cycles to the water utilisation habit of the user This enables the water heater to switch on automatically at required time hence saving energy by minimising thermal losses wat...

Page 9: ...rface must be capable of supporting at least four times the weight of the water heater when filled with water If the water heater is not installed on the bearing wall or is mounted on hollow brick wall corresponding protective measures must be provided for example supporting rack through wall screw mounting of back plate etc Prior to confirming the positions of bolt holes retain at least 300 mm sp...

Page 10: ...ion Nylon expansion tube must pass through the hole of the mounting bracket first and then be inserted into the drilled holes It is necessary to use special inner hexagon spanner to fasten the bolts into the nylon expansion tubes no other tools are permitted During fastening of the screws ensure that the counter sunk head of the screw is not excessively tightened which may damage the nylon expansi...

Page 11: ...tomer Connection of wired remote control box The power cord and plug has been provided for the Users only needs to insert the plug into the corresponding electrical socket water heater Power connection Caution Ensure that the socket is grounded reliably Use an independent high quality socket its rated current should not be less than 16 A and ensure reliable contact with the plug After all pipes ar...

Page 12: ... expansion tubes and screws attached Place the remote controller with battery into the bracket Installing the remote controller battery Rotate counter clockwise by a coin and remove the battery cover at the back of the remote controller Load the CR2025 battery accessory into the controller Note up Cover the battery cover and rotate it clockwise by a coin Fig 8 Fig 7 Bracket for remote controller 2...

Page 13: ...12 00 Fig 10 Hot Water Quantity Actual Temp Low Set Temp Quick Standard Heat Modes MAX kWh Hot Water Quantity Override Energy meter Timer3 0 C 8888 Timer 2 Timer 1 Timer 3 MAX Low Timer ON Timer OFF 0 C Clock Timers Fig 9 Touch control panel functions To set Clock and ON OFF timers Timer l Timer ll Timer l ll upto 3 To display the total energy consumption of the water heater To set the Timer 3 To ...

Page 14: ...er is having three types of heating modes Selection can be made based on the season and purpose of hot water more convenient and energy saving The default state is Low Power Heating 1 Low power heating Heat the full inner tank of water in 2000 W 2 Quick power heating Heat the upper half inner tank of water in 3000 W 3 Standard power heating Heat the full inner tank of water in 3000 2000 W The disp...

Page 15: ...sh to set the state 10 Display of hot water amount Five lighting blocks display the hot water distribution of different levels in the water tank of the water heater In your setting mode when the lighting blocks show red indicate a high temperature green for a low temperature orange for a medium temperature 11 Power consumption display Press the Energy meter key for 6 seconds LED will display the a...

Page 16: ...water heater to the tap water pipeline and fill water from this end the water inlet pipe connection is connected to floor drain by pipes and discharge water from this end 4 Open the water inlet valve to get a maximum tap water flow flush the tank till the drained water from the tank becomes clean 5 Connect the water inlet and outlet pipes again according to Fig 6 and put the water heater into use ...

Page 17: ...Drain blocked heater immediately 3 Condensate pipe distorted 2 Check make condensate or not downward facing pipe downwards 3 Call Customer Care Centre Display E1 Black wire of two core terminal Call Customer Care Centre open circuit or short circuit Display E2 White wire of two core terminal Call Customer Care Centre open circuit or short circuit Display E6 Red wire of two core terminal Call Custo...

Page 18: ...1 KA3 KA4 EH1 EH2 L1 L Ten core Cable Control Board Black wire 3kW Heating Element Upper side of the tank 2kW Heating Element Lower side of the tank White wire L N PE Temperature Sensor To Water Tank Yellow Green wire Yellow wire Black wire Red wire Power Board Thermal Cutout 15 Quick Standard Heat Modes MAX kWh Hot Water Quantity Override Energy meter Timer3 0 C 8888 Timer 2 Timer 1 Timer 3 MAX L...

Page 19: ...mining the defects repairs alterations required or carried out or certifying working of the goods thereafter 4 The Company or its authorised service provider will be entitled to retain any defective part replaced under the warranty 5 The Company s liability under the warranty will be limited only to defects which occur under conditions of proper installation normal operation and proper use It excl...

Page 20: ...Heating Pvt Ltd factory address Post Warranty 1 The customer may be offered a yearly Service Contract at the prevailing Company rates and terms 2 In case the customer does not wish to enter the Service Contract he has the option of calling our Service Centre and having his A O Smith Water Heater unit serviced on actual basis i e by paying the Labour Cost and Spares needed to attend to that Service...

Page 21: ... Stamp and Signature Invoice Number Dated Customer s Name and Address Model Capacity Warranty Card Warranty Card Customer Copy To be retained by the Customer Unit Serial Number Dealer s Stamp and Signature Invoice Number Dated Customer s Name and Address Model Capacity Warranty Card 18 ...

Page 22: ...ng Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Ramanagara District 562 112 Karnataka India Toll Free No Website www aosmithindia com Taluk 1 800 103 2468 Regional Office Delhi 602 Laxmi Deep Building Plot 9 Laxmi Nagar District Centre Vikas Marg New Delhi 110 092 Pune 401 402 Citi Mall Ganeshkhind Road Near Pune University Pune 411 007 19 ...

Page 23: ......

Page 24: ...y A O Smith India Water Heating Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Ramanagara 562 112 Karnataka India Toll Free 1 800 103 2468 n Website www aosmithindia com Taluk District ...

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