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TROUBLE SHOOTING
1. My device can’t find any new Bluetooth® devices
a) Make sure the SoundTube has entered pairing mode.
b) Ensure the SoundTube is within the effective working
range (10m).
2. Bluetooth® devices cannot pair
a) Make sure your device allows new Bluetooth®
connections.
b) Make sure the pairing password entered is ’0000’.
If you are using a Bluetooth® transmitter device,
please ensure the responding password of your
Bluetooth transmitter supports the ‘0000’ code.
3. My SoundTube does not play music or answer calls
when it is connected to a Bluetooth® device
a) Make sure your Bluetooth® device supports A2DP
and HSF profile.
b) Ensure your Bluetooth® enabled device is within the
effective working range.
4. When paired with my computer, Windows asks for a
new driver. Can you supply?
Sorry, we do not supply drivers. Please visit your PC
manufacturer’s website for the latest driver updates.
5. Is the SoundTube waterproof?
No, the SoundTube is only water resistant.
It has a level 6 water ingression rating that means it can
sustain high pressure water jets for 30 minutes. It cannot
be fully submerged in water.