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NEED HELP? GIVE US A CALL

 855.424.9892

Note: We recommend using an approved or certified professional to connect into 
existing plumbing and/or if drilling is required.

Note: We recommend using an approved or certified professional to connect into existing 
plumbing and/or if drilling is required.

Please read entire manual to ensure all parts listed are present before installation.

If any part is missing or damaged let us know by calling 855.424.9892.  
Do not attempt to install the softener.

OVERFLOW ELBOW

12V TRANSFORMER

V-185 NOZZLE

DRAIN LINE

CONTROLLER

WARNING

WARNING:

 indicates a potentially hazardous 

situation which, if not avoided, could result in 

death or injury. 

Tools recommended for most basic installation:

•  Crescent wrench
•  Fittings 3/4” to 1”
•  Pliers
•  Hose clamp
•  Screwdriver

Additional items, if needed, are 
available at Lowe’s and Lowes.com.

Looking for a replacement part and 
need the part number? Please visit 
asomithatlowes.com

BOX CONTENTS

4

Summary of Contents for AO-WH-SOFT-350

Page 1: ...NER S MANUAL Use this owner s manual to reference installation troubleshooting and filter replacement information If you need help or have a question we ve got you covered Give us a call at 855 424 98...

Page 2: ...Owner s Manual El manual del proprietario 100238078 WHOLE HOUSE WATER SOFTENERS AO WH SOFT 350 AO WH SOFT 400T ABLANDADOR DE AGUA PARA TODA LA CASA...

Page 3: ...water softener runs the pre filter is cleaned through a process called regeneration This process is necessary in order to clean the resin beads so that the water softener can provide your home with so...

Page 4: ...Compensated Hardness 7 Getting Maximum Efficiency from the Appliance 8 Precautions 9 Getting to Know Your New Softener 10 Bypass Valve Overview 11 Installation 12 16 Troubleshooting 17 18 Efficiency S...

Page 5: ...ation If any part is missing or damaged let us know by calling 855 424 9892 Do not attempt to install the softener OVERFLOW ELBOW 12V TRANSFORMER V 185 NOZZLE DRAIN LINE CONTROLLER WARNING WARNING ind...

Page 6: ...in death or electric shock Ground Wire and Clamps Copper Pipe Only Hard Water To Outside Faucets Shut Off Valve Inlet Outlet Hot Soft Water Water Heater Cold Soft Water Electrical Outlet Drain and Ove...

Page 7: ...ceeding the tested service flow rate may compromise performance pH Test The pH number is used to rate the level of acidity or alkalinity of water soluble substances Water should have a pH of 7 Testing...

Page 8: ...should be filtered out before the water reaches the softener Organic Iron or Bacterial Iron Attached to other organic compounds in the water Additional treatment is needed to remove this type of iron...

Page 9: ...te which is the active ingredient in household chlorine bleach To disinfect appliance add 4 0 fluid ounces 120 mL of chlorine bleach solution to brine well of the brine tank Brine tank should have wat...

Page 10: ...in line DO Allow a minimum of 8 to 10 2 4 to 3 0 m of 3 4 1 9 cm pipe from the outlet of water softener to the inlet of water heater Softener Don ts DON T Install if checklist items are not compliant...

Page 11: ...Service Position 6 Bypass Knob 7 Bypass Position 8 Safety Shutoff 9 Controller 10 Brine Line PART 1 Bypass Valve 2 Gravity Flow Connection 3 Brine Cabinet 4 Cabinet Cover 5 Drain Line Fitting 6 Contro...

Page 12: ...knob Turn knob to the left until it hits the stop The appliance will be bypassed and all water to the home is raw untreated water To prevent untreated water from entering the home water should not be...

Page 13: ...ines Place water softener in desired location using the system configuration diagram as a guide The diagram applies to a basement slab crawl space and outside installations For most installations inst...

Page 14: ...waste receptacle Maintain a minimum 2 5 cm air gap between drain line and flood level rim of waste receptacle to prevent back siphoning This drain line should be the shortest distance to the suitable...

Page 15: ...am the water softener controller in the next step Turn off all faucets Check all lines and connections for leaks If leaks are found Turn off the main water supply Turn on cold water faucet to depressu...

Page 16: ...Alert screen Press OK button to silence beeping and return to home screen Salt Level button will be flashing ADD After salt is added to brine cabinet remember to press Salt Level button to reset salt...

Page 17: ...ation 1 Ensure bypass valve is left in the Service position see Service Position above 2 Ensure water supply is on 3 Open inlet valve and turn on electricity to water heater For gas water heaters retu...

Page 18: ...sition Appliance is plumbed backwards Check that appliance is plumbed correctly Extended power outage Reset the time of day and regenerate the unit Water hardness has increased Re test the water and r...

Page 19: ...Excessive amount of water in brine cabinet Verify correct water level relative to salt setting Estimated amount of water should be 2 12 Check brine line and fittings for loose connections Intermitten...

Page 20: ...n An efficiency rated water softener is a demand initiated regeneration softener that also complies with specific performance specifications intended to minimize the amount of regenerant brine and wat...

Page 21: ...20 120 psi 1 4 8 3 bar 20 120 psi 1 4 8 3 bar Maximum Flow Rate to Drain During Regeneration 2 gpm 7 6 L min 2 gpm 7 6 L min Minimum Water Flow for Backwash 2 gpm 7 6 L min 2 gpm 7 6 L min Service Flo...

Page 22: ...y Setting min gal min L 27 5 min 21 gal 27 5 min 80 L 35 min 26 gal 35 min 98 L Controller Type 2 7 monochrome touch screen 2 7 monochrome touch screen Electrical Rating 115V 60 Hz 115V 60 Hz Plumbing...

Page 23: ...tion P O Box 1597 Johnson City TN 37605 1597 877 333 7108 3 10 YEAR What A O Smith will do We will replace the defective part of the covered product or if necessary the product with installation instr...

Page 24: ...na el ablandador de agua el prefiltro se limpia a trav s de un proceso llamado regeneraci n Este proceso es necesario para limpiar los granos de resina de modo que el ablandador de agua pueda proporci...

Page 25: ...27 Hierro ferroso y dureza compensada 28 C mo obtener la m xima eficacia del artefacto 29 Precauciones 30 Conociendo su nuevo ablandador 31 Informaci n general de la v lvula de derivaci n 32 Instalaci...

Page 26: ...est da ada ll menos para avisarnos al 855 424 9892 No intente instalar el ablandador CODO DE REBOSE TRANSFORMADOR DE 12 V BOQUILLA V 185 TUBER A DE DRENAJE CONTROLADOR ADVERTENCIA ADVERTENCIA indica...

Page 27: ...olo tuber a de cobre Agua dura hacia las llaves exteriores V lvula de cierre Entrada Salida Agua blanda caliente Calentador de agua Agua blanda fr a Tomacorriente Tuber as de drenaje y rebose AVISO No...

Page 28: ...dad de las sustancias solubles en agua El agua debe tener un pH de 7 Laboratorio de pruebas Para garantizar los ajustes correctos solicite realizar pruebas de dureza hierro y pH en una muestra de su a...

Page 29: ...debe filtrar antes de que el agua alcance el ablandador Hierro org nico o hierro bacteriano Adheridos a otros compuestos org nicos en el agua Se necesita tratamiento adicional para eliminar este tipo...

Page 30: ...r el artefacto agregue 120 mL 4 0 onzas l quidas de soluci n de blanqueador con cloro al pozo del tanque de agua salada El tanque debe tener agua Tambi n puede agregarla directamente al gabinete de ag...

Page 31: ...mo de 2 4 a 3 0 m 8 a 10 de tuber a de 1 9 cm 3 4 desde la salida del ablandador de agua hasta la entrada del calentador de agua Lo que no debe hacer con el ablandador NO instale si no se cumplen los...

Page 32: ...sici n de derivaci n 8 Cierre de seguridad 9 Controlador 10 Tuber a de agua salada PIEZA 1 V lvula de derivaci n 2 Conexi n de flujo por gravedad 3 Gabinete de agua salada 4 Tapa del gabinete 5 Conect...

Page 33: ...ta que llegue al tope El artefacto se derivar y toda el agua hacia la casa ser agua no potable y no tratada Para evitar que el agua no tratada ingrese a su hogar no se debe usar el agua dentro del hog...

Page 34: ...landador con tuber as de CPVC PEX o cobre Si usa conectores de cobre no permita que el soplete para soldar derrita las roscas de pl stico de la v lvula 1 Cierre el suministro de agua 2 Abra las llaves...

Page 35: ...tuber a de drenaje y el borde de nivel de rebose en el recept culo de desechos para evitar el sifonaje de aguas residuales al agua de suministro La tuber a de drenaje deber a estar lo m s cerca posib...

Page 36: ...el ablandador de agua en el siguiente paso Cierre todas las llaves Revise si hay fugas en todas las tuber as y conexiones Si se encuentran fugas Cierre el suministro principal de agua Abra la llave de...

Page 37: ...r el pitido y volver a la pantalla de inicio El bot n Salt Level mostrar ADD Agregar parpadeando Despu s de que se agregue sal al gabinete de agua salada recuerde presionar el bot n Salt Level para re...

Page 38: ...en posici n de servicio consulte Posici n de servicio arriba 2 Aseg rese de que el suministro de agua est abierto 3 Abra la v lvula de entrada y encienda la electricidad hacia el calentador de agua Pa...

Page 39: ...acia atr s Revise que el artefacto est conectado correctamente Corte de energ a prolongado Restablezca la hora del d a y regenere la unidad Aument la dureza del agua Vuelva a probar el agua y vuelva a...

Page 40: ...n con el ajuste de sal La cantidad aproximada de agua deber a ser de 5 a 30 cm 2 a 12 Revise si hay conexiones sueltas en la tuber a de agua salada y los conectores Reducci n de presi n intermitente d...

Page 41: ...iciada por demanda que tambi n cumple con las especificaciones de rendimiento espec ficas dise ado para minimizar la cantidad de agua salada regenerante y de agua que se usa en la operaci n Los abland...

Page 42: ...al m ximo hacia el drenaje durante la regeneraci n 7 6 L min 2 gpm 7 6 L min 2 gpm Flujo m nimo de agua para contracorriente 7 6 L min 2 gpm 7 6 L min 2 gpm Reducci n del caudal de servicio a 1 0 bar...

Page 43: ...m tica de 6 9 cm 2 7 pantalla t ctil monocrom tica de 6 9 cm 2 7 Clasificaci n el ctrica 115 V 60 Hz 115 V 60 Hz Conexiones de plomer a NPT 1 NPT macho 1 NPT macho Almacenamiento de sal 90 kg 200 lb 9...

Page 44: ...r a este producto A O Smith Corporation P O Box 1597 Johnson City TN 37605 1597 877 333 7108 3 10 A OS Lo que A O Smith har Reemplazaremos la pieza defectuosa del producto cubierto o de ser necesario...

Page 45: ...tema probado y certificado por NSF International conforme a CSA B483 1 y a la norma NSF ANSI 44 para la reducci n de bario radio 226 228 y para la reducci n de la dureza Love it We welcome your rating...

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