8x8 Inc Tango VTA464, User Manual

Page: 33 / 34

29
Appendix C: Troubleshooting
1. The "Configuring Network" message remains on screen.
Make sure the Tango has been configured with the proper network settings,
according to the “Installation” section of the User Guide.
2. Tango has no self-view.
During your call session, press Menu , followed by Self View settings. Make
sure you set “Self View On”. Press the Menu key again to remove the menu
screen.
Ensure the camera lens is pointing toward you and not toward the bottom of
the Tango.
3. Tango is unable to call another 8 x 8 Tango or Videophone.
Make sure the message “Configuring network …” is not shown on the LCD
screen. Check to see if the RJ-45 Ethernet cable is properly connected to the
WAN port of the Tango. If this problem persists, reboot the Tango and try again.
4. Tango displays a message “Network Unavailable” on the LCD screen when
trying to make an outgoing call.
Make sure the message “Configuring Network …” is not shown on the LCD
screen. Check to see if the RJ-45 Ethernet cable is connected properly to the
WAN port of the Tango. If this problem persists, reboot the Tango and try again.
5. Cannot see the 8 x 8 Tango user on the other end.
Ensure the “Privacy” mode of the other end is not activated.
6. Cannot hear the 8 x 8 Tango user on the other end.
Ensure the handset is connected properly to the Line port of the Tango.