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Appendix

A. Troubleshooting

Status LED

After powering up, the Network Camera performs a self-diagnostic to detect any
hardware defects. The following table lists the LED patterns in general. In case of any
fatal error, the LED will blink in a pattern other than those below.

Condition LED

color

During self-diagnostic after power on

Blink in interchanged green and red

Ethernet signal is lost

Steady red till Ethernet is detected

Before network is setup

Steady green till IP address is confirmed

After network is setup

Blink green every second

Network is setup and audio is disabled

Blink green every 4 seconds

Any hardware failure

Other patterns

Reset and restore

There is a button in the back of the Network Camera. It is used to
reset the system or restore the factory default settings.
Sometimes resetting the system sets the system back to normal
state. If the system problems remain after reset, restore the
factory settings and install again.
RESET:

Click on the button.

RESTORE: 1. Press on the button continuously.
2. Wait for self-diagnostic to run twice.
3. Free the button as soon as the second self-diagnostic starts.

Restoring the factory defaults will erase any previous settings. Reset or restore the

system after power on.

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Summary of Contents for W30

Page 1: ......

Page 2: ... 1 Product name Wireless Network Camera Release Date 2004 12 02 Manual Revision 1 31 Made in Taiwan Copyright 2000 2004 All rights reserved ...

Page 3: ...ensures the product is used properly as intended The Network Camera is a network device and its use should be straightforward for those who have basic network knowledge The Troubleshooting chapter in the Appendix provides remedies to the most common errors in set up and configuration You should consult this chapter first if you run into a system error The Network Camera is designed for various app...

Page 4: ...ary user s capability 10 Main Screen with Camera View 10 Digital Zoom 11 Snapshot 12 Client settings 12 Administrator s capability 15 Fine tuning for Best Performance 15 Opening accounts for new users 17 Change homepage layout 18 Build a multimedia web attraction site 24 Build a security application 27 Software revision upgrade 28 Definitions in Configuration 29 System parameters 30 Security setti...

Page 5: ...estore 45 B Frequently asked questions 46 C URL commands of the Network Camera 49 Capture update Snapshot of JPEG image 49 Restore factory default settings 49 Restart system 49 Page URL 50 System resource URL 50 General format of command URL 51 System configuration URL 51 Security configuration URL 52 Network configuration URL 52 DDNS UPnP configuration URL 54 Mail FTP configuration URL 55 Video c...

Page 6: ... 5 Package Contents Network Camera Antenna Power adapter Camera stand Software CD ...

Page 7: ...s the LED will be green and the Network Camera will standby for getting IP address After getting IP Address the LED will blink green every second If self test fails the red LED will blink several times Refer to Appendix A for troubleshooting The Network Camera will first detect Ethernet If it does not connect to Ethernet the Network Camera will try WLAN During the searching and connecting process ...

Page 8: ...ce any access point is found the LED will turn green to wait for installation If the network environment cannot meet the default settings install Network Camera in Ethernet to proceed with wireless LAN configuration Software installation At the end of the hardware installation users can use Installation Wizard program included in the product CDROM to find the location of the Network Camera There m...

Page 9: ...d cannot proceed to setting up the Network Camera restore the factory settings following the steps in the Troubleshooting chapter of the Appendix Add Password to prevent Unauthorized Access The default Administrator s password is blank and the Network Camera initially will not ask for any password The Administrator should immediately implement a new password as a matter of prudent security practic...

Page 10: ...a a dialogue window pops up to request a username and password Upon successful authentication the following figure is displayed The foreground is the login window and the background shows the message if authentication fails The user may check the option box to save the password for future convenience This option is not available to the Administrator for obvious reason ...

Page 11: ...e user s PC or notebook If the highest security level is set the computer may prohibit any installation and execution attempt This plug in has been registered for certificate and is used to display the video in the browser Users may click on to proceed If the web browser does not allow the user to continue to install check the Internet security option and lower the security levels or contact your ...

Page 12: ...ra View The main page layout has two parts Configuration functions The camera can be configured using these user interfaces Camera View What the camera sees Click on the configuration link to the left of the image window to enter the configuration page ...

Page 13: ... 11 Digital Zoom Click on the magnifier icon under the camera view then the digital zoom control panel will be shown Uncheck Disable digital zoom and use the slider control to change the zoom factors ...

Page 14: ... access to the Connection type page in Windows the web browser will ask for a new plug in installation the plug in being the Network Camera This plug in has been registered for certification and can be used to change the parameters at the client s site The user may click on to install the plug in If the web browser does not allow the user to complete the installation check the Internet security to...

Page 15: ... video display The downside with this protocol is that the real time effect is worse than that with the UDP protocol The HTTP protocol must be selected if the network is protected by a firewall and it only allows HTTP Port 80 to be opened In this mode audio will not be sent and only video is operational If no special need is required UDP protocol is recommended Generally speaking the client s choi...

Page 16: ... 14 to re connect url http Network Camera protocol html Network Camera is the domain name or the original IP address of the Network Camera ...

Page 17: ... correlative to allow for achieving the best performance possible For Best Real time Video Images To achieve good real time visual effect the network bandwidth should be large enough to allow a transmission rate of greater than 20 image frames per second If the broadband network is over 1 Mbps set the Fix bit rate to 1000Kbps or 1200Kbps and set Fix quality at the highest quality The maximum frame...

Page 18: ...ork even when the parameters have initially been finely tuned Performance will also suffer due to poor connectivity because of the network s burst constraint Only Quality Images Will Do To have the best video quality you should set Fix quality at Detailed or Excellent and adjust the Maximum frame rate to match your network s bandwidth If your network is slow and you receive broken pictures go to t...

Page 19: ...d twice in 1 to enable protection This password is used to identify the administrator Then add an account with user name and password for your friends in 2 Network Camera can provide twenty accounts for your valuable customers or friends You may delete some users from 3 More flexible options for viewers 4 The first option allows anyone uses demo as the user name to view without password The Admini...

Page 20: ... 18 Change homepage layout How to change the subject text of homepage 1 Click on Configuration on homepage 2 Change the text in Host name 3 Click on Save button ...

Page 21: ...font color is better to contrast with the background How to change the background 1 Click on Configuration on homepage 2 Click on Homepage layout at the left column If you want to display simple color without any image 3 Find Background graph and choose blank 4 Find Background color and pull down the list to choose any color you like 5 Click on Save button The background color is better to contras...

Page 22: ...me and password is as same as the Administrator s 7 Transfer wallppr jpg in local folder to the Network Camera 8 Close the FTP program and reload the homepage of the Network Camera How to change the image logo at the upper left corner of homepage 1 Click on Configuration on homepage 2 Click on Homepage layout at the left column If you want to remove any logo 3 Find Logo graph and choose blank 4 Cl...

Page 23: ...work Camera The user name and password is as same as the Administrator s 7 Transfer logo gif in local folder to the Network Camera 8 Close the FTP program and reload the homepage of the Network Camera If you want to add hyperlink to the logo image 3 Find Logo link and type the hyperlink in the edit box for example http www mywebsite com 4 Click on Save button ...

Page 24: ...e same including the letter case Example homepage begin html head title Example custom homepage title head body background pic wallppr jpg p a href setup config html img src http dgl microsoft com thumbnails j023 j0234430 t gif align left width 64 height 64 a font size 7 face Comic Sans MS color FF0000 Network Camera Demo font p p align left Copy the next bold line to where you want to show the im...

Page 25: ...omepage 7 Click on Homepage layout at the left column 8 Check Use the customized homepage 9 Click on Save button and return to homepage The user htm only provides plain text content that scripts and URL of external resources can be used to adorn the homepage Refer to tutorials of writing HTML and scripts If the customized homepage goes wrong and cannot display link to the Homepage layout page http...

Page 26: ... need to find suitable software Product demo for e business large scale service If the number of visitors has exceeded the limit the Network Camera can allow the overload viewers to see the snapshots in JPEG mode on the homepage These are still images and will be refreshed periodically and automatically It needs a script function supported by the web browser 1 Click on Configuration on homepage 2 ...

Page 27: ...al 7 Select FTP without date time suffix as the upload method and click on save 8 The image file uploaded to the web space is named video jpg Check if the file is successfully uploaded to the correct folder 9 Prepare a homepage with the embedded image reference to the image file uploaded via FTP in advance If the web space has no FTP service An auto refresh homepage can be used to periodically pol...

Page 28: ...e if necessary script language javascript var image http 192 168 0 203 cgi bin video jpg IMAGE URL var refreshrate 5 SECONDS BETWEEN REFRESH var imgwidth 352 IMAGE WIDTH var imgheight 240 IMAGE HEIGHT NTSC 240 PAL 288 function refresh document images pic src image new Date setTimeout refresh refreshrate 1000 document write img src image height imgheight width imgwidth name pic if document images w...

Page 29: ...g the Sensitivity and Percentage fields to best suit the camera s environment Higher Sensitivity detects the slighter motion Higher Percentage discriminates smaller objects 8 Clicking on Save enables the activity display Green means the motion in the window is under the watermark set by Administrator and red means it is over the watermark 9 Click on Application at the left column 10 Check the week...

Page 30: ...ad the firmware file named FLASH BIN from the appropriate product folder 2 Run the Upgrade Wizard and proceed following the prompts Refer to the instructions of the Upgrade Wizard for details 3 The whole process will finish in a few minutes and it will automatically restart the system If power fails during the writing process of Flash memory the program in the memory of the Network Camera may be d...

Page 31: ...are the specific phrases on the Option pages The Administrator may type the URL below the figure to directly enter the frame page of configuration If the Administrator also wants to set certain options through the URL read the reference appendix for details url http Network Camera setup config html Network Camera is the domain name or original IP address of the Network Camera ...

Page 32: ...as updated Manual Adjust the date and time according to what is entered by the Administrator Notice the format in the related fields while doing the entry Automatic Synchronize with the NTP server over the Internet whenever the Network Camera starts up It will fail if the assigned time server cannot be reached NTP server Assign the IP address or domain name of the time server Leaving the text box ...

Page 33: ...ser list to find the user s name and press to complete Allow demo account to view Click this to permit anyone who types in demo as user name No password is needed for demo account Note that a demo account is restricted to view only Allow more viewers with snapshot mode There can only be a maximum of 10 users to simultaneously view the video This option allows for the 11th viewer on the overloaded ...

Page 34: ... is the gateway used to forward frames to destinations in a different subnet Invalid router setting will fail the transmission to destinations in different subnet Primary DNS The primary domain name server that translates hostnames into IP addresses Secondary DNS Secondary domain name server that backups the Primary DNS HTTP Http port This can be other than the default Port 80 Once the port is cha...

Page 35: ... default Note The maximum length of SSID is 32 single byte characters and SSID can t be any of and space character Wireless mode Clicking on the pull down menu to select from the following options Infrastructure Make the Network Camera connect to the WLAN via an Access Point The default setting Ad Hoc Make the Network Camera connect directly to a host equipped with a wireless adapter in a peer to ...

Page 36: ...t Hexadecimal or ASCII HEX is the default setting z HEX digits consist of the numbers 0 9 and the letters A F z ASCII is a code for representing English letters as numbers from 0 127 except and space characters that are reserved Network Key Entering a key in either hexadecimal or ASCII format When selecting different key length acceptable input length is listed as following 64 bits key length 10 H...

Page 37: ...sword on the backup email server Recipient email address 2 The email address of the recipients for the backup server Sender email address the email address of the sender FTP Local FTP server port This can be other than the default port 21 The user can change this value from 1 to 65535 After the changed the external FTP client program must change the server port of connection accordingly 1st FTP se...

Page 38: ...t upload to proceed If the passive mode is selected the Network Camera can automatically attempt for active mode if the external FTP server does not support passive mode 2nd FTP server The domain name or IP address of the external FTP server 2nd FTP user name Granted user name on the backup FTP server 2nd FTP password Granted password on the backup FTP server 2nd FTP remote folder Granted folder o...

Page 39: ...e hostname of the Network Camera will be shown with bracketed IP address in the Network neighbors Ex Network Camera 192 168 0 96 That is The hostname of the Network Camera is Network Camera and the IP address of the Network Camera is 192 168 0 96 Enable UPnP Port Forwarding This turns on or off the UPnP port forwarding When there is a router with UPnP certified Internet Gateway Device in the local...

Page 40: ...tilization and video quality If the user wants to fix the bandwidth utilization regardless of the video quality choose Fix bit rate and select the desired bandwidth The video quality may be poor due to the sending of maximal frame rate within the limited bandwidth when images are moving rapidly Consequently to ensure detailed video quality quantization rate regardless of the network it will utiliz...

Page 41: ... 39 ...

Page 42: ...eans the image variation is under monitoring level and a red bar means the image variation is over monitoring level When the bar goes red the detected window will also be outlined in red Going back to the homepage the monitored window is hidden but the red frame shows when motion is detected Window Name The text will show at the top of the window Sensitivity This sets the endurable difference betw...

Page 43: ...ot when a condition is triggered another snapshot will be taken after this configured interval in seconds Trigger condition There are three windows for motion detection each can be assigned a name If motion detection has not been set up undefined will be shown instead of the window title If this happens clicking on Motion detection and a note will show to direct the User to the configuration page ...

Page 44: ...shots with date and time suffix This option sets up the snapshot capture date and time which can be used to easily differentiate the snapshot file names in either the sequential or event operation For instance video 20030102030405 jpg means the JPEG image was captured in the year 2003 January the 2nd at 3 o clock 4 minute and 5 second If this suffix is omitted the file named video jpg on the exter...

Page 45: ...tor s capability for how to change the default logo Logo link when users click on the logo image a new window will pop up to show the homepage of the given URL Clear the URL will disable the link function Background graph the background image can be hidden to show the background color only the default one that can be changed by the Administrator or any image on the Internet that can be located via...

Page 46: ...the configuration page to view the entire system s parameter set The content is the same as those in CONFIG INI Factory default Click on this link on the configuration page to restore the factory default settings Any changes made so far will be lost and the system will be reset to the initial factory settings After clicking on the OK button and make confirmation the system will restart and require...

Page 47: ... setup Blink green every second Network is setup and audio is disabled Blink green every 4 seconds Any hardware failure Other patterns Reset and restore There is a button in the back of the Network Camera It is used to reset the system or restore the factory default settings Sometimes resetting the system sets the system back to normal state If the system problems remain after reset restore the fa...

Page 48: ...Camera for the first time using Internet Explorer adjust the security level of Internet Explorer to allow installation of plug ins 3 If the problem still exists after adjusting and the message over the image window is showing connecting the network traffic may be too crowded Q What is the plug in for A The plug in provided by the Network Camera is used to display motion pictures and audio in Inter...

Page 49: ...lows only HTTP mode disable the web filtering function of the anti virus program temporarily During the period users should be aware of the risk of malicious network activity Q I have opened motion detection windows but it cannot work A If the motion detection windows are setup and names are given check to see if the function is checked at the first line While it is enabled adjust the sensitivity ...

Page 50: ...pictures per second from a regular environment Q How can I keep the Network Camera as private as possible A The Network Camera is designed for surveillance purposes and has many flexible interfaces The user authentication and special confirmation in installation can keep the Network Camera from unauthorized access You may also change the HTTP port to non public number The demo account is good to s...

Page 51: ...of JPEG image cgi bin video jpg size value The Network Camera will return the most up to date snapshot in JPEG format The value of size can be 1 2 and 3 1 means half 2 means normal and 3 means double If users do not set the size in this command the snapshot size will be the same as the setting of video option Restore factory default settings setup restore cgi The Network Camera will automatically ...

Page 52: ...setup system html security option setup security html network option setup network html DDNS and UPnP option setup ddns html mail and FTP option setup mailftp html video option setup video html motion detection setup motion html image quality option setup image html application option setup app html homepage layout option setup layout html system log setup logfile html system parameters setup para...

Page 53: ...ethod POST authorized user root System configuration URL URL setup system cgi NAME VALUE DESCRIPTION host text string shorter than 40 characters system name keep keep date and time unchanged auto use NTP server to synchronize method manu directly adjust date and time date yyyy mm dd year month and date separated by slash time hh mm ss hour minute and second separated by colon ntp domain name or IP...

Page 54: ...sting user name action blank validate demo users with open yes grant for demo account open no prohibit for demo account Yes allow more guests with snapshot mode slow no forbid more guests with snapshot mode selay 0 99 snapshot interval Network configuration URL URL setup network cgi NAME VALUE DESCRIPTION yes enable installation at next boot reset no disable installation at next boot ip IP address...

Page 55: ...s SSID Inf set wireless mode to infrastructure wl ad set wireless mode to Ad Hoc chan 1 14 wireless channel 1 set TX rate to 1M bps 2 set TX rate to 2M bps 3 set TX rate to 5 5M bps 4 set TX rate to 11M bps 5 set TX rate to 6M bps 6 set TX rate to 9M bps 7 set TX rate to 12M bps 8 set TX rate to 18M bps 9 set TX rate to 24M bps 10 set TX rate to 36M bps 11 set TX rate to 48M bps 12 set TX rate to ...

Page 56: ... is to be enabled 1 DynDNS org Dynamic 2 DynDNS org Custom 3 TZO com provider 4 dhs org host text string shorter than 63 characters The hostname of the Network Camera usermail text string shorter than 63 characters The login username of DDNS server or the email address registered in DDNS server passkey text string shorter than 20 characters The login password of DDNS server or the key given by the...

Page 57: ...er smtp2pass string shorter than 15 characters password for secondary SMTP server mail2 text string shorter than 80 characters mail recipient address retmail text string shorter than 80 characters return email address ftpp number less than 65535 FTP port ftp1 domain name or IP address primary FTP server ftpuser1 text string shorter than 63 characters user name for primary FTP server ftppass1 text ...

Page 58: ... Video configuration URL URL setup video cgi NAME VALUE DESCRIPTION text text string shorter than 16 characters enclosed caption B W monochrome color other than B W color 1 half 2 half x 2 3 normal 4 normal x 2 size 5 double 50Hz synchronize with 50Hz utility mode 60Hz synchronize with 60Hz utility fixb fix bit rate quality other than fixb fix quantization 1 lowest quality of video 2 lower quality...

Page 59: ...5 set maximum frame rate to 5 fps 10 set maximum frame rate to 10 fps 15 set maximum frame rate to 15 fps 20 set maximum frame rate to 20 fps 25 set maximum frame rate to 25 fps frame 30 set maximum frame rate to 30 fps yes flip image flip no normal image yes mirror image mirror no normal image 1 auto white balance 2 fixed indoor 2800K 3 fixed fluorescent 1 3600K 4 fixed fluorescent 2 4000K wb 5 f...

Page 60: ... required sequential mode application mail upload snapshots by email smethod ftp upload snapshots by FTP suffix not required FTP file with date and time suffix delay integer seconds delay to detect next event inter integer seconds delay to capture post event motion1 not required set motion window1 as trigger condition motion2 not required set motion window2 as trigger condition motion3 not require...

Page 61: ...ring shorter than 80 characters URL of image for logo linkurl text string shorter than 80 characters URL to link when clicking on logo blank hide background image def use default background cusback url use image from URL backurl text string shorter than 80 characters URL of image for background fcolor 0 15 color index for font bcolor 0 15 color index for background ...

Page 62: ...p to 30 25 frames at 320x240 Up to 10 frames at 640x480 Camera Specification 1 4 inch color CMOS sensor Resolution 640x480 1 5Lux F2 0 AGC AWB AES Electronic shutter 1 60 1 15000 second Lens Fixed focal with fine tuning 4 0mm F2 0 Audio Bite rate 24Kbps Supporting audio mute Microphone Omni directional Frequency 50 16000Hz S N ratio more than 60dB LED indicator Dual color status indicator Dimensio...

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