background image

11

Troubleshooting

Under no circumstances should you try to repair your TeeVee 
box by yourself, doing this will invalidate the warranty. Do not 
open the TeeVee Box as there is a risk of electric shock. If an 
issue occurs, please review the following troubleshooting 
information before taking your TeeVee Box in for repair. If 
you are unable to correct the problem by following the steps 
provided, please consult your dealer for help.

Problem

Solution

No Power

•  Check if the power adapter is properly connected to 

the outlet and the TeeVee Box. 

•  Reconnect the HDMI or AV cable. 

•  Check if the TV is on.

No Picture

Press the power on the remote control to turn the 

power on.

No Sound or distorted sound

•  Adjust the volume. 

•  Check that the speakers are connected correctly. 

No Audio or Digital Output

•  Check the digital connections. 

•  Check if your amplifier is set correctly.

The TeeVee Box does not 
respond to the Remote Control

•  Aim the remote control directly at the sensor on the 

front of the TeeVee Box. 

•  Reduce the distance to the TeeVee Box. 

•  Replace the batteries in the remote control.

Player does not respond 
to some of the operating 
commands during playback

•  Operations may not be permitted - refer to the user 

manual. 

•  Possibility of system halted, re-insert the power 

adapter to restart.

Summary of Contents for teevee

Page 1: ...USER MANUAL ...

Page 2: ...ollow all steps before using this device and keep for reference post installation We have made every effort to provide the most current information about the device We reserve the right to update these instructions Please visit our website at teevee tv for the latest information FOR FURTHER ASSISTANCE PLEASE CALL 844 583 3833 EMAIL support teevee tv or ...

Page 3: ...System 1 3 Included Accessories 2 Your Remote Control 3 Connections 3 1 AV Connection 3 2 HDMI Connection 3 3 Startup 4 Home 5 Apps 5 1 Setting up Internet Connection 5 2 Browser 5 3 Media Center 5 4 Download 6 Settings 6 1 WiFi 7 Upgrade Steps 8 Troubleshooting ...

Page 4: ...connectors with a maximum output of 1 5A 5V Supports standard RJ45 cable network connection and wireless network connections supported Infrared remote control operation 1 2 Environment for System Operation Temperature limitation 32 100 F Humidity limitation 20 80 Storage Temperature limitation 0 120 F Humidity limitation 10 90 1 3 Included Accessories Accessories Quantity Power Adapter 1 Remote Co...

Page 5: ... go back to the previous menu CH CH Go to previous and next channel Mouse Press to switch to Mouse mode or remote mode Navigation press to navigate left right up down Press OK to confirm your choice Menu press to choose function menu video music photo website Delete press to backspace last input Space key 1 A a Switch between numbers and letters Number and letter keypad ...

Page 6: ...3 Connections 3 1 AV Connection 3 2 HDMI Connection ...

Page 7: ...om the Google Play store which is already installed on your TeeVee box To add or remove an app from the Home screen simply select or unselect the app you wish to display or remove 3 3 Start Up Turn on the TeeVee box while the indicator light is blue This will bring you to the main menu ...

Page 8: ...5 My Apps Select My Apps and press OK You will see icons for each of the different apps 5 1 Setting up Internet Connection via Ethernet Cord Select the PPPoE icon You can configure your PPPoE here ...

Page 9: ...rom your My Apps screen then press OK This app will allow you to browse the Internet Notice You will need to go to the system settings to setup your Internet connection 5 3 Media Select the Media Center icon to play all your preferred media ...

Page 10: ...with a USB device or SD SDHC MMC cards Device is Mounting will appear on the screen You can cut copy paste and move files and folders from the device to the external storage card 5 5 Download Select Downloads and press OK Here you can check the status of any apps downloading from the Internet ...

Page 11: ...anning available WiFi networks around you automatically Press OK to select your WiFi network and enter your password After authenticating the IP Address connected will appear meaning your WiFi is ready to use Notice If WiFi connection fails please try again 8 ...

Page 12: ...will be three files in the root as follows SD Factory_Update_param aml some upgrade packages do not have this file xxx zip the actual upgrade zip file Recovery 7 2 Insert HDMI cable and SD Card to the box Connect the other end of the HDMI cable to the TV HDMI port ...

Page 13: ...pgrade package file Press OK 7 6 When you see Install SDcard the box is updating After upgrade you will see Install from SDcard complete at the bottom 7 7 Use the remote to choose Reboot System Now and press ok or plug the adapter in again to reboot the box 7 8 When you are finished you will see the Welcome screen Tips you can check the build number in Settings to confirm you have updated the box ...

Page 14: ... Box Reconnect the HDMI or AV cable Check if the TV is on No Picture Press the power on the remote control to turn the power on No Sound or distorted sound Adjust the volume Check that the speakers are connected correctly No Audio or Digital Output Check the digital connections Check if your amplifier is set correctly The TeeVee Box does not respond to the Remote Control Aim the remote control dir...

Page 15: ...olution USB flash drive can take a longer time to read and display on the TV screen No sound with HDMI connection Check the connection between the TV and the HDMI on the box Check your TV system setup Check the volume The contents of the USB flash drive cannot be read The USB flash drive format is not compatible with the box If the USB cannot be read please turn off the TeeVee box for 30 seconds a...

Page 16: ... TeeVee app establishes the private tunnel connection directly to the TeeVee broadcast center each time it is activated You may notice a delay and a verification process occurring as the connection is established between the TeeVee box and the broadcast center This connection is not automatically activated for other apps or services that you may use with or download to this box There is no additio...

Page 17: ...vate on your box during start up and in connection with the activation of the TeeVee app Any attempt to disable this connection or to modify the manner in which signals are transmitted to the TeeVee set top box will result in one more of the following restrictions including but not limited to suspension of service termination of service and the voiding of any expressed or implied manufacturer warr...

Page 18: ......

Reviews: