LIMITED
WARRANTY
6
Y E A R
Who is covered:
A. O. Smith and its suppliers, (herein collectively referred to as a
“Manufacturer”) warrants to the original owner who purchased and
installed the system (hereinafter “Owner”).
What is covered:
This Limited Warranty covers defects in materials or workmanship
during the Limited Warranty period of your of your A. O. Smith Whole
House Water Filter including sub-components purchased with original
system (may or may not include faucet and fittings), except as provided
below. The water filter is warranted only when it is installed, operated
and maintained in accordance with the instructions accompanying the
water filter found on AOSmithAtLowes.com. A water filter should be
installed in such a manner that, if the system or any connection thereto
should leak, the resulting flow of water will not cause damage to the
area in which it is installed. For detailed instructions read the manual
accompanying the water filter and review drawings in the manual.
For how long:
This Limited Warranty runs for 72 months from the date of purchase by
a consumer (hereinafter “Warranty Period”). No Warranty coverage will
be provided if the claimant is unable to provide proof of purchase from
an authorized A. O. Smith reseller. Estimated lifespan of products is for
information only and is based on usage approximations. Water conditions
and use rates may limit the functional lifespan of your filter. This Limited
Warranty does not extend to the full estimated life span of the system.
What A. O. Smith will do:
1. If the filter or any component part proves to Manufacturer's
satisfaction to be defective in material or workmanship within the
Warranty period listed on the data plate label, the Manufacturer will
provide a replacement that fulfills the remaining estimated lifespan/
capacity of your original purchase and send it to you with installation
instructions. If industry standards, product improvements or product
obsolescence prohibit Manufacturer from furnishing an identical model
replacement water filter or part under this Warranty, the Owner will be
furnished with a new water filter of comparable remaining capacity and
functionality; however, the Owner will be charged for the additional
value of the item(s) which Manufacturer has incorporated in the
replacement water filter. The Warranty period for any replacement will
run for the balance of the original 72 months.
2. Return of Defective Water Filter and Component Parts –
Manufacturer reserves the right to examine the alleged defect in
the water filter or component part(s), and it will be the Owner’s
obligation to return the water filter and/or component part(s) to the
Manufacturer at the Manufacturer’s request.
a. When returning a water filter, it must include all component parts.
b. When returning component part(s), they must be individually
tagged and identified with the water filter’s model number, date of
purchase, and date of installation.
What is not covered:
1. This Warranty does not cover filter cartridges and any systems that
were not installed in compliance with the instructions or that have
been abused or operated incorrectly.
2. This Warranty applies only to products purchased from authorized
A. O. Smith resellers.
3. The Limited Warranty stated herein is in lieu of any and all
warranties, express or implied (whether written or oral), including, but
not limited to, the implied warranties of merchantability and fitness
for a particular purpose.
4. Manufacturer shall not be liable for any incidental, consequential,
special, punitive, or contingent damages or expenses, arising, directly
or indirectly, from any defect in the water filter or the use of the water
filter, including but not limited to water damage.
5. Manufacturer shall not be liable for any water damage arising,
directly or indirectly, from any defect in the water filter or component
part(s) or from its use.
6. Manufacturer shall not be liable for any damage or product failures
caused by any of the following:
• The water filter or any of its component parts have been subject to
misuse, alteration, neglect or accident.
• The water filter has not been installed in accordance with the
applicable local plumbing and/or building code(s) and/or regulations
or in their absence.
• The water filter is not installed, operated and maintained in accordance
with the printed Manufacturer’s instructions, including if the water filter
has any additional aftermarket equipment introduced into the sealed
system not approved by the manufacturer.
• The water filter is exposed to highly corrosive conditions.
• The water filter is not continuously supplied with potable water.
• The water filter is not operated within the factory calibrated
temperature limits.
• The water filter is installed in direct sunlight or exposed to freezing
temperatures.
• The water filter or any of its component parts fail due to sediment
build-up.
• Clogging due to purchaser’s failure to replace the filter cartridges.
• Damage caused by fire, flood or acts of God.
• Damage caused by over-pressurization in the water line.
7. Manufacturer shall not be liable for any claims related to excessive
noise, smell, or taste of water.
8. This Warranty does not cover damage caused by the use of parts
that are not genuine A. O. Smith parts. This includes, but is not limited
to replacement filters, faucets, and/or diverter valves.
9. Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for
all charges for labor or other expenses incurred in the removal, repair
or replacement of the water filter or any component part(s) claimed
to be defective or any expense incurred to remedy any defect in the
product. Such charges may include, but are not necessarily limited to:
a. All freight, shipping, handling and delivery costs of forwarding a new
water filter or replacement part(s) to the owner.
b. All costs necessary or incidental in removing the defective water
filter or component part(s) and installing a new water filter or
component part(s).
c. Any material required to complete, and/or permits required for,
installation of a new water filter or replacement part(s), and
d. All costs necessary or incidental in returning the defective water filter
or component part(s) to a location designated by the Manufacturer.
How to get service:
To receive service under this Warranty, you must contact A. O. Smith at
1-877-333-7108 within the Warranty Period to describe the problem to a
customer service representative who will verify that the product is under
Warranty and determine whether a part or the system will be replaced
and whether you must send back the unit. You will be required to provide
proof of purchase from an authorized A. O. Smith reseller and proof of
proper installation.
Warranty registration:
Warranty registration is not required for coverage under the
A. O. Smith Limited Warranty. If you purchased from a retailer or an
authorized reseller, please complete the online Warranty registration
form at www.aosmithatlowes.com/register. Proof of purchase from an
A. O. Smith authorized dealer is required. Once registered online, we
will have a record of your purchase.
How state law applies:
This Warranty gives you specific rights and you may have other rights
which vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
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